Gentoo Group Limited reviews

Dela from Ryhope.
2018 reported black mouldy walls. Nothing done in 4 years.
Social services moved us out of house just before Xmas because we were told by …

Worst housing association. Just out for money. They dont care. Competly unhappy with gentoo. They have no idea what its like to live with physical disabilities. They do not have compassion or empathy. I am a electric wheelchair user. And …

Please can you come maintain the steps on Azalea Terrace South. Horrible to look at and door is filled with holes

My girlfriend who lives in 3 bedroom house that she rented from Gentoo ,she lived there for 50 years with her parents ,was a very very very happy home she’s hard worker always worked payed her rent council tax , she sadly tragically lost …

Worst housing association, walls are paper thin and are a mess. The house is full of damp. Bath is not working and they have told me I have to wash myself in the sink and waiting a week for appointment, no electric shower or fire in …

Very helpful. Easy to get through. Mind ti’s was early un the morning. Sorted out my problem good overall can’t complain.

Easy to get to by taxi, staff friendly and always professional and helpful

Horrible people Horrible housing very rude staff

Absolutely terrible experience. I’ve been living in a house that was adapted for disabled needs for 4 years and Gentoo still didn’t remove the toilet brace even if I was promised all will be sorted before my move. I have many other stories …

Absolutely disgusting behaviour from one of there drivers today,he nearly drove into the side of our car and proceeded to make vile hand gestures at us because HE wasn’t looking where he was going

This company have gone to ruin, you carnt get a repair and if your one of their tenants, your stuck and if u apply for a new home you carnt have on, there to busy helping new customers rather than existing customers,

Been waiting 6 months now for them to do a repair. Same electrician came out 3 times to fix a extractor, said it needed replacing after the first visit (said he ordered a new one) …

Wallsare crumbling and are soft enough to invite local field rats into the cavities then into the house dogs dont seem to deter them at all.
Walls internally are damp moldy making the wallpaper curls off the walls. …

Hallfarm housing officer been amazing helping housebound resident. Helping with gamesmanship securing TV aerial after it was blown off the roof . Thankyou

Wish could give minus stars, worst most ignorant and arrogant company to deal with, been to a solicitor to get major repairs done. I suggest everyone does this only way they will do anything. Very unhelpful staff. Absolutely terrible

I thought this company was decent, until I got my first flat with them. I experienced Antisocial behavior with a female tenant. I wanted to stop in the the flat, because it was my home estate. So I escalated it to the MP. Gentoo responded …

The worst experience in my life. They said on the advertisement that the stamp duty is paid, but claim that it is the incentive if I can complete it in four weeks. I was wondering whether the legal company and the financial adviser company …

Took FOUR WEEKS to fix a leak in the heating system, causing the flat below me to suffer water damage. Spent more time on hold than talking to people who were interested in trying to solve the problem. Replies as to when the repair would be …

Live in block of flats where the lift keeps breaking down, im in a wheelchair and dont get out much, as it take me an hour of pain to get ready, but 5 time iv gone out and its been broken, once for a day and a half? What if I needed to go to hospital? How many other time has it stopped working? Disgrace

One of the fairest social housing companies in the the Country. The try very hard to get it right. Not appreciated by many who simply don’t understand the difficulties of social housing provision. Great on repairs. And very helpful with …

Was at a friend of mines house who has a 1 year old child, the boiler had cut out due to the pump blowing. I had called gentoo since 11am in the morning only to be given a stinking attitude over the phone asking for someone to be out ASAP …

Gentoo is by far the the most rubbish housing association out there. They rent property’s out in poor conditions what they cover up until your in!
And when you come to get them fixed your met with there awful staff! If you get …

I wouldn’t even give them 1 star me and my partner live in a 3 story house .we swapped from a 1 bed flat to a 3 bed 3story due to kids stopping on the weekends . The house when we got it was a mess the lady did not report any repairs or the …

They don’t help you ask anybody with gentoo. You pay a service charge for work NOT to be completed! They are un reasonable when it comes to any problem you have. My housing manager is in the polite way a horrible stuck up woman with little …

Great service as always, tried to book a repair online via the my gentoo app, you can’t appoint emergency repairs in the app and i didnt want to ring and bother them with it being a busy time of the year for them, however when I did, very polite CSA, asked the appropriate questions and appointed first time. Covid safety advice given.

Wait far to long for repairs to guttering.

First time I have been in here but the staff are brilliant and helpful.

Seem to be more interested in money and building new home than there tenants.

Absolutely disgusting organisation, especially in the Sunderland Ashbrooke area, the entire management in this area are very unreasonable and disinterested in there duty of care towards there customers,

I would like to thank gentoo for those response to fitting a new lock to my front door I know they will have a backlog of repairs . But to report repair online on Sunday and have it fixed on Monday is outstanding.a big shout out to the guy who came quick and efficient. So thank you once again gentoo.

Really helpful staff, friendly and engaging. A real commitment to people I feel. Easy to find the office, conveniently located close to motorway.

They helped me from the minute from the application to the keys to maintenance to leaving the property
Was so sad to leave the property and only reason left as moving closer to work …

Absolute mess of a company AVOID AVOID AVOID all about profits no cares about the tenant! Moved into a flat as I was homeless the walls were filled with asbestos the plaster has cracks everywhere and I was in hospital yesterday due to …

Ridiculous suspending the home-hunt applications. I am a person in need! I’m autistic and need to move because of anxiety. Cruel.

Impossible to get someone on the phone. This is the second week I am trying to call them. It looks like someone disconecting call after 3-4 minutes…

Not good at dealing and handling antisocial behaviour by another tenant who I live 2 doors down from me . As well as damaging and putting other tenants at risk . Gentoo are way too soft on this person .this has gone on way too long , …

Worst experience, im trying so hard to get a property in washington as i need a cheaper house, registered my interest with gentoo and found i cant even apply for any houses/flats as mostly all the properties have restrictions on animals and …

Brilliant can’t fault

They pay trades men who work for them real poor wages. This leads to real crap jobs done on your property to the point you need to get external trades people in to do the work at your cost and repair damage from gentoo workers botch jobs. …

Unless you are a tenant they don’t give a hoot.. my next door neighbour plays with her through the floor lift at all hours of the day and night.. constantly stopping and starting it.. as she know how noisy it is.. attached to my son Bedroom …

My daughter went to pick he keys up for her new flat very welcoming free parking

With in 1hour reporting my gutting leaking ..fixed brilliant could not fault them 2 workmen

First experience with council hoping to purchase in the future utter disgrace they don’t care what state property’s are in , hound for rent considering your in advance credit , slow at doing repairs works and very rude staff wouldn’t …

It’s out the way and hard to get to if you don’t have transport and even harder to get in touch by phone

Nice people to deal with always ver helpful where possible.

They always been alright with me.

Most disorganised company I have come across. They really don’t care about people.

Don’t listen to a word any one says couldn’t get a sentance in word Edge nothing…. Listen to your customers!!

Pay full rent don’t get repairs done properly

Could not get through to them about a complaint I had

I’m a housing tenant. They address queries promptly and professionally.

Utter disgraceful tryed to get in touch with someone about a complaint just been fob off .

Very friendly staff. Answered query and gave right information to me.

I have 300 dollars in my account.. How can i withdraw the money..Its fake i think

Just viewed Thurcroft new homes, really high standard.

Clean environment, friendly helpful staff

Brilliant social housing provider with dedicated professionals at the helm

Good place to shop

Great service very helpful

Disgrace

Its OK if you need a house n information.

Always a fight to get suff done

Make your own decisions about this place

Absolute shambles of a company, do not maintain properties.

Easy enough to work and understand

Fantastic job they do

No problems good service

Need a house you can beet these

Friendly and helpful staff

Okey

Wrang about housing accommodation

Things take time.

Pleasant staff

Friendly service

Good

Brilliant landlord

Great

Fantastic

Rubbish place

OK