Northridge Finance average reviews all over the web

2.3
Total Reviews 80

Average reviews from all platforms

Average Rating 2.3

Average reviews from all platforms

  • 5.0
    21
  • 4.0
    4
  • 3.0
    0
  • 2.0
    5
  • 1.0
    50
Northridge Finance reviews breakdown:
Google
2.3
80

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80 Northridge Finance reviews on Google

AS
Abbie Smith 1 year ago on Google
( 5 out of 5 )

The easiest finance company I have used. Very friendly team in the contact centre, and polite. Their team of experts is simply outstanding. From the very first consultation, I was impressed by their deep knowledge and expertise in the field …

GE
Grant Elder 1 year ago on Google
( 1 out of 5 )

I’ve never had to interact with Northridge before since i paid all my bills on time but I was trading in my vehicle for another and the car still had some outstanding finance. Car dealership asked me to retrieve a settlement letter so they …

JR
Jason Reilly 1 year ago on Google
( 1 out of 5 )

Really poor communication from Northridge Finance resulted in me waking up to £3k out my account. No email, text, phone call, nothing. Not really sure why Arnold Clark are partnered with them or if they even still are? If you have a a PCP …

BM
Ben Mewha 1 year ago on Google
( 5 out of 5 )

To counter a lot of the very negative reviews left… This is my first time financing a car and as such I had a few questions. I phoned Northridge and got through to a very helpful girl in customer services after about 2 rings. She was able to answer my questions and help me with changing my direct debit date, all over the phone.

RS
Radka Street 1 year ago on Google
( 4 out of 5 )

The only company that offered me a car finance when on a poor credit score. Picked up a phone straight away several times I called them and always very helpful. The only things they could do better is to confirm an offer in writing before sending the agreement and easing the security questions.

SH
Shona Howes 1 year ago on Google
( 1 out of 5 )

I’m currently a customer, and have been trying to change my bank details for payments since March, but they have made the process impossible. Every method they give me to change the details doesn’t work, they say they’ve sent letter that I …

IJ
Ian James 1 year ago on Google
( 1 out of 5 )

Extremely difficult to deal with.

Slow to respond. …

MJ
Michael Jones 1 year ago on Google
( 1 out of 5 )

An absolute joke of a lender. I am currently reviewing a complaint with financial ombudsman and also considering further action. Complaints department do not respond or speak with the public. …

MR
Molly Reeson 1 year ago on Google
( 1 out of 5 )

Absolute shambles of a company. A family member of mine phoned them to say that they had paid half their finance back but was no longer in a position to pay due to loss of job and asked them to take the car back (which is an option to hand …

SL
Sandra Langley 1 year ago on Google
( 1 out of 5 )

Total lack of support, customer service adviser was very rude & unhelpful her advice was take the car back if you can’t afford it, disgusting,
All I asked was for payments to be lowered as the price monthly was not what I agreed to. If you are thinking of getting finance of this company, please look elsewhere first.

MF
M F 1 year ago on Google
( 1 out of 5 )

All in my opinion…. Total lack of customer support in rejecting a faulty car. Avoid complying with statutory legislation. Avoid taking calls if they can – queues are ridiculous – often 1 hour plus. They appoint a Customer Communication …

RM
Robbie McTavish 1 year ago on Google
( 1 out of 5 )

Had major problems with car dealership (Arnold Clark need I say more) northridge had zero interest in helping fight my case. Zero customer support.
Just wanted their money back.
Shambles of a company, steer clear of them.

LG
leon geddis 1 year ago on Google
( 5 out of 5 )

A lot of negative reviews don’t match my experience. Always right to an advisor on the phone not problem within a few rings.

VW
Vikki Wignall 1 year ago on Google
( 1 out of 5 )

Will take funds without your knowledge
Yesterday my bank account was showing Northridge had taken out £5135.35 from my account, without my knowledge. After speaking with an incredibly rude young lady …

BT
Brendan Toland 1 year ago on Google
( 1 out of 5 )

I contacted them to resolve my final payment with them, paid the full amount and then wake up to my payments still being taken out as normal. As if I’m still paying back on a monthly basis. Called them to sort it out and the response I get …

AC
Alan Coleman 1 year ago on Google
( 5 out of 5 )

Aside of the long recorded message you listen to before speaking to someone and then it being repeated again the two ladies I spoke with were both polite and helpful.

JM
Jamie Milligan 1 year ago on Google
( 1 out of 5 )

As poor a company as I have ever dealt with. Customer service is laughably poor and they actively try and avoid engaging.

SS
Static Scotland 1 year ago on Google
( 5 out of 5 )

answered phone very quickly and double checked my account was closed after settling my agreement, very young nice man

MW
Mad Wilburns 1 year ago on Google
( 1 out of 5 )

this company owes me a large amount of money, i have been trying to resolve since sep 2021, finally 10 days ago i was told payment made and would be with me in approx 3 to 5 days. still waiting , so i made contact again and was told payment …

TJ
Tommy Jones 1 year ago on Google
( 1 out of 5 )

Absolutely shocking, I’ve been on hold for the last three hours waiting for customer services representative. Absolutely disgraceful service I’ve heard things about this company didn’t think they would be too bad, honestly I just wish I never bothered!! avoid avoid avoid

TO
Tony Ogwuru 1 year ago on Google
( 1 out of 5 )

So if i want to pay an over payment thats fine and i can also get a final settlement statement but i cannot get a balance of my account unless i keep ringing them up to request it, which i find strange.

M
Miz 1 year ago on Google
( 5 out of 5 )

Quick and easy to do deals with, couldnt recommend them enough & Magnitude finance.

JM
Josh McVeigh 1 year ago on Google
( 1 out of 5 )

Arnold Clark used these guys for my car PCP. I was advised that at the end of my agreement I will be given the option to get a new car and give the car back OR pay £1500 and keep the car. I received no communications so how was I supposed …

KH
Kaysie Hall-Stonebanks 1 year ago on Google
( 1 out of 5 )

This company is the worst finance company I have ever dealt with. The customer service is shocking. Want to raise a complaint? Don’t bother they’ll not respond at all and then use the excuse “we sent you a letter”. No calls are ever issued …

M
Michael 1 year ago on Google
( 5 out of 5 )

Seem to get through in under 5 minutes every time and they are always helpful

CC
Cameron Chisholm 1 year ago on Google
( 2 out of 5 )

I never write reviews but I feel like I should for this company! Haven’t had any issues with this company, but everything seems to take so long with them, just a simple direct debit change can’t do it on the website or even over the phone …

CP
Claire Pemberton 1 year ago on Google
( 1 out of 5 )

Customer Service is terrible!
Iv tried phoning to speak to someone every dinner break and before work for over a week, with each phone call lasting over an hour at a time and no one answers.
Avoid this company.

DL
Dave Lester 1 year ago on Google
( 1 out of 5 )

The worst finance company I’ve ever dealt with. Don’t bother calling them as nobody ever answers the phone. Online portal is dated and rubbish and takes ages to update. I tried to settle payment and took over 3 weeks to do so as they “never …

JB
Jamie Barton 1 year ago on Google
( 1 out of 5 )

Stay away at all costs. The length of time it takes these people to even reply to an email is ridiculous let alone trying to ask them to sort something important.

AT
Alex T 1 year ago on Google
( 1 out of 5 )

Terrible experience. I can’t quite believe that a finance company doesn’t provide any kind of telephone service, or at the very least a live chat. There’s no mention of any contact number whatsoever on their official website. When I did …

O
outmatch 1 year ago on Google
( 5 out of 5 )

Whenever I call this company it is answered very quickly and the staff are so helpful. Rachel sent over the letter I needed within minutes.

DR
Dean Riding 1 year ago on Google
( 2 out of 5 )

No way to contact. Just trying to find my early settlement figure but it says I need my 16 digit agreement number which I’m not certain I’ve ever been given (certainly not by email). When you call you get an automated message and it just …

EW
Emily W 1 year ago on Google
( 1 out of 5 )

Horrendous. Awful. A headache.
Trying to settle a payment is impossible. The website is so dated and doesn’t work. Tried to view my balance and settle the payment numerous times and it just …

B5
BooCat 53 1 year ago on Google
( 5 out of 5 )

The most competent company I’ve dealt with since having my car stolen. Very easy to get through to an advisor and very polite on the phone. Any correspondence I asked for they sent me straight away and sent me a refund within 2 working days for an overpayment on my account. Thank you!

DC
Dave Curwen 1 year ago on Google
( 1 out of 5 )

What kind of car finance company isn’t open on a weekend when people are more likely to need them. People work during the week and weekends is often the only opportunity they have to sort out their car affairs

RJ
Ross J 1 year ago on Google
( 1 out of 5 )

I have returned my car after the agreed time period and the full contract length. Since then I have had letters and calls telling me I am in arrears – strange you would think as the monthly rentals are all in advance each month. Turns out a …

MO
Martin ONeill 1 year ago on Google
( 1 out of 5 )

Never ever take finance from this scam of a company. Never answer phone, if rang more than 3 times they put you straight to voicemail. Rejected a complaint based on what a dealer stated and not the facts and evidence presented. Reported to financial ombudsman.

RT
Rhys Tracey 1 year ago on Google
( 1 out of 5 )

3 months to deal with a finance complaint, 1 month from last contact or letter, had to call them on every occasion even though I work 6 days a week. …

MW
Mat Wells 1 year ago on Google
( 5 out of 5 )

Second car I’ve bought from this dealership, can’t recommended better, Excellent service, Rick was especially brilliant in getting me the car so quickly and at a great price! Can’t recommend more!

SL
Stephen Larkin 1 year ago on Google
( 4 out of 5 )

I paid off my agreement in full via their website. They issued a refund of an overpayment very promptly. On the downside, almost impossible to get through to them on the phone. However, when I emailed them they responded within minutes.

JM
Jamie Morgan 1 year ago on Google
( 5 out of 5 )

I’ve been reading these reviews and am left wondering if I’ve been ringing the wrong place. I have had to call Northridge many times for different reasons and each and every time customer services have been phenomenal. They have bent over …

TS
Tim Spencer 1 year ago on Google
( 1 out of 5 )

So you try and get an online settlement, it keeps saying incorrect info, its not, you try again, BINGO, it says settlement figure has been calculated…but that’s it, doesn’t view (its a glitch apparently) SO You have to ring up, wait AGES to speak to someone who, in her defense was very helpful but an hour of my life wasted.

SG
Shemar G 1 year ago on Google
( 1 out of 5 )

I wanted to withdraw from my agreement and i’ve woken up this morning to money being taken out of my account, the customer service is terrible. No one picks up the phones. Can someone get back to me asap because i’m paying for a car i don’t even own!!!

SM
Steven Morris 1 year ago on Google
( 1 out of 5 )

As per other reviews.Trying to receive a settlement figure on the website and its a joke.Makes you flick through every month from the current month till your date of birth.Im glad I’m not in my seventies!Then the settlement figure doesn’t retrieve.Its done this at least a few years.Poor

SA
Sammy Acheson 1 year ago on Google
( 1 out of 5 )

Worst company I have had the misfortune of dealing with in a long time. Could do with training staff how to speak to people in a polite and dignified manor. I called to resolve a payment issue created by Northridge only to get accused of …

EO
Elaine O’Roarty 1 year ago on Google
( 1 out of 5 )

I Have left 2 telephone messages over the last 10 days for urgent contact and have not had a response. when I ring your contact number I am re-directed to another number and asked to leave a message…. …

J
jezinbrum 1 year ago on Google
( 1 out of 5 )

Purchased a car from a VW agent who had Northridge as one of their finance companies.I borrowed £16800. All good till I checked my credit report two weeks later. …

HH
Holly Hughes 1 year ago on Google
( 5 out of 5 )

No issues at all with this company. Just called to confirm agreement closed and spoke to a very pleasant man called Conor who confirmed.

BG
Bryan Gilmore 1 year ago on Google
( 1 out of 5 )

Terrible customer service when you actually get through to them. Be prepared to try and try and try again to get through. Rude rude people with seemingly no want to try and answer Questions. Avoid

N
N/A 1 year ago on Google
( 1 out of 5 )

Can’t get through to them on the phone, no communication through email, ignoring my questions about refunding my monthly payments as I’ve paid half the finance and giving the car back, no heads up when the garage would organise collection, no communication what so ever. Complete joke of a company.

AO
Anita Owen 1 year ago on Google
( 1 out of 5 )

The phone lines just ring out, I have tried around 8 times in the last 2 days to get through, this really needs addressing!

PM
P M 1 year ago on Google
( 2 out of 5 )

Your website for a settlement figure is junk, as it does not work no matter how many times I double check the details, and you have no one available to take calls outside of standard working hours so it is very difficult to try to get time to call.

TK
Tanya King 1 year ago on Google
( 2 out of 5 )

Trying to call after receiving a letter. Calling the number on the letter that doesn’t specify opening times. I’ve been on hold for over 20 minutes to eventually find out online that their lines shut at 5.00pm! They could switch the lines off and say they’re back open in the morning. Eugh!

B
B 1 year ago on Google
( 1 out of 5 )

Website doesn’t work, can no longer login even though I’m using the same login details as before. Also when I could login, I couldn’t see my settlement agreement.

VS
Victoria Smith 1 year ago on Google
( 1 out of 5 )

Shocking customer service. No way to reach them but I bet as soon as my payment bounces as they will try and collect it from the wrong bank account ( I can’t get in touch to change it!) they will find a way to contact me.

LK
Lisa Kinch 1 year ago on Google
( 5 out of 5 )

I Cant thank Northridge finance enough, as a self employed driving instructor and obviously not working with what’s going on on the world. Paying for my car is a worry, they sorted out a repayment holiday which has taken a little bit of the …

CH
Chris Heeks 1 year ago on Google
( 5 out of 5 )

Rachael in customer services was brilliant,
She answered the phone professionally and understood what I wanted, my request for a settlement value was emailed to me within minutes.

JC
Jon Collins 1 year ago on Google
( 1 out of 5 )

I dunno why arnold clark use this company for finance, got my other car through arnold clark and got accepted with a different finance company and went to trade my car in and got rejected from this company, just doesn’t make sence at all.

PO
Paul O’Connell 1 year ago on Google
( 1 out of 5 )

Don’t stick to their agreement, tried to take money on the wrong date and charged me excessively! Stay away! Customer service department was also very rude when trying to resolve the issue and weren’t helpful in the slightest. Definitely won’t be back!

SU
Sophie Unwin 1 year ago on Google
( 5 out of 5 )

Great company, never had any issues changed direct debit date immediately, thank you.

IM
ian mcdonald 1 year ago on Google
( 1 out of 5 )

Please dont bother you cant even get in touch with them all they say is they are working from home during covid ?funny that as there is no numbers you can ring discusting they dont want to let you pay of your loan early I wonder why also wed site is a joke takes 10 mins just to put in your date of birth and I was only born in 70 s

JA
James Allison 1 year ago on Google
( 5 out of 5 )

Settled a payment everything went well ,wasn’t on the phone for more than 5 minutes and excellent customer service

PK
Paul Kilgour 1 year ago on Google
( 1 out of 5 )

Utterly horrendous experience dealing with this company when under the Consumer Rights Act I was trying to reject a faulty car from Arnold Clark. Took almost a year to get sorted out with the help of the Financial Ombudsman Service who …

CS
Connor Sturman 1 year ago on Google
( 1 out of 5 )

Can’t ever get through on the phone, really bad at communication. Still blames COVID for bad customer service

BH
Ben Hanna 1 year ago on Google
( 5 out of 5 )

Connor was really helpful over the phone and sorted my problem quickly and efficiently, really gave me a positive opinion about Northridge

DK
Dan Kirk 1 year ago on Google
( 1 out of 5 )

Absolute Shambles! Trying to sort out my car finance and nobody there knows what they are doing. Nobody seems to have a clue, they go on about completely something different, clueless! Glad my new finance is someplace else!

OP
Orrin Palmer 1 year ago on Google
( 4 out of 5 )

Apart form the automation at the start of the call what has never managed to give me a settlement figure, when ever I have got through to a real person they have managed to deal with my questions fast and politely

DF
Drew Fullalove 1 year ago on Google
( 5 out of 5 )

Couldn’t ask for more from them. Very quick replies to issues, very understanding and have been excellent through the covid lockdown. Can’t recommend enough

MD
M D3 (MittoX) 1 year ago on Google
( 2 out of 5 )

Extreme difficulty to get in contact with anyone, when I did finally get through to someone they were not professional at all and the websites a joke

CW
Cara Willings 1 year ago on Google
( 5 out of 5 )

Paid my first payment rang up to change the date the lady on the phone was very polite she even asked me if I was happy with my car 👍🏻 And asked if I have had any problems with it …

AA
Andrew Ashworth 1 year ago on Google
( 1 out of 5 )

Send me a contract today, that was paid off and cancelled over six weeks ago, within the 14-days cooling off period. What’s going on?

IM
Iain Main 1 year ago on Google
( 1 out of 5 )

There attitude is disgusting avoid at all costs not willing to talk to you like a human being more like dirt on the bottom of your shoe

CP
craig phillip 1 year ago on Google
( 5 out of 5 )

Always had great service from North ridge finance, will definitely use again!

GM
Gary Matthews 1 year ago on Google
( 5 out of 5 )

Took a car loan out just under 3 Years ago. No problems what so ever.

PO
Paul O’Connell 1 year ago on Google
( 1 out of 5 )

Don’t stick to their agreement, tried to take money on the wrong date and charged me excessively! Stay away!

AH
Andy Haddock 1 year ago on Google
( 1 out of 5 )

No reply after 35 minutes on hold.

SS
Sunny sohal 1 year ago on Google
( 1 out of 5 )

I just want a settlement figure and cant get through keeps saying not accepting incoming calls

NA
neila Aitchison 1 year ago on Google
( 4 out of 5 )

Very good to deal with. I never have any problems with this company.

JE
Julie Elliott 1 year ago on Google
( 1 out of 5 )

No Good This Company
They are very perticular think they have too many customers Avoid

DH
Daniel Hill 1 year ago on Google
( 1 out of 5 )

Can’t even get hold of you. Phone gets cut off with ‘line busy’ everytime I try to call

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