Pine Court Housing Association Limited reviews

The first lady at reception wasn’t very helpful until I asked to speak with a manager, and then her attitude seemed to change. The manager was so much more helpful she did give her name, but I didn’t quite get it. Don’t help that I wear hearing aids would be good if they had name cards or gave out cards with their details on?

I gave it 3 stars because their online chat and emergency repair are VERY GOOD and responsive. When I complained about the cleaning they rectified it and the always broken lift gets fixed same day. …

After purchasing a leasehold flat in a housing solution’s building just over a year ago. We are starting to have a pretty bad experience. Every time we have contacted housing solutions regarding communal building repairs. You either get no …

Contacting housing solutions is no longer fit for purpose. Older generations don’t know how to navigate the website. I don’t know how to navigate the website. The website is not fit for purpose. You get one star for having a website I can’t use and a useless telephone number.

Quite good as housing associations go. When I have had any issues, they do get sorted within a reasonable amount of time. The staff who answer the phones have always been very cheerful and helpful.

I was angry because they were supposed to send an electrician to fix an issue but the lovely receptionist defused my rant and arranged for someone to come the next day. All happy now!!!

Rejected my mutual exchange with no explanation, saying I cannot afford the property when I get housing benefit. Didn’t reply when I messaged them and always got excuses.

Great team working at the office & always polite and helpful.

Being The Wonderful Handyman Of Resourcing Group And Housing Solutions. I Do Love Everyone in Housing Solutions Being The Ever Dearest Love or The Elect Son Too Of His Divinity, Lord Holy Father * YAWA * and The Another Helper Of Lord * IESU * Christ Forever Eternally.

Whenever I have the occasion to contact Housing Solutions I have always found them very helpful, professional, quick and efficient in dealing with my enquiry.

DO NOT RENT A PROPERTY WITH THEM unless you like mould, having to take your kids to the docs with health issues, constantly having to replace your belongings due to mould, anti social behaviour and next to no maintenance. This company is …

For once 👍great customer service. 👍 …

Latest horror – tried to make a complaint online as one of their services didnt seem to be working properly, only to find the complaint page wasnt working properly. Cant get through on the phone. Hopeless. I bet if i dealt with the situation myself theyd come down on me llike a tonne of bricks lol. What a joke.

My families experience with housing solution over 10 years till the end had been appalling. We had complaints coming from 1 individual over the years, a couple of doors down in our neighbourhood. Which was obviously aimed and just getting …

They have no contractor emergency service for over Easter weekend. Left without hot water and heating for what looks like a week. Customer service said it’s not an emergency. 7 of us in the house including 5 children – advised by them to …

What a fantastic organisation. Staff are very friendly and helpful. It seems a wonderful place to work.

A good service during the week but am saddened at the emergency response on a saturday morning. Been calling and hanging on now for two hours. Meanwhile flood damage is occurring to one of their properties. No fault of the tenant who is …

No support with issues surrounding intimidating sub contractors, trapped in my property for hours due to the road being blocked both ends. No sympathy just got cut off while trying to voice my concerns 😢 one shining light is the receptionist who was very helpful. …

Terrible communication, next to no maintenance, very poor value for money and only time you do hear from them is when they want to land you an overpriced bill. Have put me off every owning a lease hold property ever again. If you are considering buying a property managed by these crooks steer well clear.

I am very disappointed with the service I have received from the lettings team at housing solutions. I was offered a property on the 15th August and it’s now the 29th October and I still haven’t been moved or even allowed the view the …

I am absolutely furious with the service I have just received and want a call back from a manager that deals with repairs ASAP, I’m at 12 lincoln you have my number on your system 😡 …

I would not even rate a 1 star very very slow to acknowledge to e mail. I must add they were brilliant last year. So I don’t know why they haven’t kept it up.

I visited Housing Solutions in Maidenhead recently to arrange to view a flat in Wokingham. The location of the flat wasn’t right for me but I was highly impressed by Housing Solutions, they seem to be an excellent housing association. …

What a waste of space these lot are

Poor communication. Messages either not read or understood. Received this reply from a customer service team…… …

Says on website offices open at 8.45 been trying to call until 9.15 says office closed. How are we supposed to get in touch if you cant even open the office on time. Very poor service

Such dedicated staff.

As always spoke to Rachel who always puts herself out to solve your problem satisfactually. She deserves an award for customer service skills.

The issue this housing association seems to have is that they neglect to realise the demographic of RBWM is changing. Once upon a time it will still possible for ordinary, well educated working people to purchase or rent in the area. …

I’m not happy with the service I got from living at supported housing scheme in aylesbury bucks I think they only care about the money and not the customer lol like someone else said they not very fast in answering emails

I have called and called all morning to be sent to voice mail and not receive a call back I got from position 6 to 1 then put through to voice mail then call back and I am 4th in the que to be spoken to this has happened 5 times already this morning

At the minuit only the outside mobile hut is available this realy a bad point due to no privacy and having to talk about tendency’ around other people .no available hot or cold drinks.

Don’t help you with anything only time they communicate is when they want money.

Very bad service! Disrespectful and dishonest company. ❌

Housing Solutions are awful, 6 month wait on repairs that pose a danger only with the threat of being sued did they sort the problem if I could give minus on the stars I would

Best landlord out there. Respect ‘their’ property and they will respect ‘your’ home.

Rubbish service and do not inform you about anything. Lacklustre communications and put the prices up.

They do nothing when you call with complaints

The staff are really friendly and helpful

Friendly staff. Great communication.

Always ready to help, and helpful staff.

Great team great service for the community

Excellent website and customer portal

Helpful staff.

Its ok

Not much parking

Nothing positive to say

Very very friendly

Excellent

Totally useless.

Easy to find

Clean offices

Disaster..