Moss Bros reviews

Absolutely fantastic experience buying my wedding suit. Chris was really helpful and made me feel at ease. He set the tone perfectly and allowed me to explore my options while giving the right amount of guidance and his expertise was …

Never buy a suit from here caused me so much stress on the lead up to our wedding. Every time the measurements changed as if they had no idea what they were doing, never had even remotely similar suits to try on. Never knew anything about …

Had a great experience buying my wedding suit from Lewis. He took the time to go through each part of the process with us, making sure we got what we wanted and that was the perfect fit. Very friendly and knowledgeable, I’d definitely go back for my next suit.

Me and my fiancé had a brilliant experience here buying his Wedding tux. Lewis deserves a promotion! He really knew his stuff and made the whole process easy and enjoyable. He even knew all about pocket watches, giving us special …

I visited the Manchester branch today in the town centre. I must say I felt really ignored, and no importance was given whatsoever to myself. I went into the store to ask for some help in choosing a wedding suit but was asked to come back …

A really great experience shopping here. Staff are really friendly, approachable & knowledgeable, especially Lewis! I came here to look for a tux for my own wedding and was really impressed by the customer service. Would highly recommend to anyone looking to buy or rent a suit for any occasion.

Absolutely fantastic experience buying my wedding suit. Chris was amazing and really helpful. He wasn’t afraid to give his opinion but wasn’t too forceful. I could clearly see his experience showing in his advice and I’m really looking forward to getting my made to measure suit now. Will update later when I receive it

Poor service. went in to buy 2 suits and all accessories but wasn’t even acknowledged I was there by staff – I’d indicated I needed size / fitting assistance with my choices – but just waited and waited by the counter. So instead I went to other shops who wanted my custom. #Slaters

As soon as we walked in Will was ready to help us today. He gave me some great advice and it ended up in me purchasing a great suit. He was incredibly friendly and found the best size and fitting for me!

Been in today to get a suit for a wedding. Customer service almost nonexistent.
Asked for different sizes to what was on the shop floor, they returned with a completely different jacket. …

Very happy to sell you a suit but when coming back in to get it altered it’s like you’re not even there. Went elsewhere.

My partner needed a new suit for a wedding we are attending this autumn, and we got so much help and great advice from Mark. He did an excellent job in explaining the adjustments needed and helped us find the right fits and colours, …

Every time I come here, whether there’s 1 person in the queue or otherwise they take forever to serve. Seemingly having I’m.depth conversations over flipping garments, like they’re selling insurance. …

Bought some trousers from here, unfortunately the booths weren’t open to try them on and was reassured they would fit even though I suggested getting a size up on the waist. Got home to find they didn’t fit. Took me about half an hour to …

Really fantastic customer service from Abdul on the phone today! We were calling to check for specific sizes in two suits and Abdul was really patient, efficient and service-oriented. He helped find what we wanted and reserve them for us! Amazing! Keep up the good work.

Came back second time, fantastic service, really friendly and professional advice. Genuine advice without being pushed to buy but also feeling looked after at the same time. Which is a rare thing nowdays. Happy with the purchase and will …

Worst suit store in Manchester! Went in on a weekday afternoon (quiet time). 6 staff all stood around talking to each other, whilst customers could get no assistance. …

Shocking service! we booked well in advance for 7 people to have a suit fitted for our wedding. My fiancé fell down the stairs when we were there and none of the staff seemed that interested, we decided to give them the benefit of the …

Great service from Lewis, really knowledgeable and made us feel really welcome. Thanks!

If your looking for suits I wouldn’t bother looking here! Shocking service. I am gobsmacked at how disgraceful this company really is. Me and my fiancé went to look at suits in February in the st Ann’s Square manchester which was a horrible …

Christopher was extremely helpful and a really nice guy. He noticed me struggling for sizes and went out of his way to ensure I got what I needed. I purchased a fantastic tailor made suit which I’m thrilled with. Thank you!

My partner and I walked in to get a suit for his graduation. First response was very cold, given funny looks by the two women. Had to ask for assistance, which is disappointing when we were the only customers in the shop. …

Just Been to Moss Bros to be measured for my wedding suit . Chris was absolutely fantastic so helpful and professional all the staff so polite and helpful. Would definitely recommend for your suite for any occasion off the peg or tailor made

Awful. We pre booked a wedding fitting to look for potential suits for our upcoming wedding. Immediately, the ‘what looked like the manager’, assumed we would be renting a suit. I was actually looking to buy. …

I enjoyed the suit but I really dislike the staff members here. The attitude can only be described as indifferent and condescending. There is no friendliness and from the experience of friends too, it seems like this is the common case with more senior employees here.

Wasn’t sure what to put here; a bad experience with Moss overall but a 5* experience with Chris at this brand who went above and beyond to try to sort it out for us. As asset to the company and a jolly nice guy. Cheers.

Was looking for a suit for a couple occasions coming up. Wasn’t sure what I was wanting, but I wanted to look a million dollars and would put trust into the subject matter experts in store. …

Top quality service, from the moment we entered the shop! Edna greeted us and took us down to exactly where we needed to be! Managed to get a wedding suit from the first shop we went to! She was amazing, get her promoted!

Customer service was second to none, tried Slaters but came straight back to Moss Bros MCR thanks to the outstanding attention paid to us by Chris. He listened to all our needs and personalised the process and purchase to us. Came in for a rental, walked out with 10 rentals and a custom made suit. Thanks for everything!

A number of the staff do not understand the basics of sales service – especially the older guys. – Instead of being helpful, humble and service minded, they are rude and take a lecturing tone with the customers. …

Hired two suits for a wedding. They measured the grooms collar wrong which left the shirt tight around the neck and unable to button up the top button. And my suit had tram lines down the centre crease of my pants. Expected better for a £400 3day hire

We went to the Manchester store in St Ann’s square and we had booked 1-2-1 appointment and we had Lewis dealing with us. This young gentleman alone deserves the 5 star rating, he was so polite and knew exactly what he was doing. I cannot …

Excellent customer service, we were advised and supported the whole way through by the store manager Chris. Got me (groom) and my groomsmen sorted with 3 piece suits and was incredibly helpful and knowledgeable.

Went in blind with little idea what I wanted. Served by a most friendly staff member called “Chris”, who talked me through what he thought would be best and why, with plenty of patience for a man with no clue. …

They have a very nice selection of suits here, quite expensive but they’re quality. Staff are also nice and friendly, however didn’t appear to be extremely experienced in suit fitting to offer a lot of guidance.

Myself and my partner went into this store today to get him a suit for his sister’s wedding. …

Staff seem uninterested and unfriendly, went to check some shirts, shoes and tie for my wedding. Never got an approach and waited in store for about 15 minutes before I walked out in anger. Very poor disappointed service. …

ABSOLUTELY AMAZING . My partner always returns to this store for his suits. Me and my partner were served by Chris, he was a lovely gentleman, so polite mannered, patient, and friendly, loved the experience at this store , we found …

Went to get measured up for a wedding suit. The service was excellent and very attentive, even though we were hiring and not buying. Apart from that, the shop has a large range of good quality suits, jackets and trousers for the discerning gentleman. Also I was shown how to fold a pocket square! Good shop!

Staff helped me find great quality suits

Awful customer service, very disrespectful to the customers. No one cares about you they expect to choose the suit and try it on, and when asked you get a short answer “find it there”. Was expecting more.

Only giving one star as there isn’t an option for 0. Went with my future sun in law to get measured up after booking weeks in advance and the suit wasn’t available anymore but they could get it at 3 times the price, they hadn’t booked the …

Went in for a suit for a funeral, the staff were really helpful and I got everything I needed. Just a shame the staff wouldn’t offer a discount for the amount we spent, but apart from that I’m pleased with the purchase

Very good experience. My other half is getting his wedding suit here, and so are the groomsmen. Very happy with the service, and the suit looks great so far. …

Woefully understaffed, and the few staff they had were tied up dealing with complaints and complex orders. People having to wait 30 minutes to check out a single item or ask a simple question. Pathetic. Avoid.

One member of staff was not pleasant, no manners. Only went into for a query on a order we had put through. Couldn’t help however did not respond in the correct manner.

Had a wedding consultation with Lewis and he provided such a friendly, pleasant service and made the experience stress free! Would recommend

FANTASTIC EXPERIENCE and would ABSOLUTELY RECOMMEND the “Tailor Me” service. I chose a material and had a single breasted suit turned into a double breasted, chose my own details, buttons and stitching. Wonderful member of staff, Paul, from …

Really 2 suits bought…. very happy thankyou

Manchester St Anne’s Square – Rude and spectacularly unhelpful staff. Did their absolute level best to ignore us the whole time we were there.

Went here to sort some issues prior to my brothers wedding ( waistcoat not fitting quite right). The staff were super helpful and made the stress go away. Parents had used the Exeter store and had a terrible experience so we’re apprehensive about having to go but for no reason. The Manchester store is brilliant.

I had a very poor experience here, the customer service I found to be very bad. I found the attitude from the staff poor and you would think they were the ones buying the suits the way they ignore you. Nobody was coming to help me so I …

Very rude shop assistants (especially Sam).
I popped in on a Saturday and there were 2-3 shop assistants standing idle.
I asked them for help to buy a black tie suit and they told me to go downstairs …

Had a great experience at Moss Bros Manchester, its the first time ive bought a suit from this store,( i like my suits). The staff were excellent. I took some advice and the suit looks stunning. I will be visiting Moss Bross again.

Fantastic sales team really know what they are doing and talking about.

A good range of formal wear from affordable to expensive. The staff range from friendly and approachable to slightly curt and condescending, reminded me of the “suits you, sir” TV sketches. I was hunting for pocket squares and found 6, all …

Had an appointment with Callum who was very friendly, guided me through the whole process smoothly, also explained things clearly. Excellent service, would definitely come here again!

I hired 5 suits from Moss Bross in St Ann’s Sq in April 2013 for my wedding. The service on our first visit was very poor, the assistant was unhelpful, especially considering that we were organising the wedding from abroad and did not have …

Amazing customer service. Went in rather anxious as this was my first time buying a suit alone but I received loads of help in finding the right fit. Will almost certainly go again when I need to buy another suit.

Thankful to Christopher who helped me pick out a suit that was the right size for me, as well as for educating me on the difference between suit materials and what to wear for different occasions. 😁 …

Never been in and out of a shop so fast. I visitied with no intention of buying a product there. I simply went in and asked about measurements. The customer service was excellent and I left with all the answers I needed.

Poor service twice when collecting/returning online orders. Staff disinterested: have to wait for their attention, no eye contact, monosyllabic responses. …

I was really last minute hiring a dinner jacket 3 days before the event. They didn’t have my size but ordered the right stuff in for me at no extra cost. A really excellent service

Poor service, didn’t allow me to try on anything yetbthr changing rooms wer full. Rude customer service I dress in joggers and a sweatshirt judged me to be a time waste walked stright out. Bought a suit from resis

Went in here to get measured for birthday suit, stole tape measure, now I’m funeral director. Head size 13.

Plenty of options to choose from… staff are great … made to measure suits which arrive well before the date given so thumbs up to service standards will definitely buy again … place to be treated not just as a customer but as an individual … can’t stress that enough on this review:)

Quick efficient service from Will, top service

Was amazing service my tailor david was so helpfull everything 5 star thankyou for the help as I never wear suits and so fast and knowledgeable in what they specialise in

Like moss clothing and have bought their stuff before. But staff at this branch ignore customers and don’t appear to be bothered to acknowledge your presence. Could use a rebriefing on customer service.

Visited Moss Bros on Sat 9th Dec,my grandson had graduated from uni & was looking for a suit for work,despite there being 5 members of staff behind the counter laughing & joking no one ventured to help,when i did ask for assistance the …

Disinterested service, go 4 minutes walk away to Slater’s who are more professional, have a wider selection, and are cheaper!

Great service. Abigail very helpful. Will definitely return and would recommend to friends and family. A good selection of quality business and casual clothing.

Exceptional service, staff friendly attentive and can do attitude, would highly recommend for all your tailors needs

Just purchased a suit from this place very classy. Highly recommend to visit Moss Bros. In Arndale they were very helpful from the moment i walked in. Quality service!

got great service from the gentleman that served me, was very helpful and no request seemed to much hassle, left purchasing a 3 piece suit, and very happy with purchase.

Big thanks for Max for an excellent experience getting my wedding suit fitted and tailor made

Good shop fantastic selection of suits and the staff are really good.

The fitter was very helpful and knowledgeable

I went today to get a suit for my son, the gentleman who dealt with us was amazing. Brilliant customer service and advice. Thanks

A good selection of suits, and friendly staff who are happy to offer advice. It’s perhaps a little more expensive the M&S or NEXT, but it feels like good quality products