Phillips & Cohen Associates average reviews all over the web

2.0
Total Reviews 64

Average reviews from all platforms

Average Rating 2.0

Average reviews from all platforms

  • 5.0
    16
  • 4.0
    0
  • 3.0
    0
  • 2.0
    1
  • 1.0
    47
Phillips & Cohen Associates reviews breakdown:
Google
2.0
64

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64 Phillips & Cohen Associates reviews on Google

MB
Maureen Bushell 9 months ago on Google
( 1 out of 5 )

No idea why SSE outsource their deceased customer’s accounts out to this company. I’ve contacted several other companies whilst winding up my late mother’s affairs and they have all been excellent and empathetic. Trying to obtain final gas …

MK
Miguel Kastro 9 months ago on Google
( 5 out of 5 )

I had a great experience with Phillips & Cohen Associates (UK), Ltd. debt collection agency. The staff were all very friendly and helpful, and they went above and beyond to help me recover debts from some of my most difficult clients. They …

AP
Abigail Patrick 9 months ago on Google
( 1 out of 5 )

Seems like my experience is the same as many others. My solicitors has sent this company many emails confirming everything has been sorted and closed yet I’m still getting calls. I put in a complaint and had no correspondence or …

AT
Ann Turner 9 months ago on Google
( 5 out of 5 )

I was hesitant to use Phillips & Cohen Associates (UK), Ltd. debt collection agency, but I’m so glad I did. This agency was professional, efficient, and got results quickly. They were able to recover debts that I had given up on, and their …

AP
Andy Pandy 9 months ago on Google
( 1 out of 5 )

If this company (Debt Collectors) contact anyone about a deceased’s energy bills, ignore them. I have had nothing but hassle over my late mothers energy bills. I have given them an ultimatiun to get things resolved within 14 days or i will …

DJ
Dan James 9 months ago on Google
( 1 out of 5 )

If anyone is contacted by this company about a deceased gas or electric bills, ignore them. Deal directy with your enegy company not this company. You do not have to talk to them or provide them with any information as they are a third …

IH
Ian Hillyard 9 months ago on Google
( 1 out of 5 )

Made multiple calls to my elderly uncle regarding my late mothers estate, despite him having no involvement, didn’t know who they were asking for, amateurish attempts to collect on an account that has already been settled directly with the …

JH
JOHN HEALY 9 months ago on Google
( 1 out of 5 )

I have had a really poor experience with this company who were really disrespectful over the fact I had been bereaved, intimidated me over a payment that forms part of my late mother’s estate. If this company writes to you send the letter or e-mail back to them and if they try to call put the phone down and report them to the FCA

AR
Andrew Robertson 9 months ago on Google
( 1 out of 5 )

I had received letters from this company about a debt owed to Eon for electricity. I phoned them and explained that all the monies owed from the estate of my late mother had been paid in full. The lady said she would look into it and get …

LR
Laurence Ramsey 9 months ago on Google
( 1 out of 5 )

They are almost certainly one of the worst companies I have ever been exposed to. …

JV
James Vaughan 9 months ago on Google
( 5 out of 5 )

Phillips and Cohen contacted me regarding my late mother’s outstanding account due to a utility company and their representatives both young and older all showed patience, compassion and complete understanding when speaking to me. Even …

AF
Annalise Francis 9 months ago on Google
( 5 out of 5 )

Just spoke to a lovely gentleman regarding my late mother’s outstanding debts, I explained everything to the best of my knowledge and Chris was very reassuring and talked to me in a kind manner which is what I needed after losing someone …

GJ
Gillian Jaggar 9 months ago on Google
( 1 out of 5 )

Not happy that British Gas are using Phillips and Cohen ( a debt collecting agency) to collect payment from my late mother in law’s estate. She died 6 weeks ago at 93 years and has never owed anyone a penny. She always paid her bills on …

G
Graham 9 months ago on Google
( 1 out of 5 )

We lost mother 18 months ago. Eon next use these people to chase up payments on accounts instead of contacting us themselves.
You send Phillips Cohen a long detailed email explaining the situation. Instead …

JM
Joanna Marie 9 months ago on Google
( 1 out of 5 )

I have tried to pay a credit card dept for my late mother, the automated payment won’t work they said check card issuer, can’t verify their account for bacs and the link says not available but they still call as if I haven’t told them.

TP
Teresa Platt 9 months ago on Google
( 1 out of 5 )

I had a letter about a debt owed to British Gas despite the account being closed, in credit and British Gas sending me a cheque. This was for a deceased account…they need to work on making sure their information is up to date….I didn’t need this extra stress.

S
SKF 9 months ago on Google
( 5 out of 5 )

Wonderful experience with this Company, despite them being a debt collection agency as mentioned in other reviews and have dealt with far worse over my time. The whole team were friendly and compassionate throughout my experience, but David …

SB
Steven Black 9 months ago on Google
( 1 out of 5 )

Disgusting company. My deceased fathers iPhone from apple was passed to them when I informed Barclays partner finance. Received letter on Saturday and they are phoning me 4 days later wanting the money. Whilst on hold saying that they handle bereavement issues delicately. What a joke

AM
Andrew Mains 9 months ago on Google
( 1 out of 5 )

This company sent a false statement to British Gas,that i was now the owner of my late mothers property even though i don’t own the property.

DR
Daniel Richardson 9 months ago on Google
( 1 out of 5 )

Very poor at dealing with my mothers bereavement. I have had almost 10 letters from them, explaining that my mothers estate owes an energy supplier to settle the account. However every single letter has a different owing amount on it. My …

NW
Naima Washington 9 months ago on Google
( 1 out of 5 )

Very cold and unprofessional customer service person called Charlotte. I made the call to pay a deceased debt and she just overtook the conversation from the start not allowing me to speak as I took the time to make the call. Very rude and …

JD
Jane Davey 9 months ago on Google
( 1 out of 5 )

Why am I getting letters to come to an arrangement for paying an outstanding bill of £600,? (obviously charges have been added )for someone I loved very much but I am not next of kin. I end up paying for all funeral costs as no money was …

SJ
Sam Jackson 9 months ago on Google
( 1 out of 5 )

Actually very insensitive and nosey and overstepped the mark on questions that had nothing to do with them when I rang them to pay the balance outstanding on a deceased friends credit card that had gone unpaid after the accounts had closed.

GM
Gerram Mathews 9 months ago on Google
( 5 out of 5 )

Not sure what some people expect from a collection’s agency, but this isn’t my first rodeo if you know what I mean. They’re a lot friendlier than the collections agencies I had to deal with a few years ago before filing bankruptcy. In comparison these guys are as sweet and friendly as puppies.

JH
Jake Harding 9 months ago on Google
( 1 out of 5 )

Absolutely disgusting company. They have no respect and harass you at all times of the day and write constantly even when told to give me a few weeks to pay. My mother recently passed away and a few members of staff ask such cruel …

DG
Dominic Grimes 9 months ago on Google
( 1 out of 5 )

constant phone calls about a debt on my late brothers estate that was paid direct to Barclays as soon as probate was granted – figure plucked from thin air and being told no payment received by Barclays when I have receipts and bank statements to show it has been paid

FG
Frances Gambling 9 months ago on Google
( 1 out of 5 )

According to their website they offer a unique and compassionate service. Well it’s unique alright…they wrote to my mother about her death….when she is alive! And when I explained that she was alive and the upset they had caused, they …

PT
Paul Tighe 9 months ago on Google
( 1 out of 5 )

So they have chased my brother and then my EX sister in law and now me for money. My father passed away in August and they were sent all the relevant paperwork on request. So why oh why oh why do they continue to chase the family to see if …

JO
Josh Owen 9 months ago on Google
( 1 out of 5 )

Just called me to say I need to pay for my own funeral for a dead person loosers

JS
Jonathan Smith 9 months ago on Google
( 1 out of 5 )

How can someone say or Gove them 5 stars?

Incompetent, unsympathetic, don’t listen oray attention, unable to add up – …

AP
Alison Phillips 9 months ago on Google
( 1 out of 5 )

Received a demand for a final bill for electricity (SSE) from these today (MAY 1 2019) – and offering advice on Probate. I have dealt with my late mothers estate since she passed away November 2018 , without any so called professional help. The final bill of the estate was paid April 11th – not impressed at all!

CP
Chris Powell 9 months ago on Google
( 1 out of 5 )

Giving 1 star is generous. Unprofessional debt collectors acting when a debt doesn’t even exist. Don’t touch them with a barge pole.

LB
Lisa Beardsley 9 months ago on Google
( 1 out of 5 )

Telephone call received from this company on a Saturday morning. Some guy mumbling regarding payment of S Trent bill from a late aunt’s estate. This had already been dealt with by the solicitor but they still wanted more information. Severn Trent should get their act together and use a more polished and professional agency. Disgusting.

GT
ginger tompuss 9 months ago on Google
( 1 out of 5 )

A company that exists purely to remove the penny’s from a dead persons eyes.

They purchase non statutory debts from the deceased, then ask those dealing with …

GD
Graeme Dolderson 9 months ago on Google
( 1 out of 5 )

They have been pestering me for several years now over a unpaid gas bill due from my late mother’s estate. I’ve blocked their phone number but they keep sending me letters. I’ve spoken to them in the past but they don’t really listen. I’m thinking of taking legal advice. Parasites.

LC
Luigi Cannella 9 months ago on Google
( 1 out of 5 )

overpaid so have been trying to sort out repayment has taken over a week still haven’t received four times ithey told me they call back no callback (great service not).

SZ
Saiyyidah Zaidi 9 months ago on Google
( 1 out of 5 )

Not even worth one star. Really rude and abrupt in my dealings with them. They left a message and when I replied asked me for a range of details before confirming who they were.

RJ
Robert Jack 9 months ago on Google
( 2 out of 5 )

I phoned this company after receiving a letter, they asked questions that didn’t seem pertinent to the issue, and I felt very uncomfortable talking to them, really felt like it was a scam not a professional feel about it.

BB
Betty Baileyv 9 months ago on Google
( 5 out of 5 )

They approached me and my brother with compassion during a real tough time after our father’s passing and I appreciate the way they handled the situation. I wouldn’t have wanted to be in their shoes that’s for sure.

GW
Gareth Williams 9 months ago on Google
( 1 out of 5 )

Just another low level debt chasing agency. Not interest in whether the debt they have been passed is valid – sole method of collecting appears to be harassing people via phone and sending the occasional letter. Block their number and shred their letters.

D
D 9 months ago on Google
( 1 out of 5 )

Absolute money grabbing crooks. Put pressure on bereaved families when the information they have themselves is out of date and inaccurate. Ignore at all costs and speak with your original provider first.

BJ
Betty Jones 9 months ago on Google
( 1 out of 5 )

Have asked them to write instead of phoning but no letters received. No idea who they are.

JT
Jackie Teagann 9 months ago on Google
( 1 out of 5 )

Absolutely shocking service. 3 emails sent and still no response!!!

LR
Lonney Renkin 9 months ago on Google
( 5 out of 5 )

I received a call from this office the other day and wasn’t able to answer my phone. When I called back today, I was on and off the phone in under 10 minutes and got everything squared away by the time I said goodbye. Now that’s efficiency in action.

JH
Jon Hannington-Holley 9 months ago on Google
( 1 out of 5 )

This company has been ringing a phone formerly used by an employee of mine who died last July, generally 2-3 times a week for 10 months, chasing information they were given 10 months ago in pursuance of an alleged debt. They give sharks a bad name. And the new employee is fed up with their nuisance calls. So am I.

SM
Susan Moore 9 months ago on Google
( 1 out of 5 )

After receiving a letter stating I was dead and addressed to the executor of my estate I rang this company basically they couldn’t see or understand why this had caused myself or myfamily distress

CF
Charles Forrester 9 months ago on Google
( 1 out of 5 )

Not impressed at all. My late father was with Eon for energy and the first thing they did was pass me on to a bunch of debt collectors who want to charge me for an estimated bill that has no basis. Not impressed with them or Eon for their shoddy practices.

JC
June Clewley 9 months ago on Google
( 1 out of 5 )

Not very happy they phoned me asking about probate for my father ,which is being dealt by my solicitor .They claim to have been in touch with them and recieved no response to phone calls or e mails …

SM
S Mon 9 months ago on Google
( 1 out of 5 )

Please provide email address for contact as not everyone wants contact by phone.

PC
paul Campbell 9 months ago on Google
( 1 out of 5 )

Very unorthodox company just came off the phone, with one of there agents, chasing money for Power, even though the solicitor, has been dealing with the estate, for the last 9 months, chasing £300, when the account was in credit, and it would have been nice for NPower to at least send an email or letter, seeing there was a problem.

CW
Carol Worrall 9 months ago on Google
( 1 out of 5 )

One star isn’t low enough harrasing for money on mobile and landline at same time and saying it couldn’t possibly be them. Bill was only four weeks old!

KC
Kim Collins 9 months ago on Google
( 5 out of 5 )

I found everyone at Phillips and Cohen extremely understanding and respectful of my situation. They are instructed by large institutions. I would direct any grievances to them .

JE
John Evans 9 months ago on Google
( 1 out of 5 )

No idea how to handle bereavement cases. Despite telling on numerous occasions to only contact me by letter they continually bombard me with phone calls .

KF
Kate Finch 9 months ago on Google
( 5 out of 5 )

Thank you for your professionalism, responsive service and care for my belongings – I would highly recommend them!

MW
Michael Wall 9 months ago on Google
( 1 out of 5 )

Poorly trained staff refusing to give any details and said I was deceased, insensitive to say the least as my mum passed away 2 weeks ago

HS
Hector Stegman 9 months ago on Google
( 5 out of 5 )

Was able to settle my late mother’s debts for less than what she owed. A literal god-send.

NP
Neil Powell 9 months ago on Google
( 1 out of 5 )

Scammers from Manchester – they contact executors of the estate of dead relatives and demand money – look up the reply letters published on advice web site – give them nothing they are scum

TK
toby kost 9 months ago on Google
( 5 out of 5 )

If you reply right away they’re more willing to work with you and figure out a better settlement.

ER
Eve Rardfarquaharson 9 months ago on Google
( 1 out of 5 )

At the absolute worst time in our lives regarding my late father- we had to deal with this company who were pushy impatient vultures- dreadful

AS
Amy Steven 9 months ago on Google
( 5 out of 5 )

Paid the money owed and received a release of debt letter in less than a week.

CK
Candace King 9 months ago on Google
( 5 out of 5 )

Aweome service, I wouldn’t hesitate to use them again.

TU
Taneka Udele 9 months ago on Google
( 5 out of 5 )

Wonderful service!, Great service and fast results!

RT
Robert Thorpe 9 months ago on Google
( 1 out of 5 )

Aggressive not sympathetic as they state.

FC
Fagok Carpenter 9 months ago on Google
( 5 out of 5 )

10/10

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