Huntingdonshire District Council reviews

Horrible customer service 95% from customer service it’s racist when hear stranger name and if you don’t speak English we’re well they shut phone over your face I have more than 5 records

The Customer service advisers here who answer general enquiries have a nasty attitude every time I or other residents I know call. If you have a complaint, instead of finding ways to remedy the issue they quickly go into an aggressive …

Absolutely appalling customer service! I’ve tried to contact the council tax team via phone 34 times in two weeks! I’m on hold for 40minutes before getting cut off! – general switch board just as bad and when your finally through (switch …

Have nothing but praise for all personal in all departments, when I needed them most.

Previously tried to get hold of the council in Nov but was on a very long hold time and gave up. Just called and spoke to the council tax team today, on hold about 2 – lady was polite and helpful & resolved my queries very quickly.

Despite a somewhat (but expected) on-hold time on the phone, the individual (I think it was Sandra/Sharon?) on the phone was very helpful and explained very clearly the steps I needed to do online to secure what was needed to be done. …

Not sure if I caught a member of staff on an off day, i called in to general enquires, asked a question, and i was put on hold for 10 minutes and then they abruptly hung up on me. Called in again, asked the same question and this women …

Very helpful and friendly service ar the council tax department. Only fault is long wait on telephone.

These organisations are the wedge between family I am sick to my stomach that company like this is avalable. I have been been put into death because of there incompetent. When ever I try to sort it out they simply pass you on to another …

If there a lower star to give it will be it.

Tried calling with my mobile number displayed and it is constantly going to …

Extremely bad service. very rude and most of the staff are in bad temper. it looks like they are having a long day. oh, very ruthless when it comes to collecting outstanding money and with their threatening behaviour letter. poor us, we don’t have any other choice to select our council 🙁

Not competent people working in the Council. They only see numbers.
Council House: you are not an alcoholic, you do not have any addictions= no council house

Awful!! Tried phoning on and off for 3 days? If they don’t cut me off, the answer phone keeps you on hold then says “thank you for your patience” and cuts you off. It is such a poor service!!!

Never come across a council quite like these. The most unhelpful and rude people.
Something needs to change with them! …

Excellent new building – Google Maps are considerably out of date and doesn’t even show the new building which was opened many years ago …

Office at Yaxley shut on Fridays at 1pm when supposed to be open . I waited for 30 mins till 130 . I have been trying to contact Huntingdonshire district Council all day by phone constantly engaged very poor experience.

Wanted some information but wasn’t sure who to speak to. Rang reception, lady was very pleasant. Gave me all the information I needed and the contact details, and also wished me luck with my query

I would like to thank Linda in the Council Tax Department she was very helpful & explained everything clearly. Great Customer Service.

Appalling service not 1 person gave me the same advice hence delays in any benefits there needs to be 1 department to help people to claim benefits

Rang up to sort a family members council tax out as somebody has passed away absolutely useless wouldn’t help in any way rude and condescending

Cant bloody empty a bin left my black bin last week and now left my blue bin

On hold for 43 minutes, didn’t even get my call answered, would give them no stars, will try and call again tomorrow morning.

Super friendly lovely lady who helped me with a council tax over the phone

Always really lovely and very helpful, I don’t understand why so many people are moaning

Quite a delay on trying to talk to someone.

7 minutes on hold.

Good communication inmost department s. Friendly staff

Scum bags going after little ol ladies pensions

Good service from the General Enquiries team.

Ridiculous waiting time for 2 days 😡😡!!!!!! …

no