Total Reviews 80

Average reviews from all platforms

Average Rating 1.7

Average reviews from all platforms

  • 5.0
    11
  • 4.0
    4
  • 3.0
    0
  • 2.0
    2
  • 1.0
    63
Kensington Mortgage Company reviews breakdown:
Google
1.7
80

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80 Kensington Mortgage Company reviews on Google

NS
Nikolas Szekely 8 months ago on Google
( 1 out of 5 )

Absolute crooks!

Refused my mortgage application because on my rent statements I paid less rent …

T
Tugatastic 8 months ago on Google
( 1 out of 5 )

Hi have a mortgage with Kensington for a few years now , but with covid we where unable to remortgage to another provider .
The last 6 months Kensington has raised our mortgage twice and we are now paying …

AA
Abi Ajayi-julius 8 months ago on Google
( 1 out of 5 )

I still cannot believe this happened to me after waiting for so long since July, provided all the documents requested from me immediately after application with explanations. I was told my mortgage offer was declined due to family members …

AK
Aki Kaur 8 months ago on Google
( 1 out of 5 )

The absolute worst lender out there. Do not make the mistake of using these people. Customer service appalling. No help. No support with mortgage. Stuck with this lender for over a decade and can’t change product, extend term… absolutely …

CW
Charlie Waring 8 months ago on Google
( 1 out of 5 )

If I could give 0 stars I would.
Taken 3 months from application to offer despite their “25 day” turnaround claim on their website. Failed to check documents properly. unnecessary delays due to …

BM
Bethany Martin 8 months ago on Google
( 5 out of 5 )

After looking through the reviews on Google for Kensington it seems so many people have been unhappy with their service or the company as a whole but for those looking and wanting some reassurance we haven’t had any problems at all! …

K
kay 8 months ago on Google
( 1 out of 5 )

Avoid at all costs.
Kensington took 5 months to finally give us a mortgage. Months and months of back and forth questions of which they then take 2 weeks to reply to each question. …

AW
Andy Winter 8 months ago on Google
( 1 out of 5 )

2 Days before the exchange of contracts they claimed they were unaware of the freehold aspect to the leasehold flat and wanted a charge on it. This isn’t possible as it’s shared with the co-owner of the flat below. …

MD
Miss Donna Grimaldi 8 months ago on Google
( 1 out of 5 )

I’ve had an appalling time with Kensington Mortgages over the last 6 weeks, resulting in being about to lose the property which I was about to purchase, as well as £450 solicitors fees and £500 broker fees. …

TE
timothy ellis 8 months ago on Google
( 1 out of 5 )

Do not get a mortgage with this company. Kensingtons have no interest in their customers. They made lots of mistakes on our account and try to hide their mistakes. When you contact them they have no interest in fixing things. If you are …

DF
David Faulkner 8 months ago on Google
( 5 out of 5 )

We went through Oli in Like Mortgage Advice and he got us a mortgage offer in one week with Kensington. Oli was fantastic, he knows the requirements and processes within Kensington so he gave us full advice on what documents we needed. …

AM
Audrey Muller 8 months ago on Google
( 1 out of 5 )

Absolutely useless. I had an impeccable record with them and they still let me down on 2 houses taking months to make decisions. I lost the costs of surveys and even had to rent back my own house from the buyer as they took months moving at …

DP
Dan Paton 8 months ago on Google
( 1 out of 5 )

After a long and protracted application process and after passing all the numerous checks, I finally received a mortgage offer after more than two months. I was then asked to pay for an ‘advice certificate’ from an independent third party …

SF
Steven French 8 months ago on Google
( 1 out of 5 )

PLEASE BEWARE OF THIS COMPANY. I would STRONGLY recommend that you avoid this company. Honestly, hand on heart you would be wise to listen to this advice. Everything was pretty much signed and sealed on the BTL mortgage, even paid valuation …

DR
Dimond Rose 8 months ago on Google
( 1 out of 5 )

You can be holding on the phone for like 20-25 mins. Advisors are helpful but it took them 9 MONTHS to do a simple job. ALL they needed to do was to sign and date a form for our insurance company..9 MONTHS! Their internal communications …

PR
Paul Ramsey 8 months ago on Google
( 4 out of 5 )

I have a Limited company buy to let mortgage which is coming to the end of its fixed rate reverting to variable plus 4%. Just found out that Kensington do not offer product switches which means more broker and product fees which run into …

CB
Claire Blyth 8 months ago on Google
( 1 out of 5 )

Had all our checks done, passed everything. Then requested more and more information to the point we had nothing left to give them. If they would have asked for all the information needed from day one instead of leading us on then wouldn’t …

NG
Nick Green 8 months ago on Google
( 1 out of 5 )

Two days before the funds were to be released they phoned me to say they were withdrawing the offer over a technicality. We did manage to resolve it without their help (which was not offered) otherwise the chain would have fallen over and …

CM
Coner McFearson 8 months ago on Google
( 1 out of 5 )

Awful company discriminated against me for being in the forces, and made me loose a £500 deposit. It was ages to to get a response back thus making them withdraw my offer. …

KK
K Kainth 8 months ago on Google
( 1 out of 5 )

Unprofessional would be an understatement. I would score negative if option existed
I have a DD in place for my monthly mortgage payments. And due their internal …

MC
mike cahill 8 months ago on Google
( 1 out of 5 )

Kensington mortgages I am a high risk covid 19 customer NHS letters as proof.
Not willing to help in any way with this second lock down. …

CB
Collette Benson-Oniha 8 months ago on Google
( 1 out of 5 )

The worst mortgage lenders EVER! My mum recently suffered a stroke and covid-19 and they’re not supportive AT ALL. Even when she was given ill health retirement they never helped with any options even though I’ve called numerous of times to …

JT
Justin Taylor 8 months ago on Google
( 5 out of 5 )

Kensington were able to offer a mortgage at short notice so that we could secure our property, after a high-street lender pulled out. …

AS
awais sheikh 8 months ago on Google
( 1 out of 5 )

Complete waste of time and money. Claim the property is too small according to their surveyor’s report. However evidence has been provided from three separate sources stating the actual property size. However, this still isn’t good enough …

TC
Tania Castro 8 months ago on Google
( 1 out of 5 )

I had the worst experience one could possible have with this company. Long story short after a mortgage in principle through a broker they turn around at the 11th hour and say that actually they weren’t lending me the amount agreed because …

SC
steven crabtree 8 months ago on Google
( 1 out of 5 )

Just when you thought the service couldn’t get any worse, Kensington strike again!
Months without any news, questions after questions, then silence for a couple …

JN
Julie Nava 8 months ago on Google
( 1 out of 5 )

I am currently trying to remortgage through a high street lender and so far Kensington have dragged their heels in supplying the deed to them, first off saying they didn’t have it, then that they might, then telling the conveyer to contact …

TF
Toni Fruin 8 months ago on Google
( 1 out of 5 )

DO NOT USE ZERO STARS worst company i have ever dealt with. Six months to review a mortgage and approve, for one week later have more queries. If you value your sanity and want even a 3* service go elsewhere.

MB
Matthew Bray 8 months ago on Google
( 4 out of 5 )

I am currently going through the process of getting a Kensington mortgage.
My application is at the final stage of assessment.
It’s taken over 5 weeks to get to this stage. …

B
Benjamin 8 months ago on Google
( 1 out of 5 )

The only thing they didn’t ask was my shoe size, can’t believe how stupid I was to get a mortgage from them.
After 5 months of waiting for the decision and sending them multiple time of …

JO
j owe 8 months ago on Google
( 1 out of 5 )

I have had a truly truly hellish experience with Kensington, an error they admitted fault to has not been resolved since May 2017. Hundreds of calls mostly never returned and I still do not feel I am any further forward. I am afraid to say I would avoid at all costs ! Worst company I have ever ever dealt with

TM
Tom Maguire 8 months ago on Google
( 2 out of 5 )

While we had an entirely positive experience with this company, recently this has been destroyed by their lack of support to the armed forces. …

KW
Kelly Wainwright 8 months ago on Google
( 1 out of 5 )

Useless. Lost Impotant paperwork of mine when I asked for it back. Automated phone service is unbelievable. Have to repeat answers for average 8 mins before a chance of speaking to a human. Charges off the scale. Looking into legal advice …

RK
Richard K 8 months ago on Google
( 4 out of 5 )

Don’t be put off by all the negative reviews. Myself and my partner had a Kensington mortgage with a higher fixed rate than the high street lender due to poor credit. Pretty much the same as everyone I imagine who takes out a mortgage with …

AW
Amanda Webb 8 months ago on Google
( 1 out of 5 )

What an absolute joke this company is! I’ve been trying to take my name off for at least two years and all they can say to me is it’s with the underwriters team and they need to double check everything is right. They’ve been dragging their …

SF
Sarah Farrington 8 months ago on Google
( 4 out of 5 )

Thank you Kensington for everything you have done for us. We had extremely bad credit and no hope of getting a mortgage, from the high Street. Kensington give us the opportunity to buy our dream home, and pay off all our debts! The process …

MU
morris uddin 8 months ago on Google
( 5 out of 5 )

Just completed on my mortgage with Kensington, brilliant lender – yes given the underwriting can be a bit long as you have to understand they have to do all the checks, but once that is complete- offer is lightning fast! I would recommend …

ED
Erica Daili 8 months ago on Google
( 1 out of 5 )

One off the worst company’s!!!!!avoid at all cost!! Will take all time in world to do anything. Was waiting over 3 weeks for them to send ref when email takes no more then 2 min! Absolutely ridiculous. Shame can’t give zero!!!! Avoid avoid avoid!!!!!!!!!!!! I’m pulling my application from them. Time wasters and absolutely joke!!!!!

TS
Tee Shan 8 months ago on Google
( 1 out of 5 )

Had all our checks done, passed everything. Then requested more and more information to the point we had nothing left to give them. If they would have asked for all the information needed from day one instead of leading us on then wouldn’t have bothered! Months of stress
Wast of the time

RW
Rebecca Woodhall 8 months ago on Google
( 1 out of 5 )

Lost out on a dream house because even thought we’d paid all the fees and the DEPOSIT of over 20 grand they took nearly 4 months to needy complete our mortgage and because they took so long the seller decided he couldn’t wait any longer and …

ZP
Zoe Parncutt 8 months ago on Google
( 1 out of 5 )

AVOID KENSINGTON MORTGAGE COMPANY! No more than Thieves. The worst mortgage company I know. When they owe you money they play at being numb!! Hope they go bankrupt! Avoid Avoid Avoid!

AS
Aman Souni 8 months ago on Google
( 1 out of 5 )

Attrocious mortgage company, They hide their contact number on their website and when you finally do obtain their number you are put on 2 hour holds. Please do yourself a favour and use a competent mortgage provider not this mickey mouse outfit they have going on here.

G
G3ELU 8 months ago on Google
( 1 out of 5 )

AVOID. if you want to wait for months just to be told we need that and that then wait more months and be asked again and again the same things just go with them. Worse decision I’ve ever made but I’m glad I cancelled the application before they would have rejected after months of them playing silly buggers. 👎 …

SB
Scott Baillie 8 months ago on Google
( 5 out of 5 )

Jackie, who I believe is a senior underwriter team leader, was excellent and helped resolve issues and got my offer completed when I thought I was going to have to wait even longer. Jackie is a credit to Kensington.

NA
Nuriddin Ashurov 8 months ago on Google
( 1 out of 5 )

Not sure why government agencies would allow such a rubbish lender operate on the market. These are the lenders people are ending up bad in life. No customer service, no proper communication, extortionate rates, absolute shambles. They should be taken off the market.

KM
kerrie morris 8 months ago on Google
( 1 out of 5 )

moved from ge money to kensington when they took over, was told they don’t offer product switch which i know i had with ge before they took over, i then asked for a copy of my original mortgage offer and they sent me a statement of my …

SG
Simon Greaves 8 months ago on Google
( 1 out of 5 )

KMC re-possessed a client’s property and then re-marketed it without any recognition of significant planning potential, ignoring specific professional advice supporting this. Subsequently sold at twice their marketing price, substantially …

JS
Jay Sharma 8 months ago on Google
( 1 out of 5 )

Worse experience to date as a customer for any mortgage company. Not interested in resolving complaints only making them worse. Companies like these need to know there’s consequences for treating customers poorly like this and they need …

KS
Karen Standen 8 months ago on Google
( 1 out of 5 )

We have been trying to make contact since Friday 20/03/2020 holding on the phone for 2 HRS at one point and calling numerous times throughout the days. Phone lines even closing earlier that stated, Mon 23/03 they were closed by 4.30pm …

A
A.J 8 months ago on Google
( 1 out of 5 )

Worst mortgage company I have ever used.
Unprofessional,No help when you need it.i wouldn’t recommend to anyone.

TC
Thomas Campbell 8 months ago on Google
( 1 out of 5 )

Taken so long we might lose the property we have put a offer on … requested additional documents after additional
Documents been 9 weeks and still no offer

YA
YETUNDE ANJORIN 8 months ago on Google
( 1 out of 5 )

Worst Morgage company ever; very unprofessional in customer service, will give ridiculous rate and help to damage your credit file even though it’s their fault. If you can avoid this company please do so

HK
Henri k 8 months ago on Google
( 5 out of 5 )

Excellent service with fast responses from all departments. Staff and underwriters that are looking to help and ultimately lend. BDM is also top chap and always willing to step in.
Highly recommended from an IFA/Broker

AA
Adrian Allebone 8 months ago on Google
( 1 out of 5 )

About much use as a chocolate tea pot was off work for two weeks with covid and the person who l spoke to discuss about any possible help I think she was going to lunch cos 12.30 I was cut off

RD
Rick Dale 8 months ago on Google
( 1 out of 5 )

Beware con artists been illegally switched to them by con artists Southern Pacific Securities LTD its all part of what is known as the Vulture Lenders they are Lenham Brothers Sub Prime lenders they will eventually do away with their FCA …

AB
Alexander Bucklow 8 months ago on Google
( 1 out of 5 )

Absolute shambles of a company, how you can say yes one minute on a situation do a hard search and say no for the same reason they say yes for. Lost the house because of this.

AP
Amanda Parfitt 8 months ago on Google
( 1 out of 5 )

Been with you for many years & had more downs than up with you. Can’t believe people are struggling (like myself) with this isolation & you put the interest rate up, no help whatsoever! Avoid this company if possible 😡 …

GL
Glenn Lampert 8 months ago on Google
( 1 out of 5 )

Shocking despicable scum to deal with
Needed help with mortgage payments due to relationship breakdown
Took nearly a year of phone calls …

DS
Dragos Stanescu 8 months ago on Google
( 1 out of 5 )

Unbelievable and such a waist of time and money.
Still waiting for an offer since October.
Asking for the same docs over and over . …

R
rocketsgal 8 months ago on Google
( 1 out of 5 )

Absolutely disgusting company and will Rip you off,they try to do it behind your back. But i caught them out and taking them back to county court. Try and use a different company.

LJ
L J 8 months ago on Google
( 1 out of 5 )

Worst worst worst company. Approved mortgage and then pulled out after we had made other arrangements thinking out mortgage was to go down. Awful awful service not letting us know for a month. Avoid at all costs.

RE
Richard Evans 8 months ago on Google
( 1 out of 5 )

Absolutely appalling company, have been trying to get through for 10 days emails and phone calls and no one will answer, …

JW
Jackie Warburton 8 months ago on Google
( 1 out of 5 )

My experience with this company is very atrocious.i have been trying to get my ex partner off the morgage for some time now.i have sent everything they ask for and they just reply we haven’t received documents or they have misplaced them.my …

KD
Karl Dinis 8 months ago on Google
( 1 out of 5 )

Do not waste your time. I would t give these people a penny of my money. I would rather live in a cardboard box!
Googled me and denied me a mortgage. …

WB
Will Bellamy 8 months ago on Google
( 1 out of 5 )

Bit of a nightmare to deal with, thankfully only have 1 buy to let with them. Having said that, anyone with more than 1 mortgage with the same lender needs their head checking. Rates are slightly more, but wouldn’t use the same lender on several properties. So an option, but remortgaging into a new deal is a nightmare.

LN
Lewis Nelson 8 months ago on Google
( 5 out of 5 )

After initially having to complain about a mortgage statement taking far too long to arrive I was very pleasantly surprised with a very personal apology letter which resolved the situation for me. Thank you guys

RH
Roger Hughes 8 months ago on Google
( 1 out of 5 )

Definately the worst company I have ever dealt with in over 40 years and would never recommend them!

SA
Sal A 8 months ago on Google
( 5 out of 5 )

Thanks for being great and helping me get my foot on the ladder – always efficient and friendly, I genuinely appreciate what you did for me.

DB
David Baxter 8 months ago on Google
( 5 out of 5 )

recently remortged with kensington and cannot fault them the process went smooth and quick keep up the good work

DA
Darren Annear 8 months ago on Google
( 1 out of 5 )

Worst company ever we are trying to transfer our mortgage and they say it takes a week for a £10 fax absolute joke worst ever call service even get put further down a list first time That’s ever happened use these at your own risk unless you got all the time in the world and don’t work for a living !!!!

MG
Martin Gardner 8 months ago on Google
( 1 out of 5 )

Surprise surprise their systems are down again!
This happens every month at this time.
Making a complaint is pointless as they fob you off!
Awful service again!

PL
Phil Larder 8 months ago on Google
( 1 out of 5 )

Ive tried to remortgage with these as they say they do but they dont offer remortgages to their customers, shocking really, wanted to change to a repayment but cant with these

C
C 8 months ago on Google
( 1 out of 5 )

Fixed period ended in January. Should be 1 per cent above libor rate. Failed to pass on reduction rate as of today. Charging 5.2 per cent.

JH
John Hinch 8 months ago on Google
( 1 out of 5 )

zero everything. bungling incompetent numpties. avoid. trying to complete a rate change. taken 3 months so far. pathetic

DM
David McCullough 8 months ago on Google
( 1 out of 5 )

Nothing easy with these people to get the mortgage sorted once approved.. Not worth the hassle

IG
Imran Ghoni (Immy) 8 months ago on Google
( 5 out of 5 )

Great service and easy to deal with, thanks for you help with my buy to let.

KS
Kate Soanes 8 months ago on Google
( 1 out of 5 )

Disgusting customer service. So unhelpful and misleading in their advice with advisors all giving mixed messages.

WP
Widnes PO 8 months ago on Google
( 2 out of 5 )

Not to bad.! bit hassle for documentations

MM
Mashuk Miah 8 months ago on Google
( 1 out of 5 )

The worst company who will waste your time and money and cause you a lot of uncessary stress and lose all your chances of owning your dream home.

KD
Kenneth Daly 8 months ago on Google
( 5 out of 5 )

Had my mortgage about 9 mths with these guys and happy thanks 👍🏻 …

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