Total Reviews 80

Average reviews from all platforms

Average Rating 4.0

Average reviews from all platforms

  • 5.0
    56
  • 4.0
    5
  • 3.0
    0
  • 2.0
    2
  • 1.0
    17
Toolstation reviews breakdown:
Google
4.0
80

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80 Toolstation reviews on Google

RS
Roger Smith 1 year ago on Google
( 1 out of 5 )

Toolstation is fine but has limited parking on an industrial estate where other non-customers and others often occupy the parking spaces available. During weekdays, mid morning and mid afternoon are the best times to shop.

MS
Marie Sheridan 1 year ago on Google
( 5 out of 5 )

One of the best customer service experiences I’ve had with Stephan at Tool Station Balham. Consistently goes above and beyond to provide excellent service.

M
Mysteron 1 year ago on Google
( 4 out of 5 )

Friendly and helpful, but the industrial estate is very busy, and the delivery ‘mosquitos’ on mopeds are a menace. Toolstation have a parking area at the entrance to the estate, but it is not user friendly and difficult to negotiate.
However… I prefer them to Screwfix, and they still have the large selection catalogues.

EL
evidon london 1 year ago on Google
( 5 out of 5 )

I have received excellent service from Gemma at Toolstation , Balham.She was knowledgeable , patient and extremely helpful in advising me on some building materials.Definitely worth visiting!

VB
Victor B 1 year ago on Google
( 5 out of 5 )

Mo & Gemma were amazing and got my order just in time and were very helpful, many thanks

MS
Michael Springer 1 year ago on Google
( 4 out of 5 )

Very good store, didn’t have everything I had on the day but will definitely be my go to place for the odd accessories whether it be screws, nuts, bolts, electrical tape and other accessories I may need, very convenient and very good prices

JJ
John Juliani 1 year ago on Google
( 5 out of 5 )

Placed an online order for collection at my local store. They hold the orders for up to two weeks before cancelling and refunding.

JQ
John Quinn 1 year ago on Google
( 5 out of 5 )

Order online very efficient. Just go & pick up nice helpful lady works there.

MI
Mariusz Idzik 1 year ago on Google
( 1 out of 5 )

That’s official, the worst service ever. I’ve been in storage just myself waiting for service 10min. I made a plane with pice of paper from counter. They have to have a bell or something to allow customers to call them.

IB
I Bursuc 1 year ago on Google
( 1 out of 5 )

At 7.06am the guy inside locked the door and didn’t say when will open the shop 🤷‍♂️ …

EN
elsa N 1 year ago on Google
( 1 out of 5 )

If I could put 0 stars I would.

Unprofessional and lazy staff!! …

EE
ErnestoEmanuel Esposito 1 year ago on Google
( 2 out of 5 )

In addition to poor management and delays in serving customers, one of their employees (with shaved hair) is really rude and knows no kindness or respect for those on the other side of the counter. luckily he didn’t serve me.

JE
James Earthgardens 1 year ago on Google
( 5 out of 5 )

Always helpful
Always stocked
Easy peasy

KB
K B 1 year ago on Google
( 5 out of 5 )

A Real joy to shop at the Balham branch when Stephen is working. So friendly, professional and knowledgeable! He is quick and efficient and I always leave with a smile on my face! …

JM
Janelle Murray 1 year ago on Google
( 5 out of 5 )

Had what I needed quick service x

S
Sam 1 year ago on Google
( 1 out of 5 )

Just one person behind counter, really long wait to be served. Click & collect and then wait over 10 mins to pick up item. A number of times you order item and then when you arrive at store they inform you it’s not in stock, but yet they text you saying that item was ready to collect! Need more staff.

JT
james turner 1 year ago on Google
( 5 out of 5 )

They have plenty of options, pleased with this location.

SG
Sam G 1 year ago on Google
( 5 out of 5 )

Sometimes busy, sometimes slow, but when Stephen’s working this Toolstation is home to possibly the friendliest and most helpful shop worker in SW London. A master of the art of offering advice without being patronising and never pushy. …

D
Darren 1 year ago on Google
( 4 out of 5 )

Typical toolstation, check first for stock, I find some products can be slightly inferior, so go for branded.

FT
Fiona Taylor 1 year ago on Google
( 5 out of 5 )

The five stars are for the advice and help my friend and I received from Kevin today at the Balham store. He was able to provide us with all the correct information so that we could fit a radiator. He was funny too!!!!

SH
Sammy H 1 year ago on Google
( 5 out of 5 )

It was a lovely experience and I’m glad I came to the Balham store. I was served by a lovely Meshach, who was extremely professional, polite and helpful. His customer service was second to none and I was left in awe of how resourceful and …

BT
Boguslaw Tomczuk 1 year ago on Google
( 5 out of 5 )

Nice and helpful staff

HC
Hayley Cleeter 1 year ago on Google
( 5 out of 5 )

Popped in store today and found the team to be so helpful! Courtney, Nick and Meschach were really friendly, knowledgable and helped me to find what I was looking for, I would have been lost without them. They’re a credit to the store, thanks to all.

RU
Rds uu 1 year ago on Google
( 1 out of 5 )

Absolutely wast of time went to pick up order in week still shut tight at 7.05 am. Went today 2 people working on him while 2 other people waiting after 10 mins still NO ONE got served staff could not arrange a drink up in a brewery

DC
David Carter Lawrence 1 year ago on Google
( 1 out of 5 )

Extremely slow service for walk in. Click and collect is very slow too.

Big difference between level of service of screwfix and toolstation. …

RH
Ryan Hayes 1 year ago on Google
( 5 out of 5 )

Staff are very friendly and efficient. My man Kevin on the door is a warming face to see in the morning and keeps his queue 2ms apart at all times. Thanks for helping the rest of us get on with our lives

RP
Rajan Patel 1 year ago on Google
( 5 out of 5 )

Knowledgeable staff, they were able to answer all of my questions about some tools that I needed which I knew nothing about. Service was fast and everyone was polite. Special mention to whoever manages the place as there were social distancing measures in place from the minute you walk in. 5 stars!

LP
lorna phelan 1 year ago on Google
( 5 out of 5 )

Popped in today for click and collect and was greeted by the lovely, smiling and friendly faces of Courtney and Kevin. Extremely helpful, nothing too much trouble and all with a professional attitude and a smile on their faces…if this is ‘post-lockdown shopping’ then bring it on!..Lorna

HH
Henry Harry 1 year ago on Google
( 1 out of 5 )

This store is operating a returns for reviews system. As a company with a returns policy, they are legally obligated to to take back products in line with that policy. …

GC
Gemma Cleeter 1 year ago on Google
( 5 out of 5 )

Was a very good experience, the staff were very helpful specially Jodie. She went above and beyond and made me feel very comfortable even with my lack of knowledge. Will always shop here when needing supplies. Thank you to the team at Balham store.

TM
Tomi M 1 year ago on Google
( 5 out of 5 )

Great experience at toolstation balham. Extremely short wait and greeted by very friendly and happy customer service staff named Kevin. He was very nice and personable …

EW
Eva Woodbury 1 year ago on Google
( 1 out of 5 )

I have used Toolststion Balham various times over the past two years. The service is always slow. I have used the click and collect and usually the items are not ready for 30 minutes to an hour

YK
Yasmin Kapre 1 year ago on Google
( 5 out of 5 )

Great staff and great store. Stock levels managed well I’ve noticed and its always quick and convenient.
Kevin thanks for all your knowledge on the staplers hahaha

SE
Sandra Ennis 1 year ago on Google
( 5 out of 5 )

Staff are always so friendly and helpful, this week Courtney was really helpful when I had an issue with the click and collect order I had placed and resolved super fast for me A*

UT
Utsav Tiwary 1 year ago on Google
( 1 out of 5 )

Was given no assistance whatsoever. Wanted advice for purchasing products. Was laughed at and told to come to the counter with a product code. Not willing to answer simple questions = no product code = no customer.

PH
Patrick Hannah 1 year ago on Google
( 5 out of 5 )

Really helpful team, always with a smile on their faces! Extremely efficient with click & collect orders which means you never have to queue long!

D
Daisy 1 year ago on Google
( 5 out of 5 )

Staff were very helpful- thank you so much to Kevin and Jody! Super quick service and went out of their way to find us the right neon switch.

SK
S K 1 year ago on Google
( 2 out of 5 )

Every day as usual waiting time to be served it’s just unbelievable long… then waiting for the item doubles the time, no customer care… sorry guys you need to move faster & be nicer to customers if you want to stay with the business.

A
Andy 1 year ago on Google
( 1 out of 5 )

I ALWAYS have to wait to be served here, even when I’m the only customer!!
If you think you don’t have the time to go to the Brixton branch instead, you do!

MM
maurizio maurizi 1 year ago on Google
( 1 out of 5 )

By far the worst Toolstation.
Nobody at the counter for at least 10 minutes. When the staff member arrived instead of apologies gave bad attitude. …

CE
Charlie Elliot 1 year ago on Google
( 5 out of 5 )

Friendly staff, parking spaces just outside, and they had what I needed in stock ready to collect really quickly after I ordered them.

WC
Wimbledon Church 1 year ago on Google
( 5 out of 5 )

Excellent. Nick was very helpful getting us signed up onto the website to order for the Lord’s excellent click and collect service.

JD
J D 1 year ago on Google
( 5 out of 5 )

Great service from Kevin, very helpful and friendly, ideal shop and location to us for general needs for business and home, good price in comparison

M
Martin 1 year ago on Google
( 5 out of 5 )

Great service. Can’t complain. I arrived after 7pm. A shop assistant helped me a lot. ;))

ED
Enis Dobraj 1 year ago on Google
( 1 out of 5 )

This is a shocking toolstation everytime ive been here the waiting time is a joke. There are 2 guys working here serving one guy at a time leaving long cues and people waiting an hour for a click and collect. Toolstation need to do something about this branch asap

FF
Frazer Foster 1 year ago on Google
( 5 out of 5 )

poped in on Wed last week looking for some food/fish safe sealant and Kevin was real helpfull and friendly! happy days

GC
Georgie Crawford 1 year ago on Google
( 5 out of 5 )

Jodie and Kevin were very friendly and helpful. They took the time to explain what tools we would need and for our garden project, thank you!

DO
Daniel osborn 1 year ago on Google
( 5 out of 5 )

Quick click and collect turn around. The team serving behind counter are friendly, polite and always willing to offer help.

BJ
Ben Jay 1 year ago on Google
( 5 out of 5 )

Fast, efficient, helped with a return no problem and was able to order replacement at the counter despite Covid restrictions. Great service.

MP
Milky Porridge 1 year ago on Google
( 1 out of 5 )

Lazy staff stand around and don’t want to serve you

ID
Igor Dąbrowa 1 year ago on Google
( 5 out of 5 )

Clean store, good choice of products

PA
Parvis armian 1 year ago on Google
( 5 out of 5 )

Great stuff very helpful and fast in dealing with inquiries and suggestions of different product if not in stuck. Great team.
Parvis

EL
Emil Lukov 1 year ago on Google
( 1 out of 5 )

waiting 20 min only one person work

LA
Louisa Attfield 1 year ago on Google
( 5 out of 5 )

Very efficient experience. Easy ordering and pick up very fast. Lovely team working at Balham – 5*!!!!!

AS
Alkes Sotiriou 1 year ago on Google
( 5 out of 5 )

Helpful fast and friendly service. I find at this branch they go that little extra. Highly recommend!

BH
Brightens home 1 year ago on Google
( 5 out of 5 )

Nice and good customer care

RS
Richard Snow 1 year ago on Google
( 5 out of 5 )

Great team. Really patient staff who helped me find the parts I was after for garden project despite me not knowing names of items. Thanks

DE
Danielle Edlin 1 year ago on Google
( 5 out of 5 )

Great service for Kevin! Lovely gent and always helping with a big smile. Great shopping experience!

RG
Robin Gordon-Powell 1 year ago on Google
( 5 out of 5 )

Jodie Kevin and Serge friendly and on the ball, I was in and out within a minute, which is fantastic, how I like it. Friendly and helpful too.

OM
Ore Meta 1 year ago on Google
( 5 out of 5 )

I looked online and was able to pick up exactly what I needed. The staff were pleasant during these difficult times.

JG
Jen Galvin 1 year ago on Google
( 5 out of 5 )

The team was so friendly and polite when I came to pick up my order today

DO
Deniz Okcu 1 year ago on Google
( 1 out of 5 )

It closed 5pm. I was there 16.55. They didn’t accept me. Also the manager even didn’t listen to me and he was rude. He closed the door on my face. I do not recommend this place

RL
robert Lawrence 1 year ago on Google
( 5 out of 5 )

The two guys very helpful regards finding me the right MCB fuse.After a mix up at the Norbert branch.👍🏻👍🏻 …

CY
Christian Young 1 year ago on Google
( 5 out of 5 )

Great staff and service, Kevin really helped by finding the last 1.5mm drill bit for me!

DM
Dim Mih 1 year ago on Google
( 5 out of 5 )

Stephen do amazing job very very very professional 🙏 Thank you …

SL
Sonia Lima 1 year ago on Google
( 5 out of 5 )

Very helpful 5 star staff, thank you Sergio 👍 for your professional customer service. …

M
Michael 1 year ago on Google
( 5 out of 5 )

Excellent branch. All the staff are exceptionally helpful and full of knowledge. A pleasure to shop there

HR
Hennadii Remeniuk 1 year ago on Google
( 5 out of 5 )

Very nice!👍 …

PC
paul clements 1 year ago on Google
( 5 out of 5 )

Store manager was very helpful and extremely knowledgeable on my visit. Better than the teenagers they hire at other hardware stores.

TF
Terry Fitzsimmons 1 year ago on Google
( 4 out of 5 )

Found something I was looking for and it was in Stock and a great price!

EL
Ed Lam 1 year ago on Google
( 5 out of 5 )

Very helpful staff.

K
Kevrevvs 1 year ago on Google
( 5 out of 5 )

Was served by a good looking chap called kevin who was in a fanstastic mood today!

JL
James Littmann 1 year ago on Google
( 5 out of 5 )

I was served by Courtney. Super fast, efficient and friendly. Top service.

KH
Kamal Hussain 1 year ago on Google
( 5 out of 5 )

As a regular, they are always helpful and cheerful. Always a pleasure dealing with them.

EW
Everard White 1 year ago on Google
( 4 out of 5 )

The staff was curtious, but 50% of what I ordered was not in branch.

RS
Ricardo Singh 1 year ago on Google
( 5 out of 5 )

Amazing Team Jodie & Kevin. Great Service. Thanks for being open.

KD
Kristiyan Dzhalov 1 year ago on Google
( 5 out of 5 )

I was served by Courtney and Kevin, really cool and helpful customer support!

CB
Courtney Barrington 1 year ago on Google
( 1 out of 5 )

Terrible service. Have to wait too long

MH
Marc Hopley 1 year ago on Google
( 5 out of 5 )

Kevin was really friendly and helpful, in sorting what I needed.

TW
Tom Willers 1 year ago on Google
( 5 out of 5 )

Fantastic to have a Toolstation closer to home. Really friendly manager. Store very clean.

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