John Lewis & Partners reviews

Dianne who works at the Tom Ford section was absolutely brilliant! My boyfriend went in to buy my birthday present and she was so helpful and lovely. I then went in myself a few days later for her to do my makeup, she was the utmost …

Went for breakfast and shopping. The breakfast was awful. Very expensive £8.95 for a standard breakfast, it’s half term at the moment and we’ve had 3 breakfasts, one at Morrison’s which was £5 each & that was amazing, hot & plentiful the …

Was shocked to visit the Liverpool store and see the amount of people walking around the store with dogs, I counted at least 7 in around 10 minutes. As a severe dog allergy sufferer, my anxiety around dogs went through the roof and could …

the excellent shopping venue for quality items

I received excellent service here today on the Dior perfume counter from Sonya. She really knew her stuff when it comes to the Dior products. I chose 2 different perfumes. …

Lovely bright and welcoming store. Lots of friendly staff are available to help out. Great cafe with a wonderful view over the Mersey.

I was recently looking for foundation at Estée Lauder counter and was helped by Ann. She gave me a very positive experience of John Lewis. Ann was helpful, knowledgeable, friendly and a pleasure to talk to. I felt like a very important …

Love John Lewis always loads to see it’s a big department store on a couple of levels with lifts.
There’s not much you can’t buy here, prices are good too and they deliver. …

‘ The Place to Eat’: Limited menu re sandwiches. Ordered Fish& Chips & tea. Asked for chips to be changed as looked discoloured &/or rotten.
Milk jug was last one on a tray, sitting in pool of milk. The food was cold. …

Unfortunately my experience on Thursday 30th March was not as expected. In June 2022 I purchased an Audio Speaker which worked perfectly well until recently the remote stopped working. I was directed to the “Tech Office” which initially …

We had an appointment with Keri in the Nursery department as we are expecting our first baby and looking for a pram and car seat.
Keri was absolutely sensational from beginning to end. She knew everything, had …

Terrible service. My laptop broke two months ago and was covered under the guarantee. I took it in and it took them 2 months to fix it! When I got it back they had fixed the issue but then had broken the keyboard and it was usable. I …

I would like to thank the salesman in John Lewis Liverpool who today very patiently explained the process of setting up the new television which we bought last week. We went home and followed his instructions and it worked!
Thank you from two non-technical long term pensioners. 😊 😃 …

Love the decorations. Great shopping experience. Got great service from Luke in customer service. Absolutely fantastic. I love coming back here.

Wow……. what is going on JOHN LEWIS
Aside from majority of staff not doing their jobs, and generally being snappy and RUDE – bad vibes going on!!! …

Following on from stevie owens, yes it was a birthday gift for my mum, so thank u so much for spoiling it. When they went to return wrong stand mixer, they were told it had been refunded, …

I went shopping with my bubbly 3 year old granddaughter.. I wish I had 3 pairs of hands! Having thoroughly enjoyed the Christmas dept we arrived at the cafe. I wasn’t sure how I’d manage but needn’t have worried as one of the fab ladies …

Great store in “Liverpool One”!!!
It’s got everything!!
Staff are “great” – very helpful, very friendly, very professional!! …

The cafe had good views of waterfront and some of the city . Had tea and scones .Tea good but the scones were a bit hard for my taste ,it cost £10.00 for two persons .

Firstly we went to the restaurant which has great cakes and lovely coffee so I am not knocking it. But the 3 stars just because we arrived at 11.15am for a warming drink as you do in December but despite having 2 coffee machines they only …

Great shop over several floors. Really helpful and friendly staff, really clean. Can get almost anything you need in here. 😊 …

I picked a parcel up from John Lewis on Wednesday. Got it home, only to find it was the wrong parcel. I was short of Lancome mascara set. I took it back on Thursday. Only to be told my parcel had gone to Southampton. One of their staff …

Restaurant/cafe: Like a noisy canteen. Worst paid meal I think I have ever had. Some kind of tastless mixed mash of lumpy stuff, supposed to have been a vegetable curry. Taste 0/10, value for money 0/10. Never going to eat there again.

Oh dear, whats happened with Christmas festivities, just like the supermarkets, it appears John Lewis is also cutting back. It was one of the few stores which still has the feel of Christmas, however that has now changed, also just …

Nice shop, good quality goods but staff could be nicer. Seem more interested in chatting to each other than helping customers.

Bribed to go shopping, we all “popped” into John Lewis. I like shopping when it’s delivered. But I must admit it was a pleasant experience. A lady called Jane went above and beyond to help mum. I still turned into a mobile coat hanger but …

Not very good at John Lewis. Standards seemed to have dropped. Stood at the Jewellery counter for 15 minutes waiting to get served but to no avail.
The two ladies appeared to be busy with personal Christmas planning and how it …

This is the perfect place to spend a nice afternoon, before you’re heading to a movie or a restaurant. A must go if you’re visiting Liverpool. Great variaty of products, great customer service. We’ve recently visited John Levis in our …

Would never enter this shop again !!! Absolutely discusting me and my partner were walking around looking at clothes and the security guard was watching us an staring at us and followed us around the whole time making us feel so …

Just been shopping to buy a present for a friend’s baby I’m seeing tomorrow. Got home and they left the tag on. I live 10km away and don’t have time to bring this back to the store before seeing my friend and now have to go presentless. Nice one John Lewis Liverpool

As usual a great shopping experience, really helpful staff and great variety and quality of stuff to buy for yourself or a friend/loved one. So don’t miss, you will not regret it.

Great store able to see the product in action and talk about it with the shop floor assistant and able to engage with them about the options well worth checking it out.

Love this shop it has everything you need and more .

I will never shop with John Lewis again, there customer service is terrible, I bought a dining table and chairs when they came the table was broken, so I rang customer service and was told to send photos when I said I couldn’t do that I was …

Always have what we want, nice restaurant and the staff in every department are first class.

Lovely service from Amy on the Armani make up, did a colour match and shown me lovely technique with the powerder and bronze.. …

Quality products and service. Some may feel the goods are expensive but you are buying quality. A nice bright well laid out store to browse and get ideas. A great place if you want something a little out of the ordinary or a gift for a …

Amazing Store, the staff is very friendly, helpful and knowledgeable, selection of products is fantastic and the store layout and ambiance is a killer. And they are genuinely there to assist you to make the right and better decision for …

The company is going down very fast. I tried to ring the Liverpool branch to ask if they had a particular model of gas hob on display. Problem is that you cannot speak to anyone in the actual store, despite ringing the Liverpool number. …

Everything beautifully presented but china and glass departments very dusty. No visible staff to help with questions re supply. The Place to Eat had several stations empty but the cake station was very good (delicious muffins). All in all a mixture of “very good” and “could do better”.

Failed delivery 5 times. Some staff in store are rude, and some helpful. Things missing from original order. Poor quality goods arrived plus the wrong colour. Failed collection after having to wait a week, which meant waiting longer for a …

The three members of staff on wallpapers and fabrics were more interested about their computers and rotas and breaks, than customers!

Called in to cafe on freezing December day ,TEMPERATURES NOT MUCH DIFFERENT INSIDE,we where expecting a cosy heated environment considering the freezing outside TEMP, DISSAPOINTING COFFEE AND TEA COLD IN A INSTANT ,NO EXCUSES
JOHN LEWIS ALL ENERGY USE IS TAX DEDUCTIBLE WE ARE EMBARRASSED FOR YOU YOU

From it being George Henry Lees to John Lewis Liverpool it has always been my favourite store for its quality staff, goods and excellent customer service. Great bright, clean, comfortable Cafe with an attractive to children menu.

Huge Store. Lots of helpful staff around today. Enjoyed my free cake in the Place to Eat. The Christmas Shop was impressive.

Really good, sells lots of things from all categories! I recommend it!

What can I say…I came into store here on the 9th June after searching everywhere for something to wear for my father’s funeral. Walking around the ladies clothes section I felt lost until I spoke to a lady worker named Julie Anne. This …

One the few department stores still open. Excellent choice of quality goods in a great location in Liverpool One.

9th June 2021 I bought wireless headphones B&W PX from John Lewis Liverpool.

12th October 2022 John Lewis accepted my broken headphones to be repaired. Later …

Needed to download my 100 voucher and when i went to customer service .the 2 ladies were very helpful .well done .plz pass on .one of them knew tommy smith lfc

The woman on the baby shoes section this morning was unbelievable on her duty. Outstanding job, very polite, attentive and professional. That’s how a work should be. Well done and give her my compliment.

Friendliest staff in the land,it’s a pleasure to visit this shop.

NOT CHILD FRIENDLY!!!!! DO NOT GO TO THIS STORE…
Just got thrown out of it for my child being a little difficult.
A unwanted staff thought that my child was in danger when I was trying to get my …

A big, modern shop, but lacking the charm of the rambling old buildings of its previous location. It is conveniently located and quite smart.

Absolutely fantastic customer service from Leanne on the Elemis counter who is knowledgeable,happy to advise & generally goes out of her way to make sure you get what you want & need. …

A big thank you to staff at tech support and the TV department. I enquired about replacing my damaged TV remote control and asked whether it was covered in the guarantee. They reassured me it was and within a week I received a replacement. I always love shopping at John Lewis, great staff, great service what more can I say.

I was in store looking for a dress for a wedding I was attending and I was helped by a personal stylist called Joanne Mercer , she was very helpful and patient as I didn’t know what I had in mind so after a lot of dresses she found the …

Great food in the cafe, been the last few weeks, nice fresh meal with great staff 10/10

My wife went in to look for some tops and 4 of the girls working in the women’s wear department at the fitting rooms were amazing. They supported my wife, helped her to feel confident with her choice, nothing was too much trouble, they were …

I tried to buy a rugby ball on the phone. Got sick of listening to your pre recorded. It told me to go on line. Couldn’t find ANY balls. So gave up and went to Amazon where I should have gone in the first place.

I would like to thank Sarah who was working on the till at Liverpool store on the afternoon of Thursday 4 Aug. We had seen on-line you had 2 La Hacienda Beswick Perforated Steel Firepit BBQ, Black in stock and we had rung to check this so …

Just love john Lewis. Very friendly and helpful staff. Customer service is really good and price match most other stores. Would highly recommend a visit.

Staff are friendly and helpful and always professional n go out of the way to assist you ps the Dior fragrance is always one of my favourites and Michael Kors extreme speed dam good stuff

Had a wonderful experience with personal stylist Jo today… how kind and helpful.. as a larger size lady I was a little disappointed that the stock didn’t come larger than 16’s or 18’s… just because I am in a bigger size doesn’t mean I …

Today i was in John Lewis with my brothers and i had a pleasant time there. I have been served by a lovely lady at the Dior perfume stand. I think her name was Simone (if i know her name wrong i apologise then). She was very kind and …

Visited today to acquire a new suit. Staff seemed disinterested and the lady who assisted me did not seem to know/understand the product. Cashier was lovely but the staff generally look like they’d rather be elsewhere based on previous experience.

Recently purchased a TV and as a result was to receive £100 gift card as part of a promotion. Little did I know that in order to get this gift I had to come back a month later and register on a site. Naturally this was not made clear enough …

Very clean, very helpful, very friendly place to help, not to mention it is dog friendly which is a massive bonus, my only one slight negative of the store is sometimes, which I understand that staff are busy, is sometimes you wait a few minutes if you need help sometimes, but that comes anywhere.

We called into your shop today to buy a telescope. We found your lovely shop assistant Sonny. He explained that there were none in the shop but we could order online. As we were not sure which to order he spent a long time explaning about …

Never fails to please with lots of choice. Have your lunch and make a day of it. Christmas shopping done.

Staff are always amazing, and we had exceptional customer service today. Staff were all running around (it was so busy!) but we’re absolutely lovely regardless- Really want to give excellent feedback first to Jan in the soft furnishings …

I was in the nursery department looking for cot sheets for my daughter in law’s impending new arrival. Nicola was extremely friendly and helpful and made my elderly aunty’s day! Well done, John Lewis!

John Lewis is just so perfect. Even more so at Christmas. Love the store

Booked a shoe measuring and fitting, as always, excellent service, very friendly to the children and the fitting is the best, won’t sell something that doesn’t fit perfectly with the right amount of growing room. Recommend this service to anyone.

Wow. Experienced some wonderful caring customer service today from Kelly and others around the Perfume Department. My son felt faint in the store and immediately Kelly sat him down, got a fan, called a First Aider, got him a sweet and asked …

Typical John Lewis; always have everything you’re looking for. I found a nice pair of earrings however they were abit out my budget, i kept on looking and found a nicer pair around half the price 👌🏼 …

Getting breakfast was abit crazy… not prepared for customers at all, other than that and a snotty cashier… loved my shopping experience staff friendly, good vibe

I have been looking a bar stool for last 1 month which i like but says out of stock for last 1 month. if you dont have stock availability better not to show the item on the website or make your supply chain efficient. …

Not even worth one star. Bought a washing machine from John Lewis eight weeks
ago. On Thursday it failed – so practically brand new. John Lewis attitude to our situation shockingly poor with one member of the customer ‘service’ team …

It’s a delight shopping in this wonderful and classy store. Most staff are polite, helpful and well mannered. In the past I have noticed some of the staff, especially the cashiers look as if they have too much of an ego and not very well …