Northampton Borough Council average reviews all over the web

1.4
Total Reviews 80

Average reviews from all platforms

Average Rating 1.4

Average reviews from all platforms

  • 5.0
    6
  • 4.0
    1
  • 3.0
    0
  • 2.0
    2
  • 1.0
    71
Northampton Borough Council reviews breakdown:
Google
1.4
80

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80 Northampton Borough Council reviews on Google

SD
Sheila Drummond 1 year ago on Google
( 1 out of 5 )

I am waiting for a replacement death certificate for my husband. I contacted the council on 18th January this year. Numerous emails and at least 12 phone calls later I still have no certificate. I have sent all the required paperwork and I …

K
Karen 1 year ago on Google
( 1 out of 5 )

Just had a workman call, no ID shown. Basically couldn’t be bothered, just kept saying they won’t do that, even though he didn’t even look properly. Sat in for this appointment, just a waste of time

EV
Elvin Vasa 1 year ago on Google
( 1 out of 5 )

Absolutely rubbish,getting worst and worst. Ripping people off and doing nothing!

DS
David Sales 1 year ago on Google
( 1 out of 5 )

If I could give them ZERO stars I would.
Useless, incompetent,. Just a couple of words that sum up our Council. I know that whenever I call NBC I’m going to have to wait on hold for ages. When you do …

AD
Andrew Douce 1 year ago on Google
( 1 out of 5 )

West Northampton Council….
High Street rated 6th worst as it’s soooo empty.
Market is being closed and revamped costing £millions. The traders are being …

AH
Alyson Hicks 1 year ago on Google
( 5 out of 5 )

It was quite a long wait to get through and i did have to press lots of different options, but when i did get through to both reception and then the lady in the council tax team they could not have been more helpful and sorted my issue straight away

TD
Trak Davis 1 year ago on Google
( 1 out of 5 )

Am fuming! I was issued a court summons for non-payment of council tax which has been paid. No warning either by letter or email. I’ve had to prove proof of payment. Done this. No acknowledgement received from them. This is the second time …

PT
Phil T 1 year ago on Google
( 1 out of 5 )

Total unprofessional organization. They don’t reply to any emails or help to sort any problems out.

KW
Kelly Williams 1 year ago on Google
( 1 out of 5 )

Planning application submitted and paid for in January 2022 with a response stating 8 weeks before a decision would be made. Just after the 25th March (decision date) I had no response, so called to get an update. Was told the property had …

IC
I C 1 year ago on Google
( 5 out of 5 )

I had a little struggle with online form, so I searched for a contact number and noticed the ratings. I was talking to some lady on the phone to sort my enquiry. She sorted everything I needed to be sorted, was ever so patient with me and ever so lovely. (Thank you for the lovely talk)

DW
Deb Wilkes 1 year ago on Google
( 1 out of 5 )

Disgusted is the word, since I moved here Oct 2022
I wouldn’t give any stars.

LA
L A 1 year ago on Google
( 1 out of 5 )

They really don’t have a clue what they are doing and we are paying for their mistakes

SK
Sarah Kerslake 1 year ago on Google
( 1 out of 5 )

Still waiting for our marriage certificate. It has now been over 4+ months. Been very nice to people on phone, now patience wearing thin. Phoned up countless of times paid for certificate etc. Now to be told nothing sent to us, so will refund us and send a new one out. Still waiting!!!! It is ridiculous!

RR
Ray Ray 1 year ago on Google
( 1 out of 5 )

Very bad and racist they don’t help people that need accommodation

C
Carla 1 year ago on Google
( 2 out of 5 )

No one will take out the rubbish skipped weeks

CS
Chris Stevens 1 year ago on Google
( 1 out of 5 )

Allows childrens care companies to cover up safeguarding concerns whilst protecting there own staff interests. Social workers document fictitious stories that cover there own tracks, they make slanderous comments and have no care for …

LD
Linda Dapkunaite 1 year ago on Google
( 1 out of 5 )

Why this council is nor aware about Homes for Ukraine scheme ?
Poor and stressed people from Ukraine come for help and they hear from receptionist that “they are not aware about anything in Ukraine” and they can not help …

MT
Miss Taylor 1 year ago on Google
( 1 out of 5 )

Don’t request repairs from these because they will continually ignore you, even after complaints have been made. They completely lack communication skills, but are quick to chase you if you miss a payment! 🤬 …

GH
gigi horatiu radu 1 year ago on Google
( 1 out of 5 )

They do anything they can to be able to refuse foreign people…

SS
Sebastian Stanciu 1 year ago on Google
( 1 out of 5 )

Disappointing Service.

Called to enquire about some garden waste only to be told to fill the bin. You …

L
Louis 1 year ago on Google
( 1 out of 5 )

Ruined my credit rating with incompetence. Set up over 3 direct debits, none of them took, filled in the form that came with the warning letter, no response until a warning letter that the debt had been referred to a collection agency and …

YH
Yvonne Haynes 1 year ago on Google
( 1 out of 5 )

Lady on the phone was very extremely apologetic about the length of time I was on hold, was unable to help me, so gave me another number to contact shame the information was incorrect as it was for completely the wrong department! 45 mins of my life I will never get back! NBC total waste of our money!

HA
Hannah Austin 1 year ago on Google
( 1 out of 5 )

They treated my partner terribly. No service. No procedures. Just demanding money off you left right and centre. Council tax procedures are absolutely atrocious alongside bailiff procedures etc. No help whatsoever. Shame. Beware.

CM
colin mac 1 year ago on Google
( 1 out of 5 )

Bad service no one talks years haven’t spoke to my housing officer ever I live in goldings and the council left the streets in a mess and done nothing in the street last time cut grass back in August rubbish all over the place security …

AR
Alan Russell 1 year ago on Google
( 1 out of 5 )

Again bin not emptied while others in our street have been

J0
JBS 007 1 year ago on Google
( 1 out of 5 )

Corrupt, unprofessional, mislead and hopeless . Did not pay my track and trace claim, twice rejected with no specific reason.God save us and God save our beautiful Northampton from this evil council.

SL
Sonia Lees 1 year ago on Google
( 1 out of 5 )

My black bins were not collected on the designated day even though they were put out at 7am and they don’t come until 4pm. l followed the procedure of reporting it on the council webb site where an automated response tells you they will …

OG
Orlando Guerrero 1 year ago on Google
( 1 out of 5 )

Please, remind me why I am paying 157£ a month and my street (Lutterworth road) is full of rubbish every day

AT
Alfazal Tandori 1 year ago on Google
( 1 out of 5 )

Just spoke to Sheela , she would not give second name . One of the worst council for many departments however we all have been voting for years for this so why complain now …O yes paying extra for the garden bin might help lol , wait and …

MR
Matthew Reed 1 year ago on Google
( 5 out of 5 )

thought I’d give them a good review, their seems to be a lot of bad reviews on here. …

P
Pavel 1 year ago on Google
( 1 out of 5 )

Terrible roads and marking, promised to fix with in 6 month, and don’t. Just waste our taxes in useless people wages. Some places is really good to test your suspension before go on MOT. Some people just abuse system but they don’t care. Good luck Northamptonshire

PP
Paul Parsons 1 year ago on Google
( 1 out of 5 )

Takes far too long for telephone call to be answered after going through umpteen numbers to get to the right person or department

PM
P M 1 year ago on Google
( 1 out of 5 )

They get paid too much for doing a terrible job. With the exception of the parking department but not the traffic wardens.

IE
Immersive Experiences 1 year ago on Google
( 5 out of 5 )

Dear Aimee Luck,

Thank you for booking our multi-purpose planetarium at Love Park. We hope everyone enjoyed themselves. All the best and hope to work with you again in future events.

KK
Kathleen Kelly 1 year ago on Google
( 1 out of 5 )

No customer service .or respect . They don’t care how they deal with you or how badly they talk to you ,do not listen .or how they affect you over housing repairs either disability or medical needs ,as a human being tenants are nothing . Very ill after years of it . and still it goes on

OS
Ollie Sanders 1 year ago on Google
( 1 out of 5 )

Incompetence is too good a word for them. For the 2nd time, my postal voting papers have not arrived in time. Absolutely useless, the Council seems like a disgraceful waste of public money.

S
SteveO 1 year ago on Google
( 1 out of 5 )

Unfit for purpose. Lends money to corrupt developers up front rather than make stage payments. Prevents growth (Ikea). No ideas other than flats, flats & more flats. Allows cronyism (police commissioner). Filthy potholed streets, obsession with traffic lights causing unnecessary traffic problems, no pride, no vision.

RC
Ray Clark 1 year ago on Google
( 1 out of 5 )

Could do so much more than offer a mediocre service. Councillor’s seem to be more into their own gain or vanity. into

TS
The Smirking cat 1 year ago on Google
( 1 out of 5 )

The Northampton Council is the worst ever I have been trying to complain about a certain issue but when you call them it’s only computer generated operators and endless waiting when put through their phones just ring on and on, they ( council) have no respect for the people they are here to serve.. All rotten apples 👎🏼 …

IB
Ian Battison 1 year ago on Google
( 1 out of 5 )

Awful – Unhelpful. If the problem affects their area, the staff will do something, otherwise, don’t even bother trying to resolve an issue. You just get fobbed off. My part of town is slowly declining into a ghetto, due to the lack of cleaning and maintenance.

NM
Noel McGrath 1 year ago on Google
( 1 out of 5 )

Reynards way/Obelisk rise closed nobody working to sort problem buses diverted without any notice WHAT ARE THE COUNCIL DOING SWEET FA IT APPEARS as a 72 year 0ld I have to trek 500 yards to catch a bus as for our Local Councillor he is a total waste of space

DB
Donna Billing 1 year ago on Google
( 5 out of 5 )

Amazing service this morning. I only reported a bin issue a couple of hours ago and I’ve just checked and somebody from the council has already popped by to resolve the issue. Fab, thank you.

SD
Sam’s Duck’Dash 1 year ago on Google
( 1 out of 5 )

On the phone 45 minutes to be hung up on, rubbish service just like the County!

RN
Rory N 1 year ago on Google
( 1 out of 5 )

Incompetence, negligence and outright useless. These are great and common words used to describe northampton borough council. Having hit a pothole (cracking the alloy blowing the tyre and smashing my tpms sensor at a total cost of £400. I …

DL
David Lyon 1 year ago on Google
( 1 out of 5 )

Spend 40 minutes on hold and then I gave up. Thought I’d email instead. Two emails and still no reply.
It’s not just poor service, there is no service. …

CK
C K 1 year ago on Google
( 1 out of 5 )

The worst call and waiting time I have ever experienced, it took more than 45 minutes for an operator to answer the phone. So ridiculous and unfair

MG
Mona Galan 1 year ago on Google
( 1 out of 5 )

I have been at the appointment with Liga Bristrova
Very unprepared lady…..she don’t care about her work
Just waiting for payday

C
Carol 1 year ago on Google
( 1 out of 5 )

Phoned about a big pile of flytipping last summer, behind our row of houses.. still there and getting bigger..Looks awful :/

CG
cute girl 1 year ago on Google
( 1 out of 5 )

Made me wait for a call back for over two months to just tell me what they think, Worse staff specialy at the housing team

CS
Chris Smith 1 year ago on Google
( 2 out of 5 )

I am moving away and just want to let them know for Council Tax reasons, not easy enough to go online and have been holding here long enough to write this review.

RL
Rob Lee-Brown 1 year ago on Google
( 1 out of 5 )

Advising tenants to stay put at the end of tenancy, so now it will cost me up to £500 to go to court to get them out, NBC SHOULD BE ASHAMED OF THEMSELVES

AD
Andrew Douce (Andy) 1 year ago on Google
( 1 out of 5 )

Parking is a nightmare and will cost. Allow time for the unbelievable waiting. Seriously lacks privacy.

MR
MK Rover 1 year ago on Google
( 1 out of 5 )

An absolute master class of incompetence and a shining beacon of feeble administration. If you are ever looking for an example of how to not run a local council, look no further than Northampton.

BG
BALD GENIUS 1 year ago on Google
( 1 out of 5 )

They do not respect the rights of the public to access publicly accessible areas, as seen in Auditing Britain’s report.

RM
Roger Munns 1 year ago on Google
( 1 out of 5 )

Very bad at answering phone rand at least 5 times from 9am to be told can not answer phone

NW
Nigel Wilson 1 year ago on Google
( 5 out of 5 )

Reported a missed bin and within the hour it’s emptied… Excellent

W
Wardinho80 1 year ago on Google
( 1 out of 5 )

Useless Council. What does our Council Tax get spent on. The town is filthy and they never cut the grass.

AC
Antoinette Corkhill 1 year ago on Google
( 1 out of 5 )

I find the issues you report never get delt with along with the long waiting times to get through in the first place

SD
Stephen Davies 1 year ago on Google
( 1 out of 5 )

Nobody has answered the phone for over an hour now….why do I bother paying these incompetent imbeciles?

MF
Mariana Fainis 1 year ago on Google
( 1 out of 5 )

Worse council ever

VB
vvs bee 1 year ago on Google
( 1 out of 5 )

Don’t pick up the phone!!! No email to contact, doesn’t work

MP
Maureen Parkes 1 year ago on Google
( 1 out of 5 )

Useless

CL
Christian Le Bracq 1 year ago on Google
( 1 out of 5 )

How to destroy a decent town, and get paid handsomely to do it !

JC
JAMES CLARK 1 year ago on Google
( 1 out of 5 )

Make promises to complete repairs, a year on still waiting. Disgusting service

KJ
Kate Jackson 1 year ago on Google
( 1 out of 5 )

They leave most of the rubbish over our property!

HP
Hannah Parsons 1 year ago on Google
( 1 out of 5 )

Embarrassing, so ashamed to have these people representing us.

CP
Christine Parry 1 year ago on Google
( 1 out of 5 )

Asked for council phone number for Northampton sent me everywhere else still no direct answer

7
786nath 1 year ago on Google
( 1 out of 5 )

Licensing team at northampton borough council are absolutley useless.

NB
Nova Blaze 1 year ago on Google
( 4 out of 5 )

Not to busy today

SF
Simon Franks 1 year ago on Google
( 1 out of 5 )

About as much use as a chocolate
Tea pot
Awful

AC
amanda coffey 1 year ago on Google
( 1 out of 5 )

Rubbish , you hold then phone goes dead

EK
Emilia Kuzmicz 1 year ago on Google
( 1 out of 5 )

No response for the call at all.

NS
Nicola Scaldwell 1 year ago on Google
( 1 out of 5 )

Dreadful service, most unhelpful !

NF
Nicola Franzoni 1 year ago on Google
( 1 out of 5 )

Unfortunately 0 is not an option

LM
Lynda Marshall 1 year ago on Google
( 1 out of 5 )

Totally unhelpful jobsworths.

DM
Debbie Mooney 1 year ago on Google
( 1 out of 5 )

Words can not discribe!

IA
Imtiaz Ahmed 1 year ago on Google
( 1 out of 5 )

Very slow to do things

JC
Jade Connolly 1 year ago on Google
( 1 out of 5 )

This lot must be operating from HMP Northampton?

AF
Ash Fenners 1 year ago on Google
( 1 out of 5 )

Awful customer service.

KA
Karl Agnew 1 year ago on Google
( 1 out of 5 )

Place is a tip

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