Hastings Direct reviews

Happy with the service and on-line quote (via Go-Compare). However I’m yet again surprised that the renewal quote from Hastings is more than their on-line quote. Third consecutive year this has happened. It means I have to go through the …

So far my learners insurance with yourselves has been great. Very straightforward and I enjoy the app itself also. One thing I would say it didn’t make it very clear when I was signing up for the insurance that I would be having a black box. Other than that all had been smooth and perfect.

Took a policy out on 05/01/23 was due to start on 30/01/23. Couple of hours later a policy was available by Hastings which provided me better level of cover and was cheaper. I took the better cover and cheaper policy out. Called in 06/01/23 …

Be Aware! Tried to cancel my renewal today. Had trouble logging in to my account so decided to cancel by phone to avoid automatic renewal. Took ages to track down the customer services number. When I eventually got through I got the usual …

Make sure auto renewal is turned off …. my new quote came through 1 month before old policy expired with a increase of nearly 40% . gives the impression from the email that if you want to accept the policy to click on the link within the …

Hasting provided the cheapest quote for my car insurance, and the process of purchasing my car insurance was very easy. I also have the app to manage my car insurance already, as I have my motorbike insurance with Hastings too. My renewal …

We moved abroad so I tried to cancel car insurance online only to find that this was not an option so tried to phone them. Nobody works at the weekend even though on the blurb they say they’re open. Finally managed to get someone the next …

I signed up with Hastings Direct for Car Insurance. It was easy and they gave me a great quote which I accepted. I added breakdown recovery and a few other things to my policy. Very easy to do. Thier prices are great, the quick response was …

I took a policy out with Hastings direct and had to cancel the policy because they were demanding NCB proof even before my current policy finished. So I cancelled the policy and the customer service advisor told me I would receive my money …

Always a good experience and over the years I have found the policy’s to be good value. Always worth checking renewal price against their own different offering though. Sometimes very difficult to get to speak to a real person but that seems to be the insurance industry in general.

I accidentally bought a new policy with Hastings Direct before checking my renewal cost which turned out to be cheaper. I rang them up it was sorted within a few minutes. Really impressed and was surprised to see a renewal quote actually …

2 stars for Good cover and a great app. However loss of stars for awful customer service. …

Hi. I was looking for affordable car insurance and Hastings comes up as the first one. Very easy to apply online. Good app to download, you got everything you need in there. All quick and easy. Thank you.

Hastings have great prices for Insurance unfortunately not for their existing customer. I had a renewal quote which was £43 more than last year, I used one of the comparison sites and got the same policy for £2 less than last years. Where is the sense in that ??

Got a new car – Spoke to someone on the phone, was informed Hastings couldn’t put insurance on it. Due to this car being electric. …

Great customer service willing to help get my multi car policy on good price compared with the other. Easy to use app to get through documents. So far can’t complain.

I would leave no stars if I could. Cancelled my insurance after I had been with them 7 years . No reason given. Tried to find out why and fobbed off everytime. Am now with Aegis so much better. Do not touch with a barge pole. Awful. Awful. Awful

Cheap car insurance but…
There is too strong a push towards using the app. For a single annual transaction this is inappropriate. There is also no print option from the app making it difficult to get hard copies of the docs without requesting them to be posted.

I would not recommend this insurer to your worst enemy! I have never experienced such awful customer service. my partner had a non fault accident and we may as well have taken on a part time second job the amount of time we spent calling …

I received an unexpected text from this car insurance company, claiming that I owed them around £800. Disturbed by this, I immediately contacted their customer service to cancel my policy. However, it was quite a frustrating experience. It …

As with other customers I have to say that my experience with Hastings Car insurance has been surprisingly poor on 2 occasions. Perhaps I should have learned from the first time and I certainly won’t be using them again. …

Setting up the policy was easy, however i did take up a cheaper option than the renewal of my previous policy, only to then receive an email saying I had a balance outstanding to renew my previous policy and there being nowhere on the app or via email to be able to cancel it. Instead I’ve opted to just let it expire without payment.

Overall the setup of the app is easy! However when I set up my black box after 2 drives it unlinked itself and if I hadn’t noticed this I could have gotten my insurance cancelled for sharing no data!

I have been with Hastings Direct for about 10 years now.
I am having with them car and home insurances.
When I had a car crash (not at fault) they handled my claim brilliantly. I had …

Have used hastings a lot over the years and have always found everything straight forward. They offer some of the best cover around for a great price. The cheapest is never the best. The additional cover add ons are great too for complete peace of mind.

Would of been helpful if when I phoned to tell you that I was changing my car and need to cancel the policy you would of helped me to renew a policy with my new car. Instead I’ve had to pay £70 including a £45 cancellation fee only to find that I could take out a NEW policy with you cheaper than my last policy😡 …

After a web search for new car insurance I came across a quote from Hastings Direct. It was about £10 more expensive than the chespest but it had items included that were extras elsewhere. Web site was straight forward and forms were pretty easy to complete. All communications were prompt.

I have been with Hastings for many years, I always get a great deal on my insurance, therefore I stay with them. I have recently made a big savings by taking out a multi car policy with my husband.

I was very happy with the premium charged by Hastings Direct – it was £230 cheaper than the renewal quote given by my previous insurer. And setting up the insurance was very straightforward.

Client of theirs crashed into my vehicle, Hastings actually sorted it surprisingly quickly. Im impressed. Rosie Williams was my claims handler (also a few more people who i spoke to on the pone) they all were professional and sorted what i needed. Can’t complain to be honest….

Ridiculous company I had an insurance policy with a driving app I downloaded I completed all I was asked to do and installed the tab in my car drove around for 2 weeks to which my app failed to send information I was then informed …

Beautiful fully equipped clean lodge, stunning views of surrounding lake, so much to do for the kids if all entertainment was open, very friendly staff. Will definitely book to go back late August

The application process was easy and efficient.
The price was very competitive and the add ons were cost effective and useful.
It was an easy process and all paperwork arrived as promised.
I would recommend them.

Nice easy to use black box always gives advise if your doing something too riskily, but it can be very sensitive I’ve had the black box for a couple days now and even thought I’m going 15-20 round a round about which is already slow for other traffic it still counts as sensitive. Marking me down..

First time I have dealt with Hastings direct insurance company, I highly recommend them, very easy to deal with, calls answered in few minutes (less than 2 minutes waiting wow.. I used to stay waiting more than 40min with other insurance …

Don’t tell you relevant information over the phone. When you complain they say the info is in their website even though it’s not on their app. Then, their staff recorded my sort code incorrectly and then sent me a notice of intended default …

Very pleased with the sign up process and service. This is the second policy I’ve purchased from them and it’s been very easy to set up and manage it within their app (my new policy appeared automatically, which is great)

Very bad customer service. My car has been away for 10 days. No word from hastings direct. No courtesy car after 10 days. I asked about the terms and conditions to see how long this could happen. They were not aware. I asked for a copy and …

I took out and paid for car insurance on the 5th May to run from 25th May but 2 weeks on I have not received confirmation or paperwork for the policy. I found the application form very easy to deal with and I appreciate that my policy will …

Updated my policy and received excellent “no-fuss” service. Quick, easy and at a fair price. Would highly recommend.

Purchased 2 insurance policies one with a black box one without, the app is brillant helps keep track of score for daughter. Only given 4 stars as I’ve only just purchased the policies. Good on price so overall good. No discount given …

Don’t think I would get insurance any where else. Now 4 years approaching and never had a single problem. I was involved in an accident (not my fault) and Hastings direct didn’t make me loose my no claims and my excess was paid through the …

I have just started with Hastings Direct by taking out a policy, now with the passage of time I will know how I am treated and how valuable as customer I am. Shall be able to say more in approx. 4 months time after having some real experiance.

Not a bad app, but the tracker not that great. Car pulled out on me and braked appropriately but got marked down for this. No collision, stopped in plenty of time. Not good.

I was promised things on the phone when I took out the dual motorbike policy and when I then went to make that change I was stung. Told I’m not able to make the amendments I had been promised would be possible before I took out the …

I am being penalised for my son using my phone whilst I drive which is driving my overall score down meaning I have been warned my policy could be cancelled. My driving standard overall is good but due to this flaw I risk having no insurance.

Made payments over the phone on multiple occasions, all were refunded by hastings with the reason they did not process them correctly. Also refunded me an additional payment that they ask for me to send back. In this time i said ok i just …

If only I could rate this 0 stars, absolutely terrible business with no respect for their customers. They do not give adequate advice on how to set up their tablet for your car and end up cancelling your policy with no communication on the …

I have insured with Hastings before and received a favourable service. I was happy when they came up in the top 3 on a comparison website. I was not happy when I called a day later to advise I had left off a non fault accident in which a …

Very helpful with my wife’s car insurance. Both of our policies now end at the same time as I wanted. The price for my wife’s insurance was very competitive.

Found the website easy to get around and the price was cheaper than my previous provider having increased my policy by 40%,having no accidents this was totally out of order, keep up the good work.

Despite being with this company for years, they attempted to increase my premium considerably, so I went to a price comparison site who quoted a difference of almost £100. Hastings then contacted me and although they lowered their offer, …

Hasting’s fully comp policies are lower in price because ‘in the small print’ they deliberately and dramatically undervalue the total loss replacement cost of your vehicle: my Honda HR-v EX auto petrol was valued at £4000 under the cheapest …

Received an email that my car policy automatically renewed. I didn’t know it auto-renewed and I had already gotten another policy with a different provider. Upon calling their customer service representative, Trevor, to cancel the policy …

Paid outright car insurance for the year. Everything was fine and accepted. Then after cooling off period they wanted claims history, never been asked for this before. Cancelled the insurance and took £45 for the pleasure!! Scammer. Would not recommend

Firstly, it was easy enough to buy my motor insurance policy
But what really enoyed me was the fact my renewal policy had increased by forty pounds from last year …

Got a quote online and completed it over the telephone. Easy enough. The black tab is super easy to stick inside the car, no black box to fit. Will wait to see how the app performs.

Overall very good. I would have given 5 stars but….I rang a couple of weeks later to make a slight change to my policy. I wanted to change from commuting to work to using it for work and you wanted to charge me over £200 to do this. The …

Only been insured once in the past with them.
Came back now and I forgotten how simple and straightforward things are with them. …

Agreed and paid for a years insurance, sent all request docs several times! Cancelled my insurance and charged me £135 for one month cover. …

Used Hastings Direct before for my car insurance. Could have obtained a slightly cheaper premium elsewhere but recalled how easy it was to set up, communications, good website etc. I can’t comment on claim handling and hope I never have the experience where I can!

Terrible customer service – in fact the worst I’ve received from any company for any product! They decided to cancel my car insurance on the basis that I wasn’t driving the car enough. They warned us that this was going to happen (via …

When phoning to discuss a cheaper quote (renewal had gone up 60% for no reason)
The staff member continually spoke over me, also would not accept that I had found a like for like policy that was 55% cheaper.
Pretty poor and unprofessional.

Best price for adequate cover. Easily purchased online. Of course the proof is in the pudding in the event of a claim but hopefully I won’t have to use that element of their service.

I didn’t relly like the fact that my policy details are all online,I have always had paper documents and I keep them in my car’s glovebox where I can get to it quick and easily,however I have them on the app and just hope that if I need them will have my phone with me which I do sometimes forget to bring with me.

Relatively easy to organise and set up.
That’s as complimentary as I can be so far, as I haven’t had to use any other function. Hopefully I won’t have to.

The app has been very easy to use with all the important info right there on the dash. I recently needed a chip in my windscreen fixed and Hastings made booking an appointment extremely easy to do so, with no fuss.

Very disappointed. I had been with them for a year but then changed my car and asked for policy to be changed over. Seemed a smooth process but then they “lost” a direct debit payment i had made and after endless emails, sending them …

WARNING – DO NOT USE THIS COMPANY. i don’t ever leave reviews however I feel I need to warn others about using this insurance company. They auto-renewed my policy without my permission, after multiple attempts to contact them, waiting …

Absolutely awful customer service! Been trying to get hold of someone for two weeks and no reply! Anyone I have managed to speak to has told me completely different information each time, clearly no one knows what they’re doing. They are …

On the day my policy began I had a change of circumstances and unfortunately Hastings couldn’t accommodate my needs. However, they did reimburse my payment within 48 hours so fair play for a quick response.

I think it’s one of the best and hassle free Insurance companies I’ve used up to date ( Quick and Easy and above all very good.) I would recommend getting Insurance from them.

I did my car insurance with Hastings Direct for the 2nd year, really happy 😃 with the quote I was given.Really easy no hassle.Thank You Hastings Direct. …

Worst company I have been insured with so far
I got the youdrive policy with the black box and they didn’t send me one so they decided to cancel my insurance and blamed me when they didn’t say anything …

my experience is based on the last time I was with Hastings D just over a year ago when the renewal was due. I had cancelled my renewal..then to my surprise the policy was renewed..so I had to phone again to cancel. Not just that when I …

The telephone operator I spoke to was appalling. Said I wouldn’t be charged for things and then I was. That was the only reason i renewed with you. Did not understand basic things i.e. the factory fitted car alarms and immobilisers. Could …

A bit out in the cold. I have put up app and strugged to find my way round it. I requested courtesy car but it is not showing it is showing as excluded.

DISGRACEFUL!!!!!
Changed my vehicle at half way of the policy
Paid 800 for rest 7 month’s …

Worst insurance company I’ve had the displeasure of working with.
Took them 4 months to eventually write off my vehicle, when they finally managed to find my car, which got lost in the garage. …

Hastings Direct is an inclusive and fun work environment. Managers and team members are really friendly and supportive, also there is always chance to grow and learn more at HD!