Four Housing Group Limited reviews

Joke of a housing association. Never deal with complaints. Never do repairs. I was supposed to get a new kitchen fitted they sent a gas man to turn of my gas and left us for two days without gas still waiting on the kitchen my youngest …

0 start should be an option. No hot water for 4 days now! After a 45 minute wait, spoke to someone this morning – told me someone will be out between 12-6 so cleared my day. Called back at 6pm, another 58 minute wait to be told I hadn’t …

Honestly, 1 star is too high. CWC area church parade to be precise.
The bin store has had no lock for 6 months and is being abused- it’s disgusting! I’ve asked numerous times by phone, email and live chat for the two extra keys …

Review of service in Ellesmere Port Cheshire and Cheshire West. Appalling management of housing stock and tenancies. Don’t respond to complaints and issues raised. Very difficult and sometimes impossible to talk to someone on the phone. …

Reported I had no heating or hot water on 5th Jan. Got a call on 6th Jan with an appointment made for 10th jan with it being classed as an regency as the person on the phone said it sounded like I had a water leak. No one attended the …

Been renting with for housing now for over 2 years and had 4 different property managers. Absolutely no communication between them or with Liberty who is the main maintenance provider. Really really poor service

It is 3 years and 5 plumber’s and still my toilet won’t flush. The plumber came Thursday morning, he said “I have never seen anything like this in my life, it should work but it wont”. He left with the toilet flushing but not enough to …

Never contact you repairs to street light still waiting since August pay extortionate rent for a garage but haven’t maintained the areafor around for 5 years when contacted never reply or sort issues out should have stayed under local councils controll

I’m a for housing tenant and I am in a 2 bedroom property with a child with special needs and is mobile and they are refusing to help me find somewhere suitable for her they are allowing me to carry her up and down stairs 6/7 times a day …

Absolutely shocking ask for updates for where you live nothing gets done but good enough to up the rent cost maintence also gardening you ask for jobs to be done in your property then they have to get others in to follow up but don’t put …

I moved in July and then six days later dad passed away. I have a disabled son who is not settling here. He has serve learning disabilities and he keeps asking me to ring the council to moves us back. I asked my housing officer if I could …

Would give 0 stars if we could. Trying to get repairs done is practically impossible but quick enough to take the rent. We have an urgent problem of damp causing us both to be ill and my husbands urgent operation cancelled until his …

Soon as I moved in there has been problems with leaks. I have now waited 5 months for the bathroom repairs . Most of the tiling has been done but still waiting for my sink and shower to re attached.They don’t care about their customers. The …

Absolute shambles might get to repairs in 6 months if you’re lucky Set aside at least an hour on hold to report anything or you can email for a generic reply and then be ignored Until you fill a complaint form then miraculously you get to speak to someone Keep taking your rent money tho never have a problem with that

Horrible service I have been waiting for two days for them to come and fix the boiler but no one has showed up I rang the out of ours this morning and they say asap that all and still no one has showed up the staff are not helpful at all

Been trying to call all day I have no heating and still can’t get through.😡This is from 9 o’clock this morning it’s now 5.30 …

All landlords beware impossible to pay ground rent or service charge the staff in there offices don’t seem to do there jobs, what a joke steer clear.

Friday 25’02’2022, 22.30hrs called out of hours repair team, no heating or hot water, after a unpleasant chat with lady at Liberty, was promised engineer on the 26th., said I couldn’t stay in all day waiting as I had to go out, reply ‘will …

I have had no water or heating for 2 days,you can’t even get hold of anyone to report it.terrible service,

Our bathtub started leaking and tried to phone them but would not get through. Filled the online form with little hope. Would prefer to speak to someone but I was on hold for about 20 minutes because of covid. After reporting the issue …

9 months after my daughter sustained an injury in the communal hallway of where I live, for housing have failed to rectify the problem they have refused to give an apology on behalf of my daughter, they have failed to thoroughly investigate …

Ultimate let down ans bas experience

i moved into flat october 18th ,in december i reported upstairs for noise since then ive been imtmadated .forhousing and police have done nothing ,my mental health as gone off the chart ,my doctor as wrote to housing and said i need to be …

Can never get through to them, currently have a water burst and can’t get hold of anyone

Damp and Mold issue for 4 years and today workman don’t turn up and have the cheak to say they did look at the door youbwill cctv and ring door bell then tell me you did turn up

Forhousing put scaffolding up blocking my sky tv signal on the 4th august, i have rang them and emailed asking them to fix it, still waiting!!!

This company is a joke. The app is useless it does not work. When I try live chat it just tells me to use the useless app. This has been going on for four months and it is impossible to contact anyone. Great customer service just received a reply to a review I posted 6 months ago. And the app is still useless.

Excellent Housing Association.
Pleasant staff.
Usually very helpful …

On phone to long here but they do sort you out when you get through

Because they want the cost kept down, reporting any repair issues seems to be a no go area , they don’t care if your house in disrepair, could at least try to be interested

Shocking customer service. I have been having ongoing issues for over a year and despite numerous calls and emails I’ve only had 2 replies from them. Should be bought out or closed down.

Should I have to live bext to this

Absolutely disgusting how they treat tenants. Leaving them in substandard properties yet demanding full rent. Never come through on promised job promises

Pathetic housing sending letters over grass that’s a foot tall threatening breach of tenancy and pursuing further action they won’t even fix the gate that’s there responsibility Good luck with further action tho it’ll take two years in court with no success over such a Pathetic claim

This place is no longer open. You have to go on line to report a problem.

Ringing me up to see if I’m still in work during this global pandemic and wanting to know if I’m still going to pay my rent and also don’t forget it’s gone up so I need to pay more talk about tactless

Cant say how much they have been a breath of fresh air unlike the last housing association I had Thanks very much

Spent 20 minutes on phone waiting to speak to an advisor, gave up in the end and used live chat on website

Fairly good service as for council association

Very rude staff and don’t look after there tenants.

They do there best

Customer service is always on point☺

Awful service, all round!

Excellent customer service