Ikano reviews

Hi , I had a very poor experience This is not very help full service about pass your 0% loan. When I was plan to go buy 0% finance stuff and spend £2000 and when I start to process my loan at the end it’s say I am eligible and continue but …

I asked for a payment holiday in February. It has been accepted. A month later I paid 2 installments. Overdue and current. 3 days later my credit score dropped 41 points due to a missed payment. Hard to contact the bank and they are not helpful

Great to take out ikea finance but the problems begin when you want to pay it off early and it’s so difficult to find out how to speak to an actual person. Paid off my ikea finance early, then they still took the direct debt payments, when …

Having a perfect credit score on Experian I was still refused Ikea finance. Probably for the best after reading all the 1 star reviews

Impossible to get hold of. I’ve rang and sent several emails as I have changed my number. I am unable to login to my account because you need your phone number. There is no option to get a code to your email and calls and emails to Ikano go …

Used for IKEA financing. Very poor customer service. We have been awaiting for a response for more than 2months now, and for a refund for at least 5. And Ikea cannot help with reaching them..

Spoke to Josh in customer services who was too afraid to give out his surname.
I wanted to make an early payment over the phone but you can only do that if you are in debt so rubbish bank.

Absolutely unbelievably bad. Loan approved but unable to login to account to sign. Customer service was no help.

Upon setting up an Ikano bank loan for an Ikea wardrobe I received a “late fee” for my first payment – which was a direct debit. Upon contacting the bank this was due to THEM not setting up my direct debit correctly and through no fault of …

Shambolic.
Was sent a letter about outstanding payment one month after paying the outstanding balance. impossible to speak to someone despite customer relations team …

Absolute terrible company! I cancelled an order with a partner org, Ikano still went ahead sending me texts. I clicked on the link to remove my details & the next thing I received an email advising my loan application was successful! I …

I have repeatedly requested online confirmation of my balance owing and have not received any acknowledgments. I have repeatedly telephoned but there is no option to speak to an advisor….how they manage to run this business is beyond me . …

Left a bad review about 18months ago and long since stopped using them. Received a call yesterday out the blue wanting to discuss my review, could I go through the details so they could review internally. Sums them up really

Awful company!

This is the 3rd time I’ve tried to call this company to change my Direct debit …

I have to say, these people are proving impossible to get hold of – I’m actually questioning whether anyone even works for the company. …

Ikano have been amazing as far as helping me to deal with my payments and moving dates to be more flexible in these difficult times. The call centre teams are really helpful and I can’t praise them enough. However I’ve been trying to call …

Have a buy now pay later where no interest is added if paid in full before the monthly payments start. Not due to start paying until June but already got over £300 interest added. Have requested a statement of account a few times and got …

They’ve shut themselves off from all customer communications, avoid and avoid retailers who use them. Appalling company and have complained to the financial ombudsmen, if you have problems you should as well.

Disgusting excuse of a company. Took direct debits before they were due and left over drawn. Could not get through to customer service on many numerous different occasions, they have left marks on my credit score. Do not give promised call …

I would advise to have nothing to do with this bank. Wanted to pay off a retail loan in full before it went to monthly payments. Did a test payment which promptly disappeared and was not taken off the balance. …

Just want to check balance of my loan and confirm a couple of returns have been credited. Thought this would be straight forward. No-one answering phones. There is no facility to create an online account for loan customers, which would be useful and which I’ve been able to do with other interest free store loans. Not great.

It’s Wednesday 1st June. I am calling the customer support number to change direct debit bank details and no one is in the office? I get hung up on by the system every time! Bank holiday is tommorow not today!

Absolutely ridiculous. I paid off my loan in full just over 2 weeks ago, never had any confirmation about this. After reading several reviews about them still taking money from people’s account’s……..I cancelled the direct debit. Hey presto, it’s only taken 2 days for the threatening letter to show up. Go elsewhere.

I am trying to get a final balance to pay it off, keeps saying they have no record of me yet they take my money every month???

Worst bank I have ever dealt with. Not really a bank , more like dodgy loan sharks. I bought some glasses through vision express in 2016 on thier finance. Only for £700. They set up the direct debit, it was set up wrong by vision express so …

Awful customer service. Phone line said they was extremely busy to try back later. I called a couple of times and same thing so I tried again later and same thing. I decided to ask a friend to use there phone and I got put through straight …

I would prefer die rather than dealing with this horrible company. I’ve made full payment and cleared all my balance through automated call and I’ve never received a single confirmation email, letter or anything, and they hung up as soon as they took payment and without receiving any reference.

I have buy now pay later loan with them so I wouldn’t pay any interest if I pay within the year. I wanted to clarify how I could make regular payments. It was so tedious to get through to someone. When I did get through the guy was helpful …

Tried to get a settlement amount using email link but no response. Phone number on paperwork just cuts you off.
Found a number online and after numerous attempts finally got through after a …

I have had emails requesting clarification ignored regarding a loan and have put several complaints in against this organisation due to charges being added onto my account, despite errors on their end. I would strongly suggest avoiding doing business with ANY company that uses Ikano for finance.

I have used Ikano when buying a sofa from DFS (don’t get me started on that haven’t even finished paying for it and its been scrapped) trying to get through is an absolute nightmare. I have been on hold for over an hour before I hung up …

Cannot get in touch with the company via phone, their automated system keeps chucking me out no matter which option I select. Completing email forms online has no effect whatsoever, never known anything like it where a company won’t talk to a customer. Unbelievable 🤷🏻‍♀️ …

Good grief. How difficult is this? All I want is confirmation of a payment, why on Earth should I wait 10 days after filling in an online form? If you buy anything substantial from IKEA UK – don’t do it through these awkward bunch.

Tried to contact to change address. Was told to ring between 10 – 2 (which is ridiculous). Called at 12 to be told “we are at lunch. Line is closed. Call between 1 and 4:30. …

Agreeing with others. Never use these people. Applied interest to a loan before the interest free period had ended, making it hard to close the account, required multiple phone calls. Phone lines only open 10am to 2pm. Long waits on phone …

Disgusting service nobody responds to emails or phone. Majority of service is automated so can’t provide help. Tried to set up new direct debit only to be sent paperwork but no prepaid envelope to send back and then got no response and didn’t set up new direct debit.

So we use this company at work for credit applications and can honestly say I have never had any complaints, the e-signature on their website was down and took a day or two to fix only my application had been stopped for security. NADIA was …

Avoid like the plague. No customer service at all. Literally none. No phone contact numbers, no one will ever answer emails, despite telling you they will get back to you in 10 days. I’ve paid my balance in full, and they refuse to give me …

Absolute joke of a company. Waited on the phone for over 2 hours, then the call disconnected. Called back, on hold for 90 mins, still no answer. …

Used to be easy to contact them prior now they simply use COVID excuse to disable there phone number and asks us to write an email on there website which is very limited space to explain the scenario. Shame IKEA is using them for there services.I hope they resolve this issue and save customers time.

If I could give this company no stars I would.
I don’t get why a company as widely known as DFS would take into consideration working with a complete waste of a company like these. …

The customer service is horrendous. The website FAQ doesn’t even give solutions. My code won’t work and the advice is “please make sure it is entered correctly.” No apparent phone numbers or email addresses. I won’t be using this bank I’m moving and I’ll never be back.

We bought our Sofa from DFS, but would never use this company again. Trying to get through as our account has been frozen and we are currently dealing with a 3rd party to get this paid off. I call the number on the letter and after …

FOA COMPANY ESP JOSH AND MERWISH. Horrendous experience with this company so far. They don’t communicate regarding your account they didnt send me my card so was never registered and just didnt even care just passed my debt on to Lowell’s …

Have called multiple times and no one answers. There is no email address for loan customer who’ve bought Stormclad products. No way I can check that they have received payments and that they have been deducted from balance. No option to create online account. Very poor service.

Awful service. Used them through Ikea for our Kitchen. We paid on-time, every month, yet their system continually sent us letters saying none of our payments were received. We have sent them proof from our bank saying they were sent …

50 mins in a queue wondering why my card hadn’t shown up 20 days after ordering when the email says 5 to be told it can take up to a month with no apology that their emails are misleading. No other way to contact them but by phone which is clearly not manned to the number of calls.

Absolutely useless at answering the telephone. They’re only available on the telephone 10am to 2pm and you’ve at least an hour waiting listening to terrible music. I were 34th in the queue, 59 minutes later I were the 17th… so I gave up. …

Diabolical service. Trying to get an early settlement is like trying to get blood from a stone. Cannot find a phone number to speak to an actual person. They NEVER email back. Total rubbish.

Laughable customer care. Was on the phone for nearly two hours listening to a loop of the same music. We only wanted to confirm we had paid early so we could cancel the direct debit. Nothing like a lengthy automated service to scare us pesky CUSTOMERS away.

Very poor.
After initial application, received a letter a week later asking for further documents including a paper bank statement, which I had to purchase myself from my …

What a joke of a bank/finance provider.

I attempted to arrange 0% interest finance to order a kitchen through Ikea. …

Wanted to take out a sofa from dfs keep getting asked to complete the form online, will not log me in cause the details are apparently wrong but let me log in 10 mins before it decided to tell me they were wrong??? Now my account is locked …

I have updated my feedback from one star to three. Still not perfect since they caused some stress for nothing, which turnes out to be their own system error. Getting in touch with someone was a three day challange!

Spoke to a representative regarding a missed direct debit payment. Additional fees were discussed, which I was not happy with. The fees were 3x greater than my missed direct debit payment, which I vocally agreed to pay by the of the month. …

Been trying to get through to them for around 2 months, on hold for over 30 mins every time get fed up of the same boring music on loop.
Does anyone even answer the phone.
All I want to do is change my direct debit date.

Charged a £25 “tracing fee” and “put a hold on the account” because I forgot to change my address and the annual statement was returned to them!
We were living in rented accommodation when we applied for the DFS loan but the …

Very disappointed in them. Canccelled my carpet order from SCS but they never told Ikano bank. Took months to sort and stayed in contact with Ikano throughout and they told me they would freeze any action. Went back on their work and …

Missed a call from them due to being at work, called up when i got a chance and got put on hold 3 times! I was on the phone for 20 mins to be told they couldn’t put me through to underwriter. I then received a call from an underwriter, who …

I made a payment on my newlook account then got sent a letter saying i have late payment fees and went on line and my payment is no where to be seen although deducted from my bank

Useless bank Do to my credit score situation is 100 % and + I allways get the best loans and credit cards ! for a loan of just 1000 £ one a product monthly rate purchase that i was not even get this money just the product that cost the …

Good -ish service and relatively easy set up loans and that plus the staff are always nice, but the phone opening times are not ideal, and they always take 30+ minutes to answer. …

Dreadful customer service – absolutely none existent.I have been trying to pay off my loan for the last 2 days. As I have mislaid my account number, and I can get absolutely nowhere without it. Very frustrating and time-consuming.

Very inexperienced staff by the name Liam who’s claimed he’s been working for the company for 4 years. Not confident whatsoever and muddles a lot as he goes by th script. Does not know what he’s talking about and constantly checking back …

Utterly disgusting loan company in the uk and world. People should be aware of the ikano system weakness, hidden fees. I try to keep my story’s short.
I have bought a bed and a sofa from Ikia last year and i have borrowed the money …

Bought a purchase from SCS and took out loan from (IKANO BANK) buy now pay later
Wish I had an option to select 0-star rating, I would not dare to recommend this …

Appalling customer care. Ikano leave it to the very last day of the 8 week period to handle complaints leaving you in limbo.
Please note that if you have any items outstanding on a back order with Ikea, …

Awful company, currently 45 minutes on hold and counting as I want a settlement figure to pay them off. Cannot pay online as do not know the balance and cannot get on off an automated payment line. Stay well clear. Disgusting.

Literally just been accepted for a New Look card and within hours money had gone out of my account from New Look! I had not purchased anything or agreed to any money going out,tried phoning and just on hold! It’s safe to say I WILL NOTBE USING THIS CARD!

Ridiculous company!!!

It is not possible to speak to a human being, all their contact numbers are …

The application process is fine. The staff on the phone are also friendly and understanding. However I did not appreciate the work in the background. I got charged twice for a fault on there end. Even though I confirmed my bank details they …

Loan went through fine enough BUT…
I have to agree with most of the negative feedback regarding customer after service. I have to take into account the covid situation and would therefore use Ikano Bank again. They did get in touch via email, which is the way to go.

Disgraceful and very rude customer service over the phone. I have never been made to feel so belittled by an organisation. I had to stop myself from hanging up on them many times during the ‘interrogation’. It is safe to say I will never go …

Finance application went through but when I went to pay at the till the money was not released by ikano. i had to pay in full with my debit card. very poor.
then i was told to cancel the finance by calling ikano by member of ikea staff. …

bad experience with new look card. failed to let me know via email, phone or post that a payment was due, I was then charged more than what I owed on the card in the first place for the late payment. I’m not even that cross about the money, its more the fact that it will have damaged my credit score. STEER CLEAR

3 months to change a payment date from 26th to 28th.
Takes over 3 weeks to get a reply via email and the reply you do get is short and not very thorough. …

What a load of sharks steer well clear, I had a buy now pay later for a settee and chair from SCS I was going through a divorce and had to arrange many other things and my mind was a bit all over the place. …

Phoned for a settlement figure for my loan through IKEA, had no details to hand, got through within minutes, the person was very polite, found me with my postcode and gave me the figure and bank details. All good, done within five minutes.

Appalling customer service. Have been trying to close my account for several weeks. No reply when I send a message- supposed to respond within two days. On the phone on hold for over 20 minutes. Log on again, site down for maintenance, on a …

It should get minus 5 stars but I needed to give it star to write a review, in my case the Ikano Bank are trying to avoid dealing with a section 75 of the Consumer Credit Act I sent to them, their Customer Service Operatives are poorly …