PetShop.co.uk reviews

Would give 0 stars if possible. They don’t contact you if something is out of stock, just don’t post it out. The item is still showing as in stock online, so happy to take your money! Only order from them if you are willing to go in to a …

⛔️Avoid this company.⛔️

Quick at taking payment, but not quick at sending out the products. …

I have been using bottomless bowl for a couple of years now but have been disgusted this month in their price robbery. If I bought 2 bags of autarky food from their site it would cost me £24 per pack as a one off payment. It is advertised …

Appalling service. Ordered on the 3rd May and on the 10th it was still sitting in warehouse. Their excuse was bank holidays but it hadn’t even been sent and I’d not been updated! …

Bottomless bowl continues to reorder.

Very awkwardly setup. Gives the impression that you’ve ordered correctly then …

I have been getting my Furbabies pet supplies from this Lovely Family Run business for a number of years I would Highly recommend them. Always keep you updated with your order.

Awful service. First order I made was delivered to the billing address rather than the delivery address. Second order was made to collect from the warehouse. Had confirmation that the order was ready to collect, turned up and not only was the order not there but I was informed that click and collect should have never been enabled.

Absolutely appalling service still waiting on a delivery of dog food after waiting a week I’m completely out of dog food with no money to purchase any more and there reply was they can eat chicken and rice omg I’m on my backside as it is …

Don’t even bother ordering through this company. Over a week late and still no order and no response from the online from, email and multiple phone calls. Really poor customer service and an even worse customer care.

If you need your order delivered, look elsewhere!

Terrible experience, ordered cat food over a week ago, and it is still not …

Order arrived badly damaged and cans split open. 2nd order PAID FOR EXPRESS 10 days ago -food lost in transit, reordered but still not even despatched express after 3 days. AVOID

I’ve used Pet Shop Bowl for years and the service is great. I regularly have to change my subscription options and they’re always really helpful. Easy to get through to and friendly.

Please never buy from this company. A disgusting business, with no conscience or qualms about making your pets sick, or your house stink. …

12 days later my order has not even been dispatched and they have not returned any email replies in a space of 2 weeks. Appalling and unacceptable – go somewhere else.

The dog food arrived with a slash across the bottom of the bag that was taped up. Absolutely disgusting and the food is not fit for consumption

Terrible company. Takes ages to get through on phone. Ask simple question and don’t get any help or advice. Website doesn’t work. When manage to order it is over a week late. No call or email to tell me either.

Misleading description, including RRP being shown as less than the price they were charging for the product. …

Orders arrive promptly, everything seemed okay. I went to order something I had on a repeat order early, the order went through twice (although I only clicked the button once). I looked for a way to cancel the second order on their website, …

Honestly, I don’t understand the bad reviews, I called them to make my purchase and everything went really well, the staff is very kind and the delivery times are fast! …

Incredibly unprofessional company. Very difficult to deal with and poor communication

So glad I found Petshop.co.uk. Just had a really bad experience with Pets at Home, and needed another place to go that will send dog food automatically. I ordered on Saturday and my order came the following Tuesday. …

I wouldn’t even give this company one star! I placed an order online 2 weeks ago and still have not received it. After chasing this up, apparently ALL of my ordered items were “out of stock” (this was certainly not the case when I made the …

Great service, delivery and prices. Highly recommended

I have purchased several items from this site without any problems . As my dog had specific dietary needs my vet was suppling me with Hills at an exorbitant price . Having used many local suppliers in an attempt to reduce costs I found …

Can’t understand the bad reviews?! I have used this company a lot, and have always been very impressed with the selection of foods/treats/feliway/accessories for my cats, the prices are good compared to other websites (I tend to use about 5 …

I won’t be renewing my subscription orders with this company. Two weeks worth of food arrived for my dogs busted open and covered with white furry mould. I’ve been emailing them over and over, with photos for the best part of a month, and …

Every order made has been delayed due to items being ‘out of stock’ – even when this is not indicated at the time of ordering. Therefore you can usually add an extra week or two on to the expected delivery day/time!!! The customer service …

Placed an order, 2 weeks later it was still awaiting authorisation so I emailed to which I had no response and the items took nearly 6 weeks to arrive. I thought I would give them a second chance. Placed an order to collect and the website …

Order arrived promptly, well packaged and was quickly enjoyed by my dog. Appreciated the free sample and environmentally friendly recycled packaging. Will be shopping here again soon!

8 days later my order has not even been dispatched. Appalling and unacceptable – go somewhere else.

I am absolutely furious with this company, I have emailed, phoned and messaged them numerous times to try and find out where my order is with no response.
I have placed a few orders previously with the company always trying to withdraw …

This 1 star is because you changed your courier and the new courier informed me with 45 mins before delivery that the order will be delivered in the same day. Of course I was not home and I tried to arrange the delivery to a safe place as I …

Appalling customer service from this company, placed an order that took 17 days to arrive. When it arrived the order was short, however no apology or refund for missing items, tried to contact company but they do not answer emails. Do not order from this company, read all the bad reviews, they will rip you off!

Used for a long time never had an issue till now, reported to the correct personal and fobbed off to contact manufacturers. I’m on a budget and now substantially out of pocket! An in need of more dog food.

Don’t usually leave reviews but stay away from this company!!. I ordered fkea treatment for my pets 2 weeks later nothing I cancelled as it was still pending w weeks later they try and take money out of my account for a bottomless bowl …

Great service,Great prices and a huge range of products . Click and collect if your local and fast delivery if your not. All round Great company so far.

Excellent service.
Super fast delivery.
Will definitely be ordering again.thankyou

I start working with d team.And I,m wery happy.Are wery helpful with new recruits.

Raised the price for a repeat order without consulting me. Be careful of this company!
I’ve cancelled my orders and won’t use them again!!!

Pet supplies warehouse open to the public. Good prices for bulk purchases and there is a car park making collection relatively easy

I have used them twice so far and picked up my cat food the day after ordering, half the price of anywhere else. Collection process could be slicker but girls in the office are an asset to the business.. I will continue to use them and would recommend to all

I ordered an item on the 6th of September and we’re now on the 20th and it’s only just showing as being processed. If an item is out of stock just say so, don’t take the money and make people wait. Won’t bother again.

I’ve shopped with Petshopbowl for many years now, we’ve only ever had 1 mishap in that time of 7-8 yrs & it was resolved asap & i was satisfied. I like to phone & get a real person, helpful & friendly enough. My son likes the online …

Excellent service. I placed order on Monday and received it today. I will definitely buy my dog’s products from there again.

Nice easy delivery, friendly goods in staff. Would advise any vehicle above 7.5 tonne to reverse in as yard is quite tight….

Despite previous bad reviews, I thought I would try anyway, I’m glad I did 😁 The pet food I wanted was half price, delivery was 3-5 days as stated & emails on progress of order. Thank you, will definitely use again 😁 …

Disgraceful customer service. Sold me Alpha Dog Kibble which made my dog very ill and dehydrated with sickness and runs within days. They are now refusing to refund my purchase. Don’t purchase from this company.

Great! Very fast service. Good subscription offers. Very minor improvement would be to have a seating area while waiting on collections😁 …

Wrong item sent still awaiting a response or refund , I have had neither after 5 weeks . The response to emails is if you keep complaining you will get put to the back of the queue

I ordered some cat food and the payment was confirmed and a week later I received an email saying it will be with you in 2 days then 2 days later I received an email saying the billing info was wrong and it’s put on hold I can not see how …

Not a good place to deal with

Really friendly, helpful people with fast delivery. Regular emails with offers and they put you and your pet at the heart of their business.

Still waiting for my delivery and it’s been a week!!! Not impressed!

Tight yard . But ok tip

The delivery came quickly and the box was intact. Great value for money, thankyou :)!

Great place go here every day to take orders friendly staff.

Ordered online – click and collect.
Friendly, extremely efficient staff
Entrance at side of building

Very friendly staff.
A bit tight if You come class 1, to second warehouse have reversing from road.

Reverse in very tight with a busy road. Went to sign post goods in but was wrong place be warned LGv 1 guys

Went to pick an order up, bit chaotic but staff were friendly and helpful!

Best service company

Great little business, definitely recommend to pet owners 👍🏻 …

EXCELLENT service,speedy delivery ,and if you ring them they are very helpful

Small yard at rear might be best to back in off the road

dirty, cold and stinks a lot

Great place staff always friendly

Great customer service

Worst place ever to work …rude people

Good subscriptions service easy service and simple site

Although many varieties of pet food,very bad workplace.

Nice staff.

Amazing reasonably priced pet superstore!!!

It’s ok.

Good customer service

Nice Friendly staff

Good

Super

The only good things about this place are the owners and manager. Poor hygiene in warehouse maggots and other animals can be found dead alive and even flying around the warehouse. One member of staff called Lucas/supervisor he’s the rudest …

I work here and I am very happy, not everyone may agree, but it is a place where I work very fondly 🥰

I work there