Gateway Housing Association average reviews all over the web

1.8
Total Reviews 59

Average reviews from all platforms

Average Rating 1.8

Average reviews from all platforms

  • 5.0
    9
  • 4.0
    1
  • 3.0
    4
  • 2.0
    2
  • 1.0
    43
Gateway Housing Association reviews breakdown:
Google
1.8
59

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59 Gateway Housing Association reviews on Google

MB
Mary Boyce 4 months ago on Google
( 1 out of 5 )

If could leave no stars, I would. Frankie made the same complaint 7 MONTHS AGO and this problem is STILL ONGOING. …

ML
Magda Lechowicz 4 months ago on Google
( 5 out of 5 )

These five stars are for Faruk Miah
the Home Ownership Officer, who helped restore running and hot water in our flat and has arranged for a long overdue change of the water pump system in our …

S
Saeed 4 months ago on Google
( 1 out of 5 )

We have to wait long time for appointments and the operative come and they don’t do any work and complaint doesn’t
go anywhere.

FB
Frankie Benny 4 months ago on Google
( 1 out of 5 )

One of the worst Housing Associations ever.
The new build blocks in Forest Gate had a security risk with homeless people living in the communal bin area taking drugs , this was reported to the Housing …

RK
Refa Khan 4 months ago on Google
( 1 out of 5 )

I reported the issues 2 weeks ago and now my ceiling fell. Luckily my kids are OK only my husband got hurt. I am very disappointed with their service.

EA
E Ali 4 months ago on Google
( 1 out of 5 )

Worst housing association in London for sure, particularly Grace and Victor, the so called Bonnie and Clyde of the institution. Our private street gate has been broken for months and nearly every resident have put inba complaint regarding …

MM
Minnie Min 4 months ago on Google
( 1 out of 5 )

If I could give them zero stars I would. Worse customer service I have ever experienced. If you have any issues they do not help until your living situation becomes dire and you feel anxious living in your own home. Even if you make a …

SH
Sarah Haniche 4 months ago on Google
( 1 out of 5 )

They dont care bout you or repairs you pay rent all your life for them but they never do one repair properly or on time and when you call its rare to find a helpful staff member

WA
William Allen 4 months ago on Google
( 1 out of 5 )

Have constant issues with no ownership and items taking over 5 months and still not being resolved.

MJ
Mandy Jallow 4 months ago on Google
( 1 out of 5 )

I have lived in my home for nearly 40 years, moving in when it was run by Victoria Housing, a good, reliable caring professional housing association who took care of their properties and tenants. …

SM
S M Khatun 4 months ago on Google
( 1 out of 5 )

Poor customer service – very condescending and patronising gatekeepers who think they know it all with lack of expertise and technical knowledge related to plumbing, electricity and building structures – these are just junior admin workers. …

MH
M H 4 months ago on Google
( 1 out of 5 )

I have been a resident of Gateway for over 20 years and of late, I’ve never witnesses such poor service from a landlord/housing association in my life. Call queues are always 30-60mins long. Cases get raised and you never hear back from …

K
Kay 4 months ago on Google
( 1 out of 5 )

Everything about Gateway Housing Association is bad! they are clearing and destroying all the stuff in what they call “electric boxes” which have peoples personal items in them and why would you call it electric when there is nothing in …

IH
Ian Hutchings 4 months ago on Google
( 1 out of 5 )

I’m a new tenant in a sheltered accommodation scheme in Ipswich. I’m physically disabled with severe mobility issues in the home and long term mental health issues. I’ve been without a cold water supply in my kitchen for 7 weeks. I’ve …

HC
Helen Clarkinson 4 months ago on Google
( 1 out of 5 )

Horrendous company. Avoid at all costs. They’ve been carrying out noisy construction works on our street for over 5 months and made living and working from home during lockdown a living hell. No communication or respect for local residents. …

SM
Sally M 4 months ago on Google
( 1 out of 5 )

This company is rotten from the top down. Nothing gets. Done without a fight. Residents are treated like a nuisance. Serious issues reported are ignored including structural damage, benefit fraud and anti-social behaviour. You have to …

4E
4Brothers ENT 4 months ago on Google
( 1 out of 5 )

They have no regard for disabled people or human beings in general. The staff speak to fenants like they irrelevant. They laugh in the background whilst youre talking on the phone. This housing association needs to be evaluated by the …

JC
Jenny Cunningham 4 months ago on Google
( 1 out of 5 )

Gateway hsing are USELESS. I hve been a tenant here for the past 33 years. I’ve made complaints about noisy neighbours & was treated by staff like I was a criminal. Unbelievable. Staff can’t relate to tenants problems. Cowboy builders have …

MJ
Magnus J 4 months ago on Google
( 2 out of 5 )

Reasonable level of service for the money they charge, but overall it is a greatly troubled organisation with a complete lack of transparency and oversight. While certain members of staff try their best, the bad apples soon discover that …

JD
Jess Duke 4 months ago on Google
( 1 out of 5 )

If there is zero star I would give. Their customer service is totally rubbish. If u call their forest Gate number nobody picks up and u never see anyone outside. Waste n useless company.

RT
Rokia Tatiana Traore 4 months ago on Google
( 1 out of 5 )

GATEWAY Housing Associations used to have a great team, by given good ADVICED been PATIENT, CARING. …

S
saief300 4 months ago on Google
( 1 out of 5 )

Terrible staff, will send contractors who can never do a proper job. Had to have tiles re-done 3 times and “checked twice”. The people working the phones have no training and don’t understand anything.

AU
A Uddin 4 months ago on Google
( 5 out of 5 )

First time in 14 years received exceptional service by a gateway contractor. Thanks to Joe (Electrical Technician) for fixing and testing our alarms.

SI
S I 4 months ago on Google
( 1 out of 5 )

I have put in a request to move houses from January and it has been 8 Months and still not luck – the service is terrible and with only 1 person working part time in the dept. i am not surprised! You call and they keep telling you to call back another day or you will get a call back however but nothing! Avoid at all cost!!!

JK
Joe Knaba 4 months ago on Google
( 1 out of 5 )

Awfully inadequate services .staff lacking courtesy discipline and professionalism .managers seem indifferent to biblical shortcomings . This said there is a few stars in their teams who are just excellent and put others to shame .one comes to mind Natalia .she is just great .

MA
Mark Anthony Aka MA 4 months ago on Google
( 1 out of 5 )

GATEWAY HOUSING ASSOCIATION in Tower Hamlets needs to be investigated soon as possible by Council and The board! Im shocked of the treatment towards tenants and when they seem to owe money they try not to return but will threaten you if u …

LS
Leonard Sakala 4 months ago on Google
( 3 out of 5 )

Mustn’t complain, I ‘ve been very fairly well looked after for almost two decades, and only wish for a transfer to a bigger house to support my two lovely daughters, who are not dwelling with me at this particular moment in time. But, all …

LH
LINDA HOAD 4 months ago on Google
( 1 out of 5 )

crane accident and the property the poor family have been offered id
absolutely awful. have they not suffered enough – do the decent thing and get the house fit for purpose with new kitchen and decorating …

CO
Carolina Orqueda 4 months ago on Google
( 1 out of 5 )

Rubbish in every possible way. Shocking customer service. Long queue times when calling to requests reosir, repairs not carried out or taking a really long time. I have to ring at least 3 times to get things done.

MB
M B 4 months ago on Google
( 1 out of 5 )

Absolute jobsworth. No common sense or decency to do the right thing, but rather lie deceive tenants. I had to call up five times for a job, sent their uncle, who didn’t have a clue and left mid way. Terrible!

TC
Tracey Canaway 4 months ago on Google
( 1 out of 5 )

Gateway housing need to repair our lift in St huberts house Janet street been off and on for two months now ridiculous! ! I’ve just wasted 10 mins of my time trying to get through on the phone….diabolical!

AM
Aimée Merritt 4 months ago on Google
( 1 out of 5 )

Awful company and so gutted we have Gateway “maintaining” our housing estate… trying to charge us £150 for work they haven’t provided… and i’m on maternity leave so am home A LOT and have not seen anyone maintaining or doing the work …

PA
PCGamer AOE 4 months ago on Google
( 1 out of 5 )

Terrible. I’ve been trying to report a repair for 2 weeks now but can’t get through on the phone. I’ve been waiting for hours.

SB
Subera B 4 months ago on Google
( 1 out of 5 )

They are not helpful. All about making money but arent willing to give proper service! Keep making you run from one department to the next.
Have the worse gas and heating contractors ever K T heating avoid!

LL
Linda Lewis 4 months ago on Google
( 1 out of 5 )

Terrible service never answer the phone hardly ever do the repairs

DA
Daniel Adediran 4 months ago on Google
( 1 out of 5 )

Absolutely horrible experience living here. The best times I’ve had in the last few years living here have been away from the property. Disgrace. Would not recommend

GK
Georgia K. production desk 4 months ago on Google
( 1 out of 5 )

Very unprofessional and time wasting service.

TH
T H 4 months ago on Google
( 1 out of 5 )

Worse Housing association ever. Incompetent staff, very unprofessional and they don’t care about their tenants at all.

RW
Rebekah Williams 4 months ago on Google
( 1 out of 5 )

awful service been on hold for the last 2 hours trying to report an emergency haven’t been able to get through since calling on Monday

HK
Hafeeza Kelli Yasmin 4 months ago on Google
( 1 out of 5 )

horrible people, have no empathy, don’t communicate with each other and make you run around like headless chicken. When it comes to problems they’ll avoid for weeks but when it comes to chasing rent they’re so quick! disgusting!

DB
Diane Bedford 4 months ago on Google
( 1 out of 5 )

Have been trying for three days now to get through to repairs and nobody picks up. When I rang this morning between 9am-11.30am the calls were still being answered by the emergency night team. Disgusting.

SG
Sharon Goosetree 4 months ago on Google
( 3 out of 5 )

Like all companys there are good and bad in all. The anti social department needs to improve greatly and In my oppinion is a waste of time and they would save money by getting rid of that department .

FB
Fatima Begum 4 months ago on Google
( 1 out of 5 )

Terrible service, 1 job takes minimum 5 calls by resident to complete to adequate competency, even then this involves arguments and firm disagreements between customer services and tenant back and forth over the phone, along with spewing lies upon lies, and 3 different stories being told along the way!

KK
Kevinjohn Kelly 4 months ago on Google
( 1 out of 5 )

Gateway is the worse housing association going you ask to speak to the manager you book it a week a go and they still don’t call back but they want the rent money on time it’s a joke

FK
Fatima Khatun 4 months ago on Google
( 1 out of 5 )

Hate this company…paying rent for such terrible service…no repairs get done…you call them and they shut you off by saying someone will get around to have a look but no one does and it’s really frustrating especially when you have 2 disabled people living at the home.

LC
lorraine coates 4 months ago on Google
( 1 out of 5 )

This housing society as left elderly people in sheltered housing with no lift for over four days .. therefore traping those with disabilities in their homes utterly disgusting .

SS
Shenika Sanni 4 months ago on Google
( 1 out of 5 )

I chose to give this one star this company is the most backwards set of lazy people I have came across nothing at all gets done with out it being half done are only working for a short period after calling back to report the issues yet again you have to be fighting these people just to come and fix a matter

LH
Liz Holdgate 4 months ago on Google
( 5 out of 5 )

Fab service. An odd time, i report a repair & it hasn’t happened. Overall brilliant 👍 …

B
Ben 4 months ago on Google
( 1 out of 5 )

I wish I had somewhere better then with gateway they are all one sided people won’t help with anything no one should be with them I want out with gateway everyone stay away from them

TS
Thomas Skipworth 4 months ago on Google
( 3 out of 5 )

Slow to respond but helpful when they do.

JH
Janice Hatt 4 months ago on Google
( 4 out of 5 )

Very good regarding repairs.

JB
Julie Begum 4 months ago on Google
( 3 out of 5 )

Finally sorted my gateway portal.

PR
Promisa Rana 4 months ago on Google
( 5 out of 5 )

I LIKE IT

MO
Manny Obeh 4 months ago on Google
( 5 out of 5 )

A fantastic Housing Association to work for 👍 …

JF
Jackie Fearon 4 months ago on Google
( 5 out of 5 )

Great place to work for

AP
Andrew Palmieri 4 months ago on Google
( 5 out of 5 )

Excellent

MO
Maggie OZ 4 months ago on Google
( 2 out of 5 )

no comments

A
Anna 4 months ago on Google
( 5 out of 5 )

It is an honor for me to work in this place. Waving brushes and rollers is a pleasure and professional fulfillment. Satisfaction with my work gives me a lot of joy. This company has a heart for its customers and its employees. I highly recommend her services. Maybe we’ll meet and I’ll paint your house 🙂

O
Ochydka 4 months ago on Google
( 5 out of 5 )

Fantastic place, a fantastic company with great construction experience, approaches every client with his heart. I recommend …

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