Hastings Direct average reviews all over the web

3.0
Total Reviews 80

Average reviews from all platforms

Average Rating 3.0

Average reviews from all platforms

  • 5.0
    24
  • 4.0
    11
  • 3.0
    14
  • 2.0
    4
  • 1.0
    27
Hastings Direct reviews breakdown:
Google
3.0
80

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80 Hastings Direct reviews on Google

BD
Barry Davy 9 months ago on Google
( 4 out of 5 )

Happy with the service and on-line quote (via Go-Compare). However I’m yet again surprised that the renewal quote from Hastings is more than their on-line quote. Third consecutive year this has happened. It means I have to go through the …

PH
PhinaMae Hurford 9 months ago on Google
( 4 out of 5 )

So far my learners insurance with yourselves has been great. Very straightforward and I enjoy the app itself also. One thing I would say it didn’t make it very clear when I was signing up for the insurance that I would be having a black box. Other than that all had been smooth and perfect.

MM
Mo Mehmet 9 months ago on Google
( 1 out of 5 )

Took a policy out on 05/01/23 was due to start on 30/01/23. Couple of hours later a policy was available by Hastings which provided me better level of cover and was cheaper. I took the better cover and cheaper policy out. Called in 06/01/23 …

P
Plug 9 months ago on Google
( 1 out of 5 )

Be Aware! Tried to cancel my renewal today. Had trouble logging in to my account so decided to cancel by phone to avoid automatic renewal. Took ages to track down the customer services number. When I eventually got through I got the usual …

AM
andrew mills 9 months ago on Google
( 1 out of 5 )

Make sure auto renewal is turned off …. my new quote came through 1 month before old policy expired with a increase of nearly 40% . gives the impression from the email that if you want to accept the policy to click on the link within the …

KM
Karen McInally 9 months ago on Google
( 5 out of 5 )

Hasting provided the cheapest quote for my car insurance, and the process of purchasing my car insurance was very easy. I also have the app to manage my car insurance already, as I have my motorbike insurance with Hastings too. My renewal …

SM
Susan Mason 9 months ago on Google
( 1 out of 5 )

We moved abroad so I tried to cancel car insurance online only to find that this was not an option so tried to phone them. Nobody works at the weekend even though on the blurb they say they’re open. Finally managed to get someone the next …

RW
Raymond Walker 9 months ago on Google
( 4 out of 5 )

I signed up with Hastings Direct for Car Insurance. It was easy and they gave me a great quote which I accepted. I added breakdown recovery and a few other things to my policy. Very easy to do. Thier prices are great, the quick response was …

MF
M Ferns 9 months ago on Google
( 1 out of 5 )

I took a policy out with Hastings direct and had to cancel the policy because they were demanding NCB proof even before my current policy finished. So I cancelled the policy and the customer service advisor told me I would receive my money …

RJ
Rob James 9 months ago on Google
( 4 out of 5 )

Always a good experience and over the years I have found the policy’s to be good value. Always worth checking renewal price against their own different offering though. Sometimes very difficult to get to speak to a real person but that seems to be the insurance industry in general.

VM
Victoria Moss 9 months ago on Google
( 5 out of 5 )

I accidentally bought a new policy with Hastings Direct before checking my renewal cost which turned out to be cheaper. I rang them up it was sorted within a few minutes. Really impressed and was surprised to see a renewal quote actually …

NR
Natalie Richings 9 months ago on Google
( 2 out of 5 )

2 stars for Good cover and a great app. However loss of stars for awful customer service. …

TD
Tomasz Dopierala 9 months ago on Google
( 5 out of 5 )

Hi. I was looking for affordable car insurance and Hastings comes up as the first one. Very easy to apply online. Good app to download, you got everything you need in there. All quick and easy. Thank you.

GH
Garry Hooper 9 months ago on Google
( 3 out of 5 )

Hastings have great prices for Insurance unfortunately not for their existing customer. I had a renewal quote which was £43 more than last year, I used one of the comparison sites and got the same policy for £2 less than last years. Where is the sense in that ??

JS
Joshua Skuse 9 months ago on Google
( 1 out of 5 )

Got a new car – Spoke to someone on the phone, was informed Hastings couldn’t put insurance on it. Due to this car being electric. …

LM
Lukasz Makowski 9 months ago on Google
( 5 out of 5 )

Great customer service willing to help get my multi car policy on good price compared with the other. Easy to use app to get through documents. So far can’t complain.

JB
Jonathan Breeds 9 months ago on Google
( 1 out of 5 )

I would leave no stars if I could. Cancelled my insurance after I had been with them 7 years . No reason given. Tried to find out why and fobbed off everytime. Am now with Aegis so much better. Do not touch with a barge pole. Awful. Awful. Awful

AS
Alastair Sadler 9 months ago on Google
( 3 out of 5 )

Cheap car insurance but…
There is too strong a push towards using the app. For a single annual transaction this is inappropriate. There is also no print option from the app making it difficult to get hard copies of the docs without requesting them to be posted.

EH
Emily Handstock 9 months ago on Google
( 1 out of 5 )

I would not recommend this insurer to your worst enemy! I have never experienced such awful customer service. my partner had a non fault accident and we may as well have taken on a part time second job the amount of time we spent calling …

MB
Miriam Barzegar 9 months ago on Google
( 1 out of 5 )

I received an unexpected text from this car insurance company, claiming that I owed them around £800. Disturbed by this, I immediately contacted their customer service to cancel my policy. However, it was quite a frustrating experience. It …

FH
Fraser Hall 9 months ago on Google
( 1 out of 5 )

As with other customers I have to say that my experience with Hastings Car insurance has been surprisingly poor on 2 occasions. Perhaps I should have learned from the first time and I certainly won’t be using them again. …

SD
Sharon D Hall 9 months ago on Google
( 4 out of 5 )

Setting up the policy was easy, however i did take up a cheaper option than the renewal of my previous policy, only to then receive an email saying I had a balance outstanding to renew my previous policy and there being nowhere on the app or via email to be able to cancel it. Instead I’ve opted to just let it expire without payment.

LA
Lucas Adams 9 months ago on Google
( 3 out of 5 )

Overall the setup of the app is easy! However when I set up my black box after 2 drives it unlinked itself and if I hadn’t noticed this I could have gotten my insurance cancelled for sharing no data!

VR
V R 9 months ago on Google
( 5 out of 5 )

I have been with Hastings Direct for about 10 years now.
I am having with them car and home insurances.
When I had a car crash (not at fault) they handled my claim brilliantly. I had …

JW
Jonathan Wood 9 months ago on Google
( 5 out of 5 )

Have used hastings a lot over the years and have always found everything straight forward. They offer some of the best cover around for a great price. The cheapest is never the best. The additional cover add ons are great too for complete peace of mind.

SD
Susan Dalling 9 months ago on Google
( 3 out of 5 )

Would of been helpful if when I phoned to tell you that I was changing my car and need to cancel the policy you would of helped me to renew a policy with my new car. Instead I’ve had to pay £70 including a £45 cancellation fee only to find that I could take out a NEW policy with you cheaper than my last policy😡 …

AB
A BC 9 months ago on Google
( 5 out of 5 )

After a web search for new car insurance I came across a quote from Hastings Direct. It was about £10 more expensive than the chespest but it had items included that were extras elsewhere. Web site was straight forward and forms were pretty easy to complete. All communications were prompt.

DS
Denise Selvey 9 months ago on Google
( 5 out of 5 )

I have been with Hastings for many years, I always get a great deal on my insurance, therefore I stay with them. I have recently made a big savings by taking out a multi car policy with my husband.

JL
jonathan langtry-langton 9 months ago on Google
( 5 out of 5 )

I was very happy with the premium charged by Hastings Direct – it was £230 cheaper than the renewal quote given by my previous insurer. And setting up the insurance was very straightforward.

D
Dan 9 months ago on Google
( 5 out of 5 )

Client of theirs crashed into my vehicle, Hastings actually sorted it surprisingly quickly. Im impressed. Rosie Williams was my claims handler (also a few more people who i spoke to on the pone) they all were professional and sorted what i needed. Can’t complain to be honest….

WR
Wayne Rudd 9 months ago on Google
( 1 out of 5 )

Ridiculous company I had an insurance policy with a driving app I downloaded I completed all I was asked to do and installed the tab in my car drove around for 2 weeks to which my app failed to send information I was then informed …

CF
carol frost 9 months ago on Google
( 5 out of 5 )

Beautiful fully equipped clean lodge, stunning views of surrounding lake, so much to do for the kids if all entertainment was open, very friendly staff. Will definitely book to go back late August

UB
Ursula Boughton 9 months ago on Google
( 5 out of 5 )

The application process was easy and efficient.
The price was very competitive and the add ons were cost effective and useful.
It was an easy process and all paperwork arrived as promised.
I would recommend them.

HH
Harry Hemming 9 months ago on Google
( 3 out of 5 )

Nice easy to use black box always gives advise if your doing something too riskily, but it can be very sensitive I’ve had the black box for a couple days now and even thought I’m going 15-20 round a round about which is already slow for other traffic it still counts as sensitive. Marking me down..

AE
Ahmed El filali 9 months ago on Google
( 5 out of 5 )

First time I have dealt with Hastings direct insurance company, I highly recommend them, very easy to deal with, calls answered in few minutes (less than 2 minutes waiting wow.. I used to stay waiting more than 40min with other insurance …

AB
Allan B 9 months ago on Google
( 1 out of 5 )

Don’t tell you relevant information over the phone. When you complain they say the info is in their website even though it’s not on their app. Then, their staff recorded my sort code incorrectly and then sent me a notice of intended default …

AD
Allan Dembry 9 months ago on Google
( 5 out of 5 )

Very pleased with the sign up process and service. This is the second policy I’ve purchased from them and it’s been very easy to set up and manage it within their app (my new policy appeared automatically, which is great)

JD
Josephine Devlin 9 months ago on Google
( 1 out of 5 )

Very bad customer service. My car has been away for 10 days. No word from hastings direct. No courtesy car after 10 days. I asked about the terms and conditions to see how long this could happen. They were not aware. I asked for a copy and …

KB
Keith Broadley 9 months ago on Google
( 3 out of 5 )

I took out and paid for car insurance on the 5th May to run from 25th May but 2 weeks on I have not received confirmation or paperwork for the policy. I found the application form very easy to deal with and I appreciate that my policy will …

AO
Anthony O’Connor 9 months ago on Google
( 5 out of 5 )

Updated my policy and received excellent “no-fuss” service. Quick, easy and at a fair price. Would highly recommend.

PT
Pauline Trimmer 9 months ago on Google
( 4 out of 5 )

Purchased 2 insurance policies one with a black box one without, the app is brillant helps keep track of score for daughter. Only given 4 stars as I’ve only just purchased the policies. Good on price so overall good. No discount given …

MF
Mrs F 9 months ago on Google
( 5 out of 5 )

Don’t think I would get insurance any where else. Now 4 years approaching and never had a single problem. I was involved in an accident (not my fault) and Hastings direct didn’t make me loose my no claims and my excess was paid through the …

AA
Amir Aziz 9 months ago on Google
( 3 out of 5 )

I have just started with Hastings Direct by taking out a policy, now with the passage of time I will know how I am treated and how valuable as customer I am. Shall be able to say more in approx. 4 months time after having some real experiance.

CO
Chris O’Brien 9 months ago on Google
( 3 out of 5 )

Not a bad app, but the tracker not that great. Car pulled out on me and braked appropriately but got marked down for this. No collision, stopped in plenty of time. Not good.

CE
Carrie Elliott 9 months ago on Google
( 1 out of 5 )

I was promised things on the phone when I took out the dual motorbike policy and when I then went to make that change I was stung. Told I’m not able to make the amendments I had been promised would be possible before I took out the …

LT
Lee Taylor 9 months ago on Google
( 1 out of 5 )

I am being penalised for my son using my phone whilst I drive which is driving my overall score down meaning I have been warned my policy could be cancelled. My driving standard overall is good but due to this flaw I risk having no insurance.

JR
Jason Rawsthorne 9 months ago on Google
( 1 out of 5 )

Made payments over the phone on multiple occasions, all were refunded by hastings with the reason they did not process them correctly. Also refunded me an additional payment that they ask for me to send back. In this time i said ok i just …

JR
Jordan Rees 9 months ago on Google
( 1 out of 5 )

If only I could rate this 0 stars, absolutely terrible business with no respect for their customers. They do not give adequate advice on how to set up their tablet for your car and end up cancelling your policy with no communication on the …

MR
Marion Rose 9 months ago on Google
( 3 out of 5 )

I have insured with Hastings before and received a favourable service. I was happy when they came up in the top 3 on a comparison website. I was not happy when I called a day later to advise I had left off a non fault accident in which a …

GB
Gary Burton 9 months ago on Google
( 5 out of 5 )

Very helpful with my wife’s car insurance. Both of our policies now end at the same time as I wanted. The price for my wife’s insurance was very competitive.

BH
Brian Hopper 9 months ago on Google
( 5 out of 5 )

Found the website easy to get around and the price was cheaper than my previous provider having increased my policy by 40%,having no accidents this was totally out of order, keep up the good work.

NB
Nick Bradshaw (Trains with Nick) 9 months ago on Google
( 2 out of 5 )

Despite being with this company for years, they attempted to increase my premium considerably, so I went to a price comparison site who quoted a difference of almost £100. Hastings then contacted me and although they lowered their offer, …

RE
Rudolf Ecker 9 months ago on Google
( 2 out of 5 )

Hasting’s fully comp policies are lower in price because ‘in the small print’ they deliberately and dramatically undervalue the total loss replacement cost of your vehicle: my Honda HR-v EX auto petrol was valued at £4000 under the cheapest …

EM
E M 9 months ago on Google
( 1 out of 5 )

Received an email that my car policy automatically renewed. I didn’t know it auto-renewed and I had already gotten another policy with a different provider. Upon calling their customer service representative, Trevor, to cancel the policy …

B
Beeanka 9 months ago on Google
( 1 out of 5 )

Paid outright car insurance for the year. Everything was fine and accepted. Then after cooling off period they wanted claims history, never been asked for this before. Cancelled the insurance and took £45 for the pleasure!! Scammer. Would not recommend

GB
Glenn Bland (Granda glenn) 9 months ago on Google
( 4 out of 5 )

Firstly, it was easy enough to buy my motor insurance policy
But what really enoyed me was the fact my renewal policy had increased by forty pounds from last year …

CM
Claire Mendonca-Yeboah 9 months ago on Google
( 4 out of 5 )

Got a quote online and completed it over the telephone. Easy enough. The black tab is super easy to stick inside the car, no black box to fit. Will wait to see how the app performs.

SF
Sue Fuentes 9 months ago on Google
( 4 out of 5 )

Overall very good. I would have given 5 stars but….I rang a couple of weeks later to make a slight change to my policy. I wanted to change from commuting to work to using it for work and you wanted to charge me over £200 to do this. The …

CU
Cristian Usurelu 9 months ago on Google
( 5 out of 5 )

Only been insured once in the past with them.
Came back now and I forgotten how simple and straightforward things are with them. …

AR
Adam Rance 9 months ago on Google
( 3 out of 5 )

Agreed and paid for a years insurance, sent all request docs several times! Cancelled my insurance and charged me £135 for one month cover. …

DF
Derek Fallows 9 months ago on Google
( 4 out of 5 )

Used Hastings Direct before for my car insurance. Could have obtained a slightly cheaper premium elsewhere but recalled how easy it was to set up, communications, good website etc. I can’t comment on claim handling and hope I never have the experience where I can!

JW
James Wooster 9 months ago on Google
( 1 out of 5 )

Terrible customer service – in fact the worst I’ve received from any company for any product! They decided to cancel my car insurance on the basis that I wasn’t driving the car enough. They warned us that this was going to happen (via …

VS
Vince Stafford 9 months ago on Google
( 2 out of 5 )

When phoning to discuss a cheaper quote (renewal had gone up 60% for no reason)
The staff member continually spoke over me, also would not accept that I had found a like for like policy that was 55% cheaper.
Pretty poor and unprofessional.

MK
mervyn kinney 9 months ago on Google
( 5 out of 5 )

Best price for adequate cover. Easily purchased online. Of course the proof is in the pudding in the event of a claim but hopefully I won’t have to use that element of their service.

KL
kieron land 9 months ago on Google
( 4 out of 5 )

I didn’t relly like the fact that my policy details are all online,I have always had paper documents and I keep them in my car’s glovebox where I can get to it quick and easily,however I have them on the app and just hope that if I need them will have my phone with me which I do sometimes forget to bring with me.

AG
Anthony Green 9 months ago on Google
( 3 out of 5 )

Relatively easy to organise and set up.
That’s as complimentary as I can be so far, as I haven’t had to use any other function. Hopefully I won’t have to.

MJ
Missy J 9 months ago on Google
( 5 out of 5 )

The app has been very easy to use with all the important info right there on the dash. I recently needed a chip in my windscreen fixed and Hastings made booking an appointment extremely easy to do so, with no fuss.

PL
Philippa Lynch 9 months ago on Google
( 3 out of 5 )

Very disappointed. I had been with them for a year but then changed my car and asked for policy to be changed over. Seemed a smooth process but then they “lost” a direct debit payment i had made and after endless emails, sending them …

MF
Matt Ferris 9 months ago on Google
( 1 out of 5 )

WARNING – DO NOT USE THIS COMPANY. i don’t ever leave reviews however I feel I need to warn others about using this insurance company. They auto-renewed my policy without my permission, after multiple attempts to contact them, waiting …

ET
Emily Townley 9 months ago on Google
( 1 out of 5 )

Absolutely awful customer service! Been trying to get hold of someone for two weeks and no reply! Anyone I have managed to speak to has told me completely different information each time, clearly no one knows what they’re doing. They are …

HS
howerd shepherd 9 months ago on Google
( 3 out of 5 )

On the day my policy began I had a change of circumstances and unfortunately Hastings couldn’t accommodate my needs. However, they did reimburse my payment within 48 hours so fair play for a quick response.

VH
Vernon Holbrook 9 months ago on Google
( 5 out of 5 )

I think it’s one of the best and hassle free Insurance companies I’ve used up to date ( Quick and Easy and above all very good.) I would recommend getting Insurance from them.

EN
Elaine Nugent 9 months ago on Google
( 5 out of 5 )

I did my car insurance with Hastings Direct for the 2nd year, really happy 😃 with the quote I was given.Really easy no hassle.Thank You Hastings Direct. …

HS
Harry Sainsbury 9 months ago on Google
( 1 out of 5 )

Worst company I have been insured with so far
I got the youdrive policy with the black box and they didn’t send me one so they decided to cancel my insurance and blamed me when they didn’t say anything …

3E
3rd eYe 9 months ago on Google
( 1 out of 5 )

my experience is based on the last time I was with Hastings D just over a year ago when the renewal was due. I had cancelled my renewal..then to my surprise the policy was renewed..so I had to phone again to cancel. Not just that when I …

JT
Jim Todd 9 months ago on Google
( 1 out of 5 )

The telephone operator I spoke to was appalling. Said I wouldn’t be charged for things and then I was. That was the only reason i renewed with you. Did not understand basic things i.e. the factory fitted car alarms and immobilisers. Could …

DM
Deborah Mortimore 9 months ago on Google
( 3 out of 5 )

A bit out in the cold. I have put up app and strugged to find my way round it. I requested courtesy car but it is not showing it is showing as excluded.

D7
Diz 777 9 months ago on Google
( 1 out of 5 )

DISGRACEFUL!!!!!
Changed my vehicle at half way of the policy
Paid 800 for rest 7 month’s …

CH
Calaum Hughes 9 months ago on Google
( 1 out of 5 )

Worst insurance company I’ve had the displeasure of working with.
Took them 4 months to eventually write off my vehicle, when they finally managed to find my car, which got lost in the garage. …

QB
qusai baqaeen 9 months ago on Google
( 5 out of 5 )

Hastings Direct is an inclusive and fun work environment. Managers and team members are really friendly and supportive, also there is always chance to grow and learn more at HD!

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