Hastoe Housing Association Limited reviews

As mentioned. Services charges are unreasonable and despite asking for breakdown of costs – I get nowhere. My close has 4 pieces of grass area and those are dead! The cost of looking after those is £4,155.84 a year. It makes me sick. Hastoe …

I have called up for many repairs and nothing gets done. They promise the earth on the phone or by email but you are forever chasing for the work to be completed. I have severely damp walls as well as black mould that I clean daily and is …

First class service from Hastoe this morning. The television aerial in our building was faulty. Spoke to Customer Services at 9.30. By 11.20 a work team had been here and replaced the water damaged part. M J Broom, Royal Sussex House, Chichester

About as responsive as roadkill. The only time they even bother to make an effort is when you complain. Always use the excuse of being short staffed and have done so for years so either it’s a business decision to stay short staffed to save money or it’s such a terrible place to work that no-one stays for longer than a week.

Absolutely disgusting housing association!!! Bathroom due for renewal 2 years ago bathroom full of Mold and damp and broken toilet ,bath taps and system rubbish water just Treacle’s out shower cap. Had numerous leaks which lead down to my …

DO NOT BUY A PROPERTY WITH HASTOE AS YOUR HOUSING ASSOCIATION!!
I don’t think i can shout it enough, they are one of the most unprofessional, disorganised companies i have ever known. They hike up service charges, share …

Hall way flooded by contractor twice ,pointing work outside not done so left with damp plaster in bedroom water running down lounge walls due upstairs balcony not fixed properly for 17 years contractor would not replace a six pound part …

Absolute joke, not even sure where to start from. No one to speak to, no one takes responsibility, they cook up and then blur the edges and blame it on you. They failed to claim for my DD few months back. I haven’t noticed and they never …

We had water coming through the kitchen ceiling and no-one would come out, this was prior to Covid but have only just seen this review page or would have reported it sooner. Contacted Hastoe who said they would look into it, they never did. …

I have been waiting since the beginning of March to have a fence repaired that was damaged in the bad winds at
the beginning of the year. …

Nothing but problems. This company doesn’t even deserve 1 star. Honestly regret ever signing an agreement with them. An agreement they don’t even stick to.

Be careful this house association. We’re having bad experience with service charge increase, and major work. The charge lost money and they don’t do the job properly …

As stated in so many reviews, Hastoe seems just to want the rent but are of no help when there is a problem. They messed up when “servicing” the solar panel – took over 8 months and many letters to sort. Who do they employ? remedial work …

Very unhelpful housing association just like all the other greedy housing associations out there.
My mum who is a pensioner rents one of hastoes properties. The fence in her back …

Paid rent on time with no hassle for 9 years. Expected more from them when were left with no heating for nearly 2 weeks in the middle of winter. Asked them if they could provide us with some portable radiators but no contact since. Feeling really let down with them and Gasway

We live with Rats …. They are not taking us seriously!!! These houses haven’t been built proberly… absolute disgrace!!!
We need to Be Re- housed… i have a family to protect!!! How the hell would …

They are stealing money from vulnerable leaseholders who used to be tenants. Inventing crazy prices for building repairs and forcing residents to pay tens of thousands of pounds for basic building repairs leading to elderly people having to sell their livelong homes in order to pay this ruthless business pretending to be a charity.

This company has no idea how to run itself they just keep putting the service charge up each year my partner who has dementia she fell behind with her charges she was told £800 which is paid of this month now she is told she owes over £900 …

Wondering why none of the Hastoe housing officers never bother to show there ID

Constantly over budgeting and put service charges up every year! Got to the point I was paying more to Hastoe than my own mortgage! Time to sell up and get out NOW whilst I can!!!

The area manager does not listen to your complaints, and it takes ages to fix the problems. Poor service …

Can’t understand what I am paying service charge for. Plus I have just received a letter stating my charges are going up a massive £20 per month.

Awful. Shared ownership and once we were in the house they don’t care. Wish we’d never moved into a Hastoe house

Poor service. Takes them ages to do a repair I’m phoning them every week to chase up a repair.. Took them nearly a month to board up a window and I have 3 children under 6.. They really don’t care!

absolute shambles in organising anything, nobody seems to be able to answer anything or have any real direction or who is responsible for anything. unfortunately have to leave a rating and cant rate a 0

The worst landlord ever. Zero customer service , best being homeless than dealing with them.

Would rather be living in a shoe box than have these as a landlord worst people eva and would take lies from others people than the truth

Always professional and quick to sort out any problems.Have to say glad to be with hastoe.Thankyou.

Great organisation. Nice people. Very friendly.

Very good landlord most helpful staff

Fail to maintain their properties.