NewDay reviews

Incredibly poor experience. Cannot understand why John Lewis changed to them. Even though I had paid half the statement amount prior to the statement date ( due to a refund and outside my control) they still took the full amount shown on …

If it wasn’t for my loyalty to John Lewis I would have cancelled my card ages ago. The switch from JL”s previous user was fraught with mistakes and poor customer service and staff at the call centre are rude and argumentative. …

Got a credit rating of 989 on Equifax , and just got refused interest free by these SCAMMERS !!!!
Stay well away , I will buy it cash now , only clicked interest free as …

Had an Amazon Card and needed to change some details. The Number on the back of the card is not in operation (Red Flag?). Got a UK Number and no Humans available on Any Option!! Not One – Either you fit into the Automated System – Or Dont …

They have very very bad customer service. I was with them for 1 hell of a year. I wasn’t making them money by paying everything on time so they couldn’t charge me no excess fee. Lol hahahaha. I will advice everyone never to stay with a …

I’ve held a NewDay card for just over a month … every time I’ve tried to use the online system it’s been either down, slow or restricted (I’ll post a photo). Come to think of it, account management is their business so it surprises me …

Cannot get my problem solved.keep asking me for card number. Do not have card. Try telling them the debt will be paid when I get statement. So far unresolved. They threaten me on text.to stop me using card. Card sent to wrong address said they would send me new one.

It makes a mockery of the review system when company employees are coerced into writing glowing reports about the company premises. As a customer, my opinion is that the company is useless at providing customer service for the credit card …

Attrocious service, rude unhelpful staff. Have twice taken double direct debits, once for a debenham card, once for amazon. Do not trust anything they say or write, especially with regards to direct debits. You have been warned, fill in a direct debit for newday and you will regret it.

I have been receiving promotion letters from your Customer Services Director Francesca Rea from the past 6 months. I rang 4 times telling your staff that I do not want to receive these letters. And every single time, they told me that they …

Awful. Replacement John Lewis credit card administered by NewDay not accepted by mainstream suppliers. Go elsewhere.

Complaint logged nearly 2 weeks ago. Escalated through CEO office. Called today for an update and it hasn’t been touched! Urgent issue and no one is in any rush to resolve. At my wits end!!

Francesca Rea at Newday Ltd sent me letter that they gave in Dec 2016 someone via phone a new credit for £2000 in my name at my old address and their fraud team said they did a credit reference check on me in support of this. I felt …

Total money sharks. Only interested if you don’t settle your balance at the end of the month and they can rip you off with obscene interest rates.

unhelpfull staff, leave you to hang out to dry if you have a problem, worst credit card company. Allowed transactions from the Russian Federation to be taken from my account…The Russian Federation?!?!? Absolute jokers

It’s a cool working place. We have Starbucks coffee shop inside, but it is only for co-workers. Everyone is nice and friendly.

Awful company – CLOSE ANY CREDIT CARDS YOU MAY HOLD WITH THIS COMPANY – you have been warned ! I was targeted by fraudsters because of this company. Your DATA ARE NOT SAFE

I’m simply trying to find out if I’ve been accepted for this NewDay/Amazon Credit Card? But I’m having incredible difficulties in trying to find out an answer to this SIMPLE QUESTION?

Multiple emails sent to this company with no reply
Charged for something I have never used
Absolute shambles !!

Never seem to get through to a HUMAN BEING to address a problem. Same recording ‘they are busy on other Calls’??😡😡😡 …

AVOID…I do not recommend using their services

Not sure I’d do business with a company that tells people to get out the moment you enter.

It’s where I work, so it’s AMAZING. I hope I get a bonus.

A nice place to work. Good for disabled people

Lovely place

Very nice office space.

Fraud!!

Amazing office!

Unfriendly environment.

Not helpful