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Write a ReviewToolstation is fine but has limited parking on an industrial estate where other non-customers and others often occupy the parking spaces available. During weekdays, mid morning and mid afternoon are the best times to shop.
One of the best customer service experiences I’ve had with Stephan at Tool Station Balham. Consistently goes above and beyond to provide excellent service.
Friendly and helpful, but the industrial estate is very busy, and the delivery ‘mosquitos’ on mopeds are a menace. Toolstation have a parking area at the entrance to the estate, but it is not user friendly and difficult to negotiate.
However… I prefer them to Screwfix, and they still have the large selection catalogues.
I have received excellent service from Gemma at Toolstation , Balham.She was knowledgeable , patient and extremely helpful in advising me on some building materials.Definitely worth visiting!
Mo & Gemma were amazing and got my order just in time and were very helpful, many thanks
Very good store, didn’t have everything I had on the day but will definitely be my go to place for the odd accessories whether it be screws, nuts, bolts, electrical tape and other accessories I may need, very convenient and very good prices
Placed an online order for collection at my local store. They hold the orders for up to two weeks before cancelling and refunding.
Order online very efficient. Just go & pick up nice helpful lady works there.
That’s official, the worst service ever. I’ve been in storage just myself waiting for service 10min. I made a plane with pice of paper from counter. They have to have a bell or something to allow customers to call them.
At 7.06am the guy inside locked the door and didn’t say when will open the shop 🤷♂️ …
If I could put 0 stars I would.
Unprofessional and lazy staff!! …
In addition to poor management and delays in serving customers, one of their employees (with shaved hair) is really rude and knows no kindness or respect for those on the other side of the counter. luckily he didn’t serve me.
Always helpful
Always stocked
Easy peasy
A Real joy to shop at the Balham branch when Stephen is working. So friendly, professional and knowledgeable! He is quick and efficient and I always leave with a smile on my face! …
Had what I needed quick service x
Just one person behind counter, really long wait to be served. Click & collect and then wait over 10 mins to pick up item. A number of times you order item and then when you arrive at store they inform you it’s not in stock, but yet they text you saying that item was ready to collect! Need more staff.
They have plenty of options, pleased with this location.
Sometimes busy, sometimes slow, but when Stephen’s working this Toolstation is home to possibly the friendliest and most helpful shop worker in SW London. A master of the art of offering advice without being patronising and never pushy. …
Typical toolstation, check first for stock, I find some products can be slightly inferior, so go for branded.
The five stars are for the advice and help my friend and I received from Kevin today at the Balham store. He was able to provide us with all the correct information so that we could fit a radiator. He was funny too!!!!
It was a lovely experience and I’m glad I came to the Balham store. I was served by a lovely Meshach, who was extremely professional, polite and helpful. His customer service was second to none and I was left in awe of how resourceful and …
Nice and helpful staff
Popped in store today and found the team to be so helpful! Courtney, Nick and Meschach were really friendly, knowledgable and helped me to find what I was looking for, I would have been lost without them. They’re a credit to the store, thanks to all.
Absolutely wast of time went to pick up order in week still shut tight at 7.05 am. Went today 2 people working on him while 2 other people waiting after 10 mins still NO ONE got served staff could not arrange a drink up in a brewery
Extremely slow service for walk in. Click and collect is very slow too.
Big difference between level of service of screwfix and toolstation. …
Staff are very friendly and efficient. My man Kevin on the door is a warming face to see in the morning and keeps his queue 2ms apart at all times. Thanks for helping the rest of us get on with our lives
Knowledgeable staff, they were able to answer all of my questions about some tools that I needed which I knew nothing about. Service was fast and everyone was polite. Special mention to whoever manages the place as there were social distancing measures in place from the minute you walk in. 5 stars!
Popped in today for click and collect and was greeted by the lovely, smiling and friendly faces of Courtney and Kevin. Extremely helpful, nothing too much trouble and all with a professional attitude and a smile on their faces…if this is ‘post-lockdown shopping’ then bring it on!..Lorna
This store is operating a returns for reviews system. As a company with a returns policy, they are legally obligated to to take back products in line with that policy. …
Was a very good experience, the staff were very helpful specially Jodie. She went above and beyond and made me feel very comfortable even with my lack of knowledge. Will always shop here when needing supplies. Thank you to the team at Balham store.
Great experience at toolstation balham. Extremely short wait and greeted by very friendly and happy customer service staff named Kevin. He was very nice and personable …
I have used Toolststion Balham various times over the past two years. The service is always slow. I have used the click and collect and usually the items are not ready for 30 minutes to an hour
Great staff and great store. Stock levels managed well I’ve noticed and its always quick and convenient.
Kevin thanks for all your knowledge on the staplers hahaha
Staff are always so friendly and helpful, this week Courtney was really helpful when I had an issue with the click and collect order I had placed and resolved super fast for me A*
Was given no assistance whatsoever. Wanted advice for purchasing products. Was laughed at and told to come to the counter with a product code. Not willing to answer simple questions = no product code = no customer.
Really helpful team, always with a smile on their faces! Extremely efficient with click & collect orders which means you never have to queue long!
Staff were very helpful- thank you so much to Kevin and Jody! Super quick service and went out of their way to find us the right neon switch.
Every day as usual waiting time to be served it’s just unbelievable long… then waiting for the item doubles the time, no customer care… sorry guys you need to move faster & be nicer to customers if you want to stay with the business.
I ALWAYS have to wait to be served here, even when I’m the only customer!!
If you think you don’t have the time to go to the Brixton branch instead, you do!
By far the worst Toolstation.
Nobody at the counter for at least 10 minutes. When the staff member arrived instead of apologies gave bad attitude. …
Friendly staff, parking spaces just outside, and they had what I needed in stock ready to collect really quickly after I ordered them.
Excellent. Nick was very helpful getting us signed up onto the website to order for the Lord’s excellent click and collect service.
Great service from Kevin, very helpful and friendly, ideal shop and location to us for general needs for business and home, good price in comparison
Great service. Can’t complain. I arrived after 7pm. A shop assistant helped me a lot. ;))
This is a shocking toolstation everytime ive been here the waiting time is a joke. There are 2 guys working here serving one guy at a time leaving long cues and people waiting an hour for a click and collect. Toolstation need to do something about this branch asap
poped in on Wed last week looking for some food/fish safe sealant and Kevin was real helpfull and friendly! happy days
Jodie and Kevin were very friendly and helpful. They took the time to explain what tools we would need and for our garden project, thank you!
Quick click and collect turn around. The team serving behind counter are friendly, polite and always willing to offer help.
Fast, efficient, helped with a return no problem and was able to order replacement at the counter despite Covid restrictions. Great service.
Lazy staff stand around and don’t want to serve you
Clean store, good choice of products
Great stuff very helpful and fast in dealing with inquiries and suggestions of different product if not in stuck. Great team.
Parvis
waiting 20 min only one person work
Very efficient experience. Easy ordering and pick up very fast. Lovely team working at Balham – 5*!!!!!
Helpful fast and friendly service. I find at this branch they go that little extra. Highly recommend!
Nice and good customer care
Great team. Really patient staff who helped me find the parts I was after for garden project despite me not knowing names of items. Thanks
Great service for Kevin! Lovely gent and always helping with a big smile. Great shopping experience!
Jodie Kevin and Serge friendly and on the ball, I was in and out within a minute, which is fantastic, how I like it. Friendly and helpful too.
I looked online and was able to pick up exactly what I needed. The staff were pleasant during these difficult times.
The team was so friendly and polite when I came to pick up my order today
It closed 5pm. I was there 16.55. They didn’t accept me. Also the manager even didn’t listen to me and he was rude. He closed the door on my face. I do not recommend this place
The two guys very helpful regards finding me the right MCB fuse.After a mix up at the Norbert branch.👍🏻👍🏻 …
Great staff and service, Kevin really helped by finding the last 1.5mm drill bit for me!
Stephen do amazing job very very very professional 🙏 Thank you …
Very helpful 5 star staff, thank you Sergio 👍 for your professional customer service. …
Excellent branch. All the staff are exceptionally helpful and full of knowledge. A pleasure to shop there
Very nice!👍 …
Store manager was very helpful and extremely knowledgeable on my visit. Better than the teenagers they hire at other hardware stores.
Found something I was looking for and it was in Stock and a great price!
Very helpful staff.
Was served by a good looking chap called kevin who was in a fanstastic mood today!
I was served by Courtney. Super fast, efficient and friendly. Top service.
As a regular, they are always helpful and cheerful. Always a pleasure dealing with them.
The staff was curtious, but 50% of what I ordered was not in branch.
Amazing Team Jodie & Kevin. Great Service. Thanks for being open.
I was served by Courtney and Kevin, really cool and helpful customer support!
Terrible service. Have to wait too long
Kevin was really friendly and helpful, in sorting what I needed.
Fantastic to have a Toolstation closer to home. Really friendly manager. Store very clean.