Hospital Of St Cross reviews

90 Yr old mum had full knee replacement and stayed on Cedar Ward. Really lovely, caring, attentive and professional staff. Everyone who helped, nursed, operated on, gave therapy, cleaned and fed my mum deserves a huge thank you hug from her very grateful family.

Visited this morning at 9:30 and was home by 12 noon.

Great care shown me from check in, to discharge during my colonoscopy assessment …

Just spent two days in the Cedar Ward having a full knee replacement. The level of care from each and every staff member was incredible! People from the hospitality industry need come here and learn how to provide dedicated service with a smile.

It was my first experience of Rugby St Cross. All the staff are approachable ,professional who show genuine care and respect to their patients. I would particularly like to thank Claudio – Nurse on the day ward and Rachel- surgery Nurse for their care on the ward. A big thankyou for excellent care

Went there for some blood tests the staff is polite although we can only enter 20 minutes before our appointment, was really empty and very quick

They postpone the dates of important examinations without specific reasons, you can only guess that they put someone in your place, I wonder how much you have to pay?

Had my 2nd knee replacement 21/6/22 which went as smoothly as the first. Standard of care received was once more second to none. Right from the consultant to the nurses, from the cleaners to the lady who served the tea/coffee – my short stay was excellent. Many thanks to all on Cedar Ward

Every time I’ve been here it’s been very productive. They have either helped me there and then with low wait times . …

Visited day surgery today with a relative. met by a very helpful volunteer Sue Press who was most helpful in showing us around.

It’s great to support our local hospital. Everyone is so caring and supportive.

I attend the Urgent Care Centre here on Friday evening after obtaining an eye injury from an incident using gym equipment. I was triaged by a lovely nurse within 45 mins who was attentive and thorough. As it was an eye injury, she called …

Staff very friendly, waiting times really good. Parking at the time was cash only at machine with a broken hand hard to pay via phone.

I can but say…I would recommend anyone to go to Rugby St Cross.
The staff were marvellous, they put me at ease from the moment I walked into reception, they really do work as a Team. …

I couldn’t be more pleased with my hip replacement at Cedar ward Rugby St Cross. My operation went well,the surgeons explained everything to me, all staff were very professional and caring,I could not have been better cared for if I had …

Clean, tidy and nice, helpful staff. Just need to remember there’s no A&E department at this hospital 😉. …

Since the moment I arrived 20/08/2022 for a partial knee replacement, I can generally say from the bottom of my heart ,the general staff ,nurses, Mr Thompson, mohamad the orthopaedic doctor the anaesthetic staff ,physio, made me feel so …

Nice hospital staff very friendly was nice to see my nan is looking well 😀 …

Came to St Cross after speaking with 111 and could not fault their service, had an appointment at 3 o’clock in the afternoon, was checked in at the reception by a lovely lady called Eileen, then was seen by Claire the Nurse who recognised …

I had a major knee operation, on the 22nd of March and I wasn’t looking forward to it, but I can’t thank everyone enough on the cedar ward, for taking good care of me, lovely members of staff who are always their to attend when needed, thanks to the surgery team for a great job, the road to recovery starts now 💙 …

Attended the hospital for the first time yesterday and despite arriving late for my appointment I was treated with compassion and integrity. My sincere gratitude to Mr D Rejali and to the elderly staff at the entry/ exit of the Outpatients …

Yesterday l had a procedure in Day Surgery, l had excellent treatment and care, Thanks to Jo and all her team, nothing was too much trouble for them especially seeing how busy they are.

I was attending my appointment this morning’ at Rugby St Cross.
I was greeted by a nurse ,who kindly asked after my wellbeing,,sadly I have a great fear of needles and mentioned this,. leaving me for a second Heather had …

Had 2 uni knees done at Rugby St Cross and I cannot thank them all enough for their care and support during my surgery and recovery. I had a few blips that knocked me down but they helped me with support and understanding to get me to a …

Excellent care on the Maple Unit. A welcoming and calm environment. Amazing staff who couldn’t do enough for me. Could do with more direction signs to the unit as this was our first visit and not easy to find.

Went into the Urgent care at 8.00pm and was told there is no doctor on duty, and only a couple of support staff were there.straightaway asked me to go to Coventry university hospital with high pressure and high heart rates . Don’t …

I had a MRI scan on Friday 28th August and I was anxious after previous bad experiences at a different hospital. From the moment I walked into the hospital I was welcomed and put at ease. The staff in the MRI department were just lovely and …

Had a stay at st cross rugby end of August for 4 nights. Could not fault the staff and service one bit. Wasnt impressed with the food options but got by. Excellent service provided by everyone from the minute i arrived til the minute i left especially Tracy hold my hand when i was crying in so much pain.

I was an in patient on Cedar Ward for a Total Knee replacement on 14th November 2021.The overall care I received was simply exemplary and I most sincerely thank the surgical, anaesthetic, nursing and physiotherapy teams for their expertise, …

Absolute awful experience and service from start to finish. The staff were too busy talking and drinking drinks behind the screen than registering patients. Everyone was made to feel they should be waiting for their gp Monday morning. They …

I recently stayed in Cedar Ward after a total hip replacement. Having never been operated on before , I was obviously anxious about the whole hospital experience. I shouldn’t have worrried at all. Everyone from the tea ladies to the …

Admitted today for eye surgery at The Day Surgery unit. The whole process under current conditions were excellent. Thank you to all the staff especially Helen. Every ward needs a Helen!

I took my mother to the glucoma clinic and was attended to by Joshua. He was very professional, kind, patient and full of genuine humility. Joshua is such a blessing to humanity. The world needs more people like you. Well done Joshua and thanks.

This hospital is operating a scam phone service. During this time (COVID-19), the hospital is not allowing anyone to visit even their parent, who has been admitted into the hospital. The single star rating is not for that, because obviously …

Mother went a week ago she says she was a wreck before going but ambulance staff were second to none patience with senior citizens. Refused to let her leave without food. Escorted her to departments via wheelchair. Straight in straight out. …

Can’t fault the medical staff but, like most hospitals, they see the need need to charge for parking. Fair enough BUT the blasted pay machines are impossible to use. They ARE impossible. Nevertheless, if you fail to pay, you are sent a fine …

Today I took my husband to an appointment at St. Cross, the appointment time being 10.20. We left Lutterworth in good time, but were unaware of roadworks with 3way temporary traffic lights on the A426, so were running late. …

Went into the A&E at 10.30pm and was told there is no doctor on duty, and only a couple of support staff were there. Straightaway asked me to go to Coventry university hospital. Don’t understand why you’d have an emergency unit open 24hrs …

Just got home from having knee surgery
I can’t praise the day time girls highly enough
Nothing was to much trouble, I was in for three days and I would personally like …

Great hospital, they treated my mother, they are always friendly and we didn’t have to wait long to be seen.

Needed a MRI scan it was for the mobile unit appointment was for 3pm and you have to arrive at least 20 minutes before as with traffic you never know how long it will take to park up etc. Got there 2.30pm. Was very badly organized. They …

Staff here do their best but it’s very difficult to find your way to the right bit of the hospital, and there is no bus from the station to the hospital. The place generally feels understaffed. …

I had an overnight stay in Cedar Female Ward on Friday 3rd February for a back operation. …

Had a knee replacement,amazing treatment,thank you to Gail,Tracey, Laura, kat & Safi and everyone else on cedar ward,thank you for your help & kindness

Great staff with a team spirited atmosphere, really clean hospital with easy access to all departments. Payed parking with the first 30 minutes free.
I love this hospital so much but it is underused within the community.

Had total knee replacement – went onto Cedar Ward post op . This hospital came highly recommended
Not the most amazing experience anyway, The surgeon was great along eith the …

Nearly tow months I wasn’t able to walk I went to A&E rugby. without any checking they simply said we can not see anything wrong with your foot they don’t listen to your explanation of what’s wrong with you and just try to get rid of you as …

Went here for a blood test on the 17th May.
First off who desided to call it the blood taking unit? Walking into the unit I was greeted with a, notice saying blood centre no closed, I had booked an …

Fantastic caring staff, as always our NHS does an amazing job. The problem lies with underfunding. This is painfully obvious when you have to wait 5 hours to be seen. They are dramatically understaffed, as most hospitals are at the moment. …

Fantastic Hospital I go to the macular unit and the day unit for a field test excellent service staff a wonderful and Mr pagliarini is wonderful as my eye consultant

PARKING
This review is for the parking only and not the hospital.
UHCW have said they have “updated and improved” the way customers pay for …

Regularly visit here, including to take my children to outpatients appointments, parking can be difficult (although easier than UHCW) and although it is great that the first 30mins are free, the next quantity available is 3hours, which is …

I had the misfortune of my father staying on MULBERRY WARD .. I would like to know who is responsible for the cleanliness and sanitation of this hospital as it STANK OF URINE !! Also the level of care towards the patients is bad. …

Closed,closed closed maternity ward. What a shambles from the Cheif executive that could have took a paycut instead.
Wake up taxpayers the management are the fat on the bone. Zzzzz

Came in for my knee operation yesterday and cannot speak more highly of the staff in here on cedar ward they have been absolutely amazing, so kind and careing and nothing is to much for them, by far the best hospital I’ve ever been to, so thank you to the morning and night staff

Came into day surgery on 11/03/3020 for nerve block injections. Staff where really friendly was looked after by Teena & Wendy . Was wheeled down to theatre by Michelle who was also great xx

Went for a CTI scan here last Friday although I know I have a problem with finding a vein for needles having 8 attempts to put in a canular is ridiculous. As I wasn’t the only one at that time 3.30pm that was having problems perhaps more experienced staff is needed – would not like to have this kind of treatment again

The urgent care centre is rubbish – they don’t listen to your explanation of what’s wrong with you and just try to get rid of you as quickly as possible. The service they provide is below standard and completely unacceptable.

Needs an A&E again come on government we need to take pressure off Coventry & Northampton, Rugby has grown by over 20 thousand people in ten years, spot it out.

Had MRI, no wait, straight in & out👌 …

Was on cedar ward today and couldn’t fault the ward and sister Paula and the theatre girls. All so friendly and nothing too much trouble. Such a calm environment to stay in. Thank you all x

Its a hospital. I didn’t come out dead. 👍 …

Amazing hospital, cedar ward took excellent care of my husband during his stay, food was nutritious and generous portions. just a great big thank you for your care

I recently attended for endosay appiontment The procedure wassnt pleasamt but I wanted to advise that all of staff on Willow Unit were Really kind and helpful

I was in day surgery and I found the ward I was in was very clean and tidy the nurses and doctor’s were very helpful and polite it seemed to me they were well organised.

I’ve just been in for Knee surgery, excellent care from everyone on cedar ward . Super friendly and made me feel really comfortable.👌 …

Beautiful view in picture . don’t know inside hospital.

Great hospital. Reasonable parking charges. Needs an a+e though while ever expanding Rugby needs a functioning hospital.

This is a fantastic hospital all the staff are amazing .I was there 2weeks ago for a capsual realise op I could not wish for better care the two nurses that look after me Carrie &Sam were fantastic the Theatre staff to all made me …

The staff were attentive informative friendly and funny can’t wish for more

Tried to leave feedback on the NHS website but they refused it because of ‘negative feedback not being helpful ‘

I have just spent a week on cedar ward well what can i say 5 star service my quality of care was exceptional above and beyond there caring compassionate reassured me every step of the way i felt very cared for from the dr metcalfe and is …

Great staff. I can think of infinite places I’d rather be, but when needs must the nurses here are nice and professional.

Excellent i have been here twice now and on both occasions its been 110%, i cannot fault the staff at all, very well organised, a credit to the Hospital.

4 hours in A and E and still not been seen and the place is quiet.Awful place with a very rude receptionist women who spends more time sorting out her kitchen fit and texting on her phone then anything else.

Clean and tidy. Wait time to be seen was long. Very kind and thoughtful staff

Such lovely people and very professional and a very experienced team. Thanks 👍 …

Come in with a cut and have to wait for 2 hours not good all the people can waik in and get seen that is not good. When to the rest to the receptionist and that don’t care I ask for more tape and they told me to hold sorry nhs but this need to improve

Love st cross 🙂 it’s friendly, local and saves driving miles to Coventry:) please give more services:)

We were in and out within 15 minutes. The staff were very friendly and helpful.

If you have an emergency don’t waste your time, go straight to the Coventry university hospital.