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Write a ReviewThis is a wonderful building and an amazing array of staff. I was here for an event and it was perfect with separate gorgeous bat, as I’m sure you’ll agree. And a large room space. Very close to Knightsbridge Station so in a wonderful …
Lovely place to visit. Very clean and tidy and very well stocked. Great service and the cafe has lovely food and again excellent service. 100% will go back and visit again. Afternoon was well worth the money and the scones were home made or made in house and were so fresh. Great.
We were on our way to a restaurant and we arrived earlier. I decided to have drink on Harvey Nichols 5th floor Bar just for a drink and bites . It was a very pleasant ambiance with well trained staff . We’ve been served by Mario, an …
Have not been here for many years but still one of the premier stores in London along with Harrods and Selfridge’s. Has 5 floors plus a lower ground. The 5th floor is home to food and drink, selling a wide range of wines and spirits. It …
We had a pause time in the -1 floor cafeteria to see the world cup game. We didn’t liked the sitting area, nor the flat white coffee which was tasteless and cold. we had a reservation at the terrasse in the 5th floor but they don’t stream …
I went there for dinner with my girls and a client took us. It’s a great experience, we loved dining there. The service was really great. I will definitely go back.
A huge designer emporium popular with fashionistas, also strong on beauty products and gourmet food inside here, usually open until 10pm. As expected, it’s really clean inside and well maintained. The staff all around the place are great …
Great place to stop by for quick coffee, lunch, dinner or cocktails.
Food is very tasty and desserts are like little work of art on the plate. Very friendly staff who takes good care for their guests. Highly recommend rooftop terrace during summer.
Great store, staff are very friendly and willing to help out. My wife was searching for a new wool winter top coat. Three staff members took their time to bring multiple options, seeing which ones fit, telling her what she could wear with …
Harvey Nichols is a world-renowned luxury department store located in the heart of London. With its stylish and modern design, extensive selection of high-end fashion and beauty products, and excellent customer service, it’s no surprise …
Food is below mediocre. £35 for a tea set is cheap. Photogenic and good enough for IG post. The services are just so poor and sad. I will never ever go back even if it’s free.
Delicious afternoon tea! The staff were lovely and we felt very relaxed!
Ate in the Italian restaurant. Oh my goodness it was the best experience. The food and wine superb, bowl of chips as big as anyone could eat. The staff very attentive and great hospitality given. Well done. Great standards.
Had such a great experience today (17/04/23) at Fenty ! Was served by the lovely Janina and she helped me find my foundation shade – so nice and so helpful 🙂
I enjoy shopping at Harvey Nichols as I can avoid the tourists further down on Brompton road. It’s got a cozy feeling and has a great selection of beauty services available. I always get great service in here, the staff are polite, respectful, friendly and personable.
Has always provided a more relaxed, gentle and exclusive shopping experience than its more famous neighbour down the road. Shopping here has always felt a pleasure, rather than a visit to the supermarket. My only critique would be the foodmarket, which seems to have lost much of its charm and identity.
There’s a gentleman in the wine store on the top floor who is a real character. Probably one of the nicest people / best salesmen I’ve come across in London. And what he doesn’t know about French red you could write on the back of a stamp!
Just popped in for a pot of tea in the cafeteria on the top floor, before going to a meeting. Expensive (as you’d expect) but very nice, and the staff are courteous and helpful. Great ‘facilities’ too. Totally recommended.
Amazing! Third year in a row we have attented on mothers day and another outstanding meal. Service impeccable and we had a lovely time. Kids meals are very good. Food is fresh and of good quality and the service is so attentive. Only thing …
Amazing service from your ground floor Beauty professionals. Janina on the Fenty Beauty counter was particularly outstanding and helped my friend and I so much with [plenty of great advice! Thank you! I will definitely be returning soon.
A fantastic department store that is beautiful inside by design as well as my the items they sell. …
Amazing customer service from dior make up side worker!!! Really lovely and welcoming attitude. Nice explanation about the products and gave good recommendations. After having bad experience with other dior stores, I will only be coming back to this one!
Super annoying when you spend an hour picking out stuff and then are told that they don’t accept credit cards, only cash or debit cards (in the entire store!). How is that acceptable in 2023? Never stepping foot into this store again.
Peggy and Morag in Customer Services very kindly provided complimentary delivery for my recent order (which was originally supposed to be for collection), as I could no longer come in-store due to a medical issue. Excellent customer service!
Went to Nars today at Harvey Nichols and was helped by Alexandra. She was so lovely, very professional and knew he knowledge about the products. She took her time assisting me and made sure we got the perfect colour match for my new foundation. Her customer service was 5*.
Just wanted to leave a note for Bianca at the Fenty beuty store. She was amazing, extremely helpful and taking care of every customer at the same time.
She also introduced me to 2 news products that I would never try on my own but …
First of all the area where you eat is extremely packed, to the point where you have to move in and out for servers, and the plates of food and drink have to regularly pass over your heads as you eat. …
The pride of England.
So happy to have places of such quality staff and stock.
In general, this is something beautiful to visit. …
I must admit that the purpose of our visit in this department store was to find toilets. Even though you need to pass five floors by escalator, you finally locate the toilets on the top floor and they are not bad and moderately clean. …
5th floor has very good restaurants, bakery and shops
Worst online shopping experience ever. The item was out of stock and they charged it anyway! It took them almost a month to refund me! They offered a £5 delivery free voucher which didn’t even work. I am still in the process getting my money back which is more than £2000. Is it about to go bankrupt?! Go to Selfridge or Harrods.
We have been there few times for breakfast and it was marvelous. Service, decoration and of course food. Each of every item of the breakfast was so delicious..
I went there for an afternoon tea with a friend and choose a small option with tea and three scones. The food was nice and the service good. Surprisingly wasn’t expensive either. The top floor is splendid and there is quite a lot of space …
Expensive but luxury place. Here you can find the big brands garments, shoes, perfumery, wines and spirits. Really good quality restaurants at fifth floor, along with food market. The stuff is always very helpful and friendly.
Can be a bit tricky to find your way around and way way too many people in, not like Selfridges where you can actually see where you’re going, take your time and enjoy your experience and look products. …
It’s amazing the people the star of everybody you’re amazing. If you leave anything you just ask anyone and they will help you out so so far it’s a very very play good place to you know to spend time with it and whenever I go to there I …
Great little bar downstairs. Very attentive staff. Quality I’d expect from this prestigious department store
Attended with a friend as part of beauty treatments provided in the HN Beauty Advent Calendar that we purchased Christmas 2022: …
Had dinner with the family here
Make sure to call and book ahead of time as its very busy on the weekends
Halal meat at Zelman – fantastic food but service is a bit slow
Am not sure what is it but this place is starting to lose is sparkle. However it still offers a lovely cafe and terrace. In addition, to an interesting little food market offering nice and delicacies.
I’ve been visiting this amazing top floor for year’s. Had a very romantic date here at the roof terrace bar. Beautiful and stylish
Absolute disgrace. An online order was meant to be fulfilled from this store and the delays were ridiculous. Terrible service from HN. I would hope in store service is better.
Had the most terrible experience, I purchased a item here at one of their brands called ‘Emily London’ it was a hair accessory I realised the item was faulty took it back to the store within 14 days period and they were very rude the …
First time in the cafe on the 5th floor. Beautiful ambience at Harvey Nichols’s food market. Had brunch there. We had literally arrived at 11.30 on the clock but the staff were willing to serve us breakfast which was nice. Coffees and food …
It’s great food and drink. Good service and nice place
Great spot, nice terrace. The drinks and food had poor presentation , but very high price. Service was great. A lot of potential.
Visited the fifth floor bar. Was warmly welcomed and served a great club sandwich. Bar itself is a bit tired.
*** Zelman Meats restaurant review 🍖 ***
Atmosphere was okay, we ordered the meat platter which includes various Meats. …
Food hall is great, and you can find quite a lot of exclusive food anywhere from the country.
After many years, I stopped back at Harvey Nick’s to look around. First, I went up to the Food market where one of the staff got very nasty when I said that I had food items shipped to me in the US. “No way! Impossible!” He shouted at me. I …
Visited Zelman Meats on the top floor. It’s a great place with top quality customer service and friendly staff. The food was brilliant as well, I’d highly recommend the “dirty steak’ cooked at medium rare. …
The hot chocolate and coffee was ok but not big enough for the charge. The Danish pastry seemed to be at least 2 days old and the carrot cake too tiny a slice. Very disappointed. …
Perfume floor
The ladies on the perfume floor are so welcoming and also knowledgeable on …
They have plenty of services and the place looks nice. Staff was so much nicer than at Harrods or Selfridges. Doorman was so courteous.
Really enjoyed my time here. The fifth floor has a very nice atmosphere and is a great meeting point for groups. Food market is pleasant for getting bits and bobs. If you are overwhelmed by Harrods this is a nice alternative to navigate a little easier.
Fabulous service.
The team couldn’t help us enough.
Will definitely return and let my daughter continue shopping / damaging my …
This review is for the cafe and terrace. I had a wonderful experience there yesterday. Quick, friendly service. Great environment. And absolutely delicious desserts. Can easily recommend.
They have the most beautiful windows at Christmas, well, the windows are always beautiful. Just this shop is on the pricy site, but a nice occasion to have a look at designer clothing.
Its my favorite spot to have High Tea in the 5th floor, they have gluten free scones and sandwiches, lovely gateway.
My most favourite shop. The staff are extremely friendly, helpful and personable. It is an absolute pleasure to shop there
Good place to stop and recharge after shopping. The staff was attentive and the menu was delicious and excellent value. Vegan option available for my mate who loved it
How beautiful is that place. It’s id say more modern than the rest of the department store like Harrods, or Liberty. But less crowdy than Selfridges which is lovely. The bar on the fifth floor is stunning.
View from the store. Everything is around here. Great location. Wonderful restaurants on the top floor
Had visited for a cryotherapy at 4th floor and was happy with the service. Already booked my next visits.
Very cosy spot and excellent service. The sandwiches were a little but dry unfortunately.
Had a wonderful dry aged steak in Zelmans recommended by Mete – just fab.
He also made on of the nicest Margaritas I’ve had and my husband had the recommended smokey one and it was awesome. The impeccable service continued with Leona. Great food matched by two exceptional team members. HN you are lucky to have them.
Christmas Eve morning, you expect a nice experience but the breakfast was bad, bacon all fat and no meat and the food was cold. The coffee was cold and the room was cold. Because it was awful, we had to just leave the coffees to get a seat …
Were lucky to get a table up the gin terrace on floor 5 Saturday . Few beers and gins. Excellent choice and service.
Alexander on menswear was exceptional, very very good at his job. Unbelievably friendly and helpful. Would definitely recommend to anyone
Good range of items across the spectrum, did our pre Christmas recce of the store. Excellent dining options on the 5th floor which won’t break the Bank. Ideal resting place while shopping.
My wife and I had dinner tonight on L5. Padam made the experience memorable with his excellent service and personal touch. I’m sure we will be back. Thank you for making the evening so enjoyable Padam.
Great food and drinks, food is a good size and filling. Customer service is beyond 5*
Fabulous store, great restaurant on the top floor.
Always a pleasure to have lunch here when in Town. Staff always very friendly, great selection of meat, fish, light snacks and lovely healthy drinks too. Flower arrangements are always a real treat as well, really lifts the mood especially when the sun shines. Highly recommended.
I absolutely love the fish and chips here! Would definitely recommend it!
Had most awful experience at Beauty department of the London store, where department manager was unpleasant, unreasonable and excessively argumentative. She appeared unable to rectify problems created by her staff, instead blaming it on the …
Nice place, very kind services, price is reasonable
First time I’ve been to Harvey Nicks in about 20 years. Not so many shoppers as back then. The cafe is very expensive, for example a club sandwich costs £22.00!! Needless to say we didn’t eat there!
WHAT HAVE HARVEY NICHOLS DONE TO THEIR FOOD HALL – THE HORROR…
I fell in love with Harvey Nichols Food Hall well when I moved into Central …
The customer experience was so bad, looked for 1 thing on 4 floors as nobody knew where it was… They were either saying that don’t know where it is, or that they were new and I should ask someone else. Although I appreciate that they have new members of staff, they should at least know what every floor has (inventory speaking).