North Hertfordshire District Council reviews

Came for an interview with my daughter in early march. As soon as we stepped foots through the door i can straight away feel the sour reception we received from Susan Armstrong and her mate Sara Saunder, can clearly see the hatred in their …

Constantly failing to colect bins or put the bins back where they were collected from. They lie about whats ssid on the phone, supervisors don’t get back to you. What’s the point of recycling and trying to do your bit for the environment …

Online won’t accept my email address or my name and impossible to speak to any body. 3 hours waisted and still nothing dealt with

After my bin went missing they took the time to sort me out with a new one. My property is a bit of a unique situation and they even took the time to call me back to make sure I was sorted out. Barbara was brilliant. There’s only so much a council can do, and if you work with them rather than against them, they really can and do help.

As other reviews have stated, lots of issues with bins not being collected. After first report of missing collection “Report must be within 48hrs”, when proof was shown it was reported on same day (first excuse was a lie so this easily …

Could not get a GP practice to register me to get my life saving medications. Complained to everyone about it, just got lied to. In the end what made me leave for another council to save my life was when this council passed my care needs …

Had a problem with refuge collection (not recycling) the collectors were rude and unhelpful. Have to say the first ever. Got in touch with North Herts over the issue, was advised a supervisor would be contacting me – never did. Rang the …

Horrid parking experience in Hitchin town centre. Car park ticketing non functional. No cash, no credit cards accepted, phone system can’t recognize car number plate and paybyphone website won’t connect. Seems the council wants to discourage highstreet shopping and have us buy everything from Amazon.

service and bin collection not very reliable
I believe Councils should have a quality control department to make sure all jobs been done well. …

The nightmare that is NH Council ebilling portal. I have tried repeatedly to get a copy of my Council tax bill but although this should be easy (we are all encouraged not be use paper) if you forget your password you are stuffed. Council …

Terrible service in particular john mynott… Extremely disappointed and let down with advice and support iv been given

I have been trying to resolve issues with missed recycling collections for a week now and every time I call they say “they don’t have any report in their system”. Such bad service. I really wish I could give them 0 stars. …

Trying to get my dads bins emptied. Filled in request form for assisted collection last year. Bins do not get emptied. Been on to council. They said they had sorted it. Have they heck. Filled in another assisted collection form. Still cant get them collected. Dead loss. Disgusting treatment for a 91 year old with heart trouble.

Garden brown bin. What service? Two missed collections. Eight communications with North Herts council to sort. Stonewalled. No action taken. No shame…. Nothing changed my end, paid for collections etc.

I’ve generally found 99.999% of staff very helpful theirs only one person with north Hertfordshire council who unhelpful…, I recently lost my parking permit called the department a new one was posted to me straight away got it the next …

Robbery!!! £84 for a parking permit for a zone that is over subscribed and completely unusable. £26.50 spent on parking elsewhere whilst waiting weeks to hear if my permit could be changed. £50 fee for then parking in the wrong zone whilst …

This lot couldn’t organise a pi** up in a brewery…reported missed grey bin collection online 3 times & it’s still sitting there (full) 11 days later. Tried to call – get cut off when you go through the main switchboard & no answer on direct number (have tried many times). I think my 11 year old son could run it better.

After 2 emails regards non collection of bins and being told they were going to be collected before the end of the week, it is still sat on the driveway uncollected. Liars, should be ashamed of themselves.

I’ve been on the phone to the council about them not collecting my bins more times in a month than I did in 4 years in Bedfordshire. They are so anal about what you put in there I didn’t realise bin nazis existed. All foe one newspaper, and …

Diabolical Service with regards to rubbish collectionyet again, after paying council tax and charging £40 on top for brown bin collection, this is the 2nd occasion on which neither brown bins nor food caddies have been collected since the …

Wanted to give zero stars but couldn’t. Brown bin fraud, council charges £40 and then doesn’t empty it. Customer services rude and lied about missed bin recollections. This is fraud making customers pay for a service that doesn’t exist. …

Moving in to refurbished offices at the expense of a decent service to the community NHDC serves.I see where our 5%council tax increase has gone.
Coupled with the £40 charge for the brown bin,effectively a “Garden Waste Tax”, …

Horrible people put a ticket (PCN) on a school bus visiting Royston Caves for no reason after telling the driver to park there..The Bus was out of region and bringing many Children into the area to learn about Royston. Shocking abuse of so …

rubbish at collecting rubbish ! thanks to NHDC charging £40 but not collecting the bins a large number of residents have resorted to burning their rubbish – last week a reported fire in Hitchin, have seen large smoke clouds up to 30 ft high …

Shockingly poor website for a council. Not at all user friendly. ‘Search’ is largely redundant as it doesn’t work. I rarely leave a negative review but had to in this case. Would happily have left a no star review but it doesn’t allow you to do that.

Harry at the waste department (sorry for the Inaccuracy for department name) was absolutely beautifully​ brilliant and charming.100% on customer service and relations. It is hard to make a conplacomand feel comfortable about moaning about it. Harry was brilliant.

Well done NHDC. Requested a change on my resident parking permit yesterday afternoon (24July) and got the new one in the post this morning (25July). Super service.

hitchin museum is suggested to be open in the local paper, butits web site lists events but no openiing hours , What are the disability or other facilities .5 years of closure is just ahead of brexit ,

rubbish literally – pay a fortune in council tax and bins get collected fortnightly and in this hot weather that is a nightmare and health hazard to be honest – try to call them and no reply voicemail says full up – its a joke our black …

Awful council is selling off Herts green belt to Luton Council so they can build on it. How did this lot get voted in.

2 weeks to get a call back from business rates department. Not impressed…

Never get back to you, you have to keep chasing them and anytime you speak to someone they all say the same thing, they don’t have a clue, bunch of part timers probably that couldn’t care less.

can some one please explain why it was so necessary to re tarmac the Broadway at night working till 2am lorries and workmen shouting and screaming till ungodly hours during a quiet period with no school trafic someone deserves the sack

Went Yesterday to gernon Rd office and found the newer council building totally closed since November they now have gone back to town lodge there originally old building which is small stuffy and smelly and too warm …

I have lived in Kent, Surrey, Stevenage and Letchworth and this by far, is the worse council I have ever encountered.

Abandoned vehicle reported to NHDC a month ago by Police and myself. STILL not moved.

Just move in to the area and have been dealing with their general planning enquiry team. They have been helpful polite and fast enough for my needs.

Thank you for your support towards the enhancement of the Walsworth Community Centre. The groups, local organisations and individuals appreciate it.

The website is about as useful as an ashtray on motorbike

Just been waiting for over 30 minutes for my call to be answered. All I want to do is report a missed bin collection…

Been on hold now for 1 hour and keep getting told my call is important!

Disgusting people, everyone who’s working there is paid for nothing.

Awful!! Would give 0 stars if I could

Awful housing association, full of liars.

Wasted hours on hold /phone over months , still waiting for my call to be answered

Do they ever answer the phone??

Probably the most incompetent council you will ever meet.

What a failure of a council.