North Somerset Council reviews

Why should I go through a complete security check, including what date I came into possession of the property, when PAYING my council tax over the phone? Does it matter who pays my council tax, as long as it’s paid?

North Somerset Council transport section are incompetent people, they won’t change my son’s bus – no matter it be escort or vehicle. I want to see changes HAPPEN to the BUS, or my son will punch the boring and unwanted escort in the face again.

Lied about cost of living payments for park homes. They are still holding onto the government money even after other councils have paid their park home residents over 3 weeks ago!

Well done NSC. I sold my house approx 2 yrs ago, moved out of the area, my house was BAND D council tax, now they have changed to BAND E for new owner but trying to backdate & charge me for the difference. You could not make it up…

To my great surprise, the North Somerset Council parking department were very fair/efficient in their communications with me, I had a very stressful situation to deal with and the member of staff Becky was extremely efficient to resolve the …

Nothing seems to work with this Council. They moan about previous administrations, but the current crop are heading a useless organisation. They lack clarity, sending messages that are self seeking, ( Clevedon Sea Front) being a case in …

1 have been trying to phone about council tax energy rebate have received nothing they have had my details for nearly 4 weeks still no payment it is hopeless trying to phone them i spent hours on the phone i was close to having a nervous breakdown nobody answered awful customer service.

i have been phoning every day about my missed waste collection and have recieved false promises every time saying it will be picked up, they couldnt care less for people, this council needs to all be sacked and replaced with people who care, waited 20 minutes on phone and then they just hung up, disgusting

Rang to report an issue, no reply, rang again to report the fact nobody replied, was told again someone will get back to me, no reply, contacted the misnomer that is customer services to say that no-one got back to me, again told, someone …

Can never get through to anyone. I’ve been ringing every other day for well over a month to sort their mistake on a council tax bill…. I give up after 2 hours just ringing. Worst service from a county council I’ve ever dealt with.

They have my council tax bill grossly incorrect and I try to call them every day to sort it and there is never anyone available to answer. They will be quick to call me a criminal when their bill isn’t paid.

Very poor service when trying to renew my mother’s garden waste collection service. I was actually trying to pay them the money took ages to get to correct person. Disgraceful

Would put no stars.Trying to sort out my council tax as they have taken off my CT support wait nearly 3 weeks for a call back go through loads of info with the woman then to tell me at the end that I have to submit stuff online when I have …

Impossible to contact. Never respond to emails. Been awaiting a hefty refund since December and only managed to get one email response so far. My 24 hour call back came in a week later and proceeded to provide me with 0 information. Good …

Answering the phone isn’t their strength. I thought I can go and maybe speak with someone ,I see that it’s Open and when I arrive there , guess what…doors closed ,no notice why it’s closed ,but on schedule is open. Not going to give them any money

Trying to speak to someone regards council tax

On hold for 30+ minutes, someone answers and says they will will transfer me to …

Frustrating, incompetent, slow, unprofessional and discriminating. Being forced to have to deal with this council because of where I live honestly wants to make me move house. Disgraceful really that they are not being held accountable considering such a terrible rating and such bad reviews

Been waiting for details about my council tax now for over 6 months, no response from numerous emails. Have made a complaint on there website had one email strait away to try and help, replied straight away…… No response…. That was 3 month ago now.

I’ve always had very good service when I’ve phoned the council. Always been treated with respect. The recycling service is getting better, maybe they have a new man on my round as previously if it’s not on the curb they won’t take it. Mine …

I am disgusted with their service. Because their system wouldn’t allow me to do it online, I sent an email to their email address; as advised, 2 weeks ago applying for a single person council tax discount. I sent a followup email a week ago …

These people are impossible to deal with. I cannot get to speak to anyone and no one rings me back. Extremely unprofessional, Unhelpful and very frustrating. They are very good at contacting me when they want money !!! Won’t help when your in trouble they send you a summons to add to your problems.

Trying to get them to do anything within a reasonable timeframe or without having to chase is impossible. We took possession of our new property in December.. it is now September and we are still waiting for our waste and recycling bins.. what is the point of paying council tax?

By far the most incompetent council in Great Britain if not the world. Their only interest is paying themselves as much money as possible and doing absolutely nothing. I could go on and on about all the spectacularly stupid things this …

Appalling.
Website totally ineffective. Usually there is a fault, so all attempts to sort out a problem are impossible. …

Absolutely Terrible! I need to order a new garden waste bin. I followed the link to do so. I attempted to log in to my account. I was told it was locked and was given a link to follow to contact customer support. I followed the link which …

The worst council ever. No reaction to the people’s problems, rule from unprofessional people. I can’t wait to sell my house and leave. That council transformed one lovely country side area to BIG CITY. New houses every where without infrastructure. Traffic without normal size roads. Shame.

I’m so glad it’s not only me who thinks that North Somerset Council are incapable of providing the services we all pay them for! Their website is diabolical and gives you none of the information you need and their phone lines are seemingly …

None of the links on website are working, all say ERROR please try later! Also the website says they open at 8.30am but when I try calling I get a message that says ” the office is now closed, we open at 9am. Total waste of council tax this …

The recycling service is appalling. It rarely happens on the actual collection day & often doesn’t happen at all. It is impossible to speak directly to someone is responsible for this service. Is the North Somerset council trying to discourage us from recycling?

To whom it may concern,

On Monday 26th sept 2016 at 12.50 my wife and I attended the town hall to …

Unable to pick up phone. 3 times in a row just trying to speak to someone I was waiting over 1 hour before having to just hang up or being hung up on. How can you ask for council tax when you are unable to process anything.

Waited on the phone for 15 min before a lady answered she hello then cut me off.
It seems that the don’t want to recycle or it is to much trouble.

Emailed this inept lot many times regarding the potential for travellers to gain entry to Walford avenue park via a breach in the boundary, no email back whatsoever and guess what, yep you’ve guessed it one year down the line we now have a …

you cannot speak to anyone, my heart goes out to anyone unable to get there. you press this press that then they cut you off. why do i pay rates etc???

Our waste wheelie bin is often not emptied. Despite several telephone calls no response from the waste collection service. No communication whatsoever. This is what happens when you outsource services to private companies!

Close the toilets, charge extra for garden waste collections, introduce charges for parking, then buy a derelict pier. …

Phone calls are terminated after directing you to the very website you want to complain about (that lacks the info you need)? NSCC, the council that just keeps taking?!*

Paperless billing is a scam. £100 fine because their emails are detected as spam.

They would not get away with the shambles, ( going by the reviews on this website) in Bristol.

North Somerset Council , I am Troy Pointer , Review on Services ,Attitude,Things Dealt with in North Somerset Council to Directorship is a Complete Bloody mess , for the Public to no from my self your Complaints will always never be dealt …

Incompetent would be a generous statement I wouldn’t trust these people to take care of themselves yet alone the financial commitments of North Somerset not good

Once again the council has missed the recycling collection day which seems to be the hallmark of the new ‘improved’ collection service. Two attempts to report this on-line (the day after the collection was due) results in the system refusing to accept the report saying that the ‘Round has not yet been completed’.

If I could leave NSC a ‘0’ star review I would. Myself and my wife have a small business and on the initial advice of the Government on 26th March we closed our business until further advice as the responsible thing to do. We applied for a …

Website not working! No answer on phones! Paid for a garden waste bin on 1st Jan, not arrived yet, 8 days before new collections start. Come on council, get your act together.

Spent the day in Weston whilst on holiday in Burnham for a week this summer.

We had been for a dog walk on the beach and I put my dog into the back of the …

Torn, the morons getting the bins didn’t bother get mine for no reasons then closed the complaint down as raised too slow (incorrectly, it was the morning after) and did not inform me of this – when I phoned them 4 days later I waited over …

Trying to amend details on my Council Tax so I rang the Town Hall. Bad idea as all I got was “you have to do that online”
I have tried before and was so frustrated I gave up. …

Would of left less than one star but it’s not an option, as a full time student I do not need to pay council tax you have had the bloody form that says so. Please stop sending me bloody letters asking for council tax, oh and letter of …

Sad to see the center of Weston littered with old dovets and blankets all day with no one appearing to own them, why are they not treated like litter and removed?

Dreadful, dreadful service. The only thing they seem to be any good at is collecting and wasting money

Back in October I told the council my Mother , who is privately funding her nursing care ( at vast expense despite paying taxes all her life) would be running out of money in about 5 months time so could we start the process of getting a …

Rang to inquire re council tax change of tenant, listened to all options possible, pressed option 5 and was cut off-Great Service

Awful …requested to go on-line (which i did) to so-called save time phoning …It must be the worst site ever.! Even on-line there is no contact screen …i think my 8 year old Grand-daughter could write a better programme. Chief Exec. should hang his head in shame!

Only left one star so I could comment, your fraud is being noted and I would look to the Nurembourg trials the most unsuccessful defence was ” I was just doing my job ” tick tock

Cant leave a zero star review. Reported change of circumstance and theyve done nothing. I make just over minimum wage, my housing benefits are frozen due to getting a bonus and these useless cowboys could cost me and my fiancee our home

Very very
bad. No one to speak to and no help from web site.
Hi 00pm

it seems street lighting in weston super mare is now going off at 10pm (near worlebury woods in weston super mare/worlebury) . I find this unacceptable and dangerous for people like myself who have to walk home from work late through unlit …

An office of civil “servants”, who are uninterested in helping -unless you’re a big business with money to offer, or a group with political / economic leverage.

Not to good rubish dumped outside of my flat how can i get it removed?

Disgusting attitudes. Unhelpful and snobby.

They are full with nothing but lies

No one answers phones.

Absolutely horrible service

Very poor service.

Report it and nothing gets done