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Write a ReviewI would give minus stars. This is the worst housing association I have ever come across. We have been waiting for these to sort out our hallway plastering for over a year. They tell you they will call you back with an update, and never do. …
1 star is far too much if I’m honest- after waiting 1 year to have my stairs plastered, we finally get an appointment about a month ago for today. No surprise to my-self at 8.25am I get a call from Ian Williams to say my appointment has …
Leave elderly residents with leaking gutters, no heating, fences down for 6months to a year, do not reply to emails or return phone calls, do not arrive to fix or assess problems, then put service charges up when less and less is being …
I would give no stars if I could, we take unpaid time off work for them to come out then they ring and make some sort of excuse they can’t come. It’s not so much Longhurst themself it’s the contractors Ian Williams so never trust them to actually come when they’re supposed to! Fuming is an understatement.
The most useless housing association ever. They push you from pillar to post to avoid answering questions. It takes ages to get anything done. Now I’m told they have to cut my garden down to fit a few fence panels, tried to find out what is going on and suprise suprise nobody has an answer for me.
I don’t really understand how they work.
We’ve had no issues but my daughter has had loads with them concerning repairs, can take them months to sort out. And I don’t know why there are so many empty properties when people are desperate to be housed, why does it take so long.
Over a year now my parents have been trying to sort out cavity-wall insulation and still no update (the house doesn’t have any). The state of the house is becoming much more worse as a result for example: …
Would rate zero if I could.
Moved into property in December was ensured a new front door would be put on due …
I would rate 0 if I could, I moved into my property last year end of April 2021, there are many jobs that needs attention, firstly front door, there is a big gap-gets cold lets out my heating and the door itself comes apart, Iv had several …
Absolutely ridiculous. Repairs service is no help at all. Always trying to make it it’s someone else’s issue. Wrong line even though your not it’s the right one. Kim the suvayer is useless needs sacking and as for Gary the manager he’s …
A very nice place to be. A lot of supportive people. They are coordinated and professional
Shocking service when you get through they play dumb.. or are dumb. Passing you from one dept. to another as they don’t know the answer, until they wear you out and you give up or they hang up on you.. this is clearly done on purpose to …
Wouldn’t rate them at all at the moment, I’ve had a formal complaint raised for the last 6 months which is still unresolved for a leaking roof and leaking water heater. The complaints procedure is a joke as they do not respond leaving no …
24/11/22. Repairs service is a joke! I have had no working shower for 2 weeks and it won’t be repaired until 1st December!! I have no other way to bathe or shower. It is disgraceful!!
Ive been waiting for over 18 months for a window to be repaired after a attempted break in and a broken toilet for 3 months !!!!!
Never known such a bunch of cowboys .its like as long we get the rent stuff the tenants
24th December, reported a fault no hot water coming through,was told I would get a text and a phone call to say when a guy would call! No phone call or text ! Guy turned up at 6.45 problem sorted in seconds…Big Thank you to the gent who turned up tonight,really can’t Thank him enough! COVID secure ,mask etc!!
Trying to get hold of anyone is awful. Tried and stayed on phone for 35 minutes to have the phone put down on me. So now I have to waste another 30 minutes to an hour to get through to someone again …
Trying to get through to someone is a long-term wait. Are not prepared to put in efficient heating& quiet happy to leave mildew in a house & do nothing for months on end
My experience is I have tried many times to get in touch with them but no joy I’m beginning to doubt wether they exist if any one out there is paying rent to them can I ask that you don’t until they get there act together i would like to see them bankrupt
Needed fence fixing ,sent surveyor out,waste of time,said we had to do it our self ,baring in mind there is over 2 foot drop,and containing wall,which is property of the council.wouldnt rate them at all.
If I could give them 0 stars I would. Getting one star’s worth out of them at this point would seem like a miracle.
Been trying for days to get through no success need to talk to Jackie underwood about police matter what a waste of time.
shame you cant talk to the same person each time, there seems to be one person in rent recovery who has her own rules… Not helpful
Would like to thank the lady at longhurst for fighting my case for 2 weeks to get my heating back on
I found what I needed straight away,no problems.
Just feel like I get no where online anymore
Helpful staff. Helplines are difficult to access
Very helpful and friendly service.
Very good
Always plesant and helpful
Very nice staff
Friendly