Royal London reviews

Shocking!! I phoned to cancel my policy after 4 years only to be told that I HAD to tell them why! They threatened me with a early cancellation fee if I refused. I got passed around that office to 4 different people who were utterly …

An absolut unprofessional, service. I wish I never started with them. I am vulnerable, and they just don’t care at all. I cant talk to anyone really , each time i getting answer we still waiting for this and that. No one give any update. I …

30 minute wait time, 2 months to pay benefits out after receiving a claims form, threatened with pensions ombudsman and the just don’t care. They don’t care about the customers or with how it effects the family’s. This is the last step to …

Truly awful. No two staff members give the same information, once you actually get thru to anyone. No sensitivity when dealing with the bereaved. Lots obstacles to navigate when making a claim, more than similar organisations, I can only assume in an effort to delay payment. Avoid!

Informed them of the sad passing of my mother (after a 30 minute wait in a phone queue and two re-directions). They promised to send forms for a claim via email within 24 hours, yet no forms ever arrived via said email. They also, despite …

Royal Gomorrah London: a financial institution that steals people’s money without excuses. Avoid it.

Terrible service, a month waiting time for phone appointments, operator arranges to call back but doesn’t, keep away from this company!!

I am writing today Friday 20th February 2020 and our post here in Perth Australia has finished till Monday. To let people know that we are waiting for our pension Cheques arriving from Ist October and the more I try to find out about them …

Speaking as a former employee, who had the misfortune of working for RLAM until recently. I would describe the culture and working environment as a toxic wasteland of opposing factions acting in uncoordinated opposition to one another. A …

No questions asked?
I was answering questions for 30min got all my medical and personal details ,and at the end rejected because of a broken ankle an cholesterol medication ?just turned 50.

AVOID THIS COMPANY, Still waiting for our pension to be transferred to us after 8 months and no sign of it on the horizon, UNBELIEVABLE INCOMPETENCE. You have been warned!!!

Waste of time and shocking service.
Thank you for waste 3 months of my time.

Been waiting for half a year for them to change my pension into another fund.

They have my money and won’t give it back.