Gloucester City Council reviews

Unprofessional handling of the ongoing hacking of the website. Council decision to not send ctax reminder and go escalate to court orders without even contacting the residents is disgusting and is complete contradiction of council equality …

Awful people, awful place. They have as much empathy as a brick. They are allowing a newborn, premature baby to be in a cigarette ridden room without facilities to wash him. They have done absolutely nothing to help support or rectify the situation. They all deserve the chair!

Does anyone work here anymore? Needed help with a housing form, sorry can’t help, and no we don’t send out proper forms anymore! Needed a fridge taken away no one there to answer the phone had to leave a message after hanging on ten …

Reported a dog waste bin that had not been emptied for at least a fortnight. When I reported it the lady seemed more interested in taking my details, full name, address, phone number etc. than the issue of the bin. Over a week later and …

Gloucester City Council are a joke there benefit team are no help what so ever, they don’t get back to you when you ring them instead they say send a email and we will get around to it leaving me to pay the arrears which I am struggling to …

The online ‘MyGloucester’ portal which they constantly encourage is a complete travesty & provides nothing apart from take council tax payments – What a surprise ! The phone system is full of excuses about how over-worked, covid, lots of …

Our paper/cardboard was missed and not collected even though right next to pavement. The whole street did not get the plastics etc collected. Rang the council told we could not log a missed collection before 4pm but they would not come back …

Just thought I would let Gloucester council know that I was checking the links for the NHS track and trace payments for a relative. But NONE of the links work! And I have clicked on the links numerous times on different days and different …

Twice now in the space of two weeks my recycling bin (on the 4th of July) and now my blue recycling bag have been taken. Both had the number of my house on. No way of contacting GCC.

cannot leave 0 stars otherwise i would. If you want your bins to be there when you get home after a collection make sure you chain them to your house. 4 times mine have gone missing in 2 years. roads are in an absolutely diabolical state …

I was overcharged on my Council Tax and am due a refund but trying to get this from them is a nightmare. Excuse after excuse for why it has not been paid to me. They were quick enough to threaten me with legal action if i did not pay them …

I make the effort to separate my recycling from my general waste but today both my boxes of recycling were not collected. my neighbour’s box, alongside mine was collected . A leaflet was left suggesting I may have put an item in that was …

Garden waste not collected as the stickers for the bins had not been sent out a full month after the yearly direct debit payment had been taken from the bank. Apparently there is an amnesty til the end of October to allow for any delays on …

Changed our bin week without even telling us. Thanks for that GCC! Tells us to sort the recycling into separate boxes (good idea you might think?) but doesn’t actually provide anything to sort it into, so then of course refuses to take it. …

If I could rate as zero stars I would. Completely unhelpful and don’t seem to care about any of the residents and their issues, only that they receive their council tax without doing their jobs correctly. …

Getting through to them is hit and miss and the telephone payment system is an abdolute joke. If I had a choice of switching to a new council I would in a heartbeat. …

Send out a leaflet saying Christmas recycling and bin collection had changed to a day later, only for the recycling collection to be done on our original date, why bother to tell people to leave their rubbish out a day later and then turn …

Multiple times I’ve been given conflicting advice and information from staff. Which normally means my housing benefit ( I work just don’t earn much. ) Gets cancelled. Then they are so blase about it. “Oh it’s not cancelled, it’s only on …

I always feel like an abused victim when dealing with this nonsense faux company called Gloucester City Council. You are made to feel insignificant, unimportant and stupid. I got pushed from pillar to post and given a different number to …

Sadly this Council has a bad reputation as regards homeless people. They even put up a poster on a bus shelter telling people not to give to the homeless.
This made National TV. …

Today I have had to come to terms with sexism, racism and blatantly rudeness!! We pay council tax, for them to refuse to take the recycling!! My biggest bill is council tax, and for what?? Arrogant male Amey employees to be so disrespectful any other member of the public would be arrested!! Disgusting

Incredibly rude member of staff in the council tax department. When speaking on the phone I was told that she couldn’t hear me (it was a poor line) so when I repeated myself I was told “yes, yes, you’ve told me that already” . …

What a joke.. Do they do any work at all or do they just issue forms for the public to fill in? What an ineffective bureaucratic automated disaster.

Paid for bulky item collection which was never picked up. No refund or attempt to rearrange just excuses.

I’ve had a few bad experiences with staff that have no empathy or any sense of wanting to help you. It makes you feel cheated out of your own money knowing you have to pay a council that employs such staff…if they were a business on the high street I would never step foot in there or spend a penny with them!!

Tried calling them at 11.00 on a monday morning, only to hear a recorded message saying that the lines are now closed. Our phone lines are open netween 09.00 and 17.00 mon, tues etc. …

Recycling has been missed the last few weeks. Yet they have increased service costs with council tax. Useless.

I have been dealing with these people for years, they are slow and incompetent to put it lightly. They almost never answer the phone and certain members of staff can be ignorant and extremely rude. …

Tried to send photos of fly tipping in my local park (slightly concerned it could be asbestos) and after several attempts found the Email doesn’t work – having spoken to dog walkers this morning its “been faulty for as long as they can …

Disgusting you could be waiting up to 25 minutes for people to answer the phone or the message to say they are busy and then get cut off! I cannot think of anything positive to say, I needed help with housing for me and my Partner only to be kept waiting for 6 months for a response!

Awful! Phoned up to speak to benefits team, after waiting 25 minutes to get through, spoke to someone for 60secs and got cut off! Rang again, waited same time to get through, got through, cut off again!!!!
The main menu is an absolute joke! Gave up!!

Hopeless, you can never get through, then whilst waiting on the phone you just get cut off. Lived in Gloucester all my life, never known such a poor service. In the end l gave up.

Good luck getting through to anyone. ..I’ve been cut off three times. Where’s all my council tax going apart from up every year.

I find it disgraceful that this council does nothing when you tell them of a very dangerous pathway used by cars and children. Accident waiting to happen. “We’ll get back to you” then never doing so is not good enough when it comes to childrens safety!

On the 25th May 2019 I had booked a coach trip to visit Gloucester Tall Ships to be held in Gloucester Docks, a wonderful part of this City’s old and historic part. Gloucester use to be part of the old Mercia Region of Great Britain. …

Had a problem regarding council tax. I started to ring every phone line and couldn’t get through to them. Meant to be open 9-5 on a Monday and not one phone line picked up

It would be so great if the staff would not hang up the phone every time you trying to sort out something with them…

My recycling hasn’t been collected again! Why am I paying council tax for this awful service?!

No one ever answers the phone, when I did get through to someone the phone rang fir ages, the I got an American dial tone and and answer phone. Crazy. What a waste of council taxpayers money

No one answers the phone… When they did after 3 days of trying the lady was so rude it’s disgusting… Go there to the reception it was closed.. N the website well… Don’t get me started on that 😤😤 …

I am homeless because I got Beaton up in Newton house and they have told lies about me the council have stopped the duty of care for me because of what Newton house told the council. But who can help me get my own place to live

absolutely diabolical, never answer, never any help, at least they are consistent with how useless they are. I would rather blend my genitals than have to deal with this shower of sh1*

I would have given 0 stars, absolutely useless

I have tried phoning 3 times each time 6 minutes to book a bulk collection of the 3 items I also e-mailed and had the response someone would get back to me within 7 days

It’s really hard to get them to pick up the phone, you’ll have to call several times in a row, but once they pick up the phone they are very helpful and pleasant!

Bunch of incompetent cockwombles

Appalling service! First in the cue. Waiting 20 minutes now. But foreign people go up first. Second class citizens in our own country or what!!

Is very hard to rich them on the phone and i pay double council tax….

Unhelpful and very rude, above reviews may not be serious but I am, very disappointed in the attitudes of staff, my job is stressful too but I’m not rude to people.

Probably the most useless council to date. Just avoid living in Gloucester altogether

Place is a joke ….dont think anybody who works there can say they provide a service. Enough said.

Worst city council ever awast of time

Rubbish – never answer the phone and don’t have an answering service.

Your switchboard and contact system needs a serious overhaul.

cannot access site : SRA device required ??

Lady who answered the phone was unhelpful and rude.

Just dont want to help or listen