Harborough District Council reviews

Claimed the maximum council tax increase they could from the government to provide the poorest service. The environmental services in particular is not fit for purpose. They should get back to work like the rest of the country instead of ‘working from home’ and provide the services for which they are very well paid for

Tuesday, 4th April. Tried to contact the Council by telephone. Spent over 30 minutes on hold waiting to speak to an, ‘Advisor’ before giving up. Would give zero stars if possible. A total disgrace.

Absolutely incompetent! Moved into the area recently and tried to set up our council tax, only to receive a letter to ask us to set up an account on their useless website using an account reference number which they never sent us in the …

This council is past a joke, they don’t answer emails and god forbid you try to contact them on the phone.
If i could give a zero star I would.

Absolutely impossible to get through to them. Held on the phone for 32mins and gave up… Joke!!! Zero star

Almost impossible to contact this organisation by phone. Have tried for the last 3days, holding on for over 30minutes on two occasions and 50 minutes today, trying to find out why my bulky waste collection (booked and paid online) has not been picked up two weeks running. Very poor service all round. Get your act together HDC🤬 …

Can someone tell me how you get through to the council? Every option is impossible to get through to anybody

Would give this no stars if I could. Had an issue with waste management.. Spent an age on the phone trying to speak to someone – dont want to name names (but I have them). Managed to speak finally 3 times to be promised a call back – …

Absolutely hopeless – there’s more chance of getting The Queen on the telephone than someone from HDC Waste/General Enquiries Department. For years the automated message has been – ‘unfortunately we are experiencing a very high number of …

It is literally IMPOSSIBLE to get through to these guys on the phone. Just moved in to a new place and need to set up council tax….if I can’t get through, then I guess I won’t be paying any council tax??

Totally agree with other comments regarding trying to talk to someone on the phone. Emails take up to 10 days to be answered at least!!! Going to try to see someone in person, fingers crossed.

2 things

1) I had a missed bin collection I rang up 4 times never got collected …

I called did not see a selection that I needed was told all staff were busy with other calls and cut off. What a way to cut call numbers?

Over the past decade of living in the Harborough area I have dealt with the Council on many occasions. Always helpful and professional. …

I have had to call the council on two occasions regarding council tax, they are perhaps the rudest, most unhelpful and unsympathetic people I have ever dealt with. Phone up with a simple query and get threatened with court action. Utter waste of time contacting these people, they are no help.

Worse website i have ever tried to use . I registered online and received an acknowledgement, then when I try to either get intouch my email address is not recognised and you can’t get through on the phone.

They need a bigger switchboard! Only wanted to ask a very quick question,but gave up after waiting for 20 minutes on hold.Awfull

Thank you guys, done an amazing job to help my business in this troubling times, managed to find my business on the Facebook and them message me so I can get in touch with them about my 10k Grand. Send an email this morning and they already got back to me, super smooth and 5 starts guys.

I found this to be a good choice for a meeting venue, except for the poor signage which was a bit of a challenge particularly for a person living with dementia who was attending an event with me. Nice and bright and airy, comfortable room, …

They do take they time and realy hard to hold of sometimes but also they are open to new ideas and know how to develop they town. Keep up guys and this town will rock.

Called to report bin not emptied, their solution is to send another bin for us to fill . Mind numbing .

Missed the bin , didn’t return . Terrible service

These selfish people do not care about their citizens