& Other Stories reviews

I went to the store with my friend on a Monday afternoon. And after picked out few clothes I went to the fitting room to try it on. In the mean while there was a staff member in the entrance. I never came to the regent street shop before, …

I love & Other Stories, I really like the style and shops. I am not sure the quality match the prices, but I had an excellent service bringing a lovely top back, as it had an imperfection. I will be visiting again.

I was treated extremely rudely and racially by the security guard without even entering the mall. This clothing store in Regent Street may not worry about the traffic, so the attitude of all employees is extremely bad, as can be seen from …

Ordered online. No information has been provided regarding delivery. The customer contact is hard to find and information provided sends you in a fustrating loop. Not impressed.

I get my phone stolen inside the property.

No enough security. Only one sleeping by the e door. Zero help from the Manager, …

I was queuing with my sister to pay. There was four ladies behind the till all having a personal chat but actually was quiet loud so everyone could here. The two people that was getting served were feeling very awkward and so were we. Only …

I’m giving only giving 4 stars because you don’t have enough staff on shop floor…. I went there few days ago to shoe section and Megan was really helpful and kind but she was running around to serve everyone . I couldn’t find the size i …

Literally half of my wardrobe is from & other stories! As much as I love the style the material for some of the clothing is a bit flimsy. A few of my jumpers that I have bought here year ago have loose stitching around the cuff areas! …

I love the brand why in this big shop is there no corner with sales and bargains? You can find that in every and other stories of the world, because this is regents street, there’s no sales! Order the same clothes online and you’ll get a discount, so this is stupid.

Delighted that they have opened in Edinburgh. Lovely selection of good quality clothes. Helpful staff. Take time to check out the shoes and boots!

A female only fashion brand that also sells stationary and other goods.

I must say that I had my worst shopping experience here, I was mugged and my wallet was stolen in this store. What made it worse was the staff, especially the black suited security personnel who casually said that it is a regular thing that …

Very spacious, bright, welcoming environment. Unique clothing store, always a great place to shop if you want a change from the normal high street shops. Fabulous range of clothing style, suitable for any type of customer. They sell a excellent range of shoes!

A beautiful, airy retail space full of lovely clothes, accessories and cosmetics. I really felt that it stood out amongst other high street retailers and found the visual merchandising to be extremely easy to shop. I find cramped stores …

Gorgeous shop that looks far more expensive than it actually is. Silk dresses push the £100 mark but the more everyday items (including some very lovely summer dresses) are around half that. …

Sister store to h&m they are a little more upscale and a bit more adult in their offerings. This shift is reflected in the price but it’s still good value. …

I love their clothes, best value for money. I buy much less in Zara since I’ve known this brand as the quality is much better. It’s the higher end brand of H&M. Their shoes are great. This store is the biggest in London

It’s nice to find a shop that scar ring its own Groove in the centre of London. You might consider that it’s only for younger people but actually there’s a good variety for everyone. The Jewellery is particularly nice as are the bags. It is more expensive than some other High Street shops at son H&M but I think it’s worth it.

One of my favourite stores. The clothes are always good value, particularly the silk and leather pieces. The designs are fashionable but classy. The store is also rarely too busy, which is a blessing on Oxford Street!

Poor online shopping and refund/return logistic system-I just cannot believe they are part of H&M group. I don’t understand tracking return process (get confirmation email) taking 2 weeks time- very awful experience- i will never buy in online-

Great selection of clothes and accessories. The shop is big, very well organised and staff willing to help. Unfortunately you can’t return items bought online in store, which is just silly. Also the quality of the items doesn’t seem particularly superior to those of other high street brands to justify the higher price point.

Feels like a pop up store, which doesn’t reflect on the pricing.
Sale item was put through at incorrect discount. The assistant struggled to comprehend that 20% reduction on an item discounted by 50% is not the same as 70% …

The shop is pretty nice by itself. However, be careful of your personal stuffs when you shop. My mobile phone got stolen here today by somebody. I was a bit shocked to find thieves personally in the shore. The stuffs were really nice and …

I had no idea that this is another H&M-owned shop, but it makes sense. Tucked round the corner from Oxford Circus tube, this & Other Stories is a bright, spacious store with lots of quite simple but sophisticated pieces. I fell in love with …

I lost my purse in the store just two days ago. Many thieves in the store and the staff pretended to be helpful and sent a so called manager a woman wearing glasses to help me. Yet while i have waited for almost 30mins, i asked to see the …

Elegant and quirky Swedish fashion. Equally great clothes for work and going out. They have a lot of dresses and interesting shapes/colours. Quite a big store over 2 floors but feels spacious and well laid out. Often a queue for the changing rooms but that’s Regent St for you.

Love the clothes ,but their online ordering SUCKS. I made a purchase online 3 weeks ago, and still have not received my order, but have found out half of it is no longer available, but have yet to be refunded. Very disappointing for an …

Plenty to see and explore—a big store and on two whole floors. The European, non-UK sizing takes a bit of getting used to but there are signs to explain it all. Great place to find a quality silk blouse in jewel rich colours.

The newest concept store from H&M group looks just amazing: glossy, posh and trendy but not overpriced as it might look at first glance (the prices are in between H&M and COS actually). Not only womenswear: they sell amazing bags, shoes and …

It’s a good store, very friendly and helpful staff.
The only reason why I didn’t give it 5 stars- the queues at the tills. They could have more people at the checkout, just to move it faster.
Otherwise, very nice shopping experience

My favorite place to go for a treat. I love their body spray range, at £4 a pop what’s not to love. It smells divine!! Nice shop too, lots of places for my boyfriend to sit and relax.

Definitely more of an online retailer like most, no benefit to going instore. No element of staff going the extra mile for customers or suggesting solutions to items not being in stock etc., nor any friendly welcome. Staff preoccupied with singular tasks.

All great, but the sizes… all wrong for me! Guys, please, work out the sizes. From the 5 items I tried in store – none fitted me, too large, too small.. although I asked the shop assistant for size guidance. …

Real shame. Love their store and have practically a whole wardrobe from here but left after an incident for a return feeling like a guilty toddler. Staff just need more training to deal with customer issues really. Hopefully this experience was a one off.

Loved the time I spent in this shop, and while I ultimately came out empty handed its a store I’d love to see more of and return to. Felt a bit Gap like to me, although with higher prices, in that the clothing was very classic and …

The store is lovely and i love the clothes but the staff are rude and act as if they are doing you a favour. Called for 40 minutes with no answer eventually got through to someone who was very rude. Just wanted to check if an item was in …

This company return service is by far the worst that I had to deal with online. I sent back an item on the 29th of February and they still haven’t been able to process my refund 3 weeks on (today is the 21 of March). Furthermore the lack of …

Clothes are well designed but tat quality. Shrink and/colour run so they are a waste of money

Horrendous service, every single employee needs to be fired tonight

It’s best to visit in-store than online as they’re based in Netherlands instead of the UK. Contemporary and edgy with specific sizing! Make sure you try and take advantage of that return policy!
Layout is ever so great <3

Great store for clothes at reasonable prices which everyone doesn’t have! Their jewellery is great. Unfortunately it’s not such a secret gem anymore and on the weekends is a nightmare to try anything on. Expect to queue for an hour or so.

Absolutely disappointed with the customer service both in store & online.

Ordered goods online and got a message three days later (when in fact the order …

I love their clothes, but as other customers have said before me their online operation is a mess. Because their sizes vary wildly the dress I ordered was like a sack, but the returns process is soooooo slow. I got really frustrated. …

Interesting clothes, plenty of locations

Another store by H&M but seriously a great selection of clothing, accessories, cosmetics and shoes! Great interior design and gorgeous designed clothes and the shoes! There’s even collaboration by Clare Vivier! A new hit!

Not generally happy with the outcome of a returned ripped dress…
Also never answered there phones
And hardly any staff

Glad to see the first drop of their A/W collection has not disappointed. Knitwear selection is on point and surprisingly walked away with a new pair of black leather Chelsea boots which I’m sure will see most of this Winter.

Pretty store with a good layout. You can always find something unique here, the jewellery is especially nice. Bit on the pricey side in terms of some outfits.

Cool, clean space full of gorgeous Scandi clothes, accessories and cosmetics targeting the twenty-fortysomething fashionista. I was really impressed by the beautiful displays and the quality of the clothes – from well-made flats to leather jackets and all the quirky jewellery. This is definitely going to become a favourite!

Waited to get a refund for 20mins, boiling hot in there and even worse now we have to wear the face coverings, more staff needed on the tills!!!! Gave 1 star because the option wasnt there to give none.

Always consistent in its trend lead pieces with great fabrics and designs. Good quality materials and styles. Beauty & footwear available here too.

” Love this store Wonderful, calm and peaceful atmosphere – made for every women. Many products: clothes, home decor, furniture, books, jewelery, cosmetics, design service and more… to discover. Friendly and helpful staff. Highly recommended.
“

It’s always amazing and I haven’t heard anything from you and your family members let’s get together for the world adventure

French style, one if my favourites! However quite pricey even after sale! I usually just get ideas from their collections and wait til sale to get my pieces!

Don’t know if it was a bad day, but there seemed to only be 3 staff in the entire store, which wasn’t enough for a sunny Sunday afternoon on Regent Street!

Other stories is great for outfit spotting as a load of fashionistas flock to this store, love the Paris atelier but I often end up buying the Stockholm, good quality

My wife likes this shop. It often has items that are a little different than other shops. The styles are usually very good.

Check out person didn’t say hello to goodbye or thank you or anything at all. Uninterested staff. Not a good experience

Fantastic addition to the H&M umbrella. Scandinavian design at its best. Love the shoes and accessories and pretty much everything else too.

Beautiful clothes here

My wife really likes stuff from here but today I had to deal with an incredibly rude member of staff so we won’t be shopping here any more

The store is well organized. 💯 high-quality in all clothes. The team could be a bit better though …

You guys have to look after your plants 🙁

Thank you Jade! You’ve been wonderful in helping me in finding the boots I’m looking for.

My girlfriend loves this shop! She got a few things there on holiday. The staff were very friendly.

Bad experience with the manager of this branch. I was returning a faulty item which was sub standard in quality and despite the fact I also had a receipt the manager was unhelpful and unfriendly. Really poor.

One of my favourite fashion stores in London! Good quality apparel, and my boyfriend had a lot of opportunities to sit down.

Very pleasant shop assistants, great sale and love the sinks to wash hands with in house soaps and creams to use. Highly recommended

Been here twice while visiting London! Love their clothes and have always been greeted and helped by very friendly staff

Founded in 2010 by a small group of creatives, & Other Stories grew from the wish to give women the freedom of expression through one brand.

Great selection of modern Swedish styles from clothes to makeup, in a light open plan shop. Approachable knowledgeable staff

Sizes always seem all over the place so always have to try things on. But love the selection and prices are reasonable.

Terrible customer service! I have been owed a refund from this store for over a month now and keep getting bounced between their customer service teams. …

Cute store with some different selections of clothing. Great if you’re trying to break away from what you can typically find at other stores.

Interesting clothes but very variable – some beautiful, some really not. And why so much itchy wool?!

Nice clothes and environment, staff was friendly, prices are not cheap, but they are reasonable.

Very bad and rude service. The manager asked us to go in a very rude manner when the shop closed. Do not recommend this for service experience.

Good selection of ladies casual wear. Good sale. Helpful staff. Good dressing rooms.

Staff is very friendly and good quality Scandi fashion. Real clothes for real people.

It needs to review its design staff, fabric choices and pricing. Not as good as it used to be. Shame.