Pendle Borough Council reviews

Absolute worst council we have ever had contact with. Have ongoing issues with the bins and bin men for almost a year, keep getting told it’s been dealt with and that letters have been sent out, which they haven’t. Incompetent liars. They …

tried to arrange a DIY waste collection. Council said it would be 5 working days. 2 weeks on and the waste is still sitting there.
Tried to complain and the reply was they will respond in 15 working days. Total joke

Pendle Borough Council are the most corrupt Council I have ever come across.

Selfish, ignorant staff who are soley in the job for self gain. …

Probably the worst web site I have ever tried to use. For a government web site this is appalling. You enter the correct information and it keeps saying that the details are incorrect!!!

Sick of chasing the waste side for delivery of two green bins which were paid for weeks ago! All the onus is on the customer to chase. Promised to resolve in mid March but still waiting. Shocking!!!

A generally poor quality of council managing incompetent staff. I made a complaint about a lack of response to bags of food waste left outside premises for several days. I never heard back. When I complained again, the ‘named person’ who …

Council tax rebate, if you pay by direct debit ( which I do) you should get this payment automatically, but no they send another form to ask for the same bank details, this then sits for 6- 8 weeks, the website says 28days. When you call …

The person on the phone was very helpful. He dealt with my enquiry quickly and smoothly.

Useless. Ring them up and they hang up straight away. I applied for financial help with the self isolation benefit scheme and after not hearing anything since the 28th, I emailed yesterday and coincidently I get get a reply today saying …

Tried 3 times to speak to someone responsible for Walton Lane Cemetery. We’ll put you through.
Nothing happens. No reply saying unable to connect etc. Third time I ask for …

Absolutely waste of space, don’t even bother contacting them, they know nothing.

Worst council. Useless unprofessional people at every department. No protection from bad neighbours. No proper communication, no proper waste collection. They don’t know what they are doing, confusion all the time. Now they are hidden …

‘Save time do only what Pendle Council wants -your money – online’. Awful. No humans, no replies, I may as well try a seance. Go to the office and be told no one works there and no one wants to speak to you about anything whatsoever. As …

Terrible service. Charging me £185 a month for council tax even though I am registered visually impaired and don’t have that money to pay a month I was met by a rude horrible woman on the phone telling me to just cancel my direct debit and …

Very poor service, no one knows what the hell is going on. Trying to get an answer to a simple question, switchboard is clueless as to which department to send me, so I’ve been sent to most of the 7 options now… none of which are correct. Really bad service and a total waste of my time..

First thing that occurs when you phone them is you get a mindless recorded voice answering the phone; it’s like something out of League of Gentlemen telling you how much time you can save if you do it on-line though this automated process …

Snow (even small amounts) means that they won’t bother to attempt to empty your bins. Then for some reason they would rather lie to you and tell you that they have now been emptied, rather than just tell the truth and say that it’ll take …

Moved myself, my partner, my business and our income to this area after buying a dilapidated house. The amount of renovation the property has needed to make it liveable once more has been mind blowing, the council has done nothing but …

They were very helpful with a bed and metal frame collection.

I believe her name was Jackie and she was very professional and polite.

Absolutely disgraceful council .. I asked for my old bath to be picked up from my back yard,as I cant take it my self because I only drive a mini .. I pay 131 a month council tax but I was met by a snotty worker saying I had to pay extra.. …

Absolutely disgraceful organisation….I just phoned to inform them that our garden waste ‘collection’ resulted in a quarter of the contents still being in situ when I picked the bin back up.Upon speaking with someone,I was informed that ‘I …

This is the worst council to deal with anywhere, it’s phone system is rubbish and if you do get to speak to a person they are rude and dismissing of the reason you rang in the first place. What a disgrace it should be reported to the ombudsman and investigated for miss use of public monies.

Im excempt from putting bin out. I put bubble wrap in which i thought was ok so my full bin was not emptied .Prior to this i was without bins for 7 weeks for my home as none in stock. I find the bin men so inconsiderate. You cant beat CRAVEN COUNCIL

Just had paper collection and video’d it. The recycling guy left half the paper on the street and didn’t bother to pick up the paper he’d dropped. He then left the plastic bags in my open green bin so the wind took the bags and blew them …

This review is based on the Pendle Borough website and the general incompetence and misinformation of it. I am moving to a new house, and I’d like to know how to apply for council tax, but I can’t without an ‘Account Reference Number’ which …

It’s quite clear that the only way to improve services in this council is not to vote Tory next time. They’ve become complacent because they believe they’ll be voted back in time after time. So wake up my friends & vote Labour.

Just rang them to ask them for a blue paper waste bin as we have never had one, we use the small green box. They wanted me to fill in form for £30. When I asked we have never had one so why do we have to pay. Apparently bin is free £30 is …

Don’t expect any of those people employed by the council to actually help with a problem in any way. From the moment they answer the phone you know you are wasting your time, whether it is the Dog Warden, Footpath Officer, Environmental …

Although the website is useless and it took me 20 minutes to get to speak to someone, once I got through Aiden was polite and very helpful in resolving my issue. It just goes to show not everyone working at Pendle Borough Council is …

During suicidal time in my life… Atos assessment refused financial help, told me I’m fit for work.. …

Disgraceful and they make things up about people if you complain that the streets needs better cleaning numerous times. Cleaned up a street I lived on once for just over a whole hour as I was sick of all the mess which really they are paid to not people not employed by them – what do we pay the council tax for!!

edward john halstead,received a fine for littering,warden said i did not pick my litter up,which i did,so it would seem that the councils employees are not exactly honest in their reports.

Try all the time to avoid speaking to anybody.
Send around various telephone messages each telling you to do it yourself on line. …

BULKY WASTE COLLECTION SERVICE.

I think they want the serial number of everything they take? If the description …

Number on website does not exist apparently! Tried ringing it to sort my council tax payments out, now that I’ve moved house and the first letters they sent me were wrong- but now I can’t get through! Sure they’ll contact me when they want their money though!

Only wanted to know why I haven’t been sent my blue bin because everyone else has so they say first come first served 20min later he answered and said there still being delivered could take up to Sunday but try old him already delivered down mine but didn’t drop me one off he said no idea why they didn’t but should get by Sunday

for new house we order bins for wast. it’s more than month but still waiting. where we put our wast and they sent council tax next week for more than £232 per month including …

Rubbish service web site works when it wants and staff answer phone when not on a coffee break which is never

Obviously don’t give a sxxt about recycling.
Moved to a new property, no blue bin
That’s £25 please ..
ok will just put it in the grey one !

Will from Pendle Council did a fantastic job. I wish all people from the council supported like him.

A bigger gang of money grabbers and wasters you’ll be hard pressed to meet. Slash spending for everything yet the place is falling to pieces. Charged for anything and everything had the audacity to send a questionnaire about spending on …

Their ineptitude is endless, they specilise in frustrating anyone who actually wants to talk to someone in person about their issue, particularly waste collection, repeated attempts to contact them are diverted to even more mindless …

Nelson councill is like a modern day robin hood but a evil one ….. iam paying 10’s of thousand of pounds to councill no relief just keeps going up and every so often I receive a hidden bill…. thank you nelson council how do you guys sleep at night???????

Worst company/people to contact and talk too
Lower than a snakes belly
Get a kick out of putting misery on people due to thinking they have power over people

Why do I pay so much council tax, when the bin men can’t even empty my recycling wheelie bin. Absolute joke

Sky high council tax for rock bottom services. Don’t pay their own bills in reasonable time.

TOtally rubbish.I have been trying to sort out my poll tax for nearly a year and every time I contact them I am told to do something different. I would rate zero if I could

Totally useless ! Called them and they are very evasive regarding answering questions. The answer to every question is that we don’t deal with that, we just ensure that you’re making your payments. What a bunch of useless people!!!

When are the council cleansing department going to sort the back street of Tavistock street out it is a disgrace some moron as put a skip in the middle of the back street which has been there for weeks so the council wont empty the bins …

I found the Environmental health department extremely unhelpful when asking for advise. They seem to have no idea or information about anything and just trot out pat statements.

Useless. You give them all the evidence they require and get told “no further action will be taken”

What a bunch of clowns! Every employee working for this tin pot setup is an embarrassment to their families! Your pathetic, dumb, thick and generally tragic…the lot of you!

You cannot pay your council tax here now. And if you are looking for advice on your housing benefit it’s mostly online there.

Run by people who have no regard to local residents views & safety. Disgraceful.

Complete nughtmares they continuously mess claims up cant get nothing right at all have caused us both mental breakdown too the point of near suicide

Disgrace council probably the worst in uk.
Liars and cheats

An absolute shower. Couldn’t run a bath this lot.

Nothing but problems with pendle council bins never emptied and staff no help to anyone

What’s the point in having the phone number on that cuts you off before you have even been connected to someone sort your phone lines out

Utterly useless. Speaking to a human who listens would be easier from Mars.

Really bad service asked for some rubbish to be removed from back garden three times and they just didn’t turn up.look at the state of nelsons streets do these guys actually do anything?losers

Being kind giving 1/5.
Nothing to say apart from you’re rubbish.

Minimum response even less action. The further away from Nelson the worse it seems to be!

Might get reasonable sevice if you lived near Nelson centre

Very bad service never pick up or get back to u

I’m very much disappointed

Worst council ever pathetic i would give it 0 but can’t

Sorted my bins out quickly.

Worst council ever

Hard to describe without swearing

Joke .nobody answers the phone at this gaff

Worst council in the UK

Absolutely terrible

Fat