Graves Health and Sports Centre reviews

The first night of Sheffield Lifesaving Club at its new base went really well and the kids loved it.

Appointment with the NHS ‘Move More’ physio therapy people. They were great in providing a way forward from a long term back problem. …

Friendly and informative staff.
My son started lessons about 2 months ago and is loving it.
I’ve even enquired about adult lessons for my self. …

I love swimming here but it would be great if you could put some earlier evening lane sessions on. Mondays at 7pm are super busy and he middle lane is always very overcrowded. The only other options are 8.30/9pm which is far too late for a weeknight swim.

Dont freeze your account with these as they will take your money out as soon as it ends and will leave you in debt even though you have cancelled with them. I would not recommend this company to any one. I have to disabled children who they took their money from. I would please advise you to stay away from them.

Went for a tennis tournament and was really good. Staff and security are quite friendly. Ample parking. Clean facilities and great tennis tournament

I want to say a massive thank you to all the staff at graves this morning especially Ashley who looked after me using ice on my very swollen ankle also supplying me with a sweet drink ,chatting and calming me down after a very bad fall in the car park I have managed to get home safe Thankyou again Tracy cooper 🙈 …

I’m increasingly disappointed. I pay full membership including swimming. The evening swim sessions for anyone working are useless. 9pm!!!! The one class I relied on, stretch and define is down to 1 a week as they cancelled the 2nd, now I …

Cheerful enough staff and I now cannot really judge as I am only a member of the Graves tennis club which runs from here and uses the facilities it is run by volunteers cheap and effective .Down stairs changing rooms are not brilliant

This gym is way too busy for the amount of equipment available. You definitely have to choose your times when to visit which is inconvenient and not how the staff spoke about it when signing up.

We take our 8 year old granddaughter to gymnastics at Graves sports centre and she loves it. I just wish that there was a better viewing as we love to watch her but there is only one window or you have to peer through the doors if she’s at the other side of the gym!

A great fitness centre with lots of cardiovascular equipment. Good strength training area as well.

Nice pools and decent changing facilities, but prices for swimming more expensive than on the website, so be aware! Child pool is very cool, as are the changing rooms.

Nice atmosphere, lively and friendly. Pool toilets were unclean

I was charged £15 for a joining fee for my 10 year old son to do a trampolining group. I told them I’d paid this fee previously so shouldn’t pay again… They said I have to pay every time. I asked what the money was for, they told me it …

Taking part in Yorkshire Cancer Research Active Together sessions. Excellent 1 to 1 experience.

Went to the health centre to see a physiotherapist and podiatrist. Asked to wear a mask and use hand gel. Everywhere (including toilets) clean and hygenic. Wasn’t kept waiting long. Both the physio and podiatrist were very helpful and friendly.

Clean modern and popular. Plenty of activitoes going on and the wellbeing physio centre is part of the site. The only down side is the lack of parking space.

By far, the best gym I have been a member at. The staff are great, friendly and always available to help should you need anything. The stand out part for me is how clean the place is, it’s immaculate. …

The only pool shallow enough for me to exercise in. I am only 4 ft tall.

The gym itself is okay – in terms of weight lifting it is limited as I feel the gym is designed for older people who favour cardio. However for me, the main issue was cancelling my membership. Their service was absolutely appalling. I …

Great leisure centre. So many activities included in the membership, with a handy online booking site and app. The team here are always friendly and happy to help – particularly if you’re looking a bit lost. I’ve never felt comfortable in a gym/fitness environment before but everyone here is so friendly!

I’ve been a member since last September. I don’t get there as much as I should but the classes I do attend are run by friendly & helpful staff. A special mention must go to both Claire & Alex. Claire takes Aquafit & the stretch & define …

Seems like a great place! Haven’t started my membership yet due to covid but had a tour and the staff is so helpful and kind. There’s so much on offer and definitely something for everyone. The wellness centre is certainly for me😁 …

Its a decent gym, however, the membership is ran by a company called Harlands who are a nightmare to deal with. I have attempted to freeze my account to no avail and have ended up cancelling my membership. Then they took money out of my account and now I am struggling to get the money back. AVOID.

Changing rooms are chaotic. Clothes left in cubicles. Cubicles used but not locked and have had a strong smell of urine on casinos. Long queues for reception desk and not enough seating in swim viewing area.

While kids are on holiday we had one of our granddaughters and it was her turn to go swimming lessons on Tuesday,it was our first time in there but it looks great and more than anything Heidi passed her level and moved up one so all was good,🥰 …

Was a great gym. Staff still great but the management are anti member now. I pulled up outside last night to pick up my youngest son who was on his way out. I didn’t park in a bay, I parked in the coach parking area at around 5.30pm, it is …

Daughter goes there for swimming and gymnastics. While swimming is brilliant and we are happy with it the gymnastics on the other hand is rubbish. Kids get hardly any support and guidance. Our daughter was a lv 3 before she joined up …

Expensive and trying to get your money back not a chance. Stay away.

My local gym is fine but Harlands Group is awful. I don’t know who decides the policies about freezing memberships/cancelling memberships etc. but it is not customer-focused at all. Saying I have x-amount of money remaining on my contract – …

Despite the centre it’s self being fine and the In-house staff being friendly this place is owned by a large company with 0 customer service. Anything account related seems to be outsourced (from the one email I received it is overseas) and …

Time waster professional!!!! Stolen your money especially with the swimming lessons will leave your child for years in same stage. Rubbish

Gym staff fantastic but whoever thought that using QR codes to gain entrance is very sadly deluded instead of speeding up you get some idiot scrolling through page after page to find said QR code.If you enjoy queuing than graves is the …

Had a great swim with my daughter
We went at 3:30 and had a nice swim
It was fairly quiet – Only cost us a £5 as daughter already does lessons there

My review is based purely on the development. Good but could have been better. Could do with a phase two along with the retail park development. Should include updated badminton courts, a couple of squash courts, increase opening hrs for …

The facilities are great but on a school night when I’ve got 2 kids that play football and can’t even have any tea it’s a joke I don’t understand why you would turn the fryer off when in the space of 10 minutes you’ve got over 7 orders for chips

Great pool, great swim only membership. Love swimtag. My two gripes are 1) kids who hog changing cubicles leaving all their bags and clothes etc while they are in a lesson or having a 20 minute shower. 2) the parking is diabolical. Who ever …

The look of the centre is great , it’s very clean , gyms quite big. The only problem is it need a bigger separate pool for everyone to access at any point instead of relying on a time table for a small pool and a swim lane , which the time …

pretty tidy venue but badly located. Poor access as access only off dual carriageway and parking is an absolute nightmare at all times of the day. Someone really dropped the ball planning the essentials. …

Amazing centre! All the staff are lovely and they have really changed my health and fitness for the better. I now have PT sessions every week, and I am loving it. Best leisure centre I have ever been to. I’ve got all my friends coming now.

The ACTUAL gym is very good. However:

In the main the staff are very unhelpful and rude. The website is virtually …

Gym is excellent if a little pricey, storage weights room with additional equipment. Swimming area ok, great that under 8 year olds pay £4 once and free there after. As I’m sure everyone is aware though parking is shocking if you can walk there do so or you’ll end up circling the car park for a spot most times.

My children had their swimming lessons here. The instructors are great and the children shot through their grades.

The facilities have been updated and refurbished, including swimming pool and gym. Fair coaching service, but horrendous attention on the telephone. Cancelling membership is too difficult. It is a pity, because the location is fantastic, but apart form that, it has been a unpleasant experience overall. Not worth it

I joined Graves in September 2018 quite nervous as l didn’t know anyone or what classes were. I now have found 4 classes l love taught by either Elaine or Jody both really great teachers, very friendly and helpful and play good music l look …

Great gym. Awesome range of equipment to hit every part of your body. Loads of different cardio machines. …

I have been a member for nearly two years and have lived through the building and development of the centre. Reading some of the negative comments really makes me cross. The staff have worked so hard through this transition and have been …

Attended with family member for physiotherapy. Very poor signage in the place, difficult to find where you need to go or even which entrance to go in. Waiting room isolated and no staff around to ask anything once in there. Also no phone …

When are the pool staff going to start to move people out of the fast lane who shouldn’t be there? Recently there was 10 people in the fast lane including 3 doing ‘heads up breast’ stroke and only two people in the slow lane. When I moved …

Just had an excellent gym introduction from Phil. I have found gyms intimidating in the past and told him. Phil chose a range of activities to increase core strength. …

Crucial amenity for south Sheffield. I attended my sons gymnastic’s classes run by a brilliant instructor. They have been a surefire hit and great to see a sensible but not overzealous approach taken to covid regulations.

1st impression very disappointing! One star is one star too much! Phones do not get answered! Had to make a visit and was still ignored by the first receptionist. The ignorance of the staff is very frustrating. They do not appear to have …

Recently signed up for their 3 for 2 months, using this as a trial period to full test the waters… …

Tried to find out if they have badminton courts to hire through the website. It isn’t listed under sports but tantalizingly there is a photo of a shuttlecock under the page ‘More’. There is advice on this page to contact reception to find …

I use this facility nearly every night i either swim or go up to the gym
I have had a one to one with an amazing young man who set up a personal routine for myself as I’m a big girl trying to lose weight . …

On arrival l was confused as no information except an arrow saying next entrance & it was locked finally finding that having to go to nhs physio in graves sports centre sharing reception lots of people in same erea & going past people have …

Really good sports venue both for its gymn, swimming pool, tennis courts and trampoline area. …

Not a family friendly gym at all. The family fun swimming is restricted to only 1 hour on Saturdays and Sundays. Changing facilities smell of urine. The centre is very under resourced and parking is impossible, i can only see parking …

Not a family gym so why offer family membership. Lifeguards constantly on kids cases because people are wanting to lane swim. My advice if your going to pay for a family membership go elsewhere. I’ve wasted time and money. Raised …

Very bad services. I live nearby and my daughter taking swimming lessons. We going away in summer holidays for 6 weeks. I asked them to freeze or suspend membership. They said I have to pay the monthly fee if I don’t my daughter will lose the slot. I have taken memberships of others centres but not seen this policy any where else.

As a gym I have to say it is a good facility however it is completely let down by it’s website/ booking systems. Once again I can’t book classes as it states I have an outstanding payment for a missed class when I actually used their text …

Absolutely disgusted, took my daughter to her swimming lesson today not a problem but when we got out we was walking around the changing area for 10 minutes looking for a cubicle to get changed in due to other people leaving their clothes …

I have been trying to call Graves for a few weeks now re children’s gymnastic! No one ever calls back, ever answers etc! I’ve emailed them on an address I had and again no one answers! I understand they may be busy and although they …

When doing my induction they promised this leisure centre will be different, saying staff will approach you and make you feel comfortable, instead I feel ignored, joined in September and still haven’t had my one to one. The sales manager …

I have been member for 1 year and have found the staff very capable.
The “member” who thought that the centre had a “Jordanthorpe atmosphere” should be ashamed of their comments. What a disgraceful thing to say. …

What a shocking gym. Who ever did the layout needs sacking.so much potential but it looks like someone with no experience in gyms has just clicked buy multiple times on certain equipment. 2 benches and in total 30 bikes treadmills and …

Well equipped gym, clean pool, good variety of classes with enthusiastic instructors

Grave’s Staff Lose Confidential GP Referral Form

I can’t believe this place! I give it one star for effort. Seriously, it is …

After refurbishment the centre looks great but I feel opportunities were missed to make things a lot better.
There is a lack of staff or at least a lack of organisation in reception. …

A lot of money spent on what? No steam room jacuzzi tiny swimming pool , exellent gym and equipment poor changing rooms no privacy no where to hang your towel shower gel. Went today shower drain blocked dirty water all over the the changing room , staff need a lot more training of the facilities they offer

Nice clean place, bit high price. The people and staff are nice. Seen the reception staff abit rude asking if you NHS visit or centre visit? One time the lady in front was NHS visit told her I can’t help u go to other lady at the end. Which made me feel bad for her.

Went to the NHS Physio Move More part. Receptionist very helpful and Medical staff very good.

Used to visit the sports hall for badminton on a frequent basis due to its convenient location. …

Ive been going to classes a few months now and find the centre very family friendly and the very helpful. I think I liked it better with smaller classes but overall I like it and its friendlier that some other gym / sports centres Ive tried.

I and my son went swimming 🏊‍♂️ yesterday. We couldn’t get in till 2 pm as we tried in the morning. But once there it was enjoyable 😉 …

You’ve got to improve the lane swimming layout, it was the main topic of conversation amongst customers on Friday. The clue is in the name of the session, its lane swimming, so use all the lanes. It’s not an ‘All Welcome’ session. Faster …

3 star because I’ve never been in since it got rebuilt but dose have a lovely flat car park for my rc car very well lit.

I have done several dance classes Bellydancing, Clubercise and Netball and they are well organised and worth going to it is just the distance from where I am living at the moment.

Terrible place, a booking system that never works and rude and unhelpful staff .I have left reviews before and ended up cancelling my membership. I decided to go pay-as-you-go which I thought would be better. WRONG! Setup a new membership, …