Laundrapp reviews

Sent all white sheets, duvets and pillows cases used in my Airbnb over Christmas. Came back grubbing looking and unfolded, just scrunched up and bundled together in plastic bags. Could t even put them away in a cupboard let alone on a bed. …

Avoid at all given cost! they have no direct phone number so if you have an issue you will be dealing with an online chatting system that is being sub contracted out to India to save costs. …

We were really disappointed with the service. We sent a big bag of washing off on the Friday – booked a delivery slot for the Sunday – the clean washing didn’t arrive, no updates on the app/email/text, and no way of contacting anyone.

A couple of scarves ruined through improper use of chemicals. Scarves came in clean and left discolored. Avoid if you have proper clothes. Cheap 20 GBP shirts can be washed without a doubt.

Scam!! I am taking legal action against them. I am the director of a dry cleaners (StichNfix Richmond) and they are using my company details without my consent. Do not use them.

Laundrapp picked up some items from my house. The driver who picked up the items never registered the pickup on the app. Laundrapp have no record of my items in the value of circa £800. My items have not been returned and Laundrapp cannot …

Great concept in theory – very poor execution. It is very unpredictable when you will get you laundry back, multiple cancelled deliveries, multiple lost items and very poor and slow customer service! I had given them a dress for a special …

Do not ever use this theft company to clean any of your clothes! They stole all the clothes I sent and refuse to provide reasonable compensation. Can’t believe what kind of business they are operating! I noticed lots of people posted …

UPDATE: items were delivered on fourth attempt, unfortunately no explanation was forthcoming as to why the delay. I did ask to be compensated and got £9 off a £45 order. …

This company is now Laundry Heap – the service is hideous as well as expensive. The last order was cancelled at the last minute and then rearranged randomly. Once the items were returned, one was not washed but no proper explanation was …

The worst service ever. Will return things uncleaned and/or damaged without any warning or apology or refund. AWFUL. Avoid.

Do not trust your clothes to this company. They currently have most of my designer work wardrobe, which they have failed to deliver back to me (scheduled delivery was 4 days ago). Their customer service phone number says average wait time …

I would like my shirts back please! Customer service is uncontactable and they keep cancelling my delivery because my payment card is not working – except when I try to update my payment card details in the app, it keeps freezing and not updating. A complete disaster of a Company!

Been using Laundrapp for 3+ years and can testify service is 5*****, app is extremely convenient and they always arrive on time, can’t ask more from a service, if you want to try them and get £25 off your first order, use the promo code VSTLRZ when ordering and enjoy.

WORST CUSTOMER service I have ever come across. STAY AWAY. Wish I had read the reviews before using this service. Pick up was late. Waited in for delivery. Never came with no explanation. I had to waste my own time trying to contact …

I have tried this service 3 times and each time have found it wanting. They pick up your clothes on time but I have never once had it delivered back on time. The second time I used this service it took 3 days from the original delivery date …

I’ve used twice for ironing my shirts. Unfortunately both times the shirts were returned too wrinkled to wear. …

Highly disappoint by the service.
Two high value items (value around 520 £) of my Girlfriend are lost!
Customer service is not helping us much, with a “fair refund” of 50£ (cleaning …

I’ve been a loyal customer to this company (previously ZipJet) for years but seems like since Landrapp took over the quality of the service has gone down. I had an order delivered to me in July which included winter clothing so I didn’t get …

Abysmal chat system. The company has updated the order to charge me for products of much expensive category which were not even given to them for drycleaning. I have provided them with the details and receipts but for more than a week they …

I order a ladinrapp pick up, and was supposed to come on Thursday but never did. I did not receive emails or calls cancelo g the service. Then on Sunday they just showed up to pick up my clothes and where suppose to bring them on Tuesday, …

Honestly, it was a stressful experience this time round. Both my collection and delivery were delayed and I was notified to reschedule. However, due to a bug on the app, I was unable to do so, therefore I had to email in to reschedule both …

They have just cheated me out of about £30.00 for items they didn’t receive from me nor clean. On the app, I admittedly selected ‘sets’ of bedding. Their app and website say they will correct errors at their site, which they did not and …

Terrible customer support/delivery service – still haven’t received my dry-cleaning – shirts worth 700 GBP being held at their “facilities”! …

Complete lack of service !!

Clothes stained. We paid our money to make our life easier but instead have …

This is an excellent service and the laundry is always done well (I use for dry cleaning). The availability varies on location. More central locations have a quicker turn around. I had a few problems with the app last time and struggled to …

DO NOT USE these guys. To me they are crooks – nothing less.
they have lost countless of my clothes (which I had not realised at first…).
They have the worst work etiquette, literally. …

Pick up cancelled with no warning after making sure i was back from work early to hand over. Now waiting for the re-schedule delivery which has missed it collection time again – lets see if they bother to show up this time. This is the …

Do not use! Appalling customer service

They lost my laundry and have still not compensated me for it. They told me some …

Been using them for bedlinen cleaning and it was fine except for one instance of them losing a pillowcase. Decided to use their service for drycleaning of clothes. Was supposed to be delivered back on Sunday but did not show up. When I …

I used the Laundrapp for a few years until they lost the new bedding set I sent them to dry clean. After complaining to them and asking them to compensate, they kept messaging back me back that they are trying to find the displaced laundry. …

Unfortunately, very dissapointed with the service. Sent 9 items for dry cleaning last week and 4 came back as if they hadn’t been cleaned at all – stains and dirt marks still visible. …

Whilst the customer service team always good to great lengths to try and assist when there are issues, every single order with Laundrapp there has been an issue. Order 1, the driver didn’t show up to collect the bag and had to be …

Avoid this laundry service! There’s plenty of similar companies who offers a much better and professional service. You expect trust and professionalism from such services and when they return your expensive and sensitive clothes all damaged …

Used to be great, this year it’s become horrible for some reason.
Drivers don’t attempt to deliver orders and leave you to contact support and reschedule. Total service time also increased from 2 to 4 days.

I just had my first order back from Laundrapp. Everything would have been fine except for the fact that three t shirts and one expensive white coat came back murky grey blue. They were previously all brand new items and hadn’t been washed …

The absolute worst. They don’t have enough drivers or support staff. My order routinely delayed and changed – the last straw has been my clothing not delivered in time for a big business trip and an absolute iron wall of silence from their customer service team. AVOID

I used Zipjet for a very long time and never had any issues until they were merged with Laundrapp. I put an order for the first time and they lost my son’s shirt. I asked them to check, it was taken for a while. The customer representative …

Avoid – awful customer service

They lost a polo paid 85£ a few month earlier. Initially, without proof of …

Without my consent they reclassified my garments to make the order more expensive and did not ask permission. I did not get my money back. The slots for delivery and pickup and very limited also. Would not use again or recommend. Wish I had looked at google reviews before ordering as this clearly happens a lot.

I used to really like Laundrapp. Turnaround times were good and I’ve always found the drivers helpful and courteous. But they ruined a beautiful pleated scarf by ironing it furiously, then claiming they don’t iron scarves. They did refund …

Used to use this company every week without an issue but now their app doesn’t work, they’ve shut down their live chat and phone lines, emails to customer service takes days to respond. I can’t cancel or reschedule via the app or website …

An unbelievable rip off. Since Laundrapp and Zipjet have merged, our bill, that wasn’t cheap in the first place, has DOUBLED. Our previous regular and efficient delivery guys have quit and with the new service the collections and deliveries …

Thought I’d give these guys a try whilst I wait for my local dry cleaners to open again. The price was great, sadly they completely destroyed a pair of expensive tailored work trousers. Not even folded correctly, the fabric has been singed …

If I could give Minus stars I would.

Absolutely shocking. …

My husband went to wear his newly dry cleaned suit only to find they had pressed it with such intense heat that the fabric is all bubbled away from the fabric stiffeners. It looks terrible. I contacted them through the live chat and Yousef …

This was my 5th order with this amazing company! Their 3 Knitwear product helped me save money and their Premium Hung Shirt service just blew me away! Impeccable quality! Expectations exceeded! Reliable appointments (delivery even made 20 …

There was a tear in one of my laundered items upon return (a mattress protector), otherwise I would have given 5 stars. Sophie, the customer agent who dealt with the issue was fantastic. Hence she deserves 5 stars but the service provider a generous 4. Communication, through live chat, was simple, efficient and dealt with quickly. .

Im a long time user of Laundrapp that put up with the always late (sometimes hours) pick-up and drop-off because I’m busy and liked the convenience of them coming to my house. However, I have recently had multiple expensive items damaged by …

First time using the app. Booked a pick up got 9am – 10am….. at 11am the driver still hadn’t arrived. I joined an online chat with an agent who assured me the driver was 10 minutes away and offered £5 discount. at 11.15am I received a …

It’s really bad. It is worth no star! Don’t use it.
They lost my baby baptism garment. I contacted them to report the garment missing. I rang constantly to follow up as they are answer but not really contacted …

I would not recommend using this service.
I have used it 3 times and every time collection and delivery has been late.
On the first occasion I was told there was a problem with one of my items and …

Really confusing payment system. We received an initial invoice earlier in the week which was adjusted yesterday for a payment due to take place today. The final payment request sent by Laundrapp this morning was 45% higher than yesterday’s …

I ordered three pillows, one duvet and a blanket to be dry cleaned. My order was returned with one pillow missing and both others ruined – one even held together with safety pins!! The driver collecting the order was late and I haven’t had …

This is the first time I have used this service and everything worked smoothly. The app kept me informed of expected delivery times both ways and my suits have been returned immaculately cleaned. One suit was quite badly stained and this came back with just one small stain remaining.

They lost my favourite dress, worth 1500gbp.
Still unclear if stole or purposely kept by another dishonest client. …

Experience with zipjet was good but since merger it’s been woeful
Last 2 orders delivery dates moved twice and when finally delivered 1 order has a shirt missing and other has a suit and 3 blouses missing plus folded laundry …

Always always best service
I have nothing but praise for the laundry always helpful and items treated beautifully. …

I stopped thinking about laundry completely. It’s such a joy, when I get all my cloths washed and folded, socks matched in pairs, and shirts ironed. The customer support is incredible. …

Do not use them!!! We’ve used Laundrapp for a while now and we’ve let some issues with deliveries being cancelled or delayed pass due to the convenience of the service. It is not a cheap option and you expect the best. However, our last …