Gravesham Borough Council average reviews all over the web

3.0
Total Reviews 57

Average reviews from all platforms

Average Rating 3.0

Average reviews from all platforms

  • 5.0
    23
  • 4.0
    4
  • 3.0
    3
  • 2.0
    2
  • 1.0
    25
Gravesham Borough Council reviews breakdown:
Google
3.0
57

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57 Gravesham Borough Council reviews on Google

AS
Anita Shilling 9 months ago on Google
( 5 out of 5 )

It was a pleasant visit, fairly quiet today. Waited about 25 minutes with a relative to be seen. Ticket system in operation. Used the time to look at leaflets available and information on posters. The area was clean and tidy with pot plants …

BT
Brad Taylor 9 months ago on Google
( 5 out of 5 )

I work for a Letting Agent and had an issue with an owner of the flat above the property we managed. The owner would not fix an urgent issue which was damaging our property. The last resort was contacting environmental health department. I …

ON
OldMan Nuggins 9 months ago on Google
( 1 out of 5 )

Absolute joke of a council. Will happily come knocking to receive there handout of council tax but if you actually need there help with housing and your disabled, they aren’t interested. Absolutely disgusting service, should be ashamed of themselves.

QR
QueenAnne’s Revenge 9 months ago on Google
( 1 out of 5 )

Once was a beautiful town that had a little pride in itself, now it looks like a wasteland from the Mad Max movie. Sick of the fly tipped rubbish everywhere, unfortunately we’ve allowed the wrong elements to move into the area and the …

DH
Deirdre Harris 9 months ago on Google
( 1 out of 5 )

BULKY WASTE RIP OFF…. Dartford collect 10 items inc electrical/fridges for £35. First collection available tomorrow. Gravesham 4 items for £28, first collection 2 weeks!! Apparently a bed is only the base, with mattress …

CS
Carol Smeed 9 months ago on Google
( 1 out of 5 )

On 26th May, I attempted to visit Gravesend, but had to turn back, on the account of a event, maybe the Jubilee celebration, of which I am not against. The sound was absolutely unbearable and caused pain in our ears. I phoned the …

JB
Jane Barnett 9 months ago on Google
( 5 out of 5 )

Rang today to change the date for my council tax payments. Spoke to a lovely lady called Lynn and have several times over the years ,
always very helpful n pleasant and nothing to much for her. She also gave me some advise on something I picked her brains about. Thank you Lynn always a pleasure.

RP
Rita Pilkington 9 months ago on Google
( 5 out of 5 )

Went to prom today & the public toilets were being cleaned by Bill & his lady colleague. Each time I’ve visited I must say these toilets have been extremely clean & well stocked.

SP
Simon Philpott 9 months ago on Google
( 3 out of 5 )

The people that work at the council have a tough job dealing with people in general, and a lot of the time they have to cut through a lot of red tape to do anything. That being said, they do go about things the wrong way sometimes and make things harder than they should be. Respect to the frontline staff.

JO
Janet obrien 9 months ago on Google
( 1 out of 5 )

Omg I don’t believe it I have asked for help with repairing my fence that has blown over due to the bad weather. Unhelpful, took ages to get through to over the phone and they won’t help because I’m not disabled and the fence is an …

C
Cris 9 months ago on Google
( 1 out of 5 )

doesn’t bother to answer till i send several emails, finally answers and tells me to go to Citizens Advice Consumer Service, in return, they send me back to FSA, seems like no one bothers to do their job these days, thanks for nothing Jeanette

CQ
Cynthia Qc 9 months ago on Google
( 2 out of 5 )

The cleaning of the streets are appalling if the road sweepers don’t like their job they shouldn’t apply. It’s meant to be cleaning not picking and for fly tipping that’s absolutely disgusting, the council has to charge a reasonable …

AJ
Adebisi Jegede 9 months ago on Google
( 5 out of 5 )

I had a wonderful experience there. The staff were amazing and warm. The Council is beautiful, clean and a very welcoming environment. Everyone I met were really warm and very helpful .

LS
Louise Sandford 9 months ago on Google
( 1 out of 5 )

Useless. No help to homeless family whatsoever.

RH
Richard Hatter 9 months ago on Google
( 1 out of 5 )

Shambles of a council. They are quick to demand money for rent and council tax but try and get out of repairs. They are willing to stop me leaving my property just to save themselves some money replacing a fence.

YT
Yvonne Townsend 9 months ago on Google
( 5 out of 5 )

Excellent service from Repairs department today.
Well done team!

HM
heike macphail 9 months ago on Google
( 5 out of 5 )

I have only ever received very friendly and helpful service at the desk at the reception.
Today, new years eve 2020, I have received excellent assistance via email, immediate correspondence and cooperation, very helpful. My problem solved ! Thank you.

GO
George O 9 months ago on Google
( 1 out of 5 )

Very poor customer service, lack of concentration and focus, came in to adjust my council tax bill and add my wife Name on the bill only to get back dated to when she was not even arrived to UK council tax put through the post box, again on …

MA
Mick Anderson 9 months ago on Google
( 1 out of 5 )

The housing department and its housing officers are a complete disgrace namely dawn walster (housing officer) and Paul Gilbert (senior housing officer) they allow their council tenants to abuse their neighbours, when confronting housing …

PD
Paul Day 9 months ago on Google
( 3 out of 5 )

Changed all your phone systems, I’ve been trying to pay my rent for over a week now, everytime I call it’s atleast half hour waiting times and when you get through you get cut off, happened many times now, stop wasting our time

VC
Viktoria Cerena 9 months ago on Google
( 1 out of 5 )

this council is very quick to send you payment letters, but doesn’t work the same way when something needs to be done – really dissapointing

PJ
Péter Joó 9 months ago on Google
( 4 out of 5 )

Friendly staff. Got the help I needed but not face to face, had to call. 4star because there’s no one that helps you on the spot but direct you to the telephone services

LT
Lulu Tay 9 months ago on Google
( 5 out of 5 )

Phoned today with an enquiry about housing and spoke to Mariam in housing allocations.
She was very helpful giving me more information than I had asked for and some …

DB
David Bailey 9 months ago on Google
( 1 out of 5 )

Ive lived in gravesham for 52 years and feel when i look around the borough how much we resemble a 3rd world nation. General waste collected once a fortnight, the main recycling facility closed for months increasing the likelihood of the …

SS
shirley Saunders 9 months ago on Google
( 5 out of 5 )

My food bin had not been collected on Monday, and I didn’t realise until Wednesday evening. I reported it Thursday, checked on Friday and it had been collected. Many thanks, great service.

DP
Diana Parahuleu 9 months ago on Google
( 1 out of 5 )

Extremely dirty streets, garden sacks left behind, unreasonable way to separate glass recycling because you cannot require everyone to drive to special glass recycle containers which are miles away, unregulated parking in the streets while people have spaces at the back of their properties

LL
Lai Lok 9 months ago on Google
( 1 out of 5 )

Despite being sent timetables, our bins are rarely ever collected on the right day, some months we have gone nearly 3 weeks before the rubbish is collected.
Also despite being forced to seperate normal and recycling rubbish, can the …

LH
Layla Halliday 9 months ago on Google
( 1 out of 5 )

Terrible. Spent ages applying for help with housing help and not only did they not band me they removed me off the register without saying a word or even an email. Awful way to treat people! USELESS

SH
Steve Hammond 9 months ago on Google
( 5 out of 5 )

Lovely staff welcoming friendly had my covid jab today, very organised, had a few nights out there as well, looking forward to the next one.

FR
Fred Revell 9 months ago on Google
( 5 out of 5 )

Very good for a coffee and light bite + good theatre. Very pleasant staff

RH
Richard Hall 9 months ago on Google
( 1 out of 5 )

Based on recent interactions they don’t appear to care about the needs of local residents. Poor customer service. Not worth the council tax contribution. Staff are rude.

AB
Andrew Barton 9 months ago on Google
( 2 out of 5 )

Gravesham needs to find pride in itself: Finding community pride, brings much much more to the town, a town that urgently needs this pride. And getting it right, this pride could encourage the town to tidy itself, at little or no cost. Building the pride, showing the initiative, could encourage investment.

MI
Mohamed Ibrahim 9 months ago on Google
( 5 out of 5 )

This 5 stars for the best advisor I had today her name Lyn so helpful thanks so much 👍 …

IR
Ian Robert 9 months ago on Google
( 5 out of 5 )

Do a good job considering the number of feral families now in the town.
Dirty streets and vandalism is down to the residents and decent people have to live with this.

LC
L C 9 months ago on Google
( 4 out of 5 )

Woodville Halls vaccination centre- very friendly staff, well organised.

CW
Clare Webb 9 months ago on Google
( 5 out of 5 )

Went for a meeting very efficient in all areas I saw.

PB
Pauline Boundy 9 months ago on Google
( 5 out of 5 )

What a brilliant time, so enjoyed it, lovely to see so many happy faces!! Well done to everyone involved x

SG
Sharmila Ghosh 9 months ago on Google
( 5 out of 5 )

The council really should be given 5 stars for its prompt service despite they are so heavily burdened.I reported about a dog fouling yesterday outside my gate and today it was cleaned.Thanks very much.Really appreciate this.

J
JSCW 9 months ago on Google
( 1 out of 5 )

The council building is guaranteed to have the cleanest surrounding streets in Gravesham . As for the hard working local tax payer streets, tough luck.

RM
Rasha Metawh 9 months ago on Google
( 5 out of 5 )

It was good. Friendly front desk receptionist very informative and helpful.

DW
D Walker 9 months ago on Google
( 5 out of 5 )

Recently visited the Woodville halls for Covid-19 vacation. Very efficient and friendly service.

LM
L M 9 months ago on Google
( 1 out of 5 )

The way one of their housing officers spoke to me was absolutely shocking it has left me feeling scared to approach the council in time of need.

SC
Simon Chaplin 9 months ago on Google
( 4 out of 5 )

Just had my Covid vaccine. Very efficient, well ✅

AD
ade darcy 9 months ago on Google
( 5 out of 5 )

Covid 19 vaccination Centre. Very good operation in progress.

MH
martin hartnup 9 months ago on Google
( 3 out of 5 )

Went for covid 2nd vaccination, service was perfect

HA
Halmat Abdullah 9 months ago on Google
( 1 out of 5 )

Horrible customer service as always

AG
Amy Griffin 9 months ago on Google
( 4 out of 5 )

Easy access, friendly staff and onsite cafe.

DI
Debbie Irwin 9 months ago on Google
( 1 out of 5 )

Distinct lack of good clothing shops

DH
Daniel Hughes 9 months ago on Google
( 1 out of 5 )

Absolutely inadequate at just answering the phone – unbelievably inefficient !!!

TS
Tony Searles 9 months ago on Google
( 1 out of 5 )

planning dept not interested in the general public

FT
Fatih Tamer 9 months ago on Google
( 1 out of 5 )

Not helpfull

JT
John Timms 9 months ago on Google
( 5 out of 5 )

Covid vaccination fine

EL
Emma l 9 months ago on Google
( 1 out of 5 )

Bad attitude and staff with a superiority complex!

AS
Amrik Singh Duhre 9 months ago on Google
( 5 out of 5 )

Quality customer service

IS
IMPACT SUNDAY 9 months ago on Google
( 5 out of 5 )

Serene

BM
Bahader More 9 months ago on Google
( 5 out of 5 )

Efficient

SY
so you say 9 months ago on Google
( 1 out of 5 )

Dive …

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