Westminster City Council reviews

This council fell into the hands of the Labour party not long ago, but it has already succeeded in being the most discriminatory council in London. For weeks, they have been closing/suspending the disabled parking spaces of Westminster …

Incompetent , rude and you can’t speak to anyone. The council Tax department is a joke, as I can not get hold of anyone for a query via the telephone, it’s all automated. The Housing repairs system is beyond a joke, they use Morgan Syndal …

Absolutely inoperative and extremely rude. I’ve been reporting a noise issue which happens every one hour during the whole day and night for the last three months. This has affected my health and my work, and they don’t have the decency to …

This council is utter shambles. They epitomise the worst aspects of public employees and they are a disgrace to the nation. There’s a faulty boiler in my building causing noise disruption and hazards to all the tenants in my building and …

Takes forever to speak to someone, if you get through they cut you off because they can’t hear you, because their phones don’t work!
They have more money 💰 than any other borough, always making excuses their lines …

I’ve never been treated so rudely before. I can’t believe these people actually get paid for being so incompetent. They should be ashamed. While lots of people are struggling with the costs of living, and dealing with issues Westminster …

Council Tax department purely and utterly incompetent: overcharging, not answering, ignoring complaints, taking months to ‘solve’ the issue, never apologising… The minimum as a civil servant is to be at least courteous if you can’t be efficient and actually solve your own mistakes in an efficient manner.

Great display of Carnival costumes which is part of the Windrush Exhibition – compliments of CAMF – Carnival Arts and Masquerade Foundation

First off you’d be forgiven for confusing this new City Hall frontage with two other buildings with similar glass revolve entry doors and grey n White corporate ambience. This is therefore the third of its kind on Victoria Street heading …

When Westminster Labours suspend the disabled parking place in the busy Wilton road for 7 days …but they do nothing in the first 5 days .Explanation :someone paid for this…….I am not sure , it will be good for us to have a disaster nationwide.Dirt ,crime and corruption everywhere in this council .

Before we got married, we had to come here. It was quite interesting experience… Staff was very nice and helpful! Building was build in 1965, 19-storey Westminster City Hall is home to Westminster City Council (over 5000 employees).

My Local MP has written several times to Westminster City Council about its parking misinformation – however its been six months now and the said Local Authority have still not responded to the Member of Parliament about the foregoing. …

Had a really bad experience and no solution when reporting a noise case, although the officers they sent witnessing it themselves. They acted cowardly. Complaint handling management by local governments in Indonesia is far better than what a so-called prominent local authorities in a so-called greatest city of the world did.

Worked at Westminster since 1988. The building has gone through many changes and is now so modern! My colleagues are diamonds with many facetted characters but are always friendly and welcome (especially to new staff). A great place to work!!!

Very rude, robotic, with a heaped spoon of distain for the public

Abandoned road sign at Oxford Circus – no one could possibly stumble over it in the dark could they? The shambles that is WCC.

The worst Council I have ever had the misfortune to deal with. The staff lack basic customer service skills. They are rude and unbelievably incompetent. What happened to basic human kindness? Why do all your staff seem to have an attitude? …

Very nice

Noisy control division is literally useless. Either they come too late or cannot resolve a constant noise for days. Complete waste of tax. The security noise from the ground floor store (GANNI, 15 floral Street) has been going off whole time for two days so far and they can’t resolve this problem. Totally impotent group of people.

Great views from the 19th floor!
Breakfast rolls very dry.

In this specially unprecedented stressful times when you feel suicidal they will put the last nail into your coffin… not responding, unbelievable what a con we got into. The government help – is an absolute con.

The horrendous irony of the planning department of an important, beautiful and historic borough being headquartered in this beastly construction shows a hippocratic truth. …

If only i could score a 0, the service overall is disgraceful and they claim to have a housing crisis yet no one with common sense to easily solve them, i’ve just sat in my house and solved two problems for them already. Poor system from such a wealthy borough.

Never pay for any money to WCC in advance. Ever.

I was selling my mother’s flat (she passed). I was advised to pay the entire …

This council just let to Whiteley chop down all the trees around.. they are not decoration items, they were huge old healthy trees and they choped down all of them between people sweares and screams.. what a shame

Overall decent council even though you pay a high council tax. They actually do things in the area that can be seen. Roads are taken care off potholes Te filled. Staff are abit stuck up. But not incompetent. But I guess they cant as they …

Almost funny in a weird way – 65GBP fine because I turned right when it was forbidden. Why? because there were roadworks and Marylebone road was blocked to the left so I had no other choice… Answer from the great and wise westminster city council employees: Sorry sir it was still forbidden to turn right. OK, great, get a life

My son had his graduation there and it was beautiful.

The website is hopeless. Try to use the dedicated button to report an abandoned bicycle and it just hangs and then comes up with an error message.

Terrible organisation who just ignore you.

Good The staff I spoke to carty and grace were efficient and polite. ALL ON RELATIVELY LOW COUNCIL TAX.So much for all the moaners.

The worst service ever! The authentifications don’t work, the website is terrible and so is the whole experience. Staff is uncompetent and non-cooperative.

This council sent me a PCN regarding a prohibited turn at Gerrard place in Chinatown. However, there is no lights with the signs, whoever can see that during night time? Such a shame that the money is paid to here. And, £65 can purchase a high quality photo rather than a photo taken from 10 years ago camera.

Great service helpful people polite staff I don’t see why they get negative reviews from scroungers. Good communication highly professional team.

The office block is under refurbishment and closed to the public; after negotiating the ‘your call is very important to us’ options you can speak to a person, they can’t tell you where they are. …

Can……ser to all of them

Been over a year and still has not resolved my friends problem.

Friendly phone operators but shameful that one of the wealthiest boroughs in the country does NOT collect organic waste, even from flats with gardens. We are told to put it in black bin bags with general waste. I have a garden with vastly …

Very central.

Awful. Unprofessional and disorganised.

Thieves in broad daylight!

“Joy On Earth” by Zhao Cong

Like a broken pencil…..pointless

Council that hates cyclists

Best place to work

Great staff

Refurbishment project

Ok

Simply the best

A monstrous office building.

Disgrace

my work station

Our lift buttons are not working since 23/12/22. It has been reported several times to Westminster council’s housing since 24/12/22. Still not fixed, they will probably charge the leaseholders 3-4 times in pointless visits every time they …

Digstuging acusing me of dumping when it wasn’t all my rubbish and I thought the skips was going to come back. The street pavements in W10 area is in a badly dangerous state! Disgusting council even lights

I have been a resident of wWestminster Council for over 30 years, and in that time thier downfall was CityWest homes, they were rude and too quick to take people to court for the slightest reason for profit, They have sincve changed back to …

Emergency repairs is the worst service ever used, I contacted them few days ago for severe water leaks damaging not only my apartment but the entire building and nothing had been done since then even tho I was calling them every 4 hours. …

Environmental health inspected my property and confirmed several hazards then disappeared with no contact or communication. One month later hazards are worse and nothing. We are living in fear of being killed during the night due to water …

Dystopian nightmare dealing with this council. They employ no actual humans to talk to and have subcontracted services to online bot providers

Greedy and lack of compassion: sight dispute over slightly late payment of council tax and they charge almost £100 for court fees! It is utterly unfair and very greedy on their behalf.

The council allowed my ex to smash my front door window and they didnt care about mine and my cats safety.

We have been living in council property for over forty years and we are sick with bad health problems due to unhealthy environment we are living in. Whenever we have reported problems to council they have never been resolved..

A truly remarkably useless, powerless local authority.

Far from professional. Unreliable and slow in responding. It’s so disappointing that I would never recommend to deal with them… NEVER, EVER

I once walked past this building and i was impressed by how big it was. I love big buildings.

Very helpful! 🙂