Medway Council reviews

Paid for my parking permit as mine was nearing its end. I paid Medway Council for a new permit and I paid earlier than necessary to ensure I received it on time (28/11/22). I did not receive my new permit until (04/1/23), in this time I …

I would like to express my thanks to Lemmy who works in the council tax Dept who was so compassionate and helpful when i called regarding a really big problem i had with my tax payment she was so understanding and caring and helpful and it was much appreciated she is a credit to the Tax Department.

This is the worst website I’ve ever visited, I cannot wait find where to complain about it online, you serious need to look at your tech, I’ve been trying to find details for the Chinese New Year parade, who is a favorite for myself and my …

There are plenty of negative comments made against Medway Council, having looked at them recently.
However, my experience couldn’t have been smoother this morning. I recieved a …

We elect them so they can dictate what you and I can do or not at their pleasure. Trying to getting hold of one of those dictators are like winning the lottery………. …

Does not put messages on website for swimming pool problems. Not good enough. 2 wasted journeys to pool so far. Not everybody does facebook….lazy communication ….

Worst council, don’t help no one, can’t be bothered to do there job, rude staff rude housing officers that dint want to help or understand peoples situations avoid at all costs. Rude

I would just like to say a big thank you to Michelle who arranged to get my Blue Badge back to me in time to go away and scatter my husband’s ashes
Outstanding customer service 👏 …

Take money for parking permit and don’t send, when I call after 12 days women tell me council forget send this permit and now must wait again 10 working days

Moved to the borough and immediately applied for a permit as my road is permit parking only and I have a disability meaning I cannot walk far. Sent them proof enough times and they kept declining it. I kept having to come out to change the …

When are you going to repair all the potholes! It’s just cost me £850 for repairs! I pay my road tax so fix them!!!

Awful disrespectful Medway Council. We received notice TODAY that this ‘council’ has arranged works to be carried out in the our Road, Boundary Road, from TODAY and that any cars parked in places in the road, places that we pay them to park …

A Passport to Leisure card can help people like me that are out of work because of health problems and would like to try and rehabilitate through activities like swimming. Before Covid the service provided swimming for free, which really …

Asking people for council tax money when people haven’t got it. Just scum bags like government, we work hard pay our rent and bills what we are left with bearly gets us food and we have to pay this corrupt council!

Absolutely useless council! A diabolical disgrace!

They have not paid back overpaid rent, have not attempted to return the money …

My partner called as directed online to call the council for venue hire for our son’s 1st birthday… after going through the correct channels as directed on the options she went through to the Leisure team, not only were they rude and very …

Medway Council are absolutely useless, had an on going problem with my wet room for 4 years and have never been fixed and still having problems with it now. No matter how much times I complain or call them up to get it fixed either it’s not …

Try and stay clear with anything to do with them. Rude and aggressive over the phone when making general enquires. Run a dictatorship with no discretion and the views are in black and white with no variation. STAY AWAY

Been waiting for my council tax reduction since June. Keep receiving final notices, whenever I call get told my reduction is being done soon. Fed up of being messed around and them trying to scare me. Absolutely useless!!!

I have tried to renew my parking permit and I started exactly a month before it run out… guess what I have a week left and still have no email… nothing.
I have call them after 5 working days, lady over the phone was just want to rid …

Tread carefully when dealing with Medway Council.

Someone I know has received a council tax bill from Medway at their current …

Rang and spoke to some lad in permits,he was rude and stroppy,if you can not be polite hand your notice in and do a job without dealing with customers.

Despicable! After dropping off my elderly Disabled Mother in Law in Rochester, I asked a Parking Enforcement officer about parking for Disabled Badge holders. After telling me it was fine to park there displaying her Disabled Badge, he waited until I’d gone and stuck a ticket on the car. Lowest of the low.

This council is letting this town down! I have lived in Gillingham for thirty years and I am fed up now of turning a blind eye and making excuses for the town. Where are the police on patrol? You can hear the shouting see the mess and …

I have good and poor service issues with different departments. Blue Badge dealt with our application successfully although the proceedure is a bit slow. Eight weeks ago I asked for a Brown bin Lid replacement. Told on the phone to leave …

Useless overpriced council. They collect w total of 3 bags if rubbish a month and we pay £150. The streets are fill of litter I.e princes park me5 and surrounding areas. The side walks and pavements never cut. Streets have potholes in them …

Over two weeks ago I received a penalty for bus lane violation no photo provided but I paid immediately the system kept stating system error after 4 attempts it went through the next day it showed they had taken the payment 4 times I called …

I was fined for driving through the bus station area by accident as a council employee because they have no barriers up with a camera & plate recognition system because they want to catch as many people out as possible even if it is by …

Very very disappointed how my appeal to the parking charge was dealt with!
It looks like the council just wants to make money!
I was late to get to the car, when I arrived the parking officer was still …

I lived in different places in the UK for the last 8 years and the worse services I ever had is with medway council. Ignoring emails, very delayed responses, not providing what agreed to be supplied and causing me an immense pressure with …

I love love love it when I check my account and see that Medwat Council has withdrawn my money and they still won’t fix that issue I mentioned to them about my local area being fly-tipped and causing infestation in clean people’s houses’ …

Medway!
What can I say…???
A council who doesn’t listen to their own people. …

Girlfriend keeps providing proof of council tax exemption but they keep changing what proof she needs to get her exemption. This issue was resolved years ago but started again recently to bully her into paying it and are threatening her …

Many thanks for filling the pot hole outside my property today, this will make it so much easier for me .

Reported an issue with fly tipping, no response. Reporting an issue with a damaged drain on the highway, still not sorted out weeks later and cannot get hold of anyone in the highways department. Called several times, left messages, constantly put on hold. Absolutely shocking customer service!

I am soooo frustrated Medway Council. I tried reporting a trip hazard that their workmen left in the pavement outside my home yesterday after intstalling new water meters. Prior to this, the same workmen instaled the meters and left the …

Need Uber back in this area you clowns. Had to wait over an hour to get an overpriced taxi tonight for a 6 min journey. Like being back in the dark ages. Wake up and join us in the 21st century you muppets.

The rubbish collection is the worst in any borough I’ve lived in. There’s no rubbish or recycling bins, only garden waste. You cant even use white non-transparent bags, because staff takes them for recycling bags… what a joke! The whole neighborhood looks like a waste dump ground once a week.

Crooked and has been for decades, it’s time for change. Obsessed with bringing dfl’s to live in the area rather than regenerating what the area has.
Alan Jarrett has to go! It’s time that Medway was no longer a unitary authority …

I’ve submitted my application for reduction of council tax, as I’m living alone, a month ago. I even did the application again on the phone with them 1 week ago for a second time just to make sure. Regardless, they sent me a bill with the …

Absolutely shocking! Been holding for parking services for 25 minutes via the automated answering system. No answer to my call & given up trying. 25 minutes on hold and not having my call answered is a joke. What exactly is our council tax payments going on? Medway Council has to be up there in the worst top 5 councils in the UK

A very unhelpful lady when trying to sort out parking permits, still waiting for mine to arrive, no where else to park due to road maintenance, so of course I am told to buy daily permits. Why not just give a code to put on the dashboard …

Their council tax bills either never arrive or not on time so the date which you’ll have to pay by has already gone by when you open their letter
Absolute clowns

The rubbish collection is the worst in any borough I’ve lived in. There’s no rubbish or recycling bins, only garden waste (the one you need the least). You just have to put your black bags out on the day. There’s lots of foxes here and they …

VILE AND DISGUSTING. Allow people to scam the benefit system . This is the most corrupt council in the whole of the UK. Medway Council HOLD YOUR HEAD IN SHAME.

We have an ongoing problem with fly tipping at our road (country side lane) contacted council many times by phone, email… And.. nothing has been done. It seems that no one is interested in keeping Medway clean especialy where we live – as …

The Environmental Protection Team was first class in helping to resolve a light pollution issue. Always kept me updated and very efficient officer’s

We all should stop paying council tax. They are FRAUD. They trick us and keep us in fear with their fake summons, courts and liability orders.

Medway Council reviews on your page are a disgrace. After running a business for 30 years in this area I would have held someone to account for these reviews. Medway Council are not fit for purpose and need a massive shake up. On the phone …

Wouldn’t recommend anything from this council. I’ve had nothing but bad experiences with them, the most recent is that I’ve been on the housing list for nearly 6 years. It’s taken them until now to start processing my application to then …

Absolute disgraceful. Planning was approved for neighbors ground floor side extension with windows and doors. Now having to live with their bright lights glaring into our home. It’s like living next door to a spaceship. This council has to be the worst

They have done sod all to help with the rubbish problem in my area. I have called twice and about to call for a third time concerning rubbish in my road and the need for a litter bin…nothing has been done. When I called the second time …

Must be the worst council service. Called the council tax line and on hold and then cuts you off. This is not the first time.
The council service used to be much better but over the last year or so has gone …

absolutely dreadful, done an online form to have a bin removed from my property only for nothing to happen and myself having to call them anyway to get it done and even that didn’t work as they still cannot seem to honor a simple request. …

The worst council in the whole of the UK. They are all too busy licking each others bums. All they care about is looking after the posh snobs of Rochester and attracting tourists. Which flag the castle is flying is the most important …

I’m not really sure how difficult it is to pick up rubbish, sometimes it’s spontaneously collected, other times it’s there in it’s usual place and still not collected I’m really not sure why it’s so difficult to pick up rubbish CONSISTENTLY!

What can you say about this bunch of wasters, this is one time to many how many times do you have to complain to have the easiest job done “COLLECT WASTE” I have had twenty years of this disgraceful attitude from the bin men,. Ian force to …

Workers try really hard despite the extremely short staffed, underpaid, and terribly underfunded service that is struggling. Sometimes waits can be a little long because of this, but every worker tries very hard to help the public. Well done on the hard work.

Council Tax office, NOT FIT FOR PURPOSE
Totally a waste of space, why do they get paid ?? as they do not do the job.
No humans to answer the phone or e-mail.
SACK THEM ALL !!! sadly there is a no star option !

Charge rent plus £60 for a property that was declared unfit for human habitation and can’t be lived in as far too dangerous to be in
Refused a move as I have dogs

One positive and one negative comment. The newly refurbished toilets in the centre of Rainhajm are excellent. They are clean and a huge improvement on the old ones. Thank you. The downside is Orchard Srreet Carpark behind the Cricketers …

I am a 72 year old pensioner who has 2 terminal illnesses and am severely disabled. My 71 year old wife who has a severe mental illness is my unpaid carer.
My savings are well below the council’s £16,000 benchmark but they refuse to …

Have just renewed my old person’s free bus pass online. The procedure was straightforward.

What a great job Medway Council performs collecting all of the rubbish thrown along the highways in Medway.When you travel up to Bluewater on the A289 you can tell when the boundary of Medway ends and the Gravesend side begins as it is …

” WE ARE CURRENTLY EXPERIENCING AN UNEXPECTEDLY HIGH NUMBER OF CALLS ” says the answering system, all day, every day. 30 minutes waiting time is not an exception, but I’m sure is one of the councils hidden rules ! Appalling.

The staff on the homeless line are helpful and compassionate. They’re a great example of a Council making positive changes during uncertain times.

Medway Council does not serve the people of Medway’s best interests, they are systematically pushing out policies to close public schools, services and amenities while destroying green spaces and natural habitats to allow developers to put …

Absolutely disgusting service that hounds people with mental health issues over their own error. Disgraceful money grabbing vultures who won’t apologise for their wrongdoings & errors!

I am pleased to say that Medway Council is absolutey amazing. They extremely nice, polite, efficient and precise. Congratulations to all the brilliant staff for doing the best to keep this beautiful county a wonderful place to live.

Despite giving details of moving out of a property they have still put an attachment of earnings order on. Have called numerous times to get information only to be ignored. Manager was supposed to call me back last week and still hasn’t. …

Useless council they need to focus on the problems of the people in medway and what they are brining into medway. More betting shops than food stores no places for young people I.e after school clubs activities. Full of drugs and …

How can it take over 6 weeks to dig up a road less than 50 meters long… Then planning roadworks on the way back as well 15 meters of road 4 weeks in and counting…. People who organised I’m sure are sucking their teeth then going on their daily 6 hr tea break…

My personal experience when I needed help with an elderly relative was very positive indeed. My concerns were listened to and dealt with very quickly. I’m very grateful to the Intake team.

All Saints Nursery in Chatham will shut before Christmas.
A nursery school in Chatham will close before Christmas leaving families only weeks to find a suitable replacement. …

Not very helpful. I know they are the council and that i respect them but do not think they help people who need help around Medway. quick to take or ask for money. Just wish they would try and help people and not just care about audits and targets. So unhelpful and useless when it comes to customer service and satisfaction

I have ordered parking permit 4 times and all the 4 times have received wrong ones. So difficult to do job right? Now I have to pay on the top and park in the paid car park or get a penalty.

Communication is terrible – promised replies in 5 days, it’s been two months! Road surfaces are in a terrible state andthere seems to be no litter clearing in residential areas.

Absolutely shocking When visiting Chatham town to find yourself entrapped by one of those cameras watching you Bus route no where to go your going to get fined yes they actually fine visitors that enter their territory will never go again and will spread the word to as many people I know thanks Medway Council feel really welcome.

I’m trying very hard too reach Medway council to inform them I have moved ,spoke to one lady after being on the telephone for at least 1 hour queuing but no ..just received another bill but when I phoned guess what 22 in the q ..will see them in court

Can i have a New kompan gaint xl tube slide plastic in bligh way in strood in play park please