Hart District Council reviews

Awful service…bullies…lack of the correct information when it comes to basic human rights. I only give it a one star as 0 stars isn’t an option apparently

I went to find and view a planning application but the council’s public online terminal was unoperational for IT maintenance reasons- for 4vdays over this weekend. NO access to any planning apicstion was possible online! …

As bad as it can get. They take 2 months to get back to your email. Very rude on the phone (if you are lucky to get through). They keep getting every detail wrong and more over have never heard of GDPR law! Complaint made to MP.

The people in the housing department are literally angels.
They looked after me so well and helped me so much.
However their revenue department is outsourced and based in Kent and the people …

This has to be one of the most corrupt local authorities in the country. Do you think its possible that the only way to get things done is through bribes? Do you think its strange that none of the usual safeguards for dealing with bribes …

It would appear that everyone at Hart district Council sit on their backsides and do very little, no one ever answers the phone and when they do they’re extremely rude, snotty and abrupt. Clearly in desperate need of more training…. or …

If I could give them no stars I would – recently moved out of the area and notified council, still took council tax via Direct Debit (even though this was cancelled at the bank) Upon ringing them to discuss organising a refund was told …

Garden waste bin ordered 6 weeks ago, supposed to be delivered within 20 days. Politely asked for an update by email, 3 attempts made no response. Money taken immediately for the subscription and bin, however I have nothing to show for it.

Friendly but over worked. Can promise things then not deliver.

These people do not care. Took a bed away for my OAP Parents and charged them for 2 items as their mattress could be unzipped and made easier for transportation. So Hart charged them for 2 items. They put plastic over them, the men turned …

Having just called Hart Council for planning advice I was put through to a lady who was amazingly rude. During a normal conversation where I was contributing and acknowledging what she was saying she stopped the conversation mid-flow and …

Laura Ferguson no medical qualifications whatsoever just made a decision to ignore all the evidence of qualified medical professionals for over 3 years making sure I get no supported living or support workers. Even though I could be found …

Waited 10 minutes on hold to get through to the Council Tax Dept. When they actually answered they just said ‘Can I help’…no good morning or sorry for the delay. Very dry customer services with zero soft skills. I guess it is just the age we live in today.

A simple problem which preceeds CV19, the fix is simple – just a little more care by refuse contractors…I guess if it was a councillors neighbourhood it would actually be sorted out. These are small green areas which residents have made …

After leaving the RAF after 20 years on medical discharge and being evicted from my current house as it comes with the job. The housing allocations team can only offer to put myself and my partner on a waiting list for a 1 Bed even though …

Rang environmental health pest control this morning to get advice about ticks in my garden. Had tried looking for advice on the Hart website but found nothing! Woman in environmental health wasn’t any help either, barely knew what a tick …

I have just returned with my puppy, from meeting the Dog Wardens, Lynn and Jazz. …

Medical examination they did is completely untrue and I could die as a result of not being given supported living which they refuse to do. This is exactly the same as gosport hospital you only get a proper inquiry after So many deaths. So if this lot kill me this is my last will and testament.

Recently moved to the area and have spoken to the council a few times since – have to say they’ve really surprised and impressed me with their attitude and the ease with which I’ve been able to speak to someone about a variety of issues. …

Have been waiting for a replacement blue bin for 30 days!!! My daughter ordered one from Rushmoor council it came 3 days later ……

My experience of staff in both Council Tax and Planning has been extremely positive. Helpful people who want to make things work!

I found a piece of asbestos on the green adjecent Hartley Close and this council haven’t got anywhere to report it

Google says the Council Offices are open, but I have just popped down and its all locked up at 11am. I went there to find out why nobody is answering e-mails !

Had a good experience with Molly and John on the phone today 😊 thanks …

Absolutely awful. A law unto themselves. No one to answer to. Truly truly terrible.

Appalling service, all requests are now by e-mail which I understand due to COVID-19 however there has not been any response at all to any e-mail sent.

Always a pleasure to work with Hart Planning Department.
A proactive professional approach to every application.

Expensive council tax and all you get is letters asking you to do this or that or you will pay a fine. Way to be engaging…

Absolutely unhelpful place ever I seen , unfortunately for for some people they need them take a years to respond your inquiry

The Parking Services department is totally anti- resident, unresponsive to complaints and generally out of control.

Incompetent communication, terrible telephone system and total lack of accountability for errors made by them.

Awful people. They don’t care. It’s all about money.

Never able to talk to anyone on the phone, always on hold

Unhelpful and rude
Never return calls or emails

Staff are alway willing to help.