Loaf average reviews all over the web

4.6
Total Reviews 80

Average reviews from all platforms

Average Rating 4.6

Average reviews from all platforms

  • 5.0
    69
  • 4.0
    2
  • 3.0
    1
  • 2.0
    1
  • 1.0
    7
Loaf reviews breakdown:
Google
4.6
80

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80 Loaf reviews on Google

MC
Mike Collins 8 months ago on Google
( 5 out of 5 )

Great experience. Greeted by Savannah, who listened patiently to our special needs; foam not feathers, colour preferences, sofa height etc. Offered helpful advice, answered all our questions, and also sourced us a suitably matching foot …

NP
Nicholas Panayotou 8 months ago on Google
( 5 out of 5 )

I think all the furniture is beautifully presented and the way in which Loaf has all of the fabrics to hand makes it very easy to colour match different items. Our sales assistant Sara was incredibly friendly and helpful – especially when …

AZ
Anna Zavyalova 8 months ago on Google
( 5 out of 5 )

We had the most wonderful experience – the sales lady was incredibly helpful, engaged and knowledgeable. She gave us aesthetic as well as functional advice, really appreciated all the time she spent answering our questions. The quality of the products is great, we picked a sofa and an ottoman that we are going to order online.

HM
Heather Munro 8 months ago on Google
( 5 out of 5 )

Izzy was fantastic. She gave us really honest assessments of the sofa beds we were comparing, and really listened to what wanted. In the end, it was the most positive customer service experience of the whole day of sofa shopping.

JB
Jules Ballard 8 months ago on Google
( 5 out of 5 )

Great range of sofas , and big fabric swatches to get real feel of the colour . Great to have option to take smaller swatches home . Staff knowledgeable and helpful on questions particularly about will this sofa fit ! Great to be able to …

KL
Kate Landy 8 months ago on Google
( 5 out of 5 )

What a beautiful store! It was my first time visiting and I was blown away by the quality of the sofas. I spoke to a nice young man, Nick, who had answers to all my (many) questions! Happy customer right here 👍🏻 …

PG
Phoebe Glass 8 months ago on Google
( 5 out of 5 )

Huge showroom, really really helpful staff (Jess was lovely!!) and lots of help to choose between the different options available. Staff were happy to let you browse without pestering but were so so helpful whenever we had any questions or concerns and went above and beyond.

SJ
Sean Jones 8 months ago on Google
( 5 out of 5 )

Great customer service! Really lovely shopping experience. The staff at Battersea showroom are really knowledgeable and helpful and help you choose the right sofa for your needs without putting pressure on you.

WL
Wendy Lou 8 months ago on Google
( 5 out of 5 )

Visited twice, two days in a row. Came looking for a sofa and a sofabed to suit our space restrictions. Staff fun, helpful, knowledgeable and very very patient as we spent hours trying everything.(We had no prior plan or idea of what we …

SA
Sue Ayliff 8 months ago on Google
( 5 out of 5 )

Had an excellent experience in your Battersea Shack today. The staff were friendly and helpful and especially Peter, whose valuable input helped me to make a successful purchase.
Thank you!

S
Sophie 8 months ago on Google
( 5 out of 5 )

Brilliant range of products and exactly what I was looking for furniture my new home. Greeted on entry by Issy who was fantastically helpful and knowledgable of the products. She knew when to give me space to look and browse but was always available for any questions. Fantastic experience all round!

DZ
Diane Zeise 8 months ago on Google
( 5 out of 5 )

Everyone was kind and I didn’t feel the pressure of a sales room while visiting the Battersea Loaf. Savannah was so helpful in helping me pick out the furniture that was right for me. So excited for my new Loaf sofa.

DJ
Debbie Jackson 8 months ago on Google
( 5 out of 5 )

I’ve been hunting for sofas for a while and this was by far the best sofa trying experience!! Peter Johnson talked me through the showroom and then left me to it ….but then seemed to appear anytime I had a question. Left alone to try all …

S
Susan 8 months ago on Google
( 5 out of 5 )

A huge thank you to Savanah for helping me so much on two visits to the Battersea showroom. I really appreciated your in depth knowledge, patience, amazing listening skills and great ideas which really helped us work out what we wanted. Fab …

PH
Philippa Hurd 8 months ago on Google
( 5 out of 5 )

Issy couldn’t have been anymore helpful – extremely knowledgeable of the product range and very patient with us. She was able to advise on the best fabrics and shapes for our rooms and was very friendly.

DP
David Potterton 8 months ago on Google
( 1 out of 5 )

Visits to shop were great with good advice, however the delivery service and organisation on LOAFs side is horrendous. I have had several delays over 3 months on furniture, with LOAF even cancelling an order by accident and 2months since …

RM
Richard Merrett 8 months ago on Google
( 1 out of 5 )

The single worst customer service experience I have ever had. Ordered a sofa and chair several weeks ago, delivery scheduled for today just in time for Christmas, and only the chair arrives! …

DB
Danielle Bright 8 months ago on Google
( 5 out of 5 )

Peter helped us select the perfect sofa for our home, being attentive to our preferences. He answered all our questions in a very professional, courteous and friendly manner with great knowledge of the product and patience. Thank you Peter!

PK
Patrick Kidwell 8 months ago on Google
( 5 out of 5 )

Really nice environment. Great shopping experience. You do pay for it in the prices but atleast the service matches what you’re paying unlike a lot of high street experiences these days

TM
Thomas Maufer 8 months ago on Google
( 5 out of 5 )

Things I love: 1) Made in the UK. 2) Very comfortable.

Their sofas have a style that is very deep. If you are short, you may need 6 or …

L
Lyndsey 8 months ago on Google
( 5 out of 5 )

A very useful visit with lots of helpful information and suggestions from Kika. I loved the shop and came away with ideas and sample swatches. I will be back when I have a moving date.

DE
David Enang 8 months ago on Google
( 5 out of 5 )

Great experience shopping in store. Peter in particular was amazing, he took the time to understand my requirements and answered all my questions very patiently and enthusiastic. Will definitely be ordering my bed and sofa from here.

SC
Sarahjane Collins 8 months ago on Google
( 5 out of 5 )

Peter was fab! Very friendly and helpful and patient! Really lovely store. Beautifully presented and easy to find.

SD
Shane Doherty 8 months ago on Google
( 1 out of 5 )

Still waiting five months later for an insert replacement after they twice sent the wrong size part. Very fragmented post sales process and issues with their 3rd party suppliers.

BC
Bridget Carpanini 8 months ago on Google
( 5 out of 5 )

Friendly and informed staff. Made shopping for an armchair and footstool a doddle.

GF
Greg Fradd 8 months ago on Google
( 5 out of 5 )

Only went in to browse but ended up staying ages. Staff really friendly and helpful. Now going home to browse our shortlist and argue over swatches. Really lovely, comfy, and dare I say loafy atmosphere!

KS
Keith Savage 8 months ago on Google
( 5 out of 5 )

We recently visited the Battersea store to sort out some accessories to go with our new Loaf Sofa’s. Thanks to Issy’s excellent and knowledgeable assistance we are now able to finalise our order.
Thanks Issy.

AP
Aaron Pottinger 8 months ago on Google
( 5 out of 5 )

We were served by Sarah who took us through all the different options and variations and spent time explaining which one would suit our needs best. Exceptional service and exceptional sofa’s too!

EC
Emily Cadmore 8 months ago on Google
( 5 out of 5 )

Savannah made my whole experience of buying a sofa easy and joyful. She was super friendly and professional, and took the time to discuss different colour options as I dithered about my choices. …

LO
Luwai Odeh 8 months ago on Google
( 5 out of 5 )

I enjoyed very much my visit to the shack. I was helped by Nick who took time to ensure i had all the requested information which was very helpful to reach a decision. I would totally recommend visiting the shack, it makes such a big …

MG
Magali Gatinot 8 months ago on Google
( 2 out of 5 )

I visited the Battersea loaf showroom to buy 2 large and xl sofas this Sunday. I was very impressed by the beautiful space, the range of products and the ability to sample different colours and textures to order the sofas. I didn’t buy …

LB
Lauren Bacon 8 months ago on Google
( 5 out of 5 )

Lovely showroom; very warm, welcoming and helpful staff. Everything is laid out nicely, especially the fabric samples; they even have Farrow & Ball paint swatches on hand so you can set them side by side with the upholstery fabric. …

S
Suzy 8 months ago on Google
( 5 out of 5 )

The team were all very helpful and Charlie really helped with the order, making it as relaxed and comfy as your sofas

EH
eloise howard 8 months ago on Google
( 5 out of 5 )

fantastic service on the three times my boyfriend, dog and I went to the Battersea Loaf showroom. …

P
Patricia 8 months ago on Google
( 4 out of 5 )

We really appreciated Ana’s help today in finding just what we needed for a new bed. Personable, helpful and smiley service throughout.

ML
MP Llewellyn 8 months ago on Google
( 5 out of 5 )

Excellent experience with helpful, creative and supportive ideas. We were enthused. Thank you.

O7
Osborne 75 8 months ago on Google
( 5 out of 5 )

the staff at Battersea were brilliant. They were so patient and helpful and the man helping printed off images of an option so that I could look at it at home.

JF
Joe Forrest 8 months ago on Google
( 5 out of 5 )

Had a brilliant time on Monday visiting the Battersea showroom, Nick was incredibly helpful and really knew his stuff. We came to him with a host of questions which he was able to answer easily. Nick had 100% confidence in the products …

CP
Chris Parkinson 8 months ago on Google
( 1 out of 5 )

Dropped this this one star as whilst the staff in the shop are great. The company is useless and borderline dishonest. They take thousands and thousands of pounds off you and then when the lorry turns up to deliver your new sofas and chair, …

ET
Eloise Turnnidge 8 months ago on Google
( 5 out of 5 )

Fantastic customer service, thank you. Jess and Matt really knew their stuff and dealt with my many questions with ease – qualities/benefits of each fabric, which would go well with which sofa, cat claw resistance (!), as well as lead times …

AF
Adam Flood 8 months ago on Google
( 5 out of 5 )

What a great way to shop for your sofa! Very helpful and friendly staff, specifically Sara, who helped us figure out sizing and style for our space. Thank you! …

AH
Agy Holden-Parker 8 months ago on Google
( 5 out of 5 )

Fantastic experience visiting Loaf Battersea – super helpful, knowledgeable staff and in a fun, relaxed environment. No pushy sales pitch here, just gorgeous products and great people!

KK
Kateryna Kladkova 8 months ago on Google
( 5 out of 5 )

I LOVE this company, seriously. I initially came to this showroom and spent almost an hour there. I ended up ordering online my new sofa / a bed /Dust Buster Duvet and Pillows/ bedding / cushions…you name it:) I’ve done lots of orders, …

JR
J Roadknight 8 months ago on Google
( 5 out of 5 )

Great experience at this and another Loaf in Shoreditch. Everyone really found the balance between being available and leaving us to it, from start to finish we never felt rushed or pressured (even when it came to warranties), and whenever …

K
Katy 8 months ago on Google
( 1 out of 5 )

After paying £1500 for a bed and headboard, the order never showed up on the day of delivery. After a four hour delay the day we were meant to go on holiday I eventually managed to get an answer from customer service to tell me the delivery …

JR
JOHN REGAN 8 months ago on Google
( 5 out of 5 )

Sara is fantastic. Told us all the things we needed to know for a big spend new bed. Perfect balance of great info without pushy sales. Will be purchasing soon 🙂

HB
Harriet Brown 8 months ago on Google
( 5 out of 5 )

We popped in to try out the Squishbag chair which we liked the look of on-line. We already have a Loaf Wodge sofa and needed help to decide if the chair would fit in with the sofa. Chris helped us to choose the colour and fabric for the …

RB
Richard Bowen 8 months ago on Google
( 5 out of 5 )

Had a great experience in the Battersea store aided by a highly helpful and knowledgeable Issy. After much deliberation and difference of opinion with my partner, Issy helped us to reach a compromise and decision on a new Sofa that we are very happy with!

MB
Matt Botham 8 months ago on Google
( 5 out of 5 )

Anaan was brilliant. Helped us with some delivery questions, left us to test out some sofas, then helped us with everything to do with our order and product selection. She was a great customer service representative for your business – friendly, personable, caring, and knowledgeable.

Y
YiannisG 8 months ago on Google
( 5 out of 5 )

Great showroom, extremely helpful and friendly staff, this was my second purchase for our new home, will buy again.

CD
Craig Dwyer 8 months ago on Google
( 5 out of 5 )

Amazing service from the team in Battersea Loaf Shack. Jess, Anaan and Sara were so helpful (and patient) while we explored all the options. We ended up going for a wine bottle velvet smithy chaise and we can’t wait ! Thanks wonderful Loafers.

PG
Patricia Gonzalez 8 months ago on Google
( 5 out of 5 )

It was a very very hot day and I was feeling a bit edgy but upon entering the store, Sara’s welcome was warm and lovely. Mum and I only wanted to browse and ended up purchasing a beautiful bed. Again, Sara was kind, patient and very very …

HR
Harriet R 8 months ago on Google
( 5 out of 5 )

Took a visit to Loaf to decide on a matching rug for the sofa I had already chosen / had delivered, in addition to considering a contrasting love seat. Anna was so helpful in suggesting complementary colours and tones and helped me compare …

EI
Elizabeth Inglis 8 months ago on Google
( 5 out of 5 )

Fantastic service! Sara and Kika were incredibly knowledgable about the products, web friendly and just generally super helpful from start to finish. They were able to help us pick the perfect love seat and we can’t wait for it to arrive!

SM
Sarah Macpherson 8 months ago on Google
( 5 out of 5 )

Nice spacious shop that you can wander around in and view and sample furniture. Nice to have both swatches and furniture information sheets you can take away with you. Savannah went through my order details and options with me and was very friendly and helpful.

VE
Vanessa Evans 8 months ago on Google
( 5 out of 5 )

Peter was brilliant helping me pick out a sofa and then the best items to go with it. Thank you!

AR
Alex R 8 months ago on Google
( 1 out of 5 )

Our grey loaf sofa after 3 years. Faded and terrible looking.

Had a nightmare with the cushions (feathers and foam layer mixed up to leave it …

S
Sal 8 months ago on Google
( 3 out of 5 )

A pleasant experience at the store. Well air-conditioned and bottles of water provided for free to keep you hydrated as you do end up staying in there for hours! …

SC
Steve Cairns 8 months ago on Google
( 5 out of 5 )

Great experience with the team at Battersea. Pooch-friendly and happy to hand out complementary water, pencils and measuring tape – the very things you forget to carry when looking at furniture. My feedback to the designers at Loaf, is that …

JM
Jonathon Munns 8 months ago on Google
( 4 out of 5 )

Great store, unfortunately the style of sofas didn’t suit our taste at all and were too soft and deep.

DP
Dave Pimm 8 months ago on Google
( 5 out of 5 )

Loved the brilliant customer service thanks to Izzy and her colleagues. We went in with some specific requests and needs including awkward dimensions and particular taste aspects, and she narrowed it all down to a select few and made the …

L
Liz 8 months ago on Google
( 5 out of 5 )

Wonderful experience, I received best in class attention and thoughtful advice to select my new sofa, all the way from the fabric, to the model and colours that would fit my space. Strongly recommend you visit the Battersea flagship branch, …

SN
Sarah Naish 8 months ago on Google
( 5 out of 5 )

Really helpful and knowledgeable young man who was patient with us while we had many discussions over which sofa and what colour. He should be congratulated as he did not push, persuade or cajole and gave us undivided attention when we needed it. Thank you

LD
Lucy Doyle 8 months ago on Google
( 5 out of 5 )

It’s not every day you go to buy a new sofa or make decisions about something you’ll realistically be living with for the next 10 years. Savannah was amazing, really patient, helpful, thoughtful and thorough. I couldn’t have wished for a better in store experience (Friday 26th August)

LM
Lorraine Mcdonald 8 months ago on Google
( 5 out of 5 )

We came down from Aberdeen to look for a new Sofa. Had seen Loaf on internet and adverts and we’re not disappointed. The Battersea showroom was a delight to visit. Staff were warm and welcoming. Knew their stuff and no matter how many …

HP
Harrison Paul 8 months ago on Google
( 5 out of 5 )

Products are amazing. Quality of workmanship is obvious. Colour choice is unlike any others. I believe you get what you pay for. …

DW
Duprez William 8 months ago on Google
( 5 out of 5 )

Thank you so much for all the help and time we were given yesterday to find and choose a sofa. All the team were so helpful and thank you Jess you are wonderful! And very patient! A lovely store, excellent choice of sofas and fabrics and …

AS
Aneeka Soni 8 months ago on Google
( 5 out of 5 )

First time Loaf shopper and loving it so far! Popped into the lovely Battersea branch, and was greeted by Matt. He was immediately super helpful and full of knowledge on all the beds- just what I needed! He advised for and against products …

KM
Kitten McTavish 8 months ago on Google
( 5 out of 5 )

The staff at Loaf were all super helpful (especially Sara) and showed us round and pointed out where the sofas on our list could be found, then left us to test out and see what we liked without any pressure. The store itself is super …

TH
Tom Harty 8 months ago on Google
( 5 out of 5 )

Sara was amazing – she was so honest and open to deal with. Sara was not pushy at all and was a great expert to help us make our decision on the sofa. Loaf had an excellent amount of options working with tight measurements. Would highly …

VG
Vanessa Gray 8 months ago on Google
( 5 out of 5 )

Having felt very overwhelmed and out of our depth as we went into the showroom in Battersea to make big decisions on what is a huge investment for us, we were wonderfully impressed and guided through the whole process by an amazing …

JC
Juliana Clegg 8 months ago on Google
( 5 out of 5 )

Jess at the Battersea store helped us choose a sofa from the one-off list. The one I’d previously selected was gone, as it turned out, and we needed good suggestions for what would fit through our door. Jess was super helpful connecting …

MN
Michelle Nightingale 8 months ago on Google
( 5 out of 5 )

Visited the Battersea showroom and the team were super friendly and helpful. Matt was so courteous and patient with our bickering over size etc., and provided everything we needed to know in a relaxed, yet professional and assuring way!

MJ
Melissa Jeffery 8 months ago on Google
( 5 out of 5 )

Savannah was absolutely amazingly helpful and happy to answer any questions I had. Went the extra mile to check on a few tricky questions for me and was so lovely thank you. The showroom is bright, funky and modern – has a lovely welcoming feel and I will be ordering the divan shortly! Thank you

JB
James Blaszkowski 8 months ago on Google
( 5 out of 5 )

Amazing experience and fantastic customer service. Fraser couldn’t have been more helpful, guiding us through the myriad of options (not to mention very kindly getting our very warm dog some water!) Very excited to order our new sofa!

JL
James lamont 8 months ago on Google
( 5 out of 5 )

This place is AMAZING and the service was incredible. We were helped by James, who was so knowledgeable about the sofas and incredibly patient as we tried every one! He was just a lovely person and very sweet to our energetic children. By …

LW
Lauren Wiggins 8 months ago on Google
( 5 out of 5 )

Such a comfortable, relaxed shopping experience. Sara was an excellent host – helping us with all the info we needed while giving us plenty time / space to browse and try at our leisure. And they’re dog friendly. Beautiful furniture too!

MR
Mark Reading 8 months ago on Google
( 5 out of 5 )

Sara helped us out when we visited the store today – she was absolutely fantastic. Not pushy at all, with stellar product knowledge and a great eye for design she was able to help us refine our own thoughts on sofas/cushions and come to a …

RB
Robin Bruce 8 months ago on Google
( 1 out of 5 )

DO NOT BUY before you read this.

It all started so well, the showroom staff were attentive and helpful, they took …

GW
Greta Wallner 8 months ago on Google
( 5 out of 5 )

I had a great time at Loaf Battersea today. Matt was approachable, helpful, informative, and friendly. He really knew his stuff. I really couldn’t have asked for a better customer service experience. I can’t wait to get my Loaf couch!

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