Gravesham Borough Council reviews

It was a pleasant visit, fairly quiet today. Waited about 25 minutes with a relative to be seen. Ticket system in operation. Used the time to look at leaflets available and information on posters. The area was clean and tidy with pot plants …

I work for a Letting Agent and had an issue with an owner of the flat above the property we managed. The owner would not fix an urgent issue which was damaging our property. The last resort was contacting environmental health department. I …

Absolute joke of a council. Will happily come knocking to receive there handout of council tax but if you actually need there help with housing and your disabled, they aren’t interested. Absolutely disgusting service, should be ashamed of themselves.

Once was a beautiful town that had a little pride in itself, now it looks like a wasteland from the Mad Max movie. Sick of the fly tipped rubbish everywhere, unfortunately we’ve allowed the wrong elements to move into the area and the …

BULKY WASTE RIP OFF…. Dartford collect 10 items inc electrical/fridges for £35. First collection available tomorrow. Gravesham 4 items for £28, first collection 2 weeks!! Apparently a bed is only the base, with mattress …

On 26th May, I attempted to visit Gravesend, but had to turn back, on the account of a event, maybe the Jubilee celebration, of which I am not against. The sound was absolutely unbearable and caused pain in our ears. I phoned the …

Rang today to change the date for my council tax payments. Spoke to a lovely lady called Lynn and have several times over the years ,
always very helpful n pleasant and nothing to much for her. She also gave me some advise on something I picked her brains about. Thank you Lynn always a pleasure.

Went to prom today & the public toilets were being cleaned by Bill & his lady colleague. Each time I’ve visited I must say these toilets have been extremely clean & well stocked.

The people that work at the council have a tough job dealing with people in general, and a lot of the time they have to cut through a lot of red tape to do anything. That being said, they do go about things the wrong way sometimes and make things harder than they should be. Respect to the frontline staff.

Omg I don’t believe it I have asked for help with repairing my fence that has blown over due to the bad weather. Unhelpful, took ages to get through to over the phone and they won’t help because I’m not disabled and the fence is an …

doesn’t bother to answer till i send several emails, finally answers and tells me to go to Citizens Advice Consumer Service, in return, they send me back to FSA, seems like no one bothers to do their job these days, thanks for nothing Jeanette

The cleaning of the streets are appalling if the road sweepers don’t like their job they shouldn’t apply. It’s meant to be cleaning not picking and for fly tipping that’s absolutely disgusting, the council has to charge a reasonable …

I had a wonderful experience there. The staff were amazing and warm. The Council is beautiful, clean and a very welcoming environment. Everyone I met were really warm and very helpful .

Useless. No help to homeless family whatsoever.

Shambles of a council. They are quick to demand money for rent and council tax but try and get out of repairs. They are willing to stop me leaving my property just to save themselves some money replacing a fence.

Excellent service from Repairs department today.
Well done team!

I have only ever received very friendly and helpful service at the desk at the reception.
Today, new years eve 2020, I have received excellent assistance via email, immediate correspondence and cooperation, very helpful. My problem solved ! Thank you.

Very poor customer service, lack of concentration and focus, came in to adjust my council tax bill and add my wife Name on the bill only to get back dated to when she was not even arrived to UK council tax put through the post box, again on …

The housing department and its housing officers are a complete disgrace namely dawn walster (housing officer) and Paul Gilbert (senior housing officer) they allow their council tenants to abuse their neighbours, when confronting housing …

Changed all your phone systems, I’ve been trying to pay my rent for over a week now, everytime I call it’s atleast half hour waiting times and when you get through you get cut off, happened many times now, stop wasting our time

this council is very quick to send you payment letters, but doesn’t work the same way when something needs to be done – really dissapointing

Friendly staff. Got the help I needed but not face to face, had to call. 4star because there’s no one that helps you on the spot but direct you to the telephone services

Phoned today with an enquiry about housing and spoke to Mariam in housing allocations.
She was very helpful giving me more information than I had asked for and some …

Ive lived in gravesham for 52 years and feel when i look around the borough how much we resemble a 3rd world nation. General waste collected once a fortnight, the main recycling facility closed for months increasing the likelihood of the …

My food bin had not been collected on Monday, and I didn’t realise until Wednesday evening. I reported it Thursday, checked on Friday and it had been collected. Many thanks, great service.

Extremely dirty streets, garden sacks left behind, unreasonable way to separate glass recycling because you cannot require everyone to drive to special glass recycle containers which are miles away, unregulated parking in the streets while people have spaces at the back of their properties

Despite being sent timetables, our bins are rarely ever collected on the right day, some months we have gone nearly 3 weeks before the rubbish is collected.
Also despite being forced to seperate normal and recycling rubbish, can the …

Terrible. Spent ages applying for help with housing help and not only did they not band me they removed me off the register without saying a word or even an email. Awful way to treat people! USELESS

Lovely staff welcoming friendly had my covid jab today, very organised, had a few nights out there as well, looking forward to the next one.

Very good for a coffee and light bite + good theatre. Very pleasant staff

Based on recent interactions they don’t appear to care about the needs of local residents. Poor customer service. Not worth the council tax contribution. Staff are rude.

Gravesham needs to find pride in itself: Finding community pride, brings much much more to the town, a town that urgently needs this pride. And getting it right, this pride could encourage the town to tidy itself, at little or no cost. Building the pride, showing the initiative, could encourage investment.

This 5 stars for the best advisor I had today her name Lyn so helpful thanks so much 👍 …

Do a good job considering the number of feral families now in the town.
Dirty streets and vandalism is down to the residents and decent people have to live with this.

Woodville Halls vaccination centre- very friendly staff, well organised.

Went for a meeting very efficient in all areas I saw.

What a brilliant time, so enjoyed it, lovely to see so many happy faces!! Well done to everyone involved x

The council really should be given 5 stars for its prompt service despite they are so heavily burdened.I reported about a dog fouling yesterday outside my gate and today it was cleaned.Thanks very much.Really appreciate this.

The council building is guaranteed to have the cleanest surrounding streets in Gravesham . As for the hard working local tax payer streets, tough luck.

It was good. Friendly front desk receptionist very informative and helpful.

Recently visited the Woodville halls for Covid-19 vacation. Very efficient and friendly service.

The way one of their housing officers spoke to me was absolutely shocking it has left me feeling scared to approach the council in time of need.

Just had my Covid vaccine. Very efficient, well ✅

Covid 19 vaccination Centre. Very good operation in progress.

Went for covid 2nd vaccination, service was perfect

Horrible customer service as always

Easy access, friendly staff and onsite cafe.

Distinct lack of good clothing shops

Absolutely inadequate at just answering the phone – unbelievably inefficient !!!

planning dept not interested in the general public

Not helpfull

Covid vaccination fine

Bad attitude and staff with a superiority complex!

Quality customer service

Serene

Efficient

Dive …