Marshall Welwyn Garden City average reviews all over the web

4.6
Total Reviews 80

Average reviews from all platforms

Average Rating 4.6

Average reviews from all platforms

  • 5.0
    71
  • 4.0
    2
  • 3.0
    0
  • 2.0
    1
  • 1.0
    6
Marshall Welwyn Garden City reviews breakdown:
Google
4.6
80

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80 Marshall Welwyn Garden City reviews on Google

AM
antonietta mair 9 months ago on Google
( 5 out of 5 )

We are so happy we went into the showroom and met India. Her knowledge of the car we wanted to buy was exemplary. She was very, very efficient and steered us in the right direction and made the whole experience so easy. We have been to many …

JL
Justin Louis 9 months ago on Google
( 5 out of 5 )

The team here at Marshall’s are amazing
I dealt with India,Nick,Tony. …

CW
Cintia W 9 months ago on Google
( 1 out of 5 )

Avoid at all cost if you are planning your Volvo serviced there.
Absolute shocking customer service, prices are extortionate and unrealistic, They would talk you into having work done that is not necessary and the work they …

NB
Nigel Bedford 9 months ago on Google
( 5 out of 5 )

Towards the end of 2022, I placed an order with Volvo Welwyn Garden City. I was provided with informative weekly updates throughout. Unfortunately, I had to cancel my order at the last minute. However, I cannot sing the praises highly …

SG
Steve Greenfield 9 months ago on Google
( 5 out of 5 )

Had my car serviced here. Very friendly and efficient and Dave the technician did a great job. Nice company to interact with, Andy was really helpful.
Thank you.

AD
Andrew Davis 9 months ago on Google
( 5 out of 5 )

Excellent service from John Loizou at Marshall. Really attentive salesman and not in any way pushy. Gave us clear info on everything and made the whole experience really easy. Very happy with our new car.

MP
Magdaline Paraschou 9 months ago on Google
( 5 out of 5 )

We had a great experience at Marshall Volvo Welwyn. John in particular was extremely helpful and went above and beyond to help us reach our decision! Thanks to John and all at Marshall!

GN
gerti nas 9 months ago on Google
( 5 out of 5 )

I had the pleasure to meet John Loizou. His professionalism, knowledge, and genuine care stood out throughout the process. He understood my needs, provided expert guidance, and ensured my complete satisfaction for my new volvo car.

CA
Chenelle Andrew 9 months ago on Google
( 5 out of 5 )

Amazing experience with Emmanuel and Russell. If you are looking to buy definitely ask for them at this branch. My sale was so professional and I got the best customer experience. Thank you Emmanuel and Russell for my new Volvo.

PM
Phil Mnyenyiwa 9 months ago on Google
( 5 out of 5 )

Great consultation with Nigel, very knowledgeable about his cars and how best to finance the purchase. Highly recommended.

AB
Abdullah Bayrakdar 9 months ago on Google
( 5 out of 5 )

Tugay was extremely help and very customer friendly, I recommend his work. Thank you Tugay we love our new car….

BD
Bill David 9 months ago on Google
( 5 out of 5 )

John was extremely helpful, informative and pleasant spending over two hours helping us to decide which car we should buy.

RQ
Richard Quigley 9 months ago on Google
( 5 out of 5 )

From the initial enquiry the service from Marshall Motor Group has been fantastic. Nicholas Hutton has been exemplary throughout the process and made the whole transaction a smooth ride. Thank you for everything. You elevate the sales profession to a whole new level.

PC
Peter Chasney 9 months ago on Google
( 5 out of 5 )

I recently purchased a new XC60, my primary contact was India Wallington. The service she provided was excellent, keeping me informed at all times regarding what stage the build process had reached. When it came to the delivery and …

RR
RM RM 9 months ago on Google
( 5 out of 5 )

John was prepared, informative and efficient so we could quickly work out an easy conclusion. Top marks.

RP
Radoslav Petrov 9 months ago on Google
( 1 out of 5 )

Two times have contacted them about automatic gearbox service through the web chat and I never had a call back to discuss it as I have been told! Absolutely not professional! Thank you for the bad customer service!!

AL
adrian lofty 9 months ago on Google
( 5 out of 5 )

Really helpful and friendly. Our new car was ordered and delivered without a hiccup. A very professional service from start to end.

SS
Shania Storton 9 months ago on Google
( 5 out of 5 )

Amazing service such lovely staff. Thanks Ben for sorting out my car. He was very professional and answered all questions.

ST
Siân Taylor 9 months ago on Google
( 5 out of 5 )

Tuguy was incredibly accommodating, friendly and helpful in helping us narrow down what we might be looking to purchase, showing us a couple of relevant examples in stock and being very kind to our 4yr old who we had dragged along.

MR
Matt Robinson 9 months ago on Google
( 5 out of 5 )

The service from Nick, Russell and the team was first class. They are very knowledgeable, highly personable and made the whole experience enjoyable. Highly recommended.

V
Valentina 9 months ago on Google
( 5 out of 5 )

Great dealearship, very helpful staff, provides coffees or teas to warm your soul up while waiting for even a better experience. Totally recommend!

RG
Roger Gilmore 9 months ago on Google
( 5 out of 5 )

I recently bought a v90 and wanted a spare wheel plus Jack and fitting kit. Jay Bhatti in spare parts not only sourced the parts but helped me fit them so full marks to him. Great service thanks

BK
Barry Knichel 9 months ago on Google
( 5 out of 5 )

I’ve had some really awful experiences dealing with main dealers, from multiple brands, so I wasn’t particularly looking forward to this one. I’m pleased to say that this was by far the best service from a garage that I have ever received. …

GZ
George Zondagh 9 months ago on Google
( 5 out of 5 )

5 stars for the sharing of information from the staff at Marshall Volvo Welwyn Garden City. Although I could not purchase a vehicle from them, they took the time to explain the features, advantages and benefits of the XC40 recharge, running …

J
johnstearne68 9 months ago on Google
( 2 out of 5 )

Don’t be fooled by the glitzy showroom.Although SOME of the staff are excellent,the ability of this dealership to actually fix and service cars is somewhat lacking to say the least.This I would say is a business synonymous with the “Rogue …

PG
Paul Gray 9 months ago on Google
( 5 out of 5 )

We walked in off the street, to ask some questions, I explainedwe were not purchasing today. We were meet by a very friendly man(forgot to ask him, his name) and I explained that we were only looking for ideas for my daughter, as she had …

RK
Ravinder Kaur 9 months ago on Google
( 5 out of 5 )

Jay Bhatti in the parts team was extremely helpful in sorting out my order for me. Credit to to his work ethic for getting in same day for me.

MT
Me T 9 months ago on Google
( 5 out of 5 )

Tugay was really informative and a nice man, I would recommend this branch to any one.

NC
Nick Coffey 9 months ago on Google
( 5 out of 5 )

John has been exceptional. Great service and very professional!!

DG
Daniel Gibson 9 months ago on Google
( 5 out of 5 )

We use the trade parts counter and they are so efficient other dealers should take a look at what these guys and girls do

RF
Rob Fox 9 months ago on Google
( 5 out of 5 )

We have had excellent service. Tony, the sales person was really helpful and patient during a couple of visits. The car had to be order through Care-by-Volvo but the help that we received through the sales person here made all the …

SM
Sophie Maxwell 9 months ago on Google
( 5 out of 5 )

Fantastic experience with Volvo Welwyn Garden City from start to finish. Luke was knowledgeable but not pushy. He could not have done more to make this experience a positive one. I even received a follow up call post sale to check I was …

JP
John Purdon 9 months ago on Google
( 5 out of 5 )

I only know this dealership because of a sales transaction as I swapped my 2017 V40 for a 2021 V60. At a time of Covid restrictions I did a test drive on my own. The salesman I dealt with was exceptionally personal, punctual and quietly …

RL
Raymond Lam 9 months ago on Google
( 5 out of 5 )

India is a star! From my first contact with her on Carwow to the test drive and then to car handover, she has been patient, helpful and highly efficient too. Great experience throughout!

JH
James Hill 9 months ago on Google
( 5 out of 5 )

Fantastic experience from start to finish. I dealt with India Wallington and her service and knowledge was first class. Exactly how customers should be treated! …

HW
H Williams 9 months ago on Google
( 5 out of 5 )

Having previously bought from Marshals Welwyn we came back to trade in for an upgrade. We received an excellent service first time around and they didn’t disappoint this time either. Although very different with the current restrictions it …

MN
Michael Notschild 9 months ago on Google
( 5 out of 5 )

I found Volvo Welwyn Garden City to be excellent. You get straight through to somebody on the phone without going through long winded phone systems. …

JM
Jordan Martindale 9 months ago on Google
( 5 out of 5 )

Recently had a service and MOT and couldn’t fault the service. Roma on reception was very accommodating to my requests. The video walk through I received from Ben was very thorough and outlined any issues there was with the vehicle. Its …

SS
Sachin Singhal 9 months ago on Google
( 4 out of 5 )

Update: it ended well but because of the quality cars I could test drive. Marshall Volvo should improve their customer reception and engagement in the showrooms. …

AB
Aidan Briggs 9 months ago on Google
( 5 out of 5 )

Tony Bradley and his team were fantastic, really going the extra mile to get me the car I wanted and to get it ready in time. When there were questions after the sale they were still helpful; it seems there is nothing about these cars the …

AV
Avandi v.d B 9 months ago on Google
( 5 out of 5 )

Fantastic service from John. Very professional, helpful and patient.

B
Biren 9 months ago on Google
( 4 out of 5 )

4 stars overall but still needs improvement in certain areas.

Customer Service – overall very good. However certain staff members were not as …

AP
Andrew Pantelli 9 months ago on Google
( 5 out of 5 )

I rarely bother to write reviews, however I had to make an exception following my recent visit to the Service Dept at Marshall Volvo WGC. I was looked after so well by the Service Adviser – Andy Komodromou. Totally reassuring, courteous and most importantly knowledgeable. Exactly what you need when you need your car taken care of.

TW
Toby Watkins 9 months ago on Google
( 5 out of 5 )

We booked a test drive with Tony for an XC90 and ended up taking out another model as well to enable comparison. Tony was extremely helpful and just really pleasant to deal with. The showroom is in a great location for test drives with dual …

HG
Harriet Gardner 9 months ago on Google
( 1 out of 5 )

Shocking service, if they tell you they’ll call you back, they’re lying. They won’t. If they tell you something will be done by Friday, it won’t be. I got my car handed back to me after a service and got onto my drive and the oil light came …

R
Rachel 9 months ago on Google
( 5 out of 5 )

I recently visited Volvo Welwyn Garden City and was promptly seen to by India. She was approachable, professional and thorough in providing me with all the information I asked from her. She wasn’t pushy unlike what I’ve experienced in other …

SP
Sabin Petrescu 9 months ago on Google
( 5 out of 5 )

I have had service done recently to my XC90 T8. Extremely happy with the service and customer service from Andy and Christian. The video presentation of the inspection is a fantastic tool and gives me confidence that my Volvo has been inspected and well looked after. Thanks a lot, and see you next time.

IL
Ivona Liana Parvu 9 months ago on Google
( 5 out of 5 )

Booked in a test drive for a Volvo XC 60 online and we were greeted and attended by Tony. He was absolutely amazing. He gave us the time and took us through everything we needed to know about the car and it’s features. We took the car for a …

MS
Mohan Singh 9 months ago on Google
( 5 out of 5 )

Great service. Ordered a part with the Jay in the spares department and got it in the next day. Highly recommend.

LG
Laura Gillespie 9 months ago on Google
( 5 out of 5 )

Never one to write reviews but had to this time due to the outstanding service we had from Paul Frith. Worked on our Volvo V40 and could not recommend enough! Sorted our issues very quickly and explained everything in terms we understood! Very pleased with the level of service given! Could not recommend enough!

NW
Nigel Wighton 9 months ago on Google
( 5 out of 5 )

Decided to go back to Volvo after another make let me down. Went straight to my local Volvo dealership Marshals and bought a V60 from Tony, great guy. No hard sell, just honest facts about the car. Very impressed with the dealership aftersales as well. Will definitely return

P
Peter 9 months ago on Google
( 5 out of 5 )

My Wife and I visited the showroom (unplanned) and as we were looking around we were approached by a wonderful young gentleman named Andy Kom (apologies I didn’t take the spelling of his surname). Even though he was just wrapping up with a …

RG
Renos Georgiou 9 months ago on Google
( 5 out of 5 )

First time using this dealership for my serving. I normally go to Edgware but last few visits were a let down.
Staff very polite and attentive here. I was looked after by a chap called andy. …

SM
S Marcou 9 months ago on Google
( 5 out of 5 )

Just collected my car after it’s service Amazing customer service from Andy. Very thorough, and professional. So happy, looking forward to the next service already. Many thanks.

PK
Paul Kearney 9 months ago on Google
( 1 out of 5 )

Visited today to look at used XC40. Spent about 10 minutes outside viewing cars before venturing inside. Everybody seemed to be more interested in their mobile phones than in a potential customer. After being studiously avoided by everyone including receptionist, I decided that Marshall won’t be getting my custom ever.

��
Андрій Попович 9 months ago on Google
( 5 out of 5 )

The employees of the salon are very pleasant, they helped in all the details and making the purchase. I am satisfied with the purchase of the car. Thank you and I hope for a long cooperation.

JW
Joe Wilkinson 9 months ago on Google
( 5 out of 5 )

A massive thank you to India, Tony and the rest of the team for all their help and fantastic customer service. From initial enquiry to ownership of our V40 in less than 48 hours. Couldn’t recommend highly enough. Thanks again.

B
Becky 9 months ago on Google
( 5 out of 5 )

Great service from everyone at Marshal Volvo. Bought a new car and was kept updated on the progress throughout. When our car arrived on site we even got a video of it as Peter knew how excited we were! He went out of his way to provide …

JB
James Blackley 9 months ago on Google
( 5 out of 5 )

Came in to buy some parts and found the staff welcoming and friendly. A very pleasant atmosphere. …

AB
Anne Bate 9 months ago on Google
( 5 out of 5 )

Went car shopping today and was quite nervous. It was my first time being a proper grown-up and going to buy a nice car.
Peter was fantastic! He was friendly and open, which helped me to stop feeling …

RC
Robert Crawford 9 months ago on Google
( 5 out of 5 )

The lovely salesperson Peter delivered us a perfect care package, throughout the time we waited for our new car !! Brilliant service, and wouldn’t hesitate to recommend. 5 star treatment

AS
Andrew Sotiriou 9 months ago on Google
( 5 out of 5 )

Popped into the dealership to get my tyre pressures adjusted as my light came on and was close by. Andy took it straight in for me and made sure all was OK. Extremely professional and would definitely recommend.

PB
Perfect Brands Europe Ltd 9 months ago on Google
( 5 out of 5 )

We had booked a meeting with India Warrington regarding a brand new
Volvo XC60 2.0 T8 455 RC PHEV AWD Ultimate.
We found her very customer centric, polite and most helpful during our …

NS
Nick Savvas 9 months ago on Google
( 5 out of 5 )

We recently ordered a brand new XC90 from this dealership.

Andy K in the service team was also extremely helpful and took the time to …

LL
Leo L 9 months ago on Google
( 5 out of 5 )

Fourth car bought and always serviced here. It’s always an outstanding review from us. …

LK
lisa kemp 9 months ago on Google
( 5 out of 5 )

I wanted to share our FANTASTIC experience of buying a new care with Alex Beadle. Communication has been first class & this with Covid-19. He was very knowledgeable, friendly, helpful & it has been an absolute pleasure dealing with him. He …

JR
Jade Richmond 9 months ago on Google
( 5 out of 5 )

Russell deserves the so much more than a 5* review, I have been very specific with the car and spec that I wanted, he went above and beyond to help me find the best car in my price range with all the added extras I wanted. I was probably beyond annoying, Russell you are a legend! Thank you very much!

PW
Paul Wright 9 months ago on Google
( 5 out of 5 )

Excellent customer service from the Service and Technical team. David was speedy, knowledgeable, efficient and very friendly. Coffee tea and Tv helped pass the time when waiting. Will definitely use again!

G
George 9 months ago on Google
( 5 out of 5 )

Recently visited to get a price on servicing and found the customer service to be excellent. I was helped by Andy who was both very professional and thorough. Booked my service straight away and extremely pleased.

JF
John Francisco 9 months ago on Google
( 5 out of 5 )

Great service from Antony the aftersales manager, he went out of his way to resolve a long term issue with my xc90. Also would add that Nick the sales manger was extremely helpful and done all he could for us to achieve the purchase of my …

GH
Gareth Hughes 9 months ago on Google
( 5 out of 5 )

I’ve been working with India and she has been an absolute star. Very professional and hard working. Wants the best for her customers. Thank you.

HF
Hattie Field 9 months ago on Google
( 5 out of 5 )

Brilliant experience with this dealership. India was extremely helpful, polite and informative. She went above and beyond to help us with our worries and concerns. Thank you again

MD
michaela deme 9 months ago on Google
( 5 out of 5 )

I was in the area when my oil light came up on my dash so I quickly drove into Marshall volvo welwyn and was seen by Andy who kindly took the car into the workshop to top the oil level back up and assured me that there was no leaks but just needed a top up. Great service

TZ
Therese Zaki 9 months ago on Google
( 5 out of 5 )

I recently bought a brand new car from Marshal Volvo in Welwyn Garden City and I was really impressed with how smooth the process went and the excellent service I received from Peter Ross who was extremely knowledgeable & went above and …

CG
Chris Gregory 9 months ago on Google
( 5 out of 5 )

Great service buying a new Volvo from Marshalls. Lots of updates on delivery dates from India all the way through and Tony was very helpful and clear in the final stages.

IT
Ioannis Tzouganakis 9 months ago on Google
( 1 out of 5 )

Poor service provided. I have contacted the dealership three times via phone and one via email over the past 2 weeks to book my vehicle for a service and get an estimate for some parts. In each occasion I have been kindly reassured “someone …

ER
Edmund Reed 9 months ago on Google
( 5 out of 5 )

Thanks to Emmanuel for helping us find our latest Volvo.

AC
Andy Charlton 9 months ago on Google
( 5 out of 5 )

Very polite and friendly, nice to have a welcoming experience. Talked to India about options to replace my Jag. Would recommend, left me with a good feeling about Volvo.

DM
David M 9 months ago on Google
( 1 out of 5 )

I took my car here to have some issues investigated with parking cameras and sensors – they had previously charged me £180 to investigate and failed to fix it. …

PG
Philip Gow 9 months ago on Google
( 5 out of 5 )

Very friendly, helpful and efficient service. Thoroughly recommended Volvo dealer.

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