Lewisham Homes reviews

Roof tiles have been sliding off the roof and smashing onto the ground in front of our back door (that we use). Flagged in January and still no progress (October). The roof contractors have marked this as urgent, but they tell us that …

Terrible! I rented my flat out to Lewisham for over 11 years. Up until the last few years the staff I dealt with were quite knowledgeable and respectful. Sadly, the good ones have moved on, and left behind some staff who are simply bad for …

Guy in a Lewisham homes van starting E15 was driving incredibly dangerously through central Lewisham this morning. Cut off a bus and very nearly ran a few people over at a crossing. Really shouldn’t be on the road.

This Lewisham homes ltd deserves no stars.
Been waiting since 9am for agent to answer.
Opted for call back, 3 hours later still no call …

Utterly disgusted with Lewisham Homes.

We’ve had a chimney that was deemed unsafe and agreed it needed to be taken …

Disgusting company, on hold for a hour then being cut off when you are next. Had a leak from a neighbour that was reported months ago and still waiting, now my tenant has mould and bad Asthma

Not had any heating for over a week! Try them everyday for hours and no one answers. It’s freezing cold and I have kids at home! COVID is over and yet they think it’s acceptable to use that as an excuse. If I could give zero stars I would!

Absolute load of pony. Been in a queue on phone for an hour and half. Cannot wait for this to come back to lewisham council. When you do get through, staff sound miserable and unhelpful. Repairs outstanding for months. Always the excuse …

Well where do I start.

To much to say so I just say a bunch of criminals. Who struggle to understand …

I highly suggest google review to include zero star or negative star for this company. They never answer their phone calls even under the emergency of serious water leak. The same problem was reported back in January, March and again May …

Was better pre pandemic. Sometimes you need to speak to someone face to face to get help and advice. Doing everything online isn’t easy

Absolutely disgusted with lewisham homes.

They put a new street door on for my 86 year old uncle and cut through his …

Poor customer care and poor service, nothing good about Lewisham homes it’s just a frustrating organisation in Lewisham.

Absolutely hardwork getting through to anyone you want they always blame covid too unfortunately that excuse has gone. The antisocial behaviour team are beyond helpful no wonder people are in a state of depression they never deal with the issues of their own tenants……

I’ve been a Lewisham homes tenant for the last 10 years and the service has always been terrible. For the last 5 years I have had a leak from my ceiling that returns every couple of months that lewisham homes claim is from the neighbours …

Customer Service Staff are doing an excellent job. Waiting times are longer because like me when I called, I had three (3) urgent queries. First and foremost they need to contact the person/department which deals with each query, then relay …

Lewisham homes,Lewisham home search, Lewisham council do NOT help it’s own people who work hard but instead help those who don’t bother to put money into the system and those who have just entered the country. British children of hard …

Lewisham homes , Lewisham find your home , Lewisham council , all only seem happy to help those who sit on their backsides for the rest of their lives continuously having children they know can’t afford or house. They refuse to offer …

These guys are the worst possible people to run your homes. ASB problems for 2 years, they do not follow policy, return emails or deal with issues. Cannot wait to never deal with them. I wouldn’t even give them 1 star

Contact needs to be improved. They need to think about their customers especially the elderly. Receptionists are clearly stretched, abruptly answered phones, irritated because you require support to locate the appropriate department. The …

Criminal company that encourages criminals to continue their criminal activity. There are 3people in my area who have setup a workshop in a residential flat, many people complained to lewisham yet 6 months passed with no solution. No repair …

Janice and Jade are the WORST housing officers. Lewisham Homes doesn’t deal with issues inside your flat nor issues with anti social behaviour. They’ll leave your place in a state of disrepair and allow your predatory neighbours to verbally and physically assault you.

Forever chasing repairs. Website not user friendly. Takes ages for phones to be answered. Call Lewisham Council, they are a waste of time and don’t care and just tell you it’s down to Lewisham Homes. I thought you could call the council if you had a problem with your landlord.

I have been trying to get to Lewisham Homes for weeks and the message will say; “there are 5 people infront of you, dont waste time do it online”.
I booked 3 repairs broken (bathroom sink, electrical fault in bathroom switch …

If I could give them zero stars, I would as it is what they earned with
their appealing quality of work and by ripping of leaseholders at every opportunity. …

Lewisham homes repair are completely useless, 9 weeks with no conclusion or info regarding the outstanding repair.
Their complaints procedure is a waste of time, they don’t even comply with their own complaint stages or timeframes. totally useless.

£138 “management fee” added to the service charge and when I had a noise problem I went to the offices they got my name wrong, saw me 3/4 late and gave me an email that didn’t work. They didn’t resolve the noise problem either. Public housing should be brought back under council control.

The worst government agency they only care about money. Fixing repairs and getting them online is a nightmare. The worst company on earth. I’ve been on call with them for 3 hours. No staff replying. I’ve been a Lewisham home tenant for 10 …

Well, lets say if you never suffered from depression then please avoid Lewisham Homes. They have put me in so much deep depression because they are careless and don’t care.. rumour has it they favour their own for housing, oh and they will …

Incredibly unprofessional and misleading operative employees. On the 28 August 2017, I reported a blocked rainwater down cast iron pipe. The plumber sent by Lewisham Homes arrived on the 1st August, at 10.30 am. completely unequipped for …

The worst council, i support a disabled lady she has had problems with her toilet for 5 years, they leave her for days without being able to flush her own toilet, appointments are made then no one turns up, and when they do a fix it, it …

To whom it may concern,

It is currently 04:13am in the morning and I am locked out of my block of flats. …

Worst company l have ever had to deal with. I reported a noise disturbance in my building, and apparently the workers at Lewisham homes are giving advice to the tenants at skipton House on how to go around the reports and avoid fines, and l just found out the reason behind it all ,: they are protecting a illegal recording studio.

The wait time on their phones is more than an hour. All their advisers work from home and barely do any work. Very disappointing and slow service.

As utterly inept as all previous reviews suggest. If they were a private sector entity then they would have gone out of business years ago.

Lewisham homes…what can I say that hasn’t been said already. I’ve come back to my flat to see this atrocious piece of work, I mean what sort of person put together this so called “gate” at the entrance of the flat. This wishy washy, half …

this is an absolutely horrible company. they love to bully tenants and are quick to hand out evictions like fairy cakes. They are unprofessional and remind me of bullies, plain and simple. They are very systematic with their bullying …

Lewisham homes put me and a 8 month old child into a temporary accommodation property with the floor like this and stated I should clean it. Or I can get carpet but they will not refund me. I am a bit confused is this property not let by …

I live these guys!
They gave me a wee grandad flat to share with granny, they agreed I could cultivate a nice raised bed outside it, later they came to install double glazing, a …

It used to be bad now it’s terrible. If they do any work it doesn’t get finished. Work is never checked or followed up. Managers lie and duck and dive. So many cover ups. Most of the workmen are useless. Why wouldn’t they be they know they can get away with it. Total joke from top to bottom.

I feel bad for lewisham homes because it seems as though they bit off a bit more than they can chew. The service they provide has become quite shoddy (apart from issuing threats to evict you) it’s a shame the government have made that big …

Trash. You have to wait at least an hour on the phone to report a repair and they have been promising to resolve my ability to log repairs online since October 2021 …

Absolutey rubbish iv been left in my property with rats in the garden for 6 weeks with two small children! Everytime I call up to chase the repair no one knows what is going on! There lack of communication is terrible!

The worst will seriouse start looking in to changing the managemt company. On two aucations they have asked 3 times for the same infomation. als wornihg adviced with a massive heating leak. please get you team incheck and aligend because you playing arounf with out homes

Promised call back by 5 o’clock onb2 consecutive days…..took them 6 days.

Beware: SHARKS!
Two years since I’ve taken ownership over a ‘leasehold’ property ‘owned’ by Lewisham homes and they are threatening me with legal action for a (£0000’s!) ‘major …

Very poor service, doesn’t answer calls, and they don’t solve problems. Definitely a 0/5.

Lewisham Homes Letting Agency, seems to get things wrong or abuse their power, unlike other smaller or privit ‘Letting Agency’s.’ …

Worst place to visit if you are having housing issues. Some of the staff don’t seems to know what they are doing. The phone conversation is the worst. You can spend up to an hour on phone at times just to get through to the right …

Sorry state of an organisation. They’ve now started planting their own positive ratings here, to hide their unpopularity: ‘Thiru Moolan’, ‘Karen Sweeney’ & ‘Ron Ball’ all appear to be employees – looking at Google searches. I’m guessing the other 5 star reviews are also plants by employees/family. Embarrassment to themselves.

A complete shambles. Just a pathetic pass the buck organization. A joke compared to brilliant overseas customer support services. Pointless reopening their offices.

“Don’t waste time do it online” they said…Ha-ha-ha-ha…What a boloks
Parking permit…
Receive a leter…bla-bla-bla,it’s run out soon so come to as ASAP…So I …

spoke with a young chap this afternoon on the repairs line. jake provided an excellent service, dealing with my enquiry in a professional, friendly, courteous manner, which does him, and lewisham, proud. should i need to call again, i will be sure to ask for jake. thank you

2 days trying to get through to repairs no answer just on hold for hours on end

They continually break the law in handling issues. Organisation is rotten from top to bottom. Culture of hiding their mistakes and instead trying to deflect blame to the residents they are supposed to serve. Disgraceful.

All I wanted to do is report that the lift is not working there was one person in front of me for an hour and I still never got to talk to anyone …I don’t want to rate it is not worth rateing….

What is going on with Lewisham Homes, only a corrupt system could operate the way they do. Very few people seem satisfied with the service they provide. Non profit organisation ! hmm

Can’t even report a repair without registering with them.
The housing department should be handed back to the council LH Ltd are no fit for purpose.

They don’t even publish the correct telephone number as we (at an entirely different business) are inundated with calls for their rent line.
PLEASE CORRECT THIS

Unprofessional. Cowboy organisation, with a systemic culture of dishonesty & trickery. Astonishing to think they are a representative of local government. Not fit for purpose.

Telephone manner was awful. Was spoken to in a very rude manner, then hung up on. Deplorable behaviour!

I have phoned lewisham homes at least three times in a week asking for the landing lights to be turned off at ten and go back on at four although I’m told they will send someone that someone is either not being told what’s got to be done or …

If I could give lower I would tells me 2 to 4 hours for someone to fix boiler then 5 hours later I phone after 25 mins on hold to tell me they don’t help 😤😤😤😤 …

Completely rubbish. They need to be doing there jobs correctly or be shut down. Especially on their so called helpline

Am hanging now for 34 minutes on the phone line – a normal working day, from 11.40 am onwards. Absolutely disgraceful.

I have dealt with Lewisham Council quite a lot and I can tell you without a shadow of dealt that there is something not right with the organisation. There is corruption everywhere.

Absolutely terrible telephone manner. The person on the phone was confrontational when I was just looking for help. Absolutely horrendous.

appalling no communal lighting just hit and miss sometimes none all night

The worst borough ever. They just don’t care about the ppl they are meant to be serving.

We had a tenancy problem and the young lady Ashleigh handled our problem with care and understanding. Excellent.

A knockout combi of rude *and* stupid. How did they assemble so many morons into a single organisation?

Neglectful and law breakers

Rude and haven’t got a clue what they are doing. Unbelievably awful service. An embarrassment

Nice place to wait in. Only gave 3 stars due to recent experience with them.

the company is not qualified and unprofessional to manage homeowners, council tenants and properties.

Wonderful and friendly staff at LH, Kelsey is very good at her job

Credit union is good u can borrow and u can save at the same time

Cannot even get through to them via Phone. Useless company.

There is no place like home, Lewisham Homes 😍 Nam-myoho-renge-kyo 🎉🎼🌍 …

Always record your phone calls when you’re talking to them.