Loaf reviews

Great experience. Greeted by Savannah, who listened patiently to our special needs; foam not feathers, colour preferences, sofa height etc. Offered helpful advice, answered all our questions, and also sourced us a suitably matching foot …

I think all the furniture is beautifully presented and the way in which Loaf has all of the fabrics to hand makes it very easy to colour match different items. Our sales assistant Sara was incredibly friendly and helpful – especially when …

We had the most wonderful experience – the sales lady was incredibly helpful, engaged and knowledgeable. She gave us aesthetic as well as functional advice, really appreciated all the time she spent answering our questions. The quality of the products is great, we picked a sofa and an ottoman that we are going to order online.

Izzy was fantastic. She gave us really honest assessments of the sofa beds we were comparing, and really listened to what wanted. In the end, it was the most positive customer service experience of the whole day of sofa shopping.

Great range of sofas , and big fabric swatches to get real feel of the colour . Great to have option to take smaller swatches home . Staff knowledgeable and helpful on questions particularly about will this sofa fit ! Great to be able to …

What a beautiful store! It was my first time visiting and I was blown away by the quality of the sofas. I spoke to a nice young man, Nick, who had answers to all my (many) questions! Happy customer right here 👍🏻 …

Huge showroom, really really helpful staff (Jess was lovely!!) and lots of help to choose between the different options available. Staff were happy to let you browse without pestering but were so so helpful whenever we had any questions or concerns and went above and beyond.

Great customer service! Really lovely shopping experience. The staff at Battersea showroom are really knowledgeable and helpful and help you choose the right sofa for your needs without putting pressure on you.

Visited twice, two days in a row. Came looking for a sofa and a sofabed to suit our space restrictions. Staff fun, helpful, knowledgeable and very very patient as we spent hours trying everything.(We had no prior plan or idea of what we …

Had an excellent experience in your Battersea Shack today. The staff were friendly and helpful and especially Peter, whose valuable input helped me to make a successful purchase.
Thank you!

Brilliant range of products and exactly what I was looking for furniture my new home. Greeted on entry by Issy who was fantastically helpful and knowledgable of the products. She knew when to give me space to look and browse but was always available for any questions. Fantastic experience all round!

Everyone was kind and I didn’t feel the pressure of a sales room while visiting the Battersea Loaf. Savannah was so helpful in helping me pick out the furniture that was right for me. So excited for my new Loaf sofa.

I’ve been hunting for sofas for a while and this was by far the best sofa trying experience!! Peter Johnson talked me through the showroom and then left me to it ….but then seemed to appear anytime I had a question. Left alone to try all …

A huge thank you to Savanah for helping me so much on two visits to the Battersea showroom. I really appreciated your in depth knowledge, patience, amazing listening skills and great ideas which really helped us work out what we wanted. Fab …

Issy couldn’t have been anymore helpful – extremely knowledgeable of the product range and very patient with us. She was able to advise on the best fabrics and shapes for our rooms and was very friendly.

Visits to shop were great with good advice, however the delivery service and organisation on LOAFs side is horrendous. I have had several delays over 3 months on furniture, with LOAF even cancelling an order by accident and 2months since …

The single worst customer service experience I have ever had. Ordered a sofa and chair several weeks ago, delivery scheduled for today just in time for Christmas, and only the chair arrives! …

Peter helped us select the perfect sofa for our home, being attentive to our preferences. He answered all our questions in a very professional, courteous and friendly manner with great knowledge of the product and patience. Thank you Peter!

Really nice environment. Great shopping experience. You do pay for it in the prices but atleast the service matches what you’re paying unlike a lot of high street experiences these days

Things I love: 1) Made in the UK. 2) Very comfortable.

Their sofas have a style that is very deep. If you are short, you may need 6 or …

A very useful visit with lots of helpful information and suggestions from Kika. I loved the shop and came away with ideas and sample swatches. I will be back when I have a moving date.

Great experience shopping in store. Peter in particular was amazing, he took the time to understand my requirements and answered all my questions very patiently and enthusiastic. Will definitely be ordering my bed and sofa from here.

Peter was fab! Very friendly and helpful and patient! Really lovely store. Beautifully presented and easy to find.

Still waiting five months later for an insert replacement after they twice sent the wrong size part. Very fragmented post sales process and issues with their 3rd party suppliers.

Friendly and informed staff. Made shopping for an armchair and footstool a doddle.

Only went in to browse but ended up staying ages. Staff really friendly and helpful. Now going home to browse our shortlist and argue over swatches. Really lovely, comfy, and dare I say loafy atmosphere!

We recently visited the Battersea store to sort out some accessories to go with our new Loaf Sofa’s. Thanks to Issy’s excellent and knowledgeable assistance we are now able to finalise our order.
Thanks Issy.

We were served by Sarah who took us through all the different options and variations and spent time explaining which one would suit our needs best. Exceptional service and exceptional sofa’s too!

Savannah made my whole experience of buying a sofa easy and joyful. She was super friendly and professional, and took the time to discuss different colour options as I dithered about my choices. …

I enjoyed very much my visit to the shack. I was helped by Nick who took time to ensure i had all the requested information which was very helpful to reach a decision. I would totally recommend visiting the shack, it makes such a big …

I visited the Battersea loaf showroom to buy 2 large and xl sofas this Sunday. I was very impressed by the beautiful space, the range of products and the ability to sample different colours and textures to order the sofas. I didn’t buy …

Lovely showroom; very warm, welcoming and helpful staff. Everything is laid out nicely, especially the fabric samples; they even have Farrow & Ball paint swatches on hand so you can set them side by side with the upholstery fabric. …

The team were all very helpful and Charlie really helped with the order, making it as relaxed and comfy as your sofas

fantastic service on the three times my boyfriend, dog and I went to the Battersea Loaf showroom. …

We really appreciated Ana’s help today in finding just what we needed for a new bed. Personable, helpful and smiley service throughout.

Excellent experience with helpful, creative and supportive ideas. We were enthused. Thank you.

the staff at Battersea were brilliant. They were so patient and helpful and the man helping printed off images of an option so that I could look at it at home.

Had a brilliant time on Monday visiting the Battersea showroom, Nick was incredibly helpful and really knew his stuff. We came to him with a host of questions which he was able to answer easily. Nick had 100% confidence in the products …

Dropped this this one star as whilst the staff in the shop are great. The company is useless and borderline dishonest. They take thousands and thousands of pounds off you and then when the lorry turns up to deliver your new sofas and chair, …

Fantastic customer service, thank you. Jess and Matt really knew their stuff and dealt with my many questions with ease – qualities/benefits of each fabric, which would go well with which sofa, cat claw resistance (!), as well as lead times …

What a great way to shop for your sofa! Very helpful and friendly staff, specifically Sara, who helped us figure out sizing and style for our space. Thank you! …

Fantastic experience visiting Loaf Battersea – super helpful, knowledgeable staff and in a fun, relaxed environment. No pushy sales pitch here, just gorgeous products and great people!

I LOVE this company, seriously. I initially came to this showroom and spent almost an hour there. I ended up ordering online my new sofa / a bed /Dust Buster Duvet and Pillows/ bedding / cushions…you name it:) I’ve done lots of orders, …

Great experience at this and another Loaf in Shoreditch. Everyone really found the balance between being available and leaving us to it, from start to finish we never felt rushed or pressured (even when it came to warranties), and whenever …

After paying £1500 for a bed and headboard, the order never showed up on the day of delivery. After a four hour delay the day we were meant to go on holiday I eventually managed to get an answer from customer service to tell me the delivery …

Sara is fantastic. Told us all the things we needed to know for a big spend new bed. Perfect balance of great info without pushy sales. Will be purchasing soon 🙂

We popped in to try out the Squishbag chair which we liked the look of on-line. We already have a Loaf Wodge sofa and needed help to decide if the chair would fit in with the sofa. Chris helped us to choose the colour and fabric for the …

Had a great experience in the Battersea store aided by a highly helpful and knowledgeable Issy. After much deliberation and difference of opinion with my partner, Issy helped us to reach a compromise and decision on a new Sofa that we are very happy with!

Anaan was brilliant. Helped us with some delivery questions, left us to test out some sofas, then helped us with everything to do with our order and product selection. She was a great customer service representative for your business – friendly, personable, caring, and knowledgeable.

Great showroom, extremely helpful and friendly staff, this was my second purchase for our new home, will buy again.

Amazing service from the team in Battersea Loaf Shack. Jess, Anaan and Sara were so helpful (and patient) while we explored all the options. We ended up going for a wine bottle velvet smithy chaise and we can’t wait ! Thanks wonderful Loafers.

It was a very very hot day and I was feeling a bit edgy but upon entering the store, Sara’s welcome was warm and lovely. Mum and I only wanted to browse and ended up purchasing a beautiful bed. Again, Sara was kind, patient and very very …

Took a visit to Loaf to decide on a matching rug for the sofa I had already chosen / had delivered, in addition to considering a contrasting love seat. Anna was so helpful in suggesting complementary colours and tones and helped me compare …

Fantastic service! Sara and Kika were incredibly knowledgable about the products, web friendly and just generally super helpful from start to finish. They were able to help us pick the perfect love seat and we can’t wait for it to arrive!

Nice spacious shop that you can wander around in and view and sample furniture. Nice to have both swatches and furniture information sheets you can take away with you. Savannah went through my order details and options with me and was very friendly and helpful.

Peter was brilliant helping me pick out a sofa and then the best items to go with it. Thank you!

Our grey loaf sofa after 3 years. Faded and terrible looking.

Had a nightmare with the cushions (feathers and foam layer mixed up to leave it …

A pleasant experience at the store. Well air-conditioned and bottles of water provided for free to keep you hydrated as you do end up staying in there for hours! …

Great experience with the team at Battersea. Pooch-friendly and happy to hand out complementary water, pencils and measuring tape – the very things you forget to carry when looking at furniture. My feedback to the designers at Loaf, is that …

Great store, unfortunately the style of sofas didn’t suit our taste at all and were too soft and deep.

Loved the brilliant customer service thanks to Izzy and her colleagues. We went in with some specific requests and needs including awkward dimensions and particular taste aspects, and she narrowed it all down to a select few and made the …

Wonderful experience, I received best in class attention and thoughtful advice to select my new sofa, all the way from the fabric, to the model and colours that would fit my space. Strongly recommend you visit the Battersea flagship branch, …

Really helpful and knowledgeable young man who was patient with us while we had many discussions over which sofa and what colour. He should be congratulated as he did not push, persuade or cajole and gave us undivided attention when we needed it. Thank you

It’s not every day you go to buy a new sofa or make decisions about something you’ll realistically be living with for the next 10 years. Savannah was amazing, really patient, helpful, thoughtful and thorough. I couldn’t have wished for a better in store experience (Friday 26th August)

We came down from Aberdeen to look for a new Sofa. Had seen Loaf on internet and adverts and we’re not disappointed. The Battersea showroom was a delight to visit. Staff were warm and welcoming. Knew their stuff and no matter how many …

Products are amazing. Quality of workmanship is obvious. Colour choice is unlike any others. I believe you get what you pay for. …

Thank you so much for all the help and time we were given yesterday to find and choose a sofa. All the team were so helpful and thank you Jess you are wonderful! And very patient! A lovely store, excellent choice of sofas and fabrics and …

First time Loaf shopper and loving it so far! Popped into the lovely Battersea branch, and was greeted by Matt. He was immediately super helpful and full of knowledge on all the beds- just what I needed! He advised for and against products …

The staff at Loaf were all super helpful (especially Sara) and showed us round and pointed out where the sofas on our list could be found, then left us to test out and see what we liked without any pressure. The store itself is super …

Sara was amazing – she was so honest and open to deal with. Sara was not pushy at all and was a great expert to help us make our decision on the sofa. Loaf had an excellent amount of options working with tight measurements. Would highly …

Having felt very overwhelmed and out of our depth as we went into the showroom in Battersea to make big decisions on what is a huge investment for us, we were wonderfully impressed and guided through the whole process by an amazing …

Jess at the Battersea store helped us choose a sofa from the one-off list. The one I’d previously selected was gone, as it turned out, and we needed good suggestions for what would fit through our door. Jess was super helpful connecting …

Visited the Battersea showroom and the team were super friendly and helpful. Matt was so courteous and patient with our bickering over size etc., and provided everything we needed to know in a relaxed, yet professional and assuring way!

Savannah was absolutely amazingly helpful and happy to answer any questions I had. Went the extra mile to check on a few tricky questions for me and was so lovely thank you. The showroom is bright, funky and modern – has a lovely welcoming feel and I will be ordering the divan shortly! Thank you

Amazing experience and fantastic customer service. Fraser couldn’t have been more helpful, guiding us through the myriad of options (not to mention very kindly getting our very warm dog some water!) Very excited to order our new sofa!

This place is AMAZING and the service was incredible. We were helped by James, who was so knowledgeable about the sofas and incredibly patient as we tried every one! He was just a lovely person and very sweet to our energetic children. By …

Such a comfortable, relaxed shopping experience. Sara was an excellent host – helping us with all the info we needed while giving us plenty time / space to browse and try at our leisure. And they’re dog friendly. Beautiful furniture too!

Sara helped us out when we visited the store today – she was absolutely fantastic. Not pushy at all, with stellar product knowledge and a great eye for design she was able to help us refine our own thoughts on sofas/cushions and come to a …

DO NOT BUY before you read this.

It all started so well, the showroom staff were attentive and helpful, they took …

I had a great time at Loaf Battersea today. Matt was approachable, helpful, informative, and friendly. He really knew his stuff. I really couldn’t have asked for a better customer service experience. I can’t wait to get my Loaf couch!