Total Reviews 80

Average reviews from all platforms

Average Rating 3.6

Average reviews from all platforms

  • 5.0
    32
  • 4.0
    19
  • 3.0
    10
  • 2.0
    3
  • 1.0
    16
H&M reviews breakdown:
Google
3.6
80

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80 H&M reviews on Google

EB
Evelyn Blake 4 months ago on Google
( 5 out of 5 )

Sheariah who served me was very pleasant kind thoughtful and considerate
All stores should have a young girl like her serving,,
Made everything seem so easy; was trying to download their app so I could get …

J
Jenny 4 months ago on Google
( 4 out of 5 )

It’s quite spacious and I had a stress free experience but I could hear the staff fighting with each other so loudly it was so awkward. The guy working the til was super friendly though.

TD
Titi D’Auxerre 4 months ago on Google
( 1 out of 5 )

Racism shop , I am a French banker and , the security guys ! The security person didn’t stop following me! It’s his job, I understand, but he took my picture when I was just looking at the clothes! This is the worst experience of my life, I’m disappointed with England and especially with the brand! It’s over.

KJ
Kasia Jaworska 4 months ago on Google
( 1 out of 5 )

Was shocking how slow service was, they clearly don’t know how to deal with big queue never back again

BT
Boss Tings 4 months ago on Google
( 5 out of 5 )

I bought lots of items one beautiful clearance dress had a missing string & so I ended up receiving 15% discount from Harold the lovely worker at the till who was serving me advised me to become a member and receive special offers alongside …

JC
Jjj C 4 months ago on Google
( 1 out of 5 )

Spent £85 and wanted to return a pair of trousers I bought 7 days ago. I went to H&M in High Street Kensington with a receipt and Daniele refused. Daniele offered to exchange the item for something else in the store and refused to give me a …

SC
Sophie Corcoran 4 months ago on Google
( 5 out of 5 )

I went to H&M in High st Ken yesterday and I am very happy with the 2 items I bought. Anna was fantastic, she helped me find what I was looking for. Thank you.

MV
Massimo V 4 months ago on Google
( 1 out of 5 )

a shame, as soon as we arrived the security follows us it’s their job but even taking the ecalators he continued followed by taking photos a real shame I strongly advise against any tourist

JZ
Jane Zimba 4 months ago on Google
( 4 out of 5 )

I went to H&M to just browse I wasn’t buying anything I was looking for coats and long sleeve stops, it nice store, so if you want something just head to h&m they’ve got nice clothes, though I don’t usually buy my clothes there. do hurry and head to h&m

SI
Soozan Istadeh 4 months ago on Google
( 1 out of 5 )

The worst branch, have shortage of staff , they have long queues all the time with no priority queue for accessibility / pregnant woman.
Not organised in staff and extremely slow with no working wifi or receptions
So disappointing for a company such as H&M

EF
Enrico Fedi 4 months ago on Google
( 5 out of 5 )

Lovely and very patient staff! In particular, I would like to thank Marco for his availability in helping me finding the sunglasses I had lost in the fitting room – I hope to come shopping there again!

AA
Ahmed Alaali 4 months ago on Google
( 3 out of 5 )

Not enough staff available to help customers, not enough checkout desks open too

RH
Rima H Wehbe 4 months ago on Google
( 5 out of 5 )

Courteous employees. Helpful and friendly.

RP
Rena Patel 4 months ago on Google
( 5 out of 5 )

Extremely happy with the brilliant customer service I received on 30/05/22 (yesterday morning) from the lovely sales assistant Andreia C at the High St Ken store 🙂 🙂 🙂 …

RP
Rich P 4 months ago on Google
( 3 out of 5 )

This place is so hit and miss! Ladies’ section had some very rude staff, namely Marco. Although the irish manager made the difference, he was really helpful.

AB
Alexa Braun 4 months ago on Google
( 3 out of 5 )

Much more of pleasant than the westfield store, however the staff set up is peculiar. Lots of staff with no one at the the tills when the queue starts to build up. Which means with only a line of three you wait nearly ten minutes untill one can be served.

SA
Sue Adeosun 4 months ago on Google
( 5 out of 5 )

I had a wonderful experience at store today. Harold was very patient and helpful to me. Thank you !! I will come back

AS
Ania Sacrario 4 months ago on Google
( 3 out of 5 )

Great variety of articles. Staff not very friendly only when you buy its bag they show to you a smile and look at you. Very rare you find a very welcoming sales assistant.

GA
Gülşen APAK 4 months ago on Google
( 1 out of 5 )

Dear High Street Kensington H&M’s managers.
I would like to say that your staff Marco needs a serious anger management workshop immediately. If you are short in budget, I will give you my whole support. You got this 👍 …

S�
Shanara “Aali” Ali 4 months ago on Google
( 5 out of 5 )

The bougiest looking h&m ever! I love it. It’s like walking into a showroom. The store is always so nice and clean. Everything is always tidy and organised. It looks like an upperclass version of all existing h&m! Love the seats and taps …

GB
Guido Brockmann 4 months ago on Google
( 3 out of 5 )

They need to employ more staff. The queues at the till were monstrous. Maybe Brexit wasn’t that much is a good idea(but that is not H&M fault)

PR
pamela rodella 4 months ago on Google
( 5 out of 5 )

Marco was simply amazing! Funny friendly and professional. He really made the difference in this store. Great energy!

PC
Paula Crainich 4 months ago on Google
( 1 out of 5 )

worst experience ever, got robbed INSIDE the store, staff didn’t even bother looking at the CCTV, they did not care at all, so unprofessional, and the worst my baby was involved in the robbery they actually took my phone from him, and no …

MA
Marius Alūzas 4 months ago on Google
( 1 out of 5 )

Wanted to buy jeans and tried to use fitting rooms but they said they are closing and I cannot use fitting rooms anymore… I had just one jeans in my hands… would take less than 5min and shop is closing in half an hour.

JA
Joanie Anderson 4 months ago on Google
( 3 out of 5 )

The store is lovely as always, however i have only given 3* as the assistant clearly didn’t want to help me. When I asked if there was a smaller size available in a jumper, she looked at the rail she was pushing, ruffled the clothes and …

ZR
( 1 out of 5 )

Poor customer service from their manager Marcos. I can’t believe people who have no training in customer customer service are in charge of the store. He was pretty rude to his own staff as well.

DR
Diana Rims 4 months ago on Google
( 1 out of 5 )

Horrible experience. I love H&m, but this store is way too far from perfect. Yesterday I was in there, looking for a pair of jeans. When I “dared” to bother one of the staff members (who was not serving ANYONE, just replacing tags with …

FY
F Y Walker 4 months ago on Google
( 4 out of 5 )

Very busy,huge store,plenty of variety,a little pricey,friendly, helpful,knowledgeable staff.

A
Adam 4 months ago on Google
( 4 out of 5 )

Love H & Ms stuff and its great they are open again. Good selection in mens, womens and childrenswear here.
Whats not good though is that there are no fitting rooms open due to the current …

AY
Asli Yunusoglu 4 months ago on Google
( 4 out of 5 )

Head directly downstairs to collect your online orders from this store. There’s also Home section there alongside Children’s Clothing which I wouldn’t have found out about if it weren’t for my online orders. Other than that, H&M is H&M: …

KJ
K879 JYJ 4 months ago on Google
( 1 out of 5 )

On a rack full of black chinos for men they were all priced at £14.99 apart from size 33 which typically is my size! This was £17.99. We asked the lady behind the till why and she paused for a bit whilst she was thinking of a reply, she …

SS
S S 4 months ago on Google
( 5 out of 5 )

Best customer service! I bought a load of stuff from H&M Home and the staff members Elsa (and friend) were kind enough to help me carry bags of my shopping to the Uber. Excellent🌟 couldn’t be more pleased! …

MM
Marta Mendes 4 months ago on Google
( 5 out of 5 )

Had the best customer service with Adam@ H&M at High Street Kensington yesterday. While on the queue I saw some adds on the store advertising about the H&M club, that would offer 10% w/ 1st purchase. …

MG
Morg Gordon 4 months ago on Google
( 4 out of 5 )

Hadn’t shopped in H&M for a while, wow!! It was lovely, so much choice, covid friendly and a 10% discount on your purchase on the day, if you sign up for the H&M loyalty card…highly recommend.

JM
Jason Moon 4 months ago on Google
( 3 out of 5 )

Lovely store. Has a lot more than most H&Ms where I’m from. But Jesus Christ Pablo is the rudest staff member I’ve ever get came across. His attitude needs looking at. Not impressed at all.

NH
Nick Hopkinson 4 months ago on Google
( 2 out of 5 )

One of my local chains which I have been to a few times but no intention of going back. Purchased a box of underpants from here in which the elastication snapped after third use, luckily I was at home when this happened so major …

EM
Estefanía Mantas 4 months ago on Google
( 5 out of 5 )

I love H&M brand. if you are a fashion addicted and want to get cheap cloth H&M store is the best. There is nearly the whole year deals so that is good as well. This shop is quite big, there is more than 1 floor!

TH
Tami Hunter 4 months ago on Google
( 4 out of 5 )

They had a lot of items, but not the right things we were searching for.

S
Samara 4 months ago on Google
( 5 out of 5 )

Very friendly staff. Nice big shop, clean and well laid out

BE
Buddy Emery 4 months ago on Google
( 5 out of 5 )

Hammersmith branch of this store has a beautiful aesthetic and staff are always helpful, smiling and kind.

BI
busayo imolehin 4 months ago on Google
( 5 out of 5 )

Clean store ….very affordable prices

M
maria 4 months ago on Google
( 1 out of 5 )

Very disappointed, I wanted to buy a top and someone jumped the the waiting line to pay ,I told the security guard and he didn’t do any anything, so I left ,they need to control their customers, you can’t allow people to do that ,you allowed it once and you will have a problem forever 😠 …

HC
Harrison Cole 4 months ago on Google
( 3 out of 5 )

While this one is much larger and carry a wider range of cloths the location in Hammersmith is much nicer

A
Angie 4 months ago on Google
( 5 out of 5 )

Nice and spacious. The staff were very helpful and kind.

EM
Eva Maria 4 months ago on Google
( 5 out of 5 )

I love this shop, the dresses there are very beautiful and the customer service are lovely.

P
Peter 4 months ago on Google
( 1 out of 5 )

Seriously understaffed and very long queues

VO
vhanie ochondra 4 months ago on Google
( 5 out of 5 )

I like to shop here it’s so good quality.

VB
Victoria Belavina 4 months ago on Google
( 1 out of 5 )

Incompetent people at hm home

NG
Nick Greg 4 months ago on Google
( 5 out of 5 )

This is a great shop to visit prices are very sensible and the shop space is very large.

KK
Katerina Koleva 4 months ago on Google
( 1 out of 5 )

Don’t go in this store in case you wanna get robbed.

ST
Schola Talent 4 months ago on Google
( 4 out of 5 )

Lovely place to shop. Good prices.

MI
Maryomaa II 4 months ago on Google
( 1 out of 5 )

Very rude cashier. She literally shut me off when I started to ask why they another old receipts for my refunded items. Very rude and unprofessional.

OO
Oya OKSUZ 4 months ago on Google
( 5 out of 5 )

My fav! You can always find good stuff at reasonable prices. Conscious range and collaborations are fab👌🏼 …

BN
based nauticalmandems 4 months ago on Google
( 2 out of 5 )

Decent selection for men but terrible for women’s clothes if you’re looking for anything larger than a 12, managed to find only 4 dresses in the entire store, unacceptable

CH
C H 4 months ago on Google
( 5 out of 5 )

Staff is friendly and helpful at H&M Kensington. Never too busy so great to shop around at ease.

A
Albinary 4 months ago on Google
( 4 out of 5 )

Good store with a variety of products. Always something on sale and has everything you need.

RD
Robin De’Ath 4 months ago on Google
( 4 out of 5 )

Great shop nice selection of shirts and stuff. Slightly expensive but good quality.

AB
amal breika 4 months ago on Google
( 5 out of 5 )

We can’t not buy from this shop unfortunately

NM
Navnav Moustafa 4 months ago on Google
( 4 out of 5 )

Lovely styles, good quality and affordable prices

S
Sarah 4 months ago on Google
( 5 out of 5 )

Friendly and helpful staff. Beautiful stunning clothes for women and children.

MK
Martin Kugelmass 4 months ago on Google
( 4 out of 5 )

Nice store, the best if that it doesn’t get as crowded as others.

Prices are competitive, and the collection is varied, but very few size options.

JS
Jennie Segar 4 months ago on Google
( 5 out of 5 )

Nice staff and good prices for reasonably well fitting clothes

DM
Darius Mohammadi 4 months ago on Google
( 5 out of 5 )

Great clothing store with a lot of choices. The customer services are very kind too.

ML
Mike Larkin 4 months ago on Google
( 3 out of 5 )

limited sports clothes range . no tills were available upstairs

VO
vanessa onyemem 4 months ago on Google
( 4 out of 5 )

Without a doubt. My favourite h&m. Always have everything in my size. Plus its organised!!! Score.

JW
Jordan Wales 4 months ago on Google
( 5 out of 5 )

Staff are amazing, easy shopping.

SM
Sarat Maganti 4 months ago on Google
( 5 out of 5 )

Very nice good deals

TB
Trevor Bowyer 4 months ago on Google
( 5 out of 5 )

Large branch of this chain. Located within two minutes walking distance of High street Kensington station.

D&
Dark & Golden 4 months ago on Google
( 5 out of 5 )

Customer service was great. Lots of items on sales.

JG
Janet Graham 4 months ago on Google
( 2 out of 5 )

Long que, poor stock, frustrating experience

MH
Max Henriques 4 months ago on Google
( 4 out of 5 )

Good H&M store to find sales. Not much staff in shop for help.

IA
Ibrahim Al-Salem 4 months ago on Google
( 5 out of 5 )

Helpful staff, and open and roomy atmosphere

MS
maitê seganfredo 4 months ago on Google
( 5 out of 5 )

Easier access, near a station. Good price and beautiful clothes.

MC
Mary Curly 4 months ago on Google
( 4 out of 5 )

Very helpful assistant at High Street Kensington.Good bargains.

AP
Andrea Patti 4 months ago on Google
( 4 out of 5 )

Nice shop, it’s very big. Men is at 1st floor

ZB
Zara Butt 4 months ago on Google
( 4 out of 5 )

Great but not a huge range of products

GE
Grant Edlin 4 months ago on Google
( 4 out of 5 )

Always seem to be reasonably priced clothing in these shops.

KH
Katie Horsfield 4 months ago on Google
( 5 out of 5 )

Large H&M. Good selection. Good service.

KF
Kevin Farmer-Backhouse 4 months ago on Google
( 3 out of 5 )

Greasing store customer service top notch

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