LG Electronics reviews

Zero customer service. My washer dryer has an electrical fault 2 years and 4 months after purchasing. They say it is out of the 2 year warranty despite the sticker on the front saying there is a 10 year warranty for the inverter. Now the …

Absolutely alwful post sales customer support provided by a combination of an overseas call centre and local service agent Pacifica. Don’t buy from LG if you expect any kind of quality of service or customer care. Just dreadful.

waited over 4 months so for refund or my washing machine when was not in stock and had been offered refund messed about by customer services at lg shop many times told i was about to get refund, or that machine was back in stock, or that …

Staff very polite-my tv was returned to them for the backing lights required replacement as the screen was grey. Easy right, no as on its return there was a block spot on the bottom corner which wasn’t there before. So back it went again – …

I bought an LG ESS Home 10 battery storage system in November 2021 in order to be able to use my PV surplus during the day and at night. On paper, the LG system convinced me because it theoretically had good performance data. The system is …

We are stuck with an expensive brand new LG fridge freezer that we paid to be delivered and installed. Sadly LG’s delivery team decided to show up 3 hours late and then just dump it and drive off! Now we can’t get hold of LG and are stuck with a full shop going bad and no idea when we will hear from LG! Awful service

1 star is too kind. Ordered a wide screen monitor using the on LG Online Shop, cancelled by LG on the day of delivery. No reason given. Asked for a refund over 3 weeks ago, still waiting. Just found out that the refund is being processed …

Bought an LG resu chem 16kw battery costing £10,000 first one had a fault and after contacting LG to get a replacement the replacement still not delivered after 3 months of constant chasing. Customer support are completely clueless about …

If I could give it no I would… DO NOT GET LG! I bought a TV costing £1998. Expensive I know, but it was for my first house so I wanted it now before I can’t afford it. It came damaged. It took two months for them to collect it. I boufht …

Wish I’d read the reviews here before ordering a £1,500 LG laptop that was dodgy for a while and then failed completely 2 weeks out of warranty. Not possible to even discuss this – “system says no” so I have to pay to repair something that was likely faulty from the outset. Never again!

The worst customer service i have ever known! Dont buy an LG washing machine as you wont be able to get any parts for it if it goes wrong!

Had an LG washing machine for 2 years which stopped working. Paid for a fix call out charge direct with LG. After 1 month pain and the second attempt and still could not fix about changing multiple parts. Then LG chose to cancel my next …

Shocking bad service.

Received faulty monitor and tried to request replacement. After 1 month and …

there so called engineer did not fix one of there products didnot even make effort to up sell and repair product under time and materials to make matters worse they now have a product safety issue where a person has been injured the lovely lawyers are rubbing there hands

Bought an Lg 34gk950f monitor from Overclockers Uk last July. Last week while fitting an antisag bracket to my graphics card I noticed lines down the middle of the screen and horizontal at the bottom. I contacted Overclockers Uk but was …

1 star it too much, but I Google won’t let me give 0…

I bought a LG television 2.5 years ago and all of the sudden it stopped working, …

Spent £1900 on an LG Fridge Freezer from Curry’s last October and had nothing but issues with it since. The biggest problem is the ice maker packing up in June – something we’ve now had an engineer out for three times already, each time …

Wish I’d read the reviews before buying from LG. Their service is so bad I’m not sure if they are dishonest or just incompetent. Stay well clear.

I have bought dozens of LG products over the last 15 years, both in UK and Australia, all have been trouble free, but the TV I bought 18 months ago has failed, I fully understand the implications of the 12 months warranty so I left it with …

I bought an air conditioner from LG last summer. Great quality.

Tried to call to speak to someone in sales, the lady who answered (who said she works in the back office) said to call another number, which I did. I called this number and it didn’t work and so I called back to see if I took it down wrong. …

AVOID LG AT ALL COSTS! Their products are useless and their customer service is even worse!
My fridge broke while still under warranty due to a known fault with LG linear …

Been really happy with my experiences owning LG products. My 3D TV was incredibly good value at the time, and is still in use today. It since resulted in about 4 more TV purchases from the company, which have been OK. Two were budget sets …

My came with a Manufacturer issue with the speakers. A month ago I contact LG to have it repaired as it has 2 years warranty. Guess what their contractor in Dublin went out of the business. I phoned them to say what happened and I was told …

My wife’s LG G4 has developed the dreaded boot-loop. The phone is a European model so is covered under European Law as well as British SOGA and is less than 2 years old. LG initially said that they would repair the phone, but now they are …

NEVER BUY AN LG

1. Their products/build quality is cheap – they tend to break …

I bought an LG Sound bar that came as part of a package with a expensive OLED TV with a £300 discount, the sound bar developed a fault they agree to fix it but return it to somewhere in the Northern Highlands. They have been unable to …

I bought a LG oled in 2017 flagship tv it’s got problem with screen and I had 5 years guarantee from currys it now with currys and its impossible to repair as no parts available. …

Purchased an LG Dishwasher, it was great until broke down luckily it was covered under D&G so we had a replacement (D1484BF) again great when it worked. Less than two years later it has developed a fault, as it was under manufactures …

Normally I am not the person to leave the reviews, unfortunately on this occasion I will have to do so, to warn the others.
Book the repair of LG Dishwasher on 19th of October we are in December and …

“Breaking Bad”
LG products used to be good, I still own a 2010 lg phone in full working order. But now they have gone down the hill, in fact they went well below that and …

Blu ray player broke 2 months after buying. Sent to them for fixing, they lost blu ray player on returning to me. I spent 4 months phoning them as they said they were looking into it (which obviously weren’t). Then said they considered …

Brand new LG 55″ TV gone wrong three weeks later still no date for collection to repair, repair may take up to two weeks. But they have got to collect TV first ! LG and Richer Sounds now on list of firms not to deal with. Complete rubbish. Can’t post unless you put a star, so one but that should be none.

Absolutely shameful Customer Service. I sent a letter (recorded delivery) to Mr Bum Seop Lee – UK President on the 23rd December regarding the awful service I received from both his Engineering team and Customer Service Team when my LG TV …

When we purchased an LG washing machine 3 years ago we were GIVEN a special deal 10 year warranty covering every thing from Stellisons, Chelmsford …

Terrible service! TV failed after 3 months, they had it for repair for over a week and came back with a smashed screen! Voided my Statutory rights with Argos due it now being smashed and told me I’ll just have to wait, they still have my TV and no update! I wish I hadn’t strayed from Samsung. Awful service, go with another brand.

My new washing machine had a leak on the door. Customer service was awful. I was told that the machine was over a year old from the factory (I had purchased it from new 5 weeks before). Eventually they agreed to send someone out. …

My G4 mobile phone developed the infamous “bootloop ” problem. LG have admitted it is caused by a manufacturing defect, but they won’t repair the phone as it’s out of warranty. They also won’t confirm that this is the problem so I have no …

Appalling experience, arranged an out warranty repair for led panel replacement on a 1year old 4k tv worth £1600. Cost for repair was over £900. Paid and the tv was collected by panther logistics on behalf of lg. One week later called for …

I recently purchased an LG television. In order to use all of the facilities, I looked within the packaging for a manual. Other than a tiny thing for the remote control there was nothing of this nature. …

I completely agree with some of the other reviews – LG’s customer services and returns department appear to be in chaos. …

They are not a customer support orientated for sure and costumers they are not interested once you bought one of they TV’s.
Called the TV support centre, “ALWAYS VERY BUSY”, final managed to talk with …

Brilliant service from customer support at LG. Warranty repair carried out with no fuss and in record time . Will certainly buy LG again.

I couldn’t give 0 other wise would have be 0
Have bought a tumble dryer from LG after7 months it was stop working they give me date for repair witch after 1 month they advised me that they can not get a …

I love your LG smart watch however why cant you make a watch where you can easily exchange the battery by simply removing the back plate so the user buys two or three fully charged batteries and changes them when the battery needs changing hence being able to enjoy the product for longer

bought dishwasher about 2 years ago for £450. Now water leak from the door, underneath the machine therefore AE error code showing up. Also two of the touch pad not working!!! very bed. never buy LG dishwasher.

LG products to be avoided as they are faulty. Very poor and disorganized costumer service 4 months on and im still waiting for a mount that I send with a monitor to repair and wasnt given back. One example among many others about my horrible experience with LG

Now you have updated your user agreement that i dont agree with and its rendered my smart tv not now smart. So going to put it through your windows. Fact

For a new 2020 SMART TV (smart/USELESS)!!!
What’s the point when you cannot even download
“On demand” apps?!?! …

Nice HQ, great staff and an excellent canteen with views over Brooklands. Very good selection of Korean food on offer. …

The LG washer/dryer is very good. The customer care is non existent! I found them VERY off hand with my query the so called manager needs lessons in customer service ….

My phone is under warranty but they did not repair it. The customer servise was not helpful and happy in the first place. Ecxuses. I manged to send it finally but now they sent the phone back after 2 weeks time by making another excuse that they cannot repair it. Rubbish company.

3 calls later because no one called back I have just been informed they can’t inform me when the latest firmware will be released in the UK.. Gets better, was informed it may never be realised though its already out else where in the world.

Awful awful company, they use cheap parts in their goods to save them money whilst having you pair for repairs for their mistakes, greedy awful company. Don’t expect any of their products to last 4 years, so disappointed 😞 …

Dont buy LG – looks good (should be looks crap and dont bother with customer (not a joke)service could not orgainse anything if they tried bought £500 washer dryer and still not been able to get a engineer to me

I like the TV I bought but I don’t like the fact that LG get you to sign up online in order to get the warranty, this is just a marketing tactic, not to mention a pain in the ass.

Trust me lg is the rabush and I had problems with my phone and over a year they couldn’t fix it and the are too rude . I never go back to lg Samsung or I phone is the best . Never use any lg stuff

I completely agree with some of the other reviews – LG’s customer services and returns department appear to be in chaos.

If you were unfortunate enough to take the bait on 1 of their tv’s, i feel for you.. i know your pain! Worst customer service in the world 🤦‍♂️ …

Repairs dept completely u helpful and incompetent. Still waiting for a call back from ‘engineers’ who clearly dont know what they are talking about…do yourself a favour and buy from a different manufacturer, i know i will.

Smart TV, that doesnt have local channels apps in UK….not smart so smart tv

Top range products, amazing screens and technology. Very open and relaxing environment

Brilliant amazing place, very friendly staff. Love the showroom filled with the latest technology. A true VIP experience. …

This is the most poor customer service in the UK probably do not buy LG product!!!!

Customer service are a nightmare, going round and round in circles, implied to be an inconvenience – Buy another brand!

APPALLING! CUSTOMER SERVICE IS BEYOND A JOKE, GO BACK AND FORTH BETWEEN ENGINEERS AND CUSTOMER SERVICES AND GET NOWHERE! USELESS COMPANY!

VERY BAD CUSTOMER SERVICE!

ASKED A SIMPLE QUESTION ABOUT LG360 CAM …

no professional they don’t want to fix my phone! never lg!

They moderate negative reviews on website not allowing to publish them.

No customer service but quality good

Lifes Good with LG 😀

😄👍 …

Fantastic products !!

Life is Good

Life is good

Electronic technology

Is it a model or an unfinished product?
Is that all LG can do?
About 1600 Euro, LG OLED65C21LA TV, bought from EVOMAG with circuits an …

LG UK, the heart of Europe. It is a place where not only Korean expatriates but also local British are worki …

Various products are displayed in …

for service