Northampton Borough Council reviews

I am waiting for a replacement death certificate for my husband. I contacted the council on 18th January this year. Numerous emails and at least 12 phone calls later I still have no certificate. I have sent all the required paperwork and I …

Just had a workman call, no ID shown. Basically couldn’t be bothered, just kept saying they won’t do that, even though he didn’t even look properly. Sat in for this appointment, just a waste of time

Absolutely rubbish,getting worst and worst. Ripping people off and doing nothing!

If I could give them ZERO stars I would.
Useless, incompetent,. Just a couple of words that sum up our Council. I know that whenever I call NBC I’m going to have to wait on hold for ages. When you do …

West Northampton Council….
High Street rated 6th worst as it’s soooo empty.
Market is being closed and revamped costing £millions. The traders are being …

It was quite a long wait to get through and i did have to press lots of different options, but when i did get through to both reception and then the lady in the council tax team they could not have been more helpful and sorted my issue straight away

Am fuming! I was issued a court summons for non-payment of council tax which has been paid. No warning either by letter or email. I’ve had to prove proof of payment. Done this. No acknowledgement received from them. This is the second time …

Total unprofessional organization. They don’t reply to any emails or help to sort any problems out.

Planning application submitted and paid for in January 2022 with a response stating 8 weeks before a decision would be made. Just after the 25th March (decision date) I had no response, so called to get an update. Was told the property had …

I had a little struggle with online form, so I searched for a contact number and noticed the ratings. I was talking to some lady on the phone to sort my enquiry. She sorted everything I needed to be sorted, was ever so patient with me and ever so lovely. (Thank you for the lovely talk)

Disgusted is the word, since I moved here Oct 2022
I wouldn’t give any stars.

They really don’t have a clue what they are doing and we are paying for their mistakes

Still waiting for our marriage certificate. It has now been over 4+ months. Been very nice to people on phone, now patience wearing thin. Phoned up countless of times paid for certificate etc. Now to be told nothing sent to us, so will refund us and send a new one out. Still waiting!!!! It is ridiculous!

Very bad and racist they don’t help people that need accommodation

No one will take out the rubbish skipped weeks

Allows childrens care companies to cover up safeguarding concerns whilst protecting there own staff interests. Social workers document fictitious stories that cover there own tracks, they make slanderous comments and have no care for …

Why this council is nor aware about Homes for Ukraine scheme ?
Poor and stressed people from Ukraine come for help and they hear from receptionist that “they are not aware about anything in Ukraine” and they can not help …

Don’t request repairs from these because they will continually ignore you, even after complaints have been made. They completely lack communication skills, but are quick to chase you if you miss a payment! 🤬 …

They do anything they can to be able to refuse foreign people…

Disappointing Service.

Called to enquire about some garden waste only to be told to fill the bin. You …

Ruined my credit rating with incompetence. Set up over 3 direct debits, none of them took, filled in the form that came with the warning letter, no response until a warning letter that the debt had been referred to a collection agency and …

Lady on the phone was very extremely apologetic about the length of time I was on hold, was unable to help me, so gave me another number to contact shame the information was incorrect as it was for completely the wrong department! 45 mins of my life I will never get back! NBC total waste of our money!

They treated my partner terribly. No service. No procedures. Just demanding money off you left right and centre. Council tax procedures are absolutely atrocious alongside bailiff procedures etc. No help whatsoever. Shame. Beware.

Bad service no one talks years haven’t spoke to my housing officer ever I live in goldings and the council left the streets in a mess and done nothing in the street last time cut grass back in August rubbish all over the place security …

Again bin not emptied while others in our street have been

Corrupt, unprofessional, mislead and hopeless . Did not pay my track and trace claim, twice rejected with no specific reason.God save us and God save our beautiful Northampton from this evil council.

My black bins were not collected on the designated day even though they were put out at 7am and they don’t come until 4pm. l followed the procedure of reporting it on the council webb site where an automated response tells you they will …

Please, remind me why I am paying 157£ a month and my street (Lutterworth road) is full of rubbish every day

Just spoke to Sheela , she would not give second name . One of the worst council for many departments however we all have been voting for years for this so why complain now …O yes paying extra for the garden bin might help lol , wait and …

thought I’d give them a good review, their seems to be a lot of bad reviews on here. …

Terrible roads and marking, promised to fix with in 6 month, and don’t. Just waste our taxes in useless people wages. Some places is really good to test your suspension before go on MOT. Some people just abuse system but they don’t care. Good luck Northamptonshire

Takes far too long for telephone call to be answered after going through umpteen numbers to get to the right person or department

They get paid too much for doing a terrible job. With the exception of the parking department but not the traffic wardens.

Dear Aimee Luck,

Thank you for booking our multi-purpose planetarium at Love Park. We hope everyone enjoyed themselves. All the best and hope to work with you again in future events.

No customer service .or respect . They don’t care how they deal with you or how badly they talk to you ,do not listen .or how they affect you over housing repairs either disability or medical needs ,as a human being tenants are nothing . Very ill after years of it . and still it goes on

Incompetence is too good a word for them. For the 2nd time, my postal voting papers have not arrived in time. Absolutely useless, the Council seems like a disgraceful waste of public money.

Unfit for purpose. Lends money to corrupt developers up front rather than make stage payments. Prevents growth (Ikea). No ideas other than flats, flats & more flats. Allows cronyism (police commissioner). Filthy potholed streets, obsession with traffic lights causing unnecessary traffic problems, no pride, no vision.

Could do so much more than offer a mediocre service. Councillor’s seem to be more into their own gain or vanity. into

The Northampton Council is the worst ever I have been trying to complain about a certain issue but when you call them it’s only computer generated operators and endless waiting when put through their phones just ring on and on, they ( council) have no respect for the people they are here to serve.. All rotten apples 👎🏼 …

Awful – Unhelpful. If the problem affects their area, the staff will do something, otherwise, don’t even bother trying to resolve an issue. You just get fobbed off. My part of town is slowly declining into a ghetto, due to the lack of cleaning and maintenance.

Reynards way/Obelisk rise closed nobody working to sort problem buses diverted without any notice WHAT ARE THE COUNCIL DOING SWEET FA IT APPEARS as a 72 year 0ld I have to trek 500 yards to catch a bus as for our Local Councillor he is a total waste of space

Amazing service this morning. I only reported a bin issue a couple of hours ago and I’ve just checked and somebody from the council has already popped by to resolve the issue. Fab, thank you.

On the phone 45 minutes to be hung up on, rubbish service just like the County!

Incompetence, negligence and outright useless. These are great and common words used to describe northampton borough council. Having hit a pothole (cracking the alloy blowing the tyre and smashing my tpms sensor at a total cost of £400. I …

Spend 40 minutes on hold and then I gave up. Thought I’d email instead. Two emails and still no reply.
It’s not just poor service, there is no service. …

The worst call and waiting time I have ever experienced, it took more than 45 minutes for an operator to answer the phone. So ridiculous and unfair

I have been at the appointment with Liga Bristrova
Very unprepared lady…..she don’t care about her work
Just waiting for payday

Phoned about a big pile of flytipping last summer, behind our row of houses.. still there and getting bigger..Looks awful :/

Made me wait for a call back for over two months to just tell me what they think, Worse staff specialy at the housing team

I am moving away and just want to let them know for Council Tax reasons, not easy enough to go online and have been holding here long enough to write this review.

Advising tenants to stay put at the end of tenancy, so now it will cost me up to £500 to go to court to get them out, NBC SHOULD BE ASHAMED OF THEMSELVES

Parking is a nightmare and will cost. Allow time for the unbelievable waiting. Seriously lacks privacy.

An absolute master class of incompetence and a shining beacon of feeble administration. If you are ever looking for an example of how to not run a local council, look no further than Northampton.

They do not respect the rights of the public to access publicly accessible areas, as seen in Auditing Britain’s report.

Very bad at answering phone rand at least 5 times from 9am to be told can not answer phone

Reported a missed bin and within the hour it’s emptied… Excellent

Useless Council. What does our Council Tax get spent on. The town is filthy and they never cut the grass.

I find the issues you report never get delt with along with the long waiting times to get through in the first place

Nobody has answered the phone for over an hour now….why do I bother paying these incompetent imbeciles?

Worse council ever

Don’t pick up the phone!!! No email to contact, doesn’t work

Useless

How to destroy a decent town, and get paid handsomely to do it !

Make promises to complete repairs, a year on still waiting. Disgusting service

They leave most of the rubbish over our property!

Embarrassing, so ashamed to have these people representing us.

Asked for council phone number for Northampton sent me everywhere else still no direct answer

Licensing team at northampton borough council are absolutley useless.

Not to busy today

About as much use as a chocolate
Tea pot
Awful

Rubbish , you hold then phone goes dead

No response for the call at all.

Dreadful service, most unhelpful !

Unfortunately 0 is not an option

Totally unhelpful jobsworths.

Words can not discribe!

Very slow to do things

This lot must be operating from HMP Northampton?

Awful customer service.

Place is a tip