Hexagon Housing Association Limited reviews

I have lived in a Hexagon property for over a decade. We have mould rising damp and ill fitted windows. My house is freezing and I call weekly multiple times. No one returns my calls and when I finally get an appointment, if they show up, …

@ Rebecca i am going through the same thing since January i have been on the phone to my housing officer , complaints team , repairs team . the mould in my house is growing every where we was told that a ventilation system was be fitting . …

@ hexagon housing 2 weeks ago my daughter vanessa posted that we were having mould issue in our property since January up until today you blocked her from posting! anymore comments you did not have any consideration what so ever . It is …

Terrible customer service! The repair team that is, abrupt and rude and really couldn’t give any information regarding as to when the job would be done…do they think that Hexagon Tennant’s sit around all day? Majority of us work and have to book time off just as they would have to! I’m disgusted with this new company.

Sadly, I have to review Hexagon as a one star, although some of the staff try so hard and are lovely as a housing association they have so many internal breakdowns in their procedure that makes it getting any repair work done or remedial …

Absolutely appalling, my boiler has been waiting for repair for 14 months. I have put in a complaint but they are also now ignoring my emails because my initial reply didn’t suit them. No one is ever available to speak to, no one phones or …

If you get offered a hexagon property do not take it. They have the worst homes, so much problems like leaking toilets, big cracks in the structure and old radiators and kitchens that are falling apart. When you phone up they always say the …

Terrible Landlords
Families left without hot water and heating for over a month now and still nothing. Just a lot of lies being told. …

Lift continually out of service,why no week end or bank holiday cover? No respect or care for disabled persons. Been a tenant for 15 years,may as well be 15minutes,no loyalty!!!!

Its my first dealing with Hexagon housing.To my surprise I was greeted with positivity from Najma who was Incredibly helpful and efficient. They could not have been more helpful. Highly recommended contact with confidence.

We had a water leak from flat above us flooding our property on Christmas Day, the people had gone away, we had to contact the fire brigade, they tried contacting hexagon as well as us trying to contact them and their emergency telephone …

Update November 2022: hexagon housing are the absolute worst!! If you can avoid please do! Still no help from them regarding cladding yet service charge are going up! What do they actually do? I’ve been emailing for over 2 years now, …

I was a former tenent with this housing association for 18 months and have not been a tenent with them for almost a year. Today i received a call from my previous energy supplier saying the new tenant has somehow kept the gas in my name …

Been left with no bath or shower or upstairs lights for five weeks. Was leaking down onto electric box have mobility and health issues and was even lied to about the situation. My home, and so very upsetting to be treated this way

Terrible and uncaring organisation. Feel sorry for the customer service staff seems to be the only ones who do their job. everyone else has been of practically no use. Had damp in bathroom area for years surveyor kept telling me it was …

Awful company. Me and my wife lived there for over three years. It was our first place, shared ownership. When buying it hexagon seemed to jump through hoops to make you happy. Then as soon as we were in it changed. The flats are poorly …

I have been trying to have a repair to the fence panel which is beside my back door now since 24th May. I am still waiting on this mythical fencing company contacting me. I also have now three reference numbers for the repair order – this is pathetic. Deserve no stars at all!

I’d give zero stars if this was an option. I am a leaseholder and am experiencing no end of issues. Front and back fence have completely come down, the front drive has potholes, poor sound insulation due to bare floorboards is leading to …

They are completely unaware of any process. Having gone into a shared ownership with them… They are completely unaware of their own processes. They refuse to fix what is legally binding and continue to send new contractor to do a job they …

Our party wall with a hexagon property fell down in March 2021. Despite numerous attempts to resolve the issue Hexagon have not made any meaningful action. We were burgled in November, with the intruder gaining access over the fallen down wall, and using one of the bricks to smash our back window in.

I have used the complaints system for the first time and it has been a waste of time and energy. Emails from the Housing Officer are just reactionary and defensive – not professional or helpful. …

Was with this housing association for just over 6 years. Was put in to a new build. Housing officer seemed nice at first but was about as useful as an ashtray on a motorbike. Antisocial behaviour was never dealt with properly and many residents were able to behave like animals without respect for others.

Nice property but low maintenance.

I’m in a house and for my first year was paying entrance door fee, and …

Useless incompetent staff that prey and use on resident fund what they are responsible for. Cheap improper built houses that comprise the health safety of others. …

This housing association is a big joke. The repairs are never completed. There’s a homeless man living in the communal areas for nearly 6 months as a result I’ve stopped inviting people round because of the stench associated. The entry …

Attended residents thank you gathering. Good as landlords could do better

As a neighbour of 2 Hexagon properties, there are significant issues with their follow up and their resolution. I have to complain weekly about mess and the condition of the property, and more recently, tenants are openly drug dealing and …

My husband and i have lived in our flat for over 40 years and although we have had some bad experiences especially with repairs we are more than happy with our accommodation overall and have been treated over the years fairly. We have had …

I have sent so many emails due to a nuisance neighbour and Christopher Alexander has not contacted me back, LATE NIGHT NOISE!!!! Every night I am not the only one that hears it, or being woken up due there noise. I have reported to Hexagon, …

Horrific housing association don’t care about the tenants at all yet they put the rent and “service charge” up every year with practically no service. Disgraceful. Can’t wait to move out which is a shame because my flat is beautiful but hexagon have ruined it with the lack of care and service

I wonder why Hexagon get so many 1 star ratings? Could it be that their management team is mediocre. They do say any rot in an organisation starts from the top.

Absolutely disgusting. We are calling out of service number that hexagon providing for emergency and two hours nobody is answering. We have a leak all over the front room and what shall we do????

SINCE KNOWING THIS ASSOCIATION I HAVE COME TO THE CONCLUSION THAT THEIR ONLY INTEREST IN THEY HAVE IS..
#RENT🤔🤔 …

Would just like to say we are very happy tenants can’t fault hexagon in anyway. They have always been at the end of the phone if we have needed them and have always carried out repairs to the end.

Here is a updated review, I left a review about 2 years ago, which i totally forgot I’d even done, I went to hexagon to hand over my tenancy to somebody else, thank god I found an exchange with another housing association who so far are …

Absolute Disgrace of a organisation
Very discriminative and rude and uncaring
Housing officer Kim parkes is beyond worthless she does nothing to earn her …

Charity organisation I don’t think so and hope to god I get that status removed from these. They sure don’t deserve it or relate to it. 8 months of repairs and they still not done. They really don’t care!!!!

They are a company full of incompetent, lazy people without any work ethics. They have no idea what customer service really means and even if they did, they wouldn’t care. Stay away from Hexagon, if you can!

A truely apalling lot. Never got working phone lines and never respond to emails which we send when the phones arent working or have been disabled to limit the workload. Thank Christ this lot arent my landlords. Very very poor

The worst housing association. Totally incompetent, sluggish, useless, dishonest and corrupt.

Terrible housing association, won’t do repairs, Kim parks housing officer is useless and elspeth head of repairs is beyond useless damm right rude and racist!

When I ring up for repairs they say they would call some one to come and check it up but instead lie and act all lazy when it’s their job

Very welcome and friendly

Really nice properties but hexagon don’t care about maintenance .

Awful service – not willling to take responsibility for their action. Poor quality of product used.

They move people into damp property don’t care about there health

Friendly and helpful staff on the front desk

I’m about to sue them.

As work doesn’t get done the way it should

Absolutely terrible service

Helpful staff. Helps the community with a number of schemes.

Great counter staff very friendly.

This place needs a massive overhaul….

Really great Housing Association.

I work there

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