NS&I reviews

For the last two months whenever I try to login on my laptop, which is the system I have always used previously ,I am ask for log in details, goes on to authenticating device but goes no further. I am only able to log in on my smart phone. …

Fantastic and easy service as far as my experience goes. I have premium bonds and a cash ISA with them for over two years now and I’ve never had an issue with their website, it’s always been simple and easy… although the navigation could do with being simplified.

I have been trying to purchase a savings product for my mother in law who we have power of attorney for and also purchase some premium bonds via the website. Unsuccessful on both counts and frankly the site requires a serious upgrade.

I am totally frustrated with the new login. Hopefully I’ll be able to access my account
sometime and when I do I’m clearing my account. I put my savings in NS&I for security, now it’s so secure I can’t get at it!

Appalling service . I have been trying for some two weeks now to make a deposit online but the website is useless. Even patronising Lisa tried to assist but to no avail and refused to let me make a debit card payment. Very frustrating and …

Disgraceful service. Trying since transfer my late Husband’s bonds into bank account. Needed probate certificate ( different in Scotland). This has been going on back and forth with my solicitor who has been helping at a cost of over £1000 …

Disgraceful customer service – they never do what they say they will and take on average 30-40 minutes to answer a call each and every time. Be warned that if you buy these bonds you may never be able to sell them as they make it as …

Trying to buy a substantial value of premium bonds for both me and my husband. We both had previous NS&I accounts which were closed long ago. Apparently this means we each have an NS&I number so the system won’t accept any transaction from …

Quite possibly the worst website in the world. So many issues with it. Just spent 2 hours with 4 different customer service people to fix the problems I am having. Finally just got the stage of uploading a document and get the message …

Online account system is abysmal. Help system is an automated chat bot that provides more harm than good and just winds people up rather than being any use whatsoever. Needs a massive step up to be usable.

Atrocious website. I’ve been trying to deposit money for weeks but the site is totally useless. The automated chat bot provides zero help. Can’t do a thing with it. Doesn’t NSI check on their website at all.

Always had smooth transactions so far with NS&I. Security to enter the site is strong which makes sense.

Wish I had read the reviews online first. UNABLE TO LOG IN. They will happily let you register and take your money, now I have log in details that just go around in circles. …

Two times I’ve attempted to withdraw money from my account and both times I’ve been blocked out of my account for over a week,!! These are no good if you need access to your money

A friend tries to buy my son some premium bonds…They sent me a request for ID which I needed to get a professional to countersign. They don’t seem to have taken into account that doctor’s are busy and there are postal strikes…their …

Unable to login, customer service is non-existent. Never got an account number so can’t update any details. Got told by a manager they could give me the account details then got transferred to be told he’s lying…

I’ve spent the past 2 years trying to get my money back but no matter what I do they won’t pay it out and keep saying there’s nothing they can do, would recommend staying far away and not using them under any circumstances

Awful drop in customer service. Robot answering and useless and over 12 minutes until gave up. They have no staff and pretend they are too busy.

Really awful customer service. The link to change my log in password doesn’t work.This is a terrible security risk as I have had my PC/passwords stolen. Now I can’t change the password and I’m stuck in a queue waiting for someone to take my call. How can they be so negligent with my money!

I don’t understand all the bad reviews because I love having premium bonds. I have always found them really easy to buy with my debit card, and equally easy to cash back into my nominated account. I’ve cashed in several times and have never had to wait more than a couple of days for them to clear.

Let’s be honest, NS&I are absolutely woeful.
Firstly, the site is horrendous and doesn’t allow you to login in, if you’ve used more than one device. Just let me bloody login in and get my funds. I only use …

Abysmal. It’s taken me ONE MONTH to log in to my own account due entirely to NS&I changing their log in system without adequate testing first. Customer Service is now non existent, the Complaints department do not respond. …

The 2 factor authentication is hopeless. Why can’t there be an email option to send the verification code to the account holder?

Went to claim my bond and they said they paid it out in 2017.. I never claimed it.. No one could have claimed it for me either since my mother who put money into the bond died in 2016. They’ve either pocketed the money or sent it to the …

Terrible customer service. The worst bank by a country mile and the others aren’t good.

Utter shambles. Tried investing with NS&I, but the payment kept “rejecting”, my bank were helpful and told me the payments were authorised but NS&I kept on returning them. NS&I wouldn’t / couldn’t tell me what their problem was. Spoke to …

Dreadful customer service with standard letters and paragraphs emailed in response to specific personal queries.

Pleased with the new website and like it that an automated call to your landline or mobile gives you a code which you type into log-in page. Having to type in account numbers as well, and passwords every time might seem annoying but …

Never had a problem. Love the wins.

I tried to withdraw my money from my account on their website, and it is hopeless. The drop down function doesn’t come up with any options and it doesn’t let you add a nominated bank account. So how am I meant to get my own money into my …

Pathetic!!! Finally had a win and now it’s impossible to log in and check when my winnings will be paid!! Ancient technology!!

Catch 22 and Breaching the Data Protection Act!

I used to have a Standing Order (Take care here! ‘Tom’ will ask you how you paid …

Absolutely dreadful institution. If they were employed by NORMAL PEOPLE, they would not exist!!
Have had a lot of money with them. On the 30th September, after holding on, as …

Silly me, I made a typo and got locked out of my account. Multiple phone calls, computerised voices and loads of irrelevant question needed to get back in. NS&I = easy things made difficult.

Shocking service.. been over an hour trying to log in

Called them twice about cashing in my bonds. They said they’d sent it to the tech team, then they said they’d mark it as important. The money never came. Just use their website instead.

Really poor service – out sourced rubbish.

Have sent the tracing department 3 registered post letters now, and they haven’t even bothered to pick them up from their PO box after 3 months. Absolute F**king joke. Ofcourse they won’t accept it emailed or do anything over the phone – just told to mail it yet again :rolleyes:

I contacted NS&I via twitter about re-issuing prizes and they replied swiftly and then arranged to ring me to confirm and re-issue the prizes. very simple to do and a very happy customer!

NS&I has been asking us to register for online control of our accounts but when I tried to register my wife’s account the site didn’t allow despite the fact that all info were correctly entered. The service is not user friendly and has unnecessary constrain.

I have found the bonds and saving services good. Have used their helpdesk and although security checks can be a pain, the staff have always been helpful

V good

Been trying to get through to customer service for nearly a week now. Today is says there is a 50 minute wait!

The written instructions for withdrawal are not possible to follow as pages mentioned do not include the relevant areas for action.

Complete joke!

Absolute disgrace – stay well clear.

Take money from accounts and deny all knowledge, have reported to FCA, avoid

Great ways to save…