Paradigm Homes Charitable Housing Association Limited average reviews all over the web

1.8
Total Reviews 80

Average reviews from all platforms

Average Rating 1.8

Average reviews from all platforms

  • 5.0
    14
  • 4.0
    3
  • 3.0
    0
  • 2.0
    2
  • 1.0
    61
Paradigm Homes Charitable Housing Association Limited reviews breakdown:
Google
1.8
80

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80 Paradigm Homes Charitable Housing Association Limited reviews on Google

MA
misa azam 4 months ago on Google
( 1 out of 5 )

Very incompetent and inconsiderate parking. No thought for elderly residents of care home or mums with pushchairs who do not need footpaths to be obstructed causing potential danger. Totally unprofessional and ridiculous. The other photo showing empty parking spaces is where they should park if they are not being lazy or selfish.

JS
jay sima 4 months ago on Google
( 1 out of 5 )

Very unprofessional and unsafe parking making life very difficult for wheelchair access and push chair access forcing residents to walk unsafely on busy road. Road has old people home and a blind resident whom needs dog assistance which is …

J
John 4 months ago on Google
( 1 out of 5 )

I am a shared ownership tenant for over 19 years and already keep getting a impression that I am treated as a second class citizen. Several times I complained about their vans parking on residence only allocated parking spaces and several …

SR
Stephen Rumsey 4 months ago on Google
( 1 out of 5 )

A disgusting company which should be avoided if possible. My brother had a shared ownership flat, he committed suicide on Christmas Eve 2022, he wasn’t great with money leaving alot of debt behind. Before he passed he was in the process of …

ZP
Zaheer Pochee 4 months ago on Google
( 1 out of 5 )

Not even worth a 1 star.. staff are argumentative, don’t listen, rude, extremely unprofessional. Even if I was desperate I would NEVER EVER come to this pathetic excuse of an housing agency! I didn’t do my research- lysette juliet, ajay, …

GH
Geoffrey Haines 4 months ago on Google
( 1 out of 5 )

Disgusting attitude towards tenants will do anything to squeeze money out of you and threaten with court action if you dispute it. Trying to charge me for 2 bin bags from a household bin which was meant to be collected by the bin men …

AN
Anjum Nisha 4 months ago on Google
( 5 out of 5 )

Couldn’t be more happier or grateful for paradigm in Chesham. Had boiler, electricity and roof issue all resolved within a week. Extremely happy with the service.

SD
Stewart Damerell 4 months ago on Google
( 1 out of 5 )

Absolute shambolic company to deal with.

They own 3 property’s attached to mine and a strip of land around the side and …

SN
Susan Neal 4 months ago on Google
( 5 out of 5 )

Elaine neal
In the process of purchasing a shared
property after reading all the do’s and dont’s …

KF
Kane Franklin 4 months ago on Google
( 1 out of 5 )

Horrible place to work management paying off clients to lie to get accredited, letting clients build up a high amount of areas and failing them in the process management saying they will do tasks then not completing them then lieing to …

SB
Samantha Baldwin 4 months ago on Google
( 1 out of 5 )

They should be ashamed of themselves I don’t know who they have running the place! My 90 year old nan has lived in her house for more then 60 years paying rent !!!! And when she try to phone up they say that person I’ll or not there just …

WG
Welwyn Garden City 4 months ago on Google
( 1 out of 5 )

Unbelievable poor service from there contractors,got no heating,nobody’s bothered,been lied to about what’s happening and fobbed off,this all after another rent increase,poor cleaning,poor grounds maintenance,poor service., poor repair standards 🤬 …

ER
edith rolland 4 months ago on Google
( 1 out of 5 )

TTried to get appointment for boiler repair as it broke down twice in a week.x i am a nurse working full time. The telephone operator couldn’t not accommodate me and tepeated the same phrase like a robot.did not care if i was able to have a shower
Very poor service

KK
Krys Khan 4 months ago on Google
( 2 out of 5 )

Can any TENANT tell me why would paradigm gas engineer disconect my gauge on gas boiler???NO wonder why for 2 years my heating never works..but lm told pay privately and foot bill to paradigm????

DJ
Donna Joan 4 months ago on Google
( 1 out of 5 )

Zero stars but one just for the review. Paradigm are a disgraceful company. Sharron hunter specifically loves to talk to people like absolute peasants, even though paradigm messes up on their banking side for taking rent on the wrong date …

JM
Joe Mewton 4 months ago on Google
( 1 out of 5 )

ZERO STARS. The incompetence at every level is unreal, rude on the phone, they eventually will place calls out for you that either don’t come, come at weird times that you specifically told them you were busy or someone turns up and states …

JA
juliana akuffo-asante 4 months ago on Google
( 1 out of 5 )

The rent team have been hash with me since i moved in last year. I have always cleared my rent account yet i get threatening letters. The government must look into their policies to accertain if it is in line with regulations that govern …

FG
Freddii Garvey 4 months ago on Google
( 1 out of 5 )

Do not sort out your repairs
Rent is high as anything
Services charges you pay for but don’t get

BK
Brandon K Bhowmick 4 months ago on Google
( 5 out of 5 )

Really nice housing group moved from milton keynes to buckingham had no problems so far so all good 😎 …

KR
Kate rina 4 months ago on Google
( 1 out of 5 )

I would not buy a share ownership house with this company ever again. Once you are their customer, they don’t care at all. Definitely, the worst company I have to deal with. I would give 0 stars if possible.

AR
A R 4 months ago on Google
( 1 out of 5 )

Don’t care for the residents, overcharge us demand for rent when we are in arrears but have valid reasons. They take long to sort any issue out. Greedy company only here for profit don’t value their customers at all.

DB
Daniel Brewer 4 months ago on Google
( 1 out of 5 )

Really bad experience with Paradigm last year (to add to the already poor service), when Covid first hit they were all over the place with how things were run. We were told one thing and they changed their mind. They originally told us we …

*
* 4 months ago on Google
( 1 out of 5 )

Utter Rubbish ‘Services’.. report a Repair & Nothings Done in over 6months.. Still waiting for Washer machine & Shower Repair in our Block.
2x Washermachines are SHARED, by 9+ addresses, On each Floor of our Block. …

CR
Christine Roberts 4 months ago on Google
( 5 out of 5 )

Fantastic service, I absolutely love my bathroom marley,russ,and there friend has done a tremendous job I’m so thrilled, very professional, mess to a minimal, and cleared up after themselves on the 2 visits.. I can’t praise these boys enough excellent service.

S
S 4 months ago on Google
( 1 out of 5 )

They do not care about the residents AT ALL, and they put them at risks. Leaving main entry doors unfixed for months, causing anti social youngsters hanging out inside the building. When being prompted to get the door fixed ASAP as it’s …

AH
April Hillier 4 months ago on Google
( 1 out of 5 )

Paradigm wouldn’t even get 1 star but it’s the only way I can write a review. Called yesterday boiler packed up, no heating or hot water. Told it wasn’t an emergency as the winter months finished on the 30th so I can only assume they dont wash or bath in the summer..Disgusting service or lack of.

SC
Simon Chapple 4 months ago on Google
( 1 out of 5 )

Well what can I say about these lot I’ll start off with I’ve been waiting for a repair on my back door for over 2 years due to it leaking and letting water in I’ve had to get the local MP Steve Baker involved as they do not want know or do …

LS
Leanne Sharpe 4 months ago on Google
( 5 out of 5 )

Moving out of one of their properties after being a tenant for 4 years. No complaints. Been a fab landlord. Quick answering phones, quickly deal with repairs and very helpful staff.

LG
loveinsolitude Gray 4 months ago on Google
( 1 out of 5 )

I’ve had no hot water, heating or electric for 3 days. The technicians just don’t come out and poor communication between departments (out of hours and main office). Terrible

N
Nikki 4 months ago on Google
( 1 out of 5 )

Complained for over a year in regards to our neibours constant noise nuisance and abuse and have been constantly ignored and passed over to others to do their jobs for them. Useless and unprofessional attitudes of the staff. Disgusted!

RF
Rachel French 4 months ago on Google
( 1 out of 5 )

I have suffered with extreme mould and damp for the entire duration I have been living in my Paradigm Housing property and have sent many emails over the years (12 years in total) to which absolutely nothing has been done to try and resolve …

SN
Sandra Nichols 4 months ago on Google
( 1 out of 5 )

I’m a disabled person with mobility issues my house isn’t suitable for my needs already I’ve fallen getting in and out of the bath so I’ve found a bungalow which is perfect no stairs or bath submitted exchange forms other tenant is …

JH
John Hamond 4 months ago on Google
( 4 out of 5 )

I been living in one of paradigm housing for 18 years big chunk of my life & it has been great in every level , customer services repair support understanding . …

HS
Hannah Sharp 4 months ago on Google
( 1 out of 5 )

I don’t even want to give 1 star! An absolute shambles of a housing association. All housing officers completely incompetent! They don’t want to deal with anything, repairs or serious anti social behaviour in my case. Absolutely disgusting. Steer clear at all costs.

HW
Helen Wright 4 months ago on Google
( 1 out of 5 )

Cust service is the worst, rude non caring, won’t fix my taps,sink or pipes for a whole week, don’t care that, when asking how I’m to get fresh water I was told use the bathroom sink, when asking about washing up I got told to use the bath, do not use paradigm as your landlord, take a wide birth from this housing group

KH
K21sta H 4 months ago on Google
( 1 out of 5 )

Extremely poor customer service from the housing officer. Complained to the housing association about the anti social behaviour coming from my neighbour’s dogs barking at ALL hours of the day & night. Have complained to local council who …

AH
Ali Haider 4 months ago on Google
( 1 out of 5 )

Hazardous/Unsafe housing environment for the likes of young people like myself who suffer from severe anxiety. …

ZR
Zara Rowley 4 months ago on Google
( 1 out of 5 )

Paradigm housing is manned by a bunch of spineless delinquents. They have failed to adequately address the issue of my next door neighbour (another paradigm tenant) and her constant hostile behaviour towards me, my husband and disgustingly, …

H
Helen 4 months ago on Google
( 5 out of 5 )

Shared ownership property is brilliant and the location is good. I’ve lived in my property for 8 years and not had a problem. Whenever I’ve dealt with customer service, they have been helpful.

CH
Chris Harris 4 months ago on Google
( 1 out of 5 )

Yet again boiler not working waited a week for a repair, person came out spent 5 minutes in property and got boiler working again. Obviously didn’t fix properly as boiler broken down again next day with same error codes,

MR
Melanie Roberts 4 months ago on Google
( 1 out of 5 )

Totally disinterested in the fact my daughter and grandson are sleeping on my living room floor due to not being able to being able to move in to their property as the repairs are not done and it’s too dangerous. Managers sound bored when you phone them…just want your rent and that’s it. Don’t move into one of their properties!!!!!

PS
paul stuart 4 months ago on Google
( 1 out of 5 )

Older residents with health problems have been subjected to antisocial behaviour for several months & Chilterns Paradigm have done nothing – they told me to inform the Police who said it was not in their remit. I was told to contact the …

EE
Ed E 4 months ago on Google
( 1 out of 5 )

They never answer phone calls, promise to do things they never carry out, over staffed, always having 101 stupid reasons on why they shouldn’t do it. If you are ever concedering to rent out a Paradigm property (even if you are tempted by …

J
JG 4 months ago on Google
( 1 out of 5 )

They’ll ignore your snag list and you’ll have to fight them every step of the way to get anything fixed in your new build. Disgraceful.

EB
Ewa Baczek 4 months ago on Google
( 5 out of 5 )

I would like to say a big thank you for the professional help from the beginning, a lady who organized the engineers on last Friday in one hour to fix the problem that I had at home.

EA
Ex Army Paz 49 TALKS 4 months ago on Google
( 1 out of 5 )

My partner lives in one of their properties in Aylesbury and have yet to send someone to fix the front door handle and boiler. Utterly dangerous. I’ve advised her to take legal action because she also has a little boy

JM
Jane Murphy 4 months ago on Google
( 1 out of 5 )

I have been with paradigm housing for 10 years and have yet to have a repair done without issues!! (And I have had loads !!)
Yet another repair carried out today that was wrong !! …

MF
Michelle Fox 4 months ago on Google
( 1 out of 5 )

An extraordinarily dishonest Housing Association – avoid at all costs. I mutually exchanged into one of their properties in May 2015. Prior to moving in I noticed it looked damp and mouldy. Was reassured in writing that mould / damp was …

LB
Letitia Barker 4 months ago on Google
( 4 out of 5 )

It is within payment amount. Good area public travel and to places. It has natural and modern.

HH
Heidi Hartle 4 months ago on Google
( 5 out of 5 )

Excellent – Staff are polite and extremely responsive. Every query I have had with my shared ownership house has been dealt with very efficiently.

KA
kevin allerton 4 months ago on Google
( 1 out of 5 )

despicable my son passed away in one of there properties , they were useless the housing oficcer was away for a week and when he got back he phoned and hassled me every day for the death cirtificate! sound familiar money grabbing people who care about money not people!

TS
Tejal Saini 4 months ago on Google
( 1 out of 5 )

Poor service… we have no lights on the ground floor passage way… and nothing has been done, my kids are scared to walk to the door let alone can’t even see the key hole to open the door… ridiculous… they are quick to take the rent and maintenance money 😡 …

TS
The Snake Nest 4 months ago on Google
( 1 out of 5 )

Paradigm housing are Scum! Very unsupportive towards vulnerable tenants and discriminate, the landlords are nothing but control freaks that like to take advantage of people are out for themselfs and the money. I dispose of this housing association Paradigm are scum.

RC
rare cockney guvnor 4 months ago on Google
( 1 out of 5 )

i am nearly old aged Pensioner. This housing association is on the side of anti – social people. they don’t a care about their tenants.For your own health and safety sake do not move into one of their properties.They take the side of the criminals that commit anti- social – behaviour.

DE
David Edwards 4 months ago on Google
( 1 out of 5 )

My son has now been waiting for 4 weeks without heating or hot water plumber’s have been 4 times without repairing the boiler last time the came didn’t have all the, parts have now been told it will be middle of December before they return, they first arrived on the 1st of November, that will be 6 weeks, they are totally incompetent.

KK
Krissy Khan 4 months ago on Google
( 1 out of 5 )

I have now lived each day for almost 3 years unable to get out of my back door.l have 4 blown windows one is filling up with water between glass.every seal on doors and windows is mouldy.letting in draft.l have black mould everywhere..when …

LT
Lindsay Tempest Artequals 4 months ago on Google
( 1 out of 5 )

Forced to leave our home (mother and daughter) due to horrific ASB carried out by drug dealing neighbour. Paradigm turned their back on us at every stage. Patronising robots.

DC
Denica Catt 4 months ago on Google
( 2 out of 5 )

Been calling about my draft gapes in my windows and still no one has come out to deal with it! I have a six month old baby and the winter is coming so I need them doing

ML
MARK LEE 4 months ago on Google
( 5 out of 5 )

Excellent company to work for and a great company for decorating and keeping the exterior up to date.

AP
A P 4 months ago on Google
( 5 out of 5 )

Very helpful customer service team, needed help with some paperwork and it was sorted asap.
Thank you!

LN
L Nunya 4 months ago on Google
( 1 out of 5 )

The most awful customer service. They make promises they don’t keep and never return emails/phone calls. Absolutely rubbish.

AL
abhi L 4 months ago on Google
( 1 out of 5 )

worst builders so far i ever come across
bought flat from them 7-8 years ago
roof leaking from first year to till date though they said fixed it 3 times …

KK
Kassie Khan 4 months ago on Google
( 1 out of 5 )

The worse housing association throughout england.my friend lives alone now since then female staff have become threatening to her.always making errors in her rent.now one female has stop all maintenance at her house.in nov.017.she was in …

LB
Lorraine Bodman 4 months ago on Google
( 5 out of 5 )

Never had a problem all repairs that are needed always done to a good standard. Customer service always helpful and polite.

DC
Daneen Chudhary 4 months ago on Google
( 1 out of 5 )

Useless. I have a wet room and drain pump stop working three weeks ago so reported to paradigm. After three is still not fixed.

LB
Liam Bartlett 4 months ago on Google
( 1 out of 5 )

Genuinely don’t care about their tenants one person says it’s ok to pay this month’s rent the next person phoned you up and threatens to evict you

MA
Martin Anderson 4 months ago on Google
( 1 out of 5 )

Paradigm are litraly the worse they are pure evil in a money grabbing housing organisation this company dosnt even deserve 1 star they should be shut down!

JH
Jonathan Hicks 4 months ago on Google
( 5 out of 5 )

Just sold my shared ownership property. Very good service throughout my time as Tennant and very helpful staff when called.

KA
Karl Adams 4 months ago on Google
( 1 out of 5 )

Absolutely the worst housing association I’ve had the misfortune to rent off.

OR
Olly R 4 months ago on Google
( 1 out of 5 )

All they what is rent got stuck for 2days when it snowed as no way to get out did not come out and clear snow even as disabled people in the building but cleared other car parks for other properties they own

A
Alex 4 months ago on Google
( 1 out of 5 )

Terrible service. Ignore complaints and provide confidential information to other tenants. Beware if providing personal information to them.

ME
Mark Edwards 4 months ago on Google
( 1 out of 5 )

Have to agree with other comments here terrible poor service don’t seem to care about tenants only interested in getting the rent appalling really quite shocked

SR
Sarah Ripley 4 months ago on Google
( 1 out of 5 )

1 star is too much!! Absolutely useless! Don’t care about tenants or the property they only care about money!! Stay well clear!!

LC
Louis Charalambous 4 months ago on Google
( 5 out of 5 )

Amazing housing group with excellent customer service

BP
Becki Pontefract 4 months ago on Google
( 5 out of 5 )

Always been very helpful when we’ve dealt with them.

KO
Karen Owen 4 months ago on Google
( 1 out of 5 )

No water for up 24 hours can’t flush toilet!!!!! And in this heat

PL
Peter Laws 4 months ago on Google
( 1 out of 5 )

If you have a physical disability, do not even go with these as landlords, they do not give a hoot……

KL
Karen Lewis 4 months ago on Google
( 1 out of 5 )

Lucky to get 1 star, not that they care anyway

PH
Penelope Hall 4 months ago on Google
( 4 out of 5 )

Help me at last. Waited nearly a hour on hold

B
bowers89 4 months ago on Google
( 1 out of 5 )

absolutely disgusting service, they should be ashamed of themselves !!!

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