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Write a ReviewA well run borough with excellent, helpful staff in benefits and housing departments. They are also good at communicating with community groups and supporting them. A lot of the noble things going on in Addlestone Victory Park are thanks …
recently moved to the area and i must say the worst council i’ve ever lived under. Their refuse and waste services are bizarre and the team are so unhelpful. if i’d known the poor general customer service i would get i would have chosen to live elsewhere.
This council doesn’t help its residents what so ever. We have applied for a housing as are being evicted from our current rented house and the council are not helping us even though we have 2 children. They also didn’t help during covid …
I have been granted council tax reduction for the last couple of month because of the pandemic and then yesterday they sent a different letter stating I own money as I should have paid the full amount whereas the Government already paid for …
Yet again refuse collection in Row Hill ignored they drove past the top of the road they use the excuse no access which is a complete lie. Spoken to Sean Barnes depot manager this really needs to be sorted. Terrible service at Runnymede. We …
I have just spoken to, two very helpful people , re my council tax support form and refund. They made the process very easy as I really did not understand the five letters that have been sent. Big thank-you to them both. …
The Runnymede Parking services department is clearly anti business, having never visited the borough you need to first find out what the parking restrictions might be, then to get a parking waiver you need to phone the council (and wait for …
I have dealt with this council on behalf of my mother and father over the last 10 years has to be the worse I have ever dealt with (25 years working in the housing sector for london councils)and they take some beating. …
Sarah was so unbelievably helpful my name is Joseph and I called about council tax issues and she worked it out w me, so thanks a bunch guys awesome
Runneymed council is the worst council I have ever met.. They dont have the same fire regulations as a London borough they take your complaints but dont file them so not on the system. When you ask for your own fire regulations and someone …
I bought my house in 2014 from a local agent.
Recently I have been fighting to save my right of way at the back of my garden that was unceremoniously blocked by a neighbour. Runnymede council staff were …
Very rude staff I’m in tears need a urgent repairs my Ciling has come completely trew a link from bath so bad like a tap running trew damage to my property I’m very disabled with a broken spin suffer with acute mental health have a carer as iv tried to take my life 6 times and the lady just ripped me apart how cruel 😭😭😭😂😭😭 …
The most dreadful and unorganised council around. Bins don’t get picked up, HMO officers take the fees and don’t show up for applications, no one knows what’s going on, people keep referring you to other people. …
We live in Addlestone. Not sure why my kids has one week of extra holiday as compares to all other neighboring councils (council schools). This is pretty unusual. It really becomes a pain for us everytime as my kid’s school gives one week …
awful road cleaning.yesterday I saw road sweeper cleaning other side of road. I estimated that he would be back to clean outside my property, I waited 1hour 30 minutes so to move car out of his way so that he would have a clear way for …
The council hours says that is open till 4.30pm. Came to the council building at 4.28pm to my surpise council was closed and all desks cordon up. I am pretty sure it took them more then 10min cordon the desks. The council should change their opening hours or make sure that they still accept people until 4.30pm! !!
Lived here for almost 30 years, awful council. Rude and unhelpful staff. Obstructive people (with one or two exceptions) who go out of their way to find ways not to help, ignoring government guidelines, misrepresenting the law assuming that the lay person knows no better. A thoroughly nasty institution.
Terrible service from the debt team! All the ladies I spoke to were extremely rude, came across aggressive at times and were very unhelpful.
My family and I have spent the last 18 months living in the Borough of Runnymede and we would just like to say that we have found Runnymede Council to be the most helpful, friendly and professional local
council we have ever dealt with. Well done you!
Hanging on the phone for 10 minute, music stops, get a soaking tone and then they hang up on you. Great service
Sadly many of the staff Ive spoken to on the phone are unhelpful and rude. Will look to fob you off as quick as possible and give every reason under the sun as to why they can’t help, won’t help and shouldn’t help
A council in such disarray the CFO had to write to me telling me the issues I had logged were not unique.
The staff will hang up if you use slightly hurty words. …
Just spoke to Kudda (?), she was very helpful and understanding. Everything was pretty clear and she was very polite.
They Will happily rent you a house full of mould.
Absolutely disgusted, facilitator at Chertsey handing out voting slips atadvising voters they can vote for Farage in the European elections
Useless, yet rude and condescending at the same time. Bravo. I know no-one likes councils, but this lot manage to transcend the normal level of incompetence.
One of the worst council I have ever dealt with. Do not even know how to speak with costumer. Very very rude !!
Refreshingly helpful staff and always willing to assist with a problem wherever possible
Spock a lady called sandy very helpful wish everyone like her
Awful customer service,extremely rude.second person i spoke to was lovely
Just the council offices with an integrated library and police station at the rear.
Waste of space the lot of them…..
The staff are rude sarcastic and very unhelpful .
Very rude customer service.
They never call you back!
Awful service.