Peabody Trust reviews

Catalyst/Peabody’s customer service is appalling. We’ve been waiting for a leak to be repaired since November. It’s in our 14 month old baby’s room posing a significant risk to his health should damp and mould develop. The leak is also …

Do not get a home with this company.
We bought a new build through Peabody in August-September 2022.
It’s very obvious they must have paid someone off for the final inspections of …

I used to do maintenance for them and I tell you what, they do their best. Problem most of the time is with the residents. They won’t answer phones nor reply to text messages from engineers and then complain about peabody not doing repairs. …

Asked for a key copy of communal area to have a regular access to electricity and water meters. Yes, these geniuses locked up utility meters and make you reach them each month for a readings. No response. They give you no direct contact of …

My daughter has been harassed by one of their drivers for two weeks in her way to college. She is only 17 and some guy thinks it’s ok to keep driving down the same road. Curb crawling and asking her to come over to him. We reported it after …

For the last few years chasing up Peabody for leaks damp mould and window that are totally finish and need new ones letting in cold air, we all know gas ant cheap and having to top up every few days …

I went to the Peabody Ealing office yesterday, and the lady that was working at the front desk was very polite to me; however, I really wanted to see my housing officer or the manager, but I was told there is not a housing office here. …

Peabody cares more about increasing the rent year upon year than anything else. Rent has increased by a whopping £20 a week since in moved in. Flats in Dalgarno Gardens lack storage, kitchens are old, walls are not even in places and there …

DO NOT BUY FROM THEM!
Let residents move in knowing there are many issues with the building (told us 1 year later) and now we’ve been chasing them to fix it almost every day (not …

Minus Zero star rating, shame this customer service teams managers Peabody Housing Association has no bone in their back side. …

Uhhhmmm this is the mess of broken glass and rubbish left following a peabody PGM ‘repair’ need I say more???? Disgusting Housing Association

This Peabody Trust Org Housing Association Had An African Local Housing Officer Assault, Terrorize An Foreign Chinese Student .. Then She took pics of cars in driveways 36 / 37 and the police made it official crime report but as the lady …

when you call Peabody they only answer after putting you on hold for 15 minutes and even then they will hang up on you. they really don’t care. …

Disgusting service. On two separate occasions had no service or help from service agents. The most recent service agent refused to send through a technician to look at fixing heating issues. She also completely ignored an enquiry about …

I wouldn’t even give them 1* It is the worst housing. Peabody has a terrible service they do not help their tenant, absolutely awful customer service they are rude on the phone and they dont even want to listen and just want to pass you on …

Absolutely terrible service delivery and extremely rude and disrespectful staff. One of them had the audacity to utter discriminatory statements to me which constituted harassment on the grounds of my race and disability. I complained and …

Extremely incompetent management; total lack of transparency and accountability. …

Leaseholder with Peabody for 6 years. High service charges, very poor service levels. Frequent system / facilities failures despite new build property, poor maintenance, very slow to service faults – lifts out, entry systems fail. Little to …

Shocking service the garden Contractors are the worst. They left the garden half cut. Didn’t even bother to trim the edges. Looks like a child done it

I have been attempting to contact Peabody’s ‘out of hours’ service and pressed option ‘1’ which is the emergency option. This is an absolute shambles. I have called them several times and my call was dropped by their automated system. …

Avoid this housing association at all costs …they are eager to drive you mad when your in rent arrears but don’t want to fix problems with their flats houses

They have the worst customer service. I moved into one of their properties during lockdown and the house had some repairs to be done. I was advised to wait until the restrictions were lifted, which took about a year. So i call back and they …

Recruitment process was very slow and I had to chase up management for an update on both the 1st and 2nd stage interviews. Very unprofessional overall. Would not recommend

No care of privacy, they would leave doors and windows open whilst you or them aren’t there.
Expose everything to a potential burglar.
Lack of professionalism, dirty, clueless.

If I could give no stars, I would. Absolutely terrible housing association, they don’t care about social housing tenants. All Peabody are interested in is making money. …

Lovely office environment & interior, great staff i met, though few as it was a weekend, and i was there for an event organized by my educational institution

The management team at Peabody have no care in the world..
Some of the customer advisors are very nice and caring however you can hear they are over worked.. …

Terrible and disgusting service. Both on the customer service side and the contractor side. The water pressure had gone out two days ago and we were left with no water whatsoever for roughly 5-6 hours. Now I have woken up and there is no …

The worst housing association around they do not care about current tenants and when you asked for a callback they never do

I have been trying to get damp repairs done since September 2021 and nothing. Now over the weekend 2nd October 2021 the celling has fallen down and I still cannot get through to anyone.

RUNNNNNNN AND AVOID THIS HOUSING AT ALL COST. I wouldn’t recommend them to my worst enemy! Everything you see in the articles about them failing tenants BELIEVE IT I was a Peabody tenant for 5 years and they contributed to mental well-being …

I would like to say a big THANK YOU to Peabody for sending an electrician and a plumber tonight to my house. They were very polite and the lady on the phone was also a great help. My leak is fixed and my lights are safe. Thank you again for acting fast on my behalf. Xx 🤗👍 …

The most amazing company in London, which offers professional property management and maintenance services. The only truth from the above sentence is that they operate in London, but they shouldn’t. I manage 300+ properties, and deal with …

I’ve lived a one bed flat for about 6 years now and after a three years had heating problems, peabody never completed the job, my socket are broken the doorbell not working total rubbish to be managing agent

Avoid like the plague.

Renting a market-rent property from Peabody in South West London since 2010. …

Peabody have some amazing staff and others that are rude and abrupt and should find new employment. They take 12 weeks to replace a key fob and 10 visits 14 men and 8nweeks to INSTALL a shower. I wouldn’t say an efficient “CHARITY” or …

As a leaseholder, I am appalled at the high level of service charges and poor response times to repairs and general lack of effort in building maintenance. Over a week to repair a lift, with disabled and pregnant residents having to lug …

I was hold for 20 mins plus,then they cut me off,again, bad customer service,I will keep calling them,

ADVICE FOR EVERYONE
Go to citizens advice and get help sueing Peabody for emotional damage and lack of duty of care. You will be entitled to thousands. The more people that do this the more Peabody will have to acknowledge.

Worst landlord ever and I have been here 32 years. No one is willing to help you to resolve you problems with contractors

Good business environment. So big. They even offered me free coffee

Every issue or email is ignored . Peabody increase service charge and rent without notice. Repairs and basic cleaning doesnt get done. Their customer service is appalling, emails are unanswered and phone calls are hung up mid conversation

Customer service is HORRIBLE. I’ve been with this housing association for years and they have never done their job properly. SO SO stressful. So many out standing repairs which they’ll blame on COVID but these repairs have been outstanding …

If I could give negative stars, I would. The customer service is a total shambles. They lose or ‘close’ tickets even though the repair is still outstanding. What ‘is’ repaired usually breaks again (our lifts are constantly out of service). …

I got cut off how rude, I will get my question answered one way or another, If I had my own way,,I would give you zero rating,that means you are flaming useless

Worst housing association you will ever come across, charge you for services which never happen, along with non-existent resident officers and customer care. Disgusting organisation!

We live in a block of flats managed by Peabody. Our lift has been broken since a month now. This is not ideal as there is only one lift in the property which has not worked so many times since I’ve lived in the property and the building is …

Awful customer service. Terrible company and terrible staff. Absolute joke of a company. I dealt with Kevin whilst selling my property, this turned out to be 6 months of agony. There was constant miscommunication and losing of important …

We did receive a letter a while ago, mentioning that there has been an under payment of our monthly service charges after the accounts were complete. Did ask the office to send me the bills, as I wanted to view and verify the overpayment of …

Peabody is the worst landlord in England never get repairs on time always false reports they send contractors to solve the problem but leaving worse than before do not spend your money and time we taking it further with solicitors. I wish I could give o

The don’t deserve a single star if we are being honest. They hired builders that would take pictures of us, perving over a female flat meme we of ours. They made so many mistakes that a three month roofing project took six years. We got no …

My boiler broke down in 2020, I reported it to Peabody, their contractor Robert Heath have made several visits to my home and have not up until now April 2021 repaired the boiler, their gas engineers come only to re-start the boiler, within …

I would give minus 10 stars if I could. Money hungry thieving housing association. Duped their tenants into a pre-paid meter system that provides communal heating and charges £5 a day for basic hot water and heating. Contracts are for 25 …

First of all, average of 2.9 stars comes from their employees and “local guides” (who earn points by leaving reviews) , don’t be deceived, read REAL reviews with 1 star. …

They are killing me. I desperately need legal advice against them before they carry out their threats. They have stolen my money, trashed my goods, refuse to hear complaints or manage facilities. They have illegally evicted me once and are …

Terrible organisation, it’s all about money money, more than 6 years to fix a leaking issue and still the job is not completed properly.

no service given when we call them waiting long hours and they hung up and when you go to office the stuff tell you to call rude stuff

Wow what can I say this should be a -1star the worst thing they could of done is joined with Peabody I have been with Family Mosaic/Peabody for over 25 years and I can say how the lack of Care and specialism this Company now have, and it’s …

DISGUSTING.
Intentional mismanagement to avoid essential repairs.
Truly disgusting awful company. …

No heating in the coldest day of the year- will not answer their emergency lines.

No care for security, concierge and bike shed keeps getting broken into and Peabody do nothing to improve or prevent further break-ins. Also awful customer service, impossible to ever get hold of someone for an update, they just don’t care about the tenants. Shame they bought out Family Mosaic and we got stuck with them!

Worst housing association. They don’t deal with antisocial behaviour, my flat is basically with paper walls… old wood flooring underneath a thin carpet, having loud neighbors and Peabody won’t take action. Don’t move there if you want to stay healthy

Just another greedy corporation who have totally lost their original ethos.Lived in a market rent property of theirs but they increased the rent by 9 percent every November for 3 years in a row (27% in 24 month period) pushing us out of our …

To Whom this may Concern.

I am complaining about a on going repair that has not been taken out or done to …

Don’t rent with Peabody, our flat is the flat that Jack built. It is a disability flat but I’ve been left for 2 months with no working shower, the shower chair was hanging off the wall, I only discovered this when I sat on ot the first time. Stick with Council housing!

My rent payment details were shared on Experian Credit because I was never advised that I could opt out of that happening

My name is Fabiha and I am a tenant of peabody.
I am appalled by their service and quality of their homes.
I have suffered months with mould in the property. …

A couldnt care less attitude from everyone I have ever spoken to. Nothing is followed up, EVER, and the contractors they use are even worse.Phones ring for an eternity AND ALL HIDING BEHIND THE COVID RULES IN ORDER TO DO LESS WORK THAN USUAL. !! They are lucky to be awarded 1 star

Should change the name of the business to Nobody since nobody answers the phone.

Very poor service. They show no compassion to their residents distress. Does nit take responsibilities fir damages caused by their properties to leaseholders.

They don’t even deserve 1 star! Terrible service! I got my property on the 11th of September they’ve gave it to me in the worse condition ever, they didn’t even want to get it fixed for me, my som who has autism, I’m a single mother I had to do everything together! Terrible terrible terrible!!!!

Extraordinarily high service charges, with huge additional bills appearing out of the blue. That on top of ground rent makes it very expensive

Do not private rent from these people, they are the most inept and disorganised business I have ever dealt with. The central london properties are tempting but believe me its just not worth the aggravation.

don’t know much about it but I have been with Peabody for all most 3 months through exchange but they do have very nice property’s so if your interested check them out 😋🥰 …

The wrist housing association in the world! Staff are delusional and the designated neighbourhood managers don’t do nothing. They don’t answer emails, phone calls, phone back requests. What the point. Avoid this organisation is you can.

I would have given 0 stars of I could. Awful customer service. I wouldn’t advise buying a property from them. The building is falling into a state of disrepair and nothing gets done.

Dawkins court garland close london has the worst tenants destroying surrounding building scaffolding is going up all the time what is wrong with Peabody Building xx

One of there main offices are next to me, they don’t keep up with appointments, only do as
Much as they have too, and aren’t really good apart from make sure your rents …

Utterly shambolic organisation. Months between contact and work getting done. Most repair work needs repairing again almost immediately. Terrible communication. Just awful. 1 star is too much.

I am a disabled tenant and always had great customer service and prompt repairs