Jones & Chapman reviews

Honestly, absolutely awful. Tried to up rent payments by £110 with 2 weeks notice and refused to acknowledge that this is illegal until the whole building complained and they finally gave the legal 1 months notice. No one ever answers the …

It was a pleasure dealing with the lettings team in the prenton branch.
They were welcoming and very easy to communicate with after such a stressful.
They were very thorough at the viewings and Katie made the process so much …

We are currently using Jones & Chapman and are in the process of renting a property with them. The estate agent James has been so accommodating, nothing has been too much trouble for him. He’s kept us informed and updated every step of the …

Absolutely fantastic service from the start, viewing property’s was easy and felt welcomed by the lovely staff when doing so who was full of information answered any question I asked. Throughout the whole letting process they was so helpful …

It’s been an absolute pleasure working with Jones and Chapman in Wirral. They made the sale of our property run smoothly and efficiently. Highly professional service and very friendly manner. Would highly recommend.

I called Jones and Chapman on Saturday 16 July 2022 wanting to make an offer on a property. I had the misfortune of speaking to a girl named Ellie, who was extremely rude and obnoxious. If I was selling a house through J and C, I would want to know how my agents are speaking to potential buyers. Not a good experience!

I was looking for a house to rent and move into and was ideal for it be quick due to circumstances. Kate who managed the house I chose was friendly, professional, responsive and informative. …

From the first mortgage appointment to the day we got the keys, Jones & Chapman looked after us during our journey every step of the way. Any issues or questions we had were dealt with promptly and in a reassuring way. Buying a house is a …

Thanks to Ed and all at Jones and Chapman for selling my property, 2020 was certainly a challenging year but they acted professionally when arranging photos and viewings. I have now sold 3 houses and bought 2 with them and would highly …

I have no words to thank Christopher Clark. Truly an asset he is the only one who works with so much love care and respect at jones and chapman. He must give training to everyone there. Not 5 star but million star for Christopher Clarke. I …

There is a reason why these are the cheapest estate agents and it is because they offer the worst service. Staff are rude on the phone, if you actually get to speak to the person you are calling. They even put my property back on the market …

Good response after contacting this Estate agent. Tom who came out was extremely knowledgeable and professional with a very friendly touch. So far all has gone really well, just waiting another day or so to get my property on the market.

I’m relocating to Merseyside for a new job. I booked a viewing for a flat (on Canning Street in Birkenhead) to let over the phone and thought everything would go as normal from there. …

My experience with this branch was terrible. Unprofessional staff. I drove for 80 min to view a property to find out no agent was there, called agency 16 times but no answer despite them confirming the viewing 2 days prior. Left 2 voice …

Jones and Chapman Prenton were recommended by a co-worker and they did not disappoint! From start to finish they were professional, friendly, knowledgeable and proactive in finding our dream home. Thanks goes to our fair valuation and …

We used Kieran as our Mortgage advisor and he was fantastic. Shown us in great detail the mortgages on offer, he got our mortgage in principle extremely quickly allowing us to make an offer ASAP. He was very responsive throughout and would 100% recommend

Unprofessional staff I paid holding deposit then they cancelled the apartment and don’t paid my money back. I need my money

Absolutely fantastic team at Jones & Chapman in Prenton 😀 First class service all round, the staff are super efficient, professional and friendly! My experience with this agent has been brilliant! With Vicki”s expertise and Ruby going the …

We received a great service from Jones and Chapman when selling our house recently. Ed and the Prenton team were knowledgeable and proactive in marketing the property, and we received two offers within two days of the property being listed! …

Appointment made aprox 5 days earlier to appraise property on day of appointment rang to confirm still ok and on the way then rang to say had made an error of some sort as to the confirmed appointment? Wanted to reschedule ! Was not …

Received great customer service from Kate at the Prenton branch when renting a property. She was very friendly, pro-active and professional going out of her way to answer queries and provide advice. Would definitely recommend this branch to friends and family.

A while ago now so I hope they’ve improved since then. I rented my enormous and beautiful Grade II listed flat out while I went travelling and they advertised it with only the following words: 1 bed flat, bathroom, kitchen, living room, …

We were advised by James to sell our deceased parents’ house by modern auction. This worked out very well – the whole process was well executed and very efficient. All viewings (over 50!) were managed for us. We got an excellent price for …

I have no hesitation in giving Jones & Chapman a 5-star review and using their services. The professionalism is far superior to others in Wirral. Jones & Chapman are very professional, responds to emails promptly and were very helpful in …

Can not fault the service of Ed and team at Prenton Jones and Chapman. It has been a difficult year with covid trying to sell my home but we got there with the dedication and commitment of the team. Every enquiry and endless phone calls …

I cannot express enough the service provided by Rhys and his colleagues at Jones and Chapman, Prenton. As a first time buyer it was invaluable to have Rhys as my mortgage advisor. He got me the cheapest mortgage on the market and made sure …

I used Kieran Woolley as my mortgage advisor, as he came very highly recommended. …

I know estate agents have a bad reputation and can often fib for a sale but after living in my current home for nearly 7 months, that I bought through them, I can say that all the advice on the streets and areas was 100% spot on. My agent …

Absolutely outstanding! I shopped around, looking at a few of the online agents too, but nobody came close in terms of expertise, local knowledge, banks of potential buyers and help and support. If you’re selling your property, use Jones & …

Rhys Davidson was a top class mortgage advisor.
No problem was to small, he was quick at replying and liaising with solicitors on my behalf. He was supportive and helped me in what was an extremely stressful time. Would definitely reccomend him.
Thank you again.

We have recently moved house for the first time and like most first time buyers we didnt know everything that needed doing, Kieran helped with absolutley everything the whole way through, he was professional, always had time to take your …

The staff at Jones and Chapman were very friendly and professional, especially Ed and Ruth who both made our experience less stressful. We also used the services of a Solicitor recommended by JC and I must say that Victoria at DC Law was …

We sold our home through the prenton branch.they were brilliant from start to finish. …

I’m a first time buyer and was told to be weary of estate agents. Jones & Chapman far exceeded my expectations.
I arranged two viewings for a property with one agent, after I put my offer in …

Lovely pub, friendly staff. There is a varied menu of good quality food. Highly recommend this venue and the smoked salmon pate.

Just bought our first house and all I can say was the service from our advisor, Antony, was exceptional.
From start to finish he was a star. …

Megan has been fantastic from start to finish with our mortgage application. We’ve had a tricky start when buyers pulled out of our sale, and subsequently when the seller decided to take his house off the market, and Megan helped us …

Matthew Blower and the team have provided an excellent service, to me, as a Landlord and to our tenants over the last 3 years. They ensure that all of the properties are well maintained, quickly respond when any day to day issues arise and …

Megan helped with our re-mortgage and was brilliant from start to finish! We experienced a few hiccups (as you do!) at the start of the process but Megan kept us calm and sorted every issue. Couldn’t recommend her highly enough if you need some mortgage advice – she knows everything! Thanks Megan!!

So, I found a place close to my family that I never thought I’d be able to get, but it was absolutely ideal and an incredible house. But, when I arranged a viewing, I was greeted by the lovely Bobbi-Jo. …

Just completed on a purchase. Jones & Chapman (Prenton) were professional and polite throughout. There went over and above what I expected. I mainly dealt with Ed, he made sure if there was any problem it was ironed out immediately so everything went smoothly. They made buying this property a pleasure. Highly recommended

Megan Davies our mortgage advisor at the Prenton branch was a true star with our mortgage application which made the whole process so much easier. Her help and knowledge was invaluable. Communication from her was clear and concise and Megan’s friendly personality was a joy ***** 5 stars without a doubt

Definetely the best and most professional agency we came across. Bobby and Olly went above and beyond to sort a complication and brought the whole process of renting to a smooth and pleasing end. I wish them all success that they deserve …

The staff at Jones & Chapman were excellent end to end whilst going through the house buying process.
We purchased our house in the summer and all the staff were helpful and …

Ed and his team helped me through a very stressful emotional rollercoaster selling an inherited property. After 3 sales falling through I was literally ready to give up but Ed and his team remained positive and hopeful that we would find …

Amazing service from the team in Prenton. Friendly, efficient with integrity. Cannot fault them as the are taking the sting and pressure out of selling our home . …

These guys were amazing when I bought my first home. They were always friendly and helpful and supported with the very quick and very smooth transaction.

I recently visited Jones and Chapmans, Antony Flynn, for mortgage advice which eventually led to a swift and easy mortgage. …

I have spent considerable time speaking with a different estate agent, explaining a complex situation to make sure they fully understand my requirements and provide the right solution for me. …

Professional. My house was posted live (on the market) officially Friday? Saturday, morning, the day after I had a bite. Pretty good. We Will see what the outcome is???? Keep up the good work.

We where looking at selling our house to an agency that guaranteed fast sale. When seeing the ridiculously low offer i contacted jones and Chapman ..
That day a guy named Daniel Crawford came and had a chat about what to expect …

Bobby and Mathew helped us find the right property quickly as we had to leave our previous let . They went out of the way to arrange viewings and dealt with all our meetings in a professional and helpful way . Having had dealings with other not so good letting agencies, I would not hesitate to recommend them to other people .

Ed and the team in prenton were fantastic ,friendly approachable and constant contact with my wife Janice throughout the process of selling our property , Thank you for first class service. Highly recommended with buying and selling .

We owe our house to Rhys. He got us the mortgage we needed for our dream house when no one else told us we could get one.
He guided us every step of the way even when we were battling with Regenda and …

We didnt buy our house from Jones & Chapman but used their mortgage services. Couldn’t have asked for more from Rhys. He got us a better deal than our own bank, and the lifetime fee means we won’t ever have to pay again!!

Bobby- jo & Dave we’re extremely helpful through out the process of finding our home . They were always easy to contact & where happy to answer what ever questions I needed to know . We’re now settled in our house & we absolutely love it ! …

Excellent job done and really efficient for sale of our property. Tomas did a great job from starting to the end and help us a lot, as well as Jake. Definitely recommend.

I recently sold my property through Jones & Chapman and I was so impressed with their professionalism and expert advice. Everyone I spoke to there, were so helpful and really friendly. Would definitely recommend them to anyone. Sarah

Rhys Davidson, mortgage advisor, was such a massive help when purchasing my first property. I had no idea what I was doing and he helped me through the whole process. Thank you so much. Couldn’t be happier. Xx

Both Bobbi and Olly were an incredible help throughout the entire process. Both were calm and really well informed and helped me through all the stresses of letting a property (by myself for a first time!). Couldn’t recommend them enough

I cannot thank the Prenton Branch enough, always polite and return calls, nothing was too much and without the help of Ed i wonder if i’d still be chasing solicitors. From start to the end of the process Ed went above and beyond, highly recommend the Jones & Chapman team.

I rent my property through Jones and Chapman they were great help finding me my tenant and the ladies in the office are always going an extra mile.

Would highly recommend using Antony as a mortgage advisor. I’m a first time buyer and if I was uncertain about anything during the process I felt like I could call at anytime for advice. Helpful from beginning to end!

Fabulous Service from Jones and chapman prenton .. sold my property within days of valuation without it going on market, they used their expertise to find right buyer. Staff more than happy to answer any queries I had and rang me regularly …

Purchased a property recently, and to be honest I don’t think it would have happened if it wasn’t for Jake and his tenacity, for getting an agreement on a price. The vendor lives in Australia and communication was difficult. Jake is an …

We finalised our mortgage right before Christmas last year. Everything went as planned because we were guided by Ruth Phillips. I would like to say a massive thank you Ruth, without you that would not be possible. Ruth went above and beyond to make sure we move to our new house on time. Thank you 🙂
Anita & Vaidas

Ed was great throughout my sale which had a lot of complications due to covid 19. …

As a first time buyer, I was a bit clueless as to what was going on through the whole buying process but Ed, Jake, Maria and Ruth were there to support at every turn and make everything run as smoothly as possible. The team here are outstanding and I highly recommend them!

Professional, knowledgeable, polite. But did not vet prospective buyers very well. Did not sell with them.

One of the staff Bobbi-jo helped us with the process of moving house. She is lovely and very understanding. I was over due at the time with my little girl and went in to be induced the week we where ment to be moving house. She was understanding and found ways to help me while I wasnt able to get up to the branch. Thanks Bobbi x

I call the Jones and Chapman today and lady in the phone was very rude and she don’t want a speak with me at all, no answer for my questions, she just said I call you back, but she don’t ask for my name or number! Very disappointed!

Extremely disappointed, after being told I was the first to call about a rental property and they’d call me back first when a viewing was available a month ago I’ve been told today that it has been taken as the viewings were arranged on a …

Excellent and efficient levels of customer service and pleasant and helpful staff. Bobby Jo made every effort to keep me informed. As a tenant, I can recommend with total confidence .

Recently bought a house through J & C and the service from James Reeve was 1st class, nothing was too much trouble. Highly recommended.

Both Alexandra and Bobbi were fantastic helpers and advisers throughout the process of looking for and finally moving in my new flat! Competence, professionally, flexibility, kindness and sympathy! THANK YOU!

Professional sales team at Prenton office! Its so stressfull to buy a first house – but not with these guys. They were amazing from the first viewing, mortgage arangement to completion. Thank you x

Bobbi Jo and Matthew were incredibly professional and helpful when I was out looking for a flat! Bobbi helped me find a brilliant place, extremely impressed with their service so far and I’m pretty confident they’ll continue to be helpful once I’ve moved in! Thanks guys!!

David Thompson has just rented a house for me and the speed he has got sorted in has been 1st class. He’s been a pleasure to deal with and I would highly recommend using him.

I’ve purchased and sold through Jones and Chapman and always had a great experience. The staff are knowledgeable, friendly and helpful and are always quick with a response if you have a query.

Great customer service, We bought from Sue and Ed. Always on hand to assist, well informed on the process, built up a great rapport with them and will be back. Will certainly be listing with them when the time comes