Total Reviews 80

Average reviews from all platforms

Average Rating 4.5

Average reviews from all platforms

  • 5.0
    50
  • 4.0
    22
  • 3.0
    7
  • 2.0
    0
  • 1.0
    1
HMV reviews breakdown:
Google
4.5
80

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80 HMV reviews on Google

AW
Andrew Wyles 9 months ago on Google
( 5 out of 5 )

I bought a faulty turntable from the store and on returning it the staff were amazing and really helpful. Nothing is ever too much trouble for the manager and this is clearly mirrored by all the staff. Really good experience and loads of choice in store. We’ll definitely return!

BA
Bob Ashworth 9 months ago on Google
( 5 out of 5 )

HMV just gets better. This must be one of the flagship stores. Lots of choice. We prefer to buy film and music as hard copies. Particularly with film the streaming service you have won’t have what you want to watch. If we like …

CP
Christine Pengelly 9 months ago on Google
( 5 out of 5 )

Had a need to have a replacement for a vinyl gift as it was damaged. I spoke to James at the store who was an absolute delight. He was so friendly and helpful. He is an asset to the store.
Thank you James you are a star 😊 …

DK
Doreen Kift 9 months ago on Google
( 4 out of 5 )

Staff friendly and helpful.Dont always have what we are looking for,and prices are a bit high,esp for our tv collections.

PB
P B 9 months ago on Google
( 4 out of 5 )

Great vinyl selection – just can’t believe how much an album is these days!!

JL
Jeanette Louise Malay 9 months ago on Google
( 4 out of 5 )

Fantastic revitalisation of the store from a strictly music place to one for music lovers. Includes vinyls, merch and shirts. …

T
tsukimi819 9 months ago on Google
( 5 out of 5 )

so many choices of vinyl and figures and it has almost everything I’ve wanted. the staff are so kind and willing to help. always love my trips to hmv!

MD
Matthew Duggins 9 months ago on Google
( 5 out of 5 )

Fantastic range of media, and movies of every genre… everything is easy to find and there’s bespoke clothing too..

MH
matthew hill 9 months ago on Google
( 5 out of 5 )

Awesome staff great service and excellent selection of products only thing I found is that they had another change around otherwise I loved my shopping experience

RM
Robbie McCarthy 9 months ago on Google
( 5 out of 5 )

Always go here on pay day, staff are really lovely and always show a interest in the product your about to purchase. …

CM
Charlotte M 9 months ago on Google
( 5 out of 5 )

Nice shop, not just music anymore.

AR
Ailsa Robinson 9 months ago on Google
( 5 out of 5 )

Great selection of cds and vinyl plus much more, the staff were very nice and helpful.

MM
Matt Morley 9 months ago on Google
( 5 out of 5 )

I really like shopping here it’s got a wide range of different stuff for everyone to want to have and the staff here are so lovely kind and calm with you it’s a lovely environment to be in. Also met Olly Murs here and the security was great and staff were to

L2
LT.Ripley 27 9 months ago on Google
( 5 out of 5 )

I love HMV shopping. There’s always so much choice and sometimes good sales on. Some things can get expensive but on a whole its reasonably priced. The staff are also super helpful, funny and know what they’re talking about. We were buying …

RH
Richard Hulmes 9 months ago on Google
( 4 out of 5 )

Sign outside looks nothing like the one on website… limited stock of CD’s when I visited… huge collection of gaming clothing and paraphernalia

HD
Howard Dickins 9 months ago on Google
( 5 out of 5 )

Far more interesting than I remember. I thought it was just full of Nirvana T-Shirts and hop on vinyl. How wrong I was …

AD
Anita Denton 9 months ago on Google
( 5 out of 5 )

Great place to pick up some vinyl, very helpful staff

RS
RICHARD SAUNDERS 9 months ago on Google
( 5 out of 5 )

Awesome store for all music lovers and people looking to buy memorabilia 😁 …

Y
Yeonjunswife 9 months ago on Google
( 5 out of 5 )

It was quite packed in the store lots of people saying it’s expensive but the prices are just average for K-pop albums😭 I brought a seventeen album and the last that served me was so nice and also liked K-pop😭🫶 the range of albums was also good …

E
Eddie 9 months ago on Google
( 5 out of 5 )

Great options and a wide range, very good

PO
Peter Odwyer 9 months ago on Google
( 5 out of 5 )

Excellent service wanted a cd and found it thanks to the guy who worked there

D
Dan 9 months ago on Google
( 3 out of 5 )

Since the refit I’m finding it tough to find chart titles for Blurays and DVDs. Huge selection of vinyl but I’d like to see less of the ‘merchandise’ at the front of the store.

J
James 9 months ago on Google
( 5 out of 5 )

HMV Cardiff is a great store! I’m a big fan of buying films in Ultra HD format, this store has a huge range of them and has some great offers. Staff are very helpful. One staff member at the store named ‘Alex’ is extremely knowledgeable on …

CD
Christopher Davies 9 months ago on Google
( 5 out of 5 )

Just love this shop. Can spend hours looking round. Massive film fan. Not many shops now that have a great range of films and cd s.

RD
Ricky Day 9 months ago on Google
( 4 out of 5 )

It’s a good shop my son took me in there and I enjoyed looking at the t shirts there had .there had a couple of David bowie one’s in there what else do you need. The man is God in my eyes. Bless him 🙏 …

RB
Rachel Board 9 months ago on Google
( 5 out of 5 )

The new layout works well with so many different things to check out.

HL
Helen Langbridge 9 months ago on Google
( 5 out of 5 )

Staff where great. Love the selection of merchandise go and have a look

TE
Tim Evans (timbodevans) 9 months ago on Google
( 5 out of 5 )

Almost made my day to find my old record shop still going! First visited here more than 40 yrs ago. Moved away from Cardiff and thought I’d heard HMV had closed down so was chuffed to find some great bargains, even on recent releases, and I had to restrict myself on the number of items bought. Great choice.

DO
Darragh O’Connor 9 months ago on Google
( 4 out of 5 )

Love HMV. The Republic of Ireland doesn’t have these stores anymore but they are what they are.

JB
Jimmy Bower 9 months ago on Google
( 4 out of 5 )

Fave shop. Always great especially the bluray sales and 2 books for £6. One star knocked off as 2 for £40 on vinyl is hardly a sale!

KR
Kayleigh Roberts 9 months ago on Google
( 4 out of 5 )

Super nice staff on hand to help. The selection is fairly standard so good place to go for all the essentials/popular CDs/DVD.

MJ
Mahebub J Ladha 9 months ago on Google
( 3 out of 5 )

Nostalgic visit since I hadn’t been to an HMV for quite a while.
Didn’t realise how expensive LPs are nowadays.
The staff could be a bit more proactively helpful…. Wanted to buy a CD but got 2 books (for £6) instead.

AL
Andy Lee 9 months ago on Google
( 5 out of 5 )

Great store, fantastic service, good prices!!

BD
Bee Davies 9 months ago on Google
( 4 out of 5 )

HMV has got music, DVDs, t-shirts, vinyl, books, electronics and my favourite Pop Vinyls. Currently May 2021 they have a range of Japanese snacks and soda, they are quite expensive. Otherwise prices are reasonable and they offer good …

SO
Sharon O’leary 9 months ago on Google
( 5 out of 5 )

Love going into hmv great selection of dvds staff are always helpful and friendly always willing to help you well done guys will keep going there every time we are in Cardiff it’s nice to see cheerful staff can’t wait to go back down there soon again ❤ 😀 …

L
Lwki 9 months ago on Google
( 4 out of 5 )

Good range of vinyl, CD and more. Nice and spacious. Couple of popular CDs I was looking for not available but apart from that spot on!

B
Brian 9 months ago on Google
( 5 out of 5 )

Great selection of cd’s, vinyl, dvd’s , gadgets and alot more, helpful staff always willing to help.

BA
Beth Adler Black 9 months ago on Google
( 3 out of 5 )

Went for music but the majority of the store is focused on other media. Might just be where the brand is heading and like an MTV thing.

FD
Folkert de Gans 9 months ago on Google
( 5 out of 5 )

If only stores like this still existed in The Netherlands. Awesome collection of CD’S, Vinyl and collectibles.
Could look around for hours!

SD
Sarah Davies 9 months ago on Google
( 4 out of 5 )

Always worth popping in everytime I visit Cardiff. There’s always plenty of choice. I’ve taken away 1 star because I don’t find the staff to be very friendly. I’ve asked a question on my last 3 visits and the response was always short and …

AC
Andrew Cheese 9 months ago on Google
( 1 out of 5 )

Mostly DVDs and not blu rays. Poor selection.

KG
Keith Gibson 9 months ago on Google
( 5 out of 5 )

Always very helpful and a pleasure to return

RG
Razzia G 9 months ago on Google
( 5 out of 5 )

SO MANY AMAZING ANIME, MARVEL AND CARTOON THINGS

ST
Shane Thomas 9 months ago on Google
( 5 out of 5 )

Plenty of fantastic vinyl to choose from, happy anniversary hmv

AA
Adam Arnold 9 months ago on Google
( 4 out of 5 )

I mainly come here to browse and purchase vinyl records. If you are looking for new releases they have you covered. If you are looking for something older or more niche you are better off ordering through their website as their click and collect is quick and easy.

LM
Leeanne Maddock 9 months ago on Google
( 5 out of 5 )

Great selection of vinyl, best shop on the high street. Music, film, t-shirts, mugs etc sold, the staff are excellent. They have knowledge, passion and personalities! Not corporate robots

PC
Plaid Chérie 9 months ago on Google
( 5 out of 5 )

This place is amazing!! Has a wide range of different genres, helpful staff and awesome service. I will admit that sometimes you may not find the CD or album you hoped for but there are plenty of others there to choose from. The pricing is fair and understandable. Overall a fantastic shop.

LD
Lauren Docherty 9 months ago on Google
( 5 out of 5 )

Love going in here, the new shop looks great 🙂 obsessed with all the nerdy things they have on sale!!

SC
Steven Camilleri (ZED) 9 months ago on Google
( 5 out of 5 )

An age old shop that is still going well, even with with the internet shopping and music streaming. They have a great selection of vinyls in, they have old school as well as new stuff like Marvel Infinity War vinyl picture disc along with …

FB
Furd Burfle 9 months ago on Google
( 4 out of 5 )

Reasonable choice of media available. Jazz section not very inspiring though and I don’t understand why they sell those cheap record players, not decks, that are unlikely to bestow the full quality of reproduction available from vinyl pressings.

HL
Hannah Lehren 9 months ago on Google
( 4 out of 5 )

Overall this place is great. There’s always plenty of staff around to help with questions, and lots of merchandise on display so you’re sure to find what you’re looking for. The only problem I had was they left the anti-theft device on a …

AM
axeratedmofo Maddison 9 months ago on Google
( 5 out of 5 )

Awesome selection of rare and collectors vinyl soundtracks, things that I genuinely wouldn’t expect at prices that were lower than you’d find them for online.
One item I couldn’t find and a member of staff searched for ten minutes to track …

LL
La La Lottie 9 months ago on Google
( 5 out of 5 )

Lovely staff who are willing to help and love a convo with some of them always a good selection very rarely will have anything your looking for out of stock and will always help you find what your looking for, one of the highlights of going to Cardiff is going here

DC
Dale Clare 9 months ago on Google
( 4 out of 5 )

A really good store to but DVDs, CDs, and vinyl recalls. It has two floors , but as I have to use a wheelchair I am not ably to go up there?? I might be wrong but I have not seen a lift in the store. It’s still a good place to go in and find what you are looking for.

JX
Jason X 9 months ago on Google
( 3 out of 5 )

The latest films and music at fair prices, HOWEVER prices almost never get reduced by a significant amount for older stock. Staff can be helpful but have a bad case of “chatting”. The till upstairs is almost never manned and upstairs itself is beginning to look a bit ghostly with the bulk of staff preferring to work downstairs.

MJ
Mahebub J Ladha 9 months ago on Google
( 4 out of 5 )

Visited an HMV after quite a while since the Peterborough site was closed down.
Good to see vinyls making a comeback because their sound quality is excellent.
But staggered to see the commonest price tag was £29. …

JB
James Bevan 9 months ago on Google
( 4 out of 5 )

Started becoming a customer here again after not being a customer for like 5 Years.
Don’t know why I stopped. …

TN
Techno Neljo 9 months ago on Google
( 5 out of 5 )

Love the place. and the shop staff that help my yesterday.to help me find the t-shirt I wonted. For dad.was not in his size.they where a great help as well

ET
Euros Thomas 9 months ago on Google
( 5 out of 5 )

The staff in Cardiff HMV OMG!!!!! I have never been in another shop in Cardiff where the staff are so helpfull and knowledgeable, and if they cant answere your question will find someone who can, and not to much trouble to find an alternative item, 10/10.

SD
Sheila Davies 9 months ago on Google
( 5 out of 5 )

What a selection. Great range of vinyl. Fab background music in store. Knowledgeable staff. Spent more time than expected as wantd to stay and enjoy, as well as buy!

MW
Matt Watts 9 months ago on Google
( 5 out of 5 )

Since the company’s rebranding a couple of years ago, I’ve noticed the customer service has dramatically improved. Out with the “I am cooler than you” demeanour, in with customer service advisors who are engaging & helpful. The layout inside makes it easy to find desired items along with a great vinyl section to boot!

RW
Robyn Watkins 9 months ago on Google
( 3 out of 5 )

Staff are lovely but they sometimes hold bands upstairs to play which is very difficult for me as I have sensory issues and seizures from stress. If I wanted to go to a loud gig I would pay for one.

SH
Steve Holmes 9 months ago on Google
( 5 out of 5 )

Yes, they have great deals on sale items, I bought a pair of Sony ear pods a real bargain and super quality 🙂

JW
James Waistell 9 months ago on Google
( 5 out of 5 )

Service is great, as usual. They couldn’t get a couple of foreign movies I wanted. It would be impossible for them to get everything. Otherwise, all of the other box sets and movies I wanted were there and lee than ebay. Yay!

GK
Giannis Kipreos 9 months ago on Google
( 5 out of 5 )

Good hmv. Massive selection of Blu-rays and dvds. Which is what I went for. Good deals to be had. They stock most of the better collections and labels. Indicator, arrow, 88 films, criterion, etc. So if that’s what you’re after check it out. Also a massive selection of everything in between. Friendly and very helpful staff.

LR
Lee Russell 9 months ago on Google
( 4 out of 5 )

Lots to choose from from the latest releases to beloved classics. Prices are more expensive when what comoared to other retailers (especially online). But they do have regulaf price-crash deals and 2 for 1 offers. …

L
Libby 9 months ago on Google
( 5 out of 5 )

No Nicki Minaj albums and a limited Kpop section. They should get more kpop groups such as TWICE and DAY6 and a few Kpop soloists such as IU and more BABYMETAL, other than that the store is okay. You can spend quite some time in there tryna find what you want. Ahhh nvm I found the nicki minaj 🤩🤩🤩🤩🤩🤩🤩🤩 …

MH
Mark Henderson 9 months ago on Google
( 5 out of 5 )

Great newly refurbished store.
Great selection of vinyl.

NR
Nathan Robinson 9 months ago on Google
( 4 out of 5 )

Pretty much the biggest spot left in Cardiff if you’re looking for a huge collection of movies, games, comics and memorabilia all in one place, and an ideal spot for wandering through when you have some spare cash to spend and nothing in …

LA
Lee Adams 9 months ago on Google
( 5 out of 5 )

With prices being generally very competitive and having a quite extensive stock of DVDs and CDs I am one of those who prefers both to browse and purchase what I am looking for from the store rather than buy lazily online….. …

HM
Hi Me 9 months ago on Google
( 5 out of 5 )

One of the best large music stores in Cardiff. At the moment they are pushing 50’s & 60’s music, which I love. It’s like all the big stores if you look around there are deals to be had.

KJ
Kaz Johnson 9 months ago on Google
( 5 out of 5 )

There is a sale on upstairs at the moment on t shirts. Very good quality tops for really cheap

GT
Geoff Thorp 9 months ago on Google
( 3 out of 5 )

The range of items is the same no matter which shop in any town or city you go in…. I suppose they fill everyones needs who is looking for a dvd or vinyl…. At least you know before you go in they will probably have it..?

A
Alexandria 9 months ago on Google
( 3 out of 5 )

playing music way too loud, almost went deaf

DX
Darren Xiberras 9 months ago on Google
( 4 out of 5 )

Just check prices before making a purchase!

SP
Steve Penny 9 months ago on Google
( 4 out of 5 )

Great selection at good prices and friendly helpful staff. Not quite up there with the best indies but an essential and reassuring presence on the high street with prices very close to Amazon which is remarkable given overheads etc.

MJ
Mike j Taylor 9 months ago on Google
( 4 out of 5 )

Lots of collectibles, they had Alien figures also, great for Marvel and stuff like that too, oh and music

RW
Raymond Wigmore 9 months ago on Google
( 5 out of 5 )

Plenty of music to chose from cd vinyl, also books t.shirts all musical theme

AP
Andrew Prior 9 months ago on Google
( 5 out of 5 )

Popped in to browse but after being helped by a very friendly member if staff ended up browsing and buying a fair few things. Saw him again and he got me to get a purehmv card. Excellent customer service.

KD
Katrina Davies 9 months ago on Google
( 5 out of 5 )

Love this shop, everything you want in music & dvds.
Plus, the staff are lovely & very helpfull.

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