Luton Council reviews

Angry resident 🙁 getting out of my apartment can be dangerous and nearly got run over because of the blind spots created by nuisance parking. No management at by the council in controlling this problem even though they claim they would do …

Parking issues on Stirling drive/Kimpton rd. not addressed- A free for all. Airport traffic blocked pavements nuisance and dangerous parking only going to get worse. Council not doing anything in terms of patrols. Double parked, come on down and join in the fun!

Luton borough council is genuinely thief. I really don’t know what do they do with all these money they collect from council. You call them and even to get the the main switch board takes you 10 minutes and when they transfer you to a …

Housing team absolutely no help, rude, spoken over and unapologetically awful. Application closed prematurely without any contact. I understand they deal with this for a living and are desensitised, but most people have never dealt with …

Alice in admin for legals gave me the worst customer service I have ever received, put me on hold in the middle of trying to finish my sentence, referring me departments I am asking her not to, and hanging up the phone on me when I’m …

Shambolic phone waiting times, literally waiting almost an hour on the phone to speak to someone, this has always been the case everytime I have called in with an enquiry. Infairness the staff are polite and courteous, I suppose you would have to be under the circumstances.

A very nice building of Luton. Very well know with alot of history here. Always very clean and tidy around here also and has some lovely flowers around the front and sides of this building.

Labour want to run the country they can’t even run the council tips. I spent £100 to hire a van to take my fridge to the tip they are refusing me entrance.

Worst customer service ever!!
Had to wait 2 hours for them to answer me and then they had hung up on me immediately. …

Absolute disgrace. I won’t go into details here but all the comments about unhelpful staff are true. But think about it, who would work for the council? They are all the left overs of people who can’t get proper jobs, as they say “the bottom of the barrel”. So no surprise really.

I have never seen this much rude people works for council.l feel sorry for the people who lives in that borough and needs help from them.people who works in recovery team is the worst.l really think this council should be investigated, l …

Apparently I was sent some letters in earlier this year telling us to give our savings details, so they could update our housing benefit, we would’ve given it IF we got those letters. Was Apparently sent to, also an email I used many years …

if you want free airport parking come to kimpton road, plenty of free spaces all day and every day. CARS PARKED ON PAVEMENTS, WHO CARES!? PARK WHERE YOU WANT, ITS A FREE FOR ALL. PEDESTRIAN WALK WAYS THEY DONE EXIST ON THIS ROAD, DANGEROUS BUT FAIR.

Disgusting, no one answers the phone. You wait 30 mins no response.

Environmental department muste on holiday, as they do not answer phones at all

If there was a lower score I would have selected that. Absolutely disgraceful. Extremely unprofessional and not helpful at all.

Worst customer service ever!!
Had to wait 2 hours for them to answer me and then they had hung up on me immediately. …

Worse council ever, no one picks up and if they do they cut line and be rude. Been on housing list for long time and they have the nerve to say others are before me don’t make sense, also housing officer very bad and rude who doesn’t do …

Their legal department forced me to pay nearly £2000 in rent arrears, because they didn’t know how to read a rent account, destroyed my property and told me to hand in the keys to a flat that I was entitled to. …

Luton council is good place there is some nice people are working.
Luton council offer lots of course and the teacher are very nice and helpful.

Honestly a joke. They are ridiculous, so hard to get help from them in any way! They pushed me into private housing and yet won’t help make it a suitable place to live! They pushed to find a job which I did and now having my wages taken …

CROOKS – and have been for years. Latest issue is them ignoring my application for the £150 council tax rebate. I have a reference number but twelve attempts to contact them across multiple email addresses, their online complaint form and …

My neighbors are building a term. Work Saturday, Sunday council no answer on complen

Luton Borough Council took some rent money from my bank account which they should not have done because I had given them notice on my council owned flat. It took several phone calls and a month before the money was reimbursed. I had to …

Unprofessional staff, very rude. They can’t even communicate with each other and make excuses for this unpleasant behaviour. And if you choose to complain it’s never taken seriously Luton council is a big joke.

On the 27th of august i parked in alma street when i bordered my car i couldn’t see any parking penalty
On the 4th of October i received a fine £70 wich i have paid i called today …

i got a PCN waiting to get out from junction, and they don`t give me obtion to challenge, thieves!

What a terrible run council, you should be ashamed of yourself. This council must be the worst run in the country. I don’t know where to start really, run by crooks trying to get money from the public anyway they can.

The complaints department took over a month to deal with my complaint, despite stating they aim to deal with complaints within 15 working days. It was only after calling that they decided to pull their finger out – I got an acknowledgement …

They never collecting rubbish on the day which showing online. They should take plastic bin on friday today is sunday n still waiting for them…..

5 stars for the people in the street lighting department, always get a response to emails and faulty lights mostly get fixed/ 90%.
Its a great pity the street cleaning/ litter and the grass cutting people aren’t …

I have an issue with my neighbour and was told to just deal with it as there is “nothing that they can do” and to “just deal with it” even with them knowing that I’ve lost family and friends and the neighbour is causing me distress. This …

Wanted a quick chat with someone regarding some parking letter I had from volkerhighways. I got met by an extremely rude lady in the parking dep. No telephone knowledge. Didn’t know how to read a telephone number out correctly over the …

Not helpful. Parts working they want to replace! Not helpful

Absolute waste of tax payers money. The employees are not bothered about the issue brought to them, they have no integrity and are very rude. Very disappointing.

I had to choose 1 star just because it won’t let me give 0, but i’d say -5
It is true what people are saying here;
This staff is completely uneducated and shouldn’t be working there. …

I called luton borough council a few days ago in regards to a parking permit i was confused and needed help and was laughed at, i was really upset with the service provided to me as it is their job to help and not put someone down. This affected me mentally i hope nobody else has to go through the experience i did.

One of the worst council i have dealt with.customer service staff is so rude and unprofessional. i received no reply to my email. half and hour call waiting time, still they are unable to help. i am surprised despite so many negative …

It’s not a good caring council at all. Their parking parmit policy is also horrible. I was warned before not to move here by friends , i did not pay attention , moved and within just few days i realized. And getting out from this horrible place in less then 6 months. Not a good place for living at all.

They are rude.. there is a sign on the wall in the appointment section “please respect our staff”. I tried my best showing my manner, but the staff who was “helping” didn’t even look at me during the appointment. …

Luton Borough Council housing services, BTS, requested to do a complete electrical rewire of my home. It was necessary to vacated the flat as the work was extensive. This work took them ten days. I was constantly being told over the …

Man on the call in Recycling was polite and helpful, I just needed the little hinge stopper for the lid of my (good condition) green bin sent out to me, but seems I have to have a whole new bin sent out instead 🙁 seems a waste

Very unprofessional, rude and unhelpful staff. 9/10 visits to this place was a waste of time. They have no respect and customer service is poor. They have little regard for data protection so if you want your personal details to become …

Not a good service at all even the website is useless

I do not work there. I am new to Luton. The call was quite swift. They directed me properly. The guy had impaired speech so it was hard to understand him on the phone. But he was extremely helpful and gave me all my information quickly. The …

Tried calling at 9am when they are supposed to be open, guess what? Yeah closed…

Bts repair person used foul language and very aggressive. Got a letter confirming right to buy was cancelled on the property yet the useless and lazy departments that work within this organisation have no dont communicate with each other …

No access. Impossible to get in touch with.

Luton Council collects taxes without fail, but forgets what we pay our taxes for! Bins are not collected on time; streets are filthy, the town is becoming a health hasard to its residents, and all LBC’s inapt management is doing — cooking …

Please ignore the one star rating, if I could give no stars, I would.

The council is administrated by the most inefficient, incompetent and “couldn’t …

To complicate even to set up a new council tax

One of the staff advisors is an elderly lady, who may act nicely and politely but at the same time she is rude when it comes to asking a question. I don’t understand why does she get frustrated when u ask questions or when u need a …

The website is practically useless and on the phone you spend hours on wait.

The worst council I have ever had to deal with
Rude,uninformative and unhelpful, you would think the reception and workers there would lose money if they gave you any useful information, it’s ridiculous. They need not a new interior but definitely new staff,well at least educated ones anyway.

I received council tax letter after 4 months, I called to talk about my council tax, had to wait 45 minutes, website is close to useless. The town itself, lets just say its left out to become a dump

Walked in here once to ask for some information regarding possibility of parking permits for my disabled mother.
As I approached I was very open minded and the minute I asked the person my …

Very happy with the personal attention my situation received by Mr Porter and Mrs Durn. They understood my problem and very quickly came to the rescue. A shining example to all members of the council. …

Trying to get a blue badge for my 75 year old mother. Explained to the people that if any documents were not suitable then to call me as my mother is not able to deal with this. So they send my mother a letter O tell them again and they …

Tried calling to speak to the Council Tax department for 2 days each time waiting on the phone for an hour very poor service.

The phone lines are frequently engaged and when you do get through you end up talking to someone who couldn’t care less about what you have to say. To be fair on one occasion i did speak to someone who was pleasant enough but lacked any power to resolve my problem as their computer systems were down. Very frustrating indeed!

Cutting down trees on vauxhall way at the height of nesting season, they do not care about our wildlife.
They didnt look after the trees properly on the side of the road at the …

Terrible experience with BTS (repairs, alterations etc. Providers, on behalf of Luton Borough Council). Initially contacted them with a boiler issue and was told that we’d have to wait 3 days, and since weekends are not taken into account, …

What waste of council tax money for this website

The most rubbish service available ever. Waited 7 mins listening to all the bloody options, and then when I finally get through to the correct department, the call dropped. Waste of time, I would rather call an Indian call centre then these lot. Hopeless Luton council is what it should be called

Customer service is absolutely appalling. I have contacted them by letter, and three emails through there website over the last three months, and have had no reply. I have made a complaint about this, again no reply. Trying to contact a …

Worst council I have dealt with!!! After moving back to Luton and having to deal with the council, I soon realized that other councils are light years ahead of this one in terms of processes & efficiency. Never before have I had to make a …

Trained staff to lie about the law regarding council tax bill payments certainly as recently as 2009. Claimed I was paying late when in fact I paid on time but the payment languished around in the council’s internal system for a few days …

If i could put no stars i would. Came home to my hedge in my front garden completely ruined by the council. I live on a busy road so it was there mostly for privacy (especially as 3 people have already tried to break in my house, as i am on …

Having tried to contact Luton Council today on 4 ocations only to be told, Sorry our system in down, you would think all the money that this council takes from the tax payer it would have a system in place that dose not breakdown all the …

Awful experience everytime I have to misfortune of having to email and ring them, properly useless, never get anything right, cant read and understand basic emails, when you phone them takes 30 mins to answer and then the person who does answer is close to useless, unhelpful and will almost definetly not resolve the query

I have spoken to same the person twice on their customer service line, and I can not believe how rude and abrupt this person is, she needs to attend training or go and do a job that she will enjoy, very unwilling to help and just can not bothered with your all, why be an customer service role CHLOE.

A Somalian moved in next door and upset other tenants, then used his housing benefit to by a television and stuff. The landlord complained and they did nothing. Also an African church setup on Hartley Road changing the premises to suit …

Totally unhelpful, their data and documents are so bad organised they send me same letter many times with spelling name of my tenants wrong. There is only 1 window open for licensing purposes and it works only 3 days a week… overall what a disaster, can’t solve any issues there nor get any helpful information

Super rude and ultra useless, wait time for customer service is 40 minutes on the phone. Website as useful as the Conservative party.

Appalling. Had a council tax summons only a few days after my council tax was due. No reminders, no final notices. Spent 30 minutes on Friday trying to get through the customer service and another 20 minutes today no joy. Ridiculous.

I agree with everyone else on this one. Rude staff who don’t even look like they know what they are doing in life. Super slow service, I could had done shopping, gone to a restaurant and still be done with it before I would be seen.

So in Luton they issue parking tickets !!! It’s not my first time !!! But he will not leave it that way !!!

LBC now take £20 plus council tax a month of the unemployed, and sick, residents of Luton who are on benefits and as you have seen this year the service you get back is poor .Grass not cut, weeds left to grow and streets not cleaned with …

3/4 emails all unanswered, and these are regarding a interest of mine in the town, something I thought LBC would want to assist me with.

Whenever I visited Luton Borough Council, I found all the staff very helpful and pleasant. I think they are providing local community a great service, especially on reception they have wonderful & professional staff who are always willing to help.
Mohammed

Luton council is 10000% waste of time. You may as will talk to a brick wall. At least the brick wall won’t get rude and probably do more then they do.