Kent & Canterbury Hospital reviews

I had an operation at Canterbury hospital and all of the staff and nurses were so helpful, caring and reassuring. I was very well looked after by all involved and my nerves were very quickly settled. A lovely hospital to visit with amazing staff!

I don’t like to turn up at A&E unless I’m feeling really unwell. I was given an appointment through 111 as I was having extreme nausea and was unable to keep down any food or liquid, they advised me to go to the appointment as I would …

Trauma and orthopaedics is brilliant!
Though they might want to consider having telephone consultations more often than face to face. Long way to travel for a 3 min appointment that doesn’t require you being actually seen.

Ella at the UTC was absolutely amazing! I was a bit of an idiot and had lost half of my fingernail and she made me so at ease and calmed my nerves and kept the whole situation lighthearted all while treating my finger it was done before i knew it and only thanks to her she was so kind and patient. Best service I could’ve asked for.

Following are not my experiences but of my 86 year old neighbour (RW) whom I took to the Dermatology clinic today. It was a follow up visit, 8 weeks ago the GP arranged for RW to be checked for skin cancer at K&C. Four weeks ago RW was …

I walked around the hospital for 20 minutes trying desperately to find the cardiology dept. There is not a single sign for it anywhere. There wasn’t anyone at the information desks to ask and in the end I had to ask a Pieter who found me wandering aimlessly around. Even then it was extremely hard to find.

Place and it’s staff is a complete disorganised mess. And they have the audacity to strike for more money. If I was as useless at my job as you all are at yours I’d be jobless.

My mother is currently on an acute ward due to a stroke and infection (complicated rather than straight forward case). My experience to date over past two days (since admission) has been excellent for care, for nursing, and for doctor …

Parking at the hospital is primarily pay-on-foot. On approaching a car park with an entry barrier press the green button to take a ticket. Before returning to your vehicle, you will need to insert the ticket in to one of the Pay Stations …

The dental department is my worst ever experience. A young female person examined my teeth and said she would perform an extraction. I told her my oncologist at St Georges, London was on holiday. Hence my visit to this hospital. She …

I have recently had to visit the Endoscopy Department for 2 separate procedures. On my first occasion there was a long wait because there was an emergency before me. On my second visit I didn’t have too long to wait. The staff are very kind …

I recently got referred by my GP who was amazing and I got called to Canterbury very quickly. I was so nervous but all the staff from reception to Nurses and Dr’s were unbelievably caring . Mid 40’s having my first ever mammogram. One woman …

Reception is slow but you can use the automatic machines. Well signposted as it is a big hospital.
Extremely friendly staff and excellent results for 4 cataract and cornea …

Invicter ward 2022 july/august
Just wanted to say thanks to all staff from nurses doctors porters wards help
kitchen staff, cleaners and care assistants. …

The staff are always so friendly and approachable in the Kent hospitals, regardless of their job or grade, and they make a real effort to be upbeat and cheerful to put patients at ease. It’s an enormous contrast to the horrible experiences …

Terrible attitude from breast clinic staff could only offer me 1 appointment out of catchment area at school pick up time or on a day an time my daughter would be in a gsce. My daughter has had breast pains for nearly 8 months yet …

I arrived at K&C hospital at 7.30am today for day surgery, an adenoidectomy on Kent Ward. Everyone that I encountered were happy, friendly and welcoming. I have anxiety, especially around hospitals and being put under anesthetic due to …

The consultant looking after my dad while he lost his brave fight to cancer wasn’t good enough none of the family had faith in her won’t name name’s yet. Maybe she should look for a career change as she’s not a good doctor. Dr C you who who you are.

Appointment on time. Staff friendly and efficient.

My visit was for Day Surgery. I was looked after very well. Both before and after my procedure. All staff were courteous and professional.

Yesterday I visited the breast screening unit – everyone was so friendly and caring making the appointment much easier to deal with . From reception, to Anne who did the screening to Dr Moorehouse and her nurse . Thank you all so very …

Due to being an absolute muppett, I had to use the UTC at Canterbury. In fast, out fast, excellent treatment. I called 111 after a hand injury, with consistent bleeding. They directed me to WHH Ashford, who are overrun as they deal with …

I find that the children’s unit and dolphin’s ward is a lovely environment. The nurses are kind and caring. However, the doctors are rude and can’t be bothered. The waiting room is lovely, and the hospital itself is okay. I wouldn’t choose to go here for my appointments though, as it’s fairly dirty and needs more facilities.

My wife used the Minor Services Unit twice in the past week. The staff were amiable and agreeable at all times but the level of medical knowledge/care was below expectations. The first visit drew a blank, an X-ray which showed nothing. …

Clean and tidy hospital. Didn’t have to wait long to be seen. Very happy

I have just arrived home following a full knee replacement at Kent and Canterbury Hospital. Mr Reddy was my hero Consultant backed up by the best team i could have wished for on St Lawrence Ward. The Nurses and Assistants, Therapy Team, …

I had a very professional and quick service I have cancer of the throut, and have received Radio therapy. I have just received 4 week of this and hopefully all has gone well. I Thank all members of staff for all you have done, and also keeping me safe.

Had a really positive experience in the minor injuries unit yesterday with a cut to my hand. Had just a 10 minute wait and was seen by staff who were reassuring, polite, and professional.

Honestly I would love to give this hospital 5 stars as Marlowe ward is amazing…. But it’s just an utter shambles. Sure, covid doesn’t help but there is 0% communication between departments and all that happens is sick people like my father fall through the cracks.

Went to K&C for a biopsy. I was hesitant and unsure of what this entailed, but I was soon made to feel calm and at ease by the attitude of the wonderful staff, the nurses and the clinicians . …

Went in for an MRI scan on Friday evening. The staff were very courteous and helpful from reception onwards, despite the fact it was clear there was a high workload. The appointment was on time. …

Visited day surgery for my assessment before surgery! 2nd assessment in the passed 6 months. Thank you to the lovely lady who was able to take my blood first try and left no bruising both times! Friendly staff made me (with my 2 yr old) feel very comfortable and welcome!

The Hospital PHARMACY its sily. When arrive there was just 2 People came lady waswaiting 1hr arleady before me.On questions how long take bring my med from prescription she said I have to wait at least 30 min its sily. My med its on the SHELF !! Last time get the same med and was 1st in que and waited 40min!

I have just finished treatment for prostate cancer at the Kent and Canterbury Hospital.
The treatment I received was perfection, this is the only way I can describe …

I had a procedure to the Dermatology department, and l would like to thank you very much to the two nurses on shift who was true proffessionals, they reassured me during the rocedure. Thank you nurse Julie and nurse Magda, for your kindness and support.

The first thing new visitors to this hospital (Newer building outpatients)l should be aware of is that you walk in on street level from the car park or bus stop into the main entrance on the 1st floor not ground floor the second things is …

I had an investigative appointment here on Sunday morning. Not only was I called on the allotted time. The staff couldn’t have been nicer or more caring. Apprehensive as I was I was soon put at ease. What a nice feeling to know we still have such nice people to look after us.

Recently had an operation here. The staff couldn’t have been more lovely. The checks of my ID through my bar code and allergies were conducted at every stage of the way. The operation went excellent and the NHS took most excellent care of …

Very helpful and compassionate staff went that extra mile to help my father in his distress . The nurse on reception in the urology department Tina was very kind as was the manager Brenda . They took the time out to help even though they were obviously very busy. A credit to your hospital.

Having recently been in for a colonoscopy I cannot praise the staff enough, they were brilliant, I even watched the procedure on the monitor. I have to admit I was worried but the staff put me at ease. So thanks again, and fortunately the result was fine .🙂 …

i went in on wednesday 6th jan for an ENT operation Kent ward and H D Unit I was not looking forward to it I thought it was going to all be a bit “war zone” but i could not have been treated with more kindness and consideration by …

I recently underwent surgery for the removal of my left kidney, today I
received a letter giving me the all clear. I am cancer free and a very
lucky lady thanks to the wonderful care and attention I received from …

I went to Kent and Canterbury hospital after dislocating my shoulder Monday night by some horrendously poor technique at closing the door. I was treated by Tara and Alison who were brilliant. I was seen extremely fast and had x rays done …

A month since the hips and knees operations were moved from William Harvey, I was very impressed by the level of care and attention given to me throughout my stay. After a long, hungry wait in dressing gown and boredom, my turn arrived and …

The staff are incredibly unhelpful and this goes for the other east Kent hospitals as well as this one. Every time you phone them they fob you off to another department. When you get through to that department they then fob you off to …

Kingston ward don’t have time or enough staff to look after patients . Do not let your love one stay on this ward they are not looked after properly and left with bed sores ! They only person on the ward that helps was the tea ladies..

Hi, good morning,I had an appointment at the orthopaedic day centre for a spinal injection, on28th NOV from my initial contact with reception through to meeting the medical team and supporting nurses I felt comfortable and relaxed, the …

I have been attending the amd clinic over the past few months,all the staff have been amazing,kind and helpful and getting in touch with your results very quickly just want to thank you all for making a very worrying time for me a lot less …

Came here out of hours for severe pain in my throat. Instead of asking me any questions or inspecting any of my symptoms, I was left waiting almost an hour after being called in (despite someone else being called in after me and having been …

I have just spent three days in St Lawrence ward for a total hip replacement, and I can’t praise the staff too highly. Everything they did was so kind and professional. …

Canterburry hospital is vary poor service.i had appointment there on 12/03/2019 at 15:00 o’clock.i been there 5 minutes early told to reception.i wait on reception more then one hours, doctor didn’t call me,i keep telling to receptive I got …

following a nightmare stay in Ashford i have nothing but praise . found out my problem kept my family informed and the staff, both nurses and doctors were superb. can’t make out why 2 hospitals who are part of the same trust are so different.

Would like to say a huge thank you to the staff at this hospital. Went in extremely nervous for my procedure and GA but the staff were incredible at calming me down and making me feel safe and cared for throughout the whole experience.

Attended today for day surgery. All staff were great and very thoughtful. Only think I didn’t like and added to my anxiety that I had to sit in waiting room pre op in front of a load of strangers in my dressing gown and also was asked a couple of personal information in front of them. May have contributed to my bp going skip high!

Always keep you waiting for so long , most of the times when I went there to check my kids no GP on site at all and etc. absolutely disgusting, don’t recommend ! In case of emergency head to Margate or Ashford if you are from the area nearby ! My advice is to shut down this place its waste of space and time !!!

Visited the Emergency Care Centre at Kent and Canterbury Hospital this evening with my 3 year old- having been on hold to 999 for what seemed like an age. They were so utterly amazing and responded so quickly. We are so lucky to have this amazing resource, Im sure it saves many, many lives

My husband is 3 month post kidney transplant. On 1 November he was an emergency admission onto Marlowe Ward Canterbury Hospital. He was diagnosed with Sepsis. Not only did they cure the Sepsis they also saved his kidney from rejection. …

Went for a MRI scan,was seen quickly. The staff are polite and helpful

Always 5 stars for the NHS. Fantastic group of people and need our support for the future.
Been here more times than I care to mention with family and friends. …

I rang today to re book my appointment, as I do not feel well…I waited 40 minutes to be spoken to, I was number 2 in the cue when I started, what on earth is going on with this system. How can you be left in a cue of 2 for 40 minutes!

My daughter recently had a scan here I was told by the consultant at the time she was clear of cysts in her kidneys and she was absolutely fine! After a doctors appointment this morning for something unrelated, the dr gave me her results, …

Perhaps it’s just me but the paramedics are the some of the rudest, snarkiest and just plain nastiest staff members I’ve encountered during my stint at Kent and Canterebury hospital. It’s a shame because all of the other staff members are …

I don’t ever post reviews, but I am so so impressed with the staff and healthcare professionals at this place. I’ve had to go in twice this year for injuries, and we were seen, taken care of, and let out within 40 minutes. Even on a Friday …

I suffer seriously with acute anxiety and social phobia issues and the thought of today’s procedure was terrifying! I’m sitting in doors now in awe of how every single doctor and nurse were absolutely exemplary just SUPERB!!! Thank you all …

Incompetent and poorly run, better to close the place. It’s very close to the bottom of the pile out of 133 NHS trusts. Always wait for a at least an hour past the so called appointment time. They employ a nurse to ask you the same ID …

I was in Canterbury hospital for 15 days on mount ward the staff are lovley and brilliant the hospital was really clean the care I got was really good from the neurological doctors I would recommend any one to go to Canterbury hospital the hca are lovley funny and so kind

Cannot speak highly enough of all staff who looked after me after I had a stroke

My husband had to have a CT scan on Saturday evening, done and dusted even before his appointment time and I had to have a chest Xray today. Very prompt and staff very professional and polite. Kent and Canterbury a credit to to our area.

Really prompt outpatient service today. Saw consultant, had blood test and was out the hospital within half hour. Really happy with the efficiency and attitude of all the staff I met.

Took my boy for a MRI. They made him have a uv whilst being awake and put him to sleep oral. Not giving me a choice for him. He was suppose to go to his MRI at 10:10 am but never have him his sleeping juice till 10:30 am! Then he took an …

This hospital is lovely and clean the staff are friendly and have a very strong understanding of autism what made the whole situation easier. To all thank you so much 😘 …

This hospital is in dire straits. Mistake after mistake. Another mis diagnosed hip fracture. Why can’t the Drs read a simple x-ray? Its a fracture clinic for goodness sake. The place is dirty, over heated, understaffed- though who would …

Thank you Katie Golding the sonografer at Canterbury hospital. You took your time and explain to us all about our baby girl and what you will look for etc! We felt so happy and reassured everything is ok!

Had a colonscopy yesterday yet again and I was dreading it but the Endoscopy Department were brilliant from the reception to the nurses to the most wonderful Gastroentereologist ever. I feel really grateful to all these people who made my …

Everywhere looked clean and cared for. The staff (nursing and other) were pleasant and helpful. Just a whinge, I had no post operative advice and was discharged with no pain relief.

due to 2 blown discs I’m currently undergoing physio and aquatherapy, I have been pleasantly surprised by the great services I have had with both treatments, brilliant specialists and wonderfully friendly support staff that offer constant reassurance making you feel welcome and cared for!!!

Don’t normally write negative reviews but I have not had the best experience here and hopefully this feedback will help them improve. Recently I injured my knee (torn ACL) upon my first visit I was told I had torn small fibres in my …

As an NHS hospital this is one of the better places I’ve been to as I have to go there quite often. Not really much else I can say about it except all the staff I’ve met are approachable and helpful.

A 71 year old bachelor friend was due to have a hip replacement. On pre op consultation with two senior nurses he informed them that he was diabetic. He was told to attend for the operation at 6.00 a.m. with surgery to start at 7.00 am. …

You cannot love a hospital, but me being me am happy as long as the staff are friendly and I feel a good atmosphere. WHICH I have to say, I’m more than happy with my treatment.