Westminster City Council average reviews all over the web

2.2
Total Reviews 65

Average reviews from all platforms

Average Rating 2.2

Average reviews from all platforms

  • 5.0
    15
  • 4.0
    4
  • 3.0
    1
  • 2.0
    3
  • 1.0
    42
Westminster City Council reviews breakdown:
Google
2.2
65

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65 Westminster City Council reviews on Google

PS
Peter Szabo 6 months ago on Google
( 1 out of 5 )

This council fell into the hands of the Labour party not long ago, but it has already succeeded in being the most discriminatory council in London. For weeks, they have been closing/suspending the disabled parking spaces of Westminster …

CR
chary rose 6 months ago on Google
( 1 out of 5 )

Incompetent , rude and you can’t speak to anyone. The council Tax department is a joke, as I can not get hold of anyone for a query via the telephone, it’s all automated. The Housing repairs system is beyond a joke, they use Morgan Syndal …

JI
Julieta Iglesias 6 months ago on Google
( 1 out of 5 )

Absolutely inoperative and extremely rude. I’ve been reporting a noise issue which happens every one hour during the whole day and night for the last three months. This has affected my health and my work, and they don’t have the decency to …

JC
Julián Cavallero 6 months ago on Google
( 1 out of 5 )

This council is utter shambles. They epitomise the worst aspects of public employees and they are a disgrace to the nation. There’s a faulty boiler in my building causing noise disruption and hazards to all the tenants in my building and …

JL
James Lewis 6 months ago on Google
( 1 out of 5 )

Takes forever to speak to someone, if you get through they cut you off because they can’t hear you, because their phones don’t work!
They have more money 💰 than any other borough, always making excuses their lines …

AC
Alejandro Cantilo 6 months ago on Google
( 1 out of 5 )

I’ve never been treated so rudely before. I can’t believe these people actually get paid for being so incompetent. They should be ashamed. While lots of people are struggling with the costs of living, and dealing with issues Westminster …

VV
Valentin Vincendon 6 months ago on Google
( 1 out of 5 )

Council Tax department purely and utterly incompetent: overcharging, not answering, ignoring complaints, taking months to ‘solve’ the issue, never apologising… The minimum as a civil servant is to be at least courteous if you can’t be efficient and actually solve your own mistakes in an efficient manner.

AD
Angela Duncan-Thompson 6 months ago on Google
( 5 out of 5 )

Great display of Carnival costumes which is part of the Windrush Exhibition – compliments of CAMF – Carnival Arts and Masquerade Foundation

SI
Suzanne Iwai 6 months ago on Google
( 4 out of 5 )

First off you’d be forgiven for confusing this new City Hall frontage with two other buildings with similar glass revolve entry doors and grey n White corporate ambience. This is therefore the third of its kind on Victoria Street heading …

PT
Paul Tailor 6 months ago on Google
( 1 out of 5 )

When Westminster Labours suspend the disabled parking place in the busy Wilton road for 7 days …but they do nothing in the first 5 days .Explanation :someone paid for this…….I am not sure , it will be good for us to have a disaster nationwide.Dirt ,crime and corruption everywhere in this council .

MF
Mark Foreland 6 months ago on Google
( 5 out of 5 )

Before we got married, we had to come here. It was quite interesting experience… Staff was very nice and helpful! Building was build in 1965, 19-storey Westminster City Hall is home to Westminster City Council (over 5000 employees).

CR
Citizen Review 6 months ago on Google
( 2 out of 5 )

My Local MP has written several times to Westminster City Council about its parking misinformation – however its been six months now and the said Local Authority have still not responded to the Member of Parliament about the foregoing. …

GS
Gibran Sesunan 6 months ago on Google
( 1 out of 5 )

Had a really bad experience and no solution when reporting a noise case, although the officers they sent witnessing it themselves. They acted cowardly. Complaint handling management by local governments in Indonesia is far better than what a so-called prominent local authorities in a so-called greatest city of the world did.

TM
Terry Maslin 6 months ago on Google
( 5 out of 5 )

Worked at Westminster since 1988. The building has gone through many changes and is now so modern! My colleagues are diamonds with many facetted characters but are always friendly and welcome (especially to new staff). A great place to work!!!

M
melissa 6 months ago on Google
( 1 out of 5 )

Very rude, robotic, with a heaped spoon of distain for the public

JK
Josef K 6 months ago on Google
( 1 out of 5 )

Abandoned road sign at Oxford Circus – no one could possibly stumble over it in the dark could they? The shambles that is WCC.

CN
Chay Naik 6 months ago on Google
( 1 out of 5 )

The worst Council I have ever had the misfortune to deal with. The staff lack basic customer service skills. They are rude and unbelievably incompetent. What happened to basic human kindness? Why do all your staff seem to have an attitude? …

DV
Darius Vabolis 6 months ago on Google
( 5 out of 5 )

Very nice

SP
Sunhee Park 6 months ago on Google
( 1 out of 5 )

Noisy control division is literally useless. Either they come too late or cannot resolve a constant noise for days. Complete waste of tax. The security noise from the ground floor store (GANNI, 15 floral Street) has been going off whole time for two days so far and they can’t resolve this problem. Totally impotent group of people.

PM
Paul Mitchell 6 months ago on Google
( 4 out of 5 )

Great views from the 19th floor!
Breakfast rolls very dry.

MU
Marina Ukhalova 6 months ago on Google
( 1 out of 5 )

In this specially unprecedented stressful times when you feel suicidal they will put the last nail into your coffin… not responding, unbelievable what a con we got into. The government help – is an absolute con.

SD
Stefan DV 6 months ago on Google
( 2 out of 5 )

The horrendous irony of the planning department of an important, beautiful and historic borough being headquartered in this beastly construction shows a hippocratic truth. …

TS
Tiffany S 6 months ago on Google
( 1 out of 5 )

If only i could score a 0, the service overall is disgraceful and they claim to have a housing crisis yet no one with common sense to easily solve them, i’ve just sat in my house and solved two problems for them already. Poor system from such a wealthy borough.

D�
Dave “Dadalon” Lane 6 months ago on Google
( 1 out of 5 )

Never pay for any money to WCC in advance. Ever.

I was selling my mother’s flat (she passed). I was advised to pay the entire …

ET
E_ Tr 6 months ago on Google
( 1 out of 5 )

This council just let to Whiteley chop down all the trees around.. they are not decoration items, they were huge old healthy trees and they choped down all of them between people sweares and screams.. what a shame

AE
Amin Empire 6 months ago on Google
( 4 out of 5 )

Overall decent council even though you pay a high council tax. They actually do things in the area that can be seen. Roads are taken care off potholes Te filled. Staff are abit stuck up. But not incompetent. But I guess they cant as they …

NG
Nicolas Gourdain 6 months ago on Google
( 1 out of 5 )

Almost funny in a weird way – 65GBP fine because I turned right when it was forbidden. Why? because there were roadworks and Marylebone road was blocked to the left so I had no other choice… Answer from the great and wise westminster city council employees: Sorry sir it was still forbidden to turn right. OK, great, get a life

RG
Ras Goddess (Empress) 6 months ago on Google
( 5 out of 5 )

My son had his graduation there and it was beautiful.

CH
C Hawkins 6 months ago on Google
( 1 out of 5 )

The website is hopeless. Try to use the dedicated button to report an abandoned bicycle and it just hangs and then comes up with an error message.

MR
Malcolm Riley 6 months ago on Google
( 1 out of 5 )

Terrible organisation who just ignore you.

L
llanwrtydirfon 6 months ago on Google
( 5 out of 5 )

Good The staff I spoke to carty and grace were efficient and polite. ALL ON RELATIVELY LOW COUNCIL TAX.So much for all the moaners.

RG
Raphaël Gilson 6 months ago on Google
( 1 out of 5 )

The worst service ever! The authentifications don’t work, the website is terrible and so is the whole experience. Staff is uncompetent and non-cooperative.

AG
A G 6 months ago on Google
( 1 out of 5 )

This council sent me a PCN regarding a prohibited turn at Gerrard place in Chinatown. However, there is no lights with the signs, whoever can see that during night time? Such a shame that the money is paid to here. And, £65 can purchase a high quality photo rather than a photo taken from 10 years ago camera.

MD
Mel D Freedman 6 months ago on Google
( 5 out of 5 )

Great service helpful people polite staff I don’t see why they get negative reviews from scroungers. Good communication highly professional team.

HB
Hinney Beast 6 months ago on Google
( 1 out of 5 )

The office block is under refurbishment and closed to the public; after negotiating the ‘your call is very important to us’ options you can speak to a person, they can’t tell you where they are. …

MS
Michael Smith 6 months ago on Google
( 1 out of 5 )

Can……ser to all of them

SS
Sadia Shaikh 6 months ago on Google
( 1 out of 5 )

Been over a year and still has not resolved my friends problem.

PO
Pat Owen 6 months ago on Google
( 1 out of 5 )

Friendly phone operators but shameful that one of the wealthiest boroughs in the country does NOT collect organic waste, even from flats with gardens. We are told to put it in black bin bags with general waste. I have a garden with vastly …

AS
Arun Shori 6 months ago on Google
( 4 out of 5 )

Very central.

PD
Penelope Dawn 6 months ago on Google
( 1 out of 5 )

Awful. Unprofessional and disorganised.

MA
Mike Araújo 6 months ago on Google
( 1 out of 5 )

Thieves in broad daylight!

HH
Hiran Hamawand 6 months ago on Google
( 5 out of 5 )

“Joy On Earth” by Zhao Cong

RL
Richard Lynch 6 months ago on Google
( 1 out of 5 )

Like a broken pencil…..pointless

&P
– Popcycle – 6 months ago on Google
( 1 out of 5 )

Council that hates cyclists

DT
dilesh tanna 6 months ago on Google
( 5 out of 5 )

Best place to work

KB
Karen Bellamy 6 months ago on Google
( 5 out of 5 )

Great staff

RB
Roger Bird 6 months ago on Google
( 3 out of 5 )

Refurbishment project

GM
George Mocanita 6 months ago on Google
( 5 out of 5 )

Ok

DD
David Dorward 6 months ago on Google
( 5 out of 5 )

Simply the best

MN
Maks Neo 6 months ago on Google
( 2 out of 5 )

A monstrous office building.

JA
Josh A 6 months ago on Google
( 1 out of 5 )

Disgrace

EM
Edgar Montoya Giraldo 6 months ago on Google
( 5 out of 5 )

my work station

PA
Panos Angelopoulos 6 months ago on Google
( 1 out of 5 )

Our lift buttons are not working since 23/12/22. It has been reported several times to Westminster council’s housing since 24/12/22. Still not fixed, they will probably charge the leaseholders 3-4 times in pointless visits every time they …

SX
Sam xx 6 months ago on Google
( 1 out of 5 )

Digstuging acusing me of dumping when it wasn’t all my rubbish and I thought the skips was going to come back. The street pavements in W10 area is in a badly dangerous state! Disgusting council even lights

TL
Troy Lewis 6 months ago on Google
( 1 out of 5 )

I have been a resident of wWestminster Council for over 30 years, and in that time thier downfall was CityWest homes, they were rude and too quick to take people to court for the slightest reason for profit, They have sincve changed back to …

A
Audrey 6 months ago on Google
( 1 out of 5 )

Emergency repairs is the worst service ever used, I contacted them few days ago for severe water leaks damaging not only my apartment but the entire building and nothing had been done since then even tho I was calling them every 4 hours. …

JM
jennifer Mair 6 months ago on Google
( 1 out of 5 )

Environmental health inspected my property and confirmed several hazards then disappeared with no contact or communication. One month later hazards are worse and nothing. We are living in fear of being killed during the night due to water …

KF
Ka Frodo 6 months ago on Google
( 1 out of 5 )

Dystopian nightmare dealing with this council. They employ no actual humans to talk to and have subcontracted services to online bot providers

PP
Poh-Choo Pang 6 months ago on Google
( 1 out of 5 )

Greedy and lack of compassion: sight dispute over slightly late payment of council tax and they charge almost £100 for court fees! It is utterly unfair and very greedy on their behalf.

CK
Cherrelle Kennar 6 months ago on Google
( 1 out of 5 )

The council allowed my ex to smash my front door window and they didnt care about mine and my cats safety.

G
Giulia 6 months ago on Google
( 1 out of 5 )

We have been living in council property for over forty years and we are sick with bad health problems due to unhealthy environment we are living in. Whenever we have reported problems to council they have never been resolved..

GS
Gibran Sesunan 6 months ago on Google
( 1 out of 5 )

A truly remarkably useless, powerless local authority.

MU
Marina Ukhalova 6 months ago on Google
( 1 out of 5 )

Far from professional. Unreliable and slow in responding. It’s so disappointing that I would never recommend to deal with them… NEVER, EVER

JW
John Warren 6 months ago on Google
( 5 out of 5 )

I once walked past this building and i was impressed by how big it was. I love big buildings.

AK
adam k 6 months ago on Google
( 5 out of 5 )

Very helpful! 🙂

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