Premium Credit reviews

I contacted the company this morning about a missed direct debit. I got through quickly and received excellent customer service. My query was dealt with, and I was also able to change my bank details. The lady I spoke to was very helpful, courteous, and efficient. I was very impressed

Premium Credit were the credit company for an insurance policy I took out with Freedom Brokers. Freedom Brokers did not cancel my policy when asked and so premium credit continued to take my money from my account. They also took £25 from my …

I kept getting emails asking me to sign and I kept signing my credit agreement. Then I had a 25 pound extra payment out of my account. Found one of the emails, read small print and it stated I would pay 25 pounds if I did not sign. How …

Dealt with Premium Credit for the second time now. And in my opinion they are great to deal with. Easy to deal with and very transparent. Your in safe hands when you sign the dotted line.

The level of customer service from this company is abysmal

You can’t get through by phone because of long queues …

My favourable report has been submitted and I note, has been published – one negative I feel I do have to comment on, also commented on by many others, is the fact that if we don’t sign the email, with the electronic signature, sent by …

I bought car insurance with Toyota Insurance . The finance of that transaction was done by Premium Credit. Very efficient , easy to navigate right value for money. I am very happy with this transaction.

The company is great at supporting people like me who can’t afford to pay for a car insurance in full. Glad I was helped to pay in installments, spreading the cost across the year.

I have been using premium credit for a few years and can say I have never had a problem. But always there when I am making enquiries and very helpful keep up the good work your team do 100%

Brilliant helpfull so easy to take my car insurance out the only thing I would say when you try getting hold of them on live chat they don’t answer for 18 hours is the longest habe waited

I chose premium credit for my housing insurance as I have used their services before and found them to be reasonable and a fair company to be with 10/10 I give them

I just paid all the borrowed money from them .I have never knew them and nobody have introduced to me .I just accepted a offer from STELLA INCURANCE and i click the offer with the instalments .I didn’t realize that the link that I clicked …

Shocking company! In the two months I’ve been paying my insurance with them on both occasions they have taken a separate payment of £25! And all the excuses in the world as to why I have to wait months for it bk (still waiting on first …

I have never come across such an immoral company in my life before

Incorrectly removed my direct debit early then agreed to amend to the correct …

Used this company for about 4-5 years and 2 days ago my bank returned a DD for some reason even though my account had funds added that day. Anyway they gave me NO chance to pay it off, no emails, no phone calls, just defaulted my account …

I called to resolved the problem. Kept telling the lady that email is keep bouncing back. Refused to help me, the lady was repeating the same thing over again. When I asked to speak to a manager she refused to transfer the phone over. I was …

Great service quick with replying have
Use premium credit for a number of years will continue to use them well
Satisfied.

No problem’s at all with signing my agreement very simple and straightforward would recommend no problem

I found Premium Credit extremely informative, Their communication first class. All quite transparent and no hidden anything . Terms user friendly and manageble. Will definitely refer a friend.wrkl done team.

Work along side freedom brokers insurance and they’re an absolute shambles. Call center have absolutely no idea what they’re doing, continuously cutting me off from my call and will not refund me!! Reported to trading standards.

The process was hassle free and well explained in the documentation processes. The agreement seem to be fair and could also be negotiated along. The period of the offer give a breathing space to manage my income and expenditure and highly optimistic of a fairer deal and high confidence.

You need to really think twice before putting your credit through this organisation. I was ill over Christmas (like have the UK) and was late by 7 days paying for my insurance premium. The majority of decent credit providers won’t crucify …

I entered into agreement with the understanding that the debt I was financing would be cleared, leaving the amount owed to just one company. This is not the case, I still have the original debt which is simply reduced monthly and the debt I have with Premium Credit is also simply reduced monthly. This means I have doubled my debt.

I just paid all the borrowed money from them .I have never knew them and nobody have introduced to me .I just accepted a offer from STELLA INCURANCE and i click the offer with the instalments .I didn’t realize that the link that I clicked …

If your looking for insurance these are your guys I’ve had a great experience with this company and the explained everything and went into detail when I didn’t understand something really are a professional team and I would highly recommend them to anybody

I had excellent service and help when I phone took Me a little time to make sure I done my on line signing but got there with help

I have been a customer of premium credit for several years now & I have never had any issues with them. I definitely recommend them, it helps me to spread my insurance premium over instalments rather than having a lump sum/single payment to find. Definitely 5🌟. …

Excellent service, quick and easy, I would recommend my family and friends

Setting my insurance up with monthly payments was super easy, the forms were done electronically making it hassle free

Been with this company a few years now. can’t fault the customer service and the response timing and the ease of renewal process. happily recommend

Bought my car insurance through premium credit got a really good rate would highly recommend pay monthly so no big outlay in one hit.

A very easy and straight forward way of spreding the cost of you motor insurance. I have used Premium credit a number of times and find the service they offer is very good

Ok but I do not want to have daily emails. Please only email me with things that are appropriate to my membership. I do not want daily emails asking for feedback or are inappropriate

Excellent company, it was a breeze signing up for my policy. Would recommend to anyone.

Nice easy to do transaction.
Straight forward easy to follow email sign up instructions.

After contacting the firm about a direct debit systems error causing a default charge after 1 missed payment, I didn’t even have the chance to pay before it was applied which I was happy to do and explained this, I spoke to a person on the …

It was a case of being treated superbly,
by Premium credit.I can say that I recommend them completely,to anyone.
Nothing was too much trouble,to them.
5* Company,for sure.

I have used premium credit on quiet a few occasions and I can honestly say they are very good at what they do honest and fair and make everything so easy keep up the good work

All good but not easy to correct one’s surname although got there in the end

An awful company to deal with. When I called to ask what the balance was on my account I was quoted a figure that seemed inaccurate. When I questioned the accuracy of the figure there response was “we’re not sure” How on earth a finance company can operate this way is beyond me. Avoid at all costs.

Friendly /fast/curtious /no trouble in changing policy details when required. Polite staff. Would recommend.

Seems good, forms are easy to fill in. Everything thing seems straightforward. Don’t know how good they are when you make a claim because I have not made any.

Along with Bennet’s made things very easy and straight forward to chose monthly instalments at a great rate.

£25 Admin fee for non paid direct debit is harsh. Considering this process is done by machines. And I’ve always paid within a reasonable time.

Great trusted service from these guys to help spread the cost of my insurance over a 12mth period. …

Every thing was so simple and a very quick response,hopefully it’s the start of a relationship that will be available to myself in the future,

Excellent service and very reliable. Never let me down thank you

Never had a problem ,used premium credit many times ,excellent service

Instead of paying in full we had to use a credit scheme. I am pleased that Premium Credit / Premium Finance was the company of choice. We were happy with the simple application form. The quick response reassuring us that we had been accepted saved us undue worry. If required I would use this company again. Rx

I’m so happy with Premium Credit, customer service is amazing! I had an issue with payment and it was sorted in such a friendly way I couldn’t believe it! Best company I’ve had the pleasure of dealing with!!

I have used this company lots of times with no problems at all. I would recommend them. Regards.

Very pleased with the service Premium Credit has provided me with for a multi trip medical insurance policy I have taken out. Great customer service and were very helpful when I needed to ring them regarding a query.

Quick and easy to use. Fast decision. Great way to spread the cost of things. No issues.

I’m so pleased I used premium credit .
It was quick, easy and hassle free. Would definitely recommend.

Have used Premium Credit on several occasion and each time it has been so easy to set up and their response has always been very good.

I got exactly what I wanted ,the application was quick and the response was what I needed simple and good result.

This is such an excellent service.
So easy to access and such a relief to know that you’re covered

Excellent service. Kept us in touch with all the information we needed. Would hoghly recommend

It was quick and easy to understand for the first time in using this service to buying my season ticket for next season, I would recommend Premium credit to other customers.

Easy to use web site ive used these guys a few times now easy straight forward to use web site

Good to know out there is somebody cover your back,when you really need it,thanks guys.

Simple process to make application, keep updated to progress life made easy and on this occasion helpful with cost of living concerns

Brilliant Company. Informative Staff. Efficient communication and simple to apply. Would highly recommend

Money tight this company helped me insurer my bike with ease now with peace of mind I can ride anywhere thank you

Fantastic company friendly curtious helpful reliable would definitely recommend 100%

They have bumped up my car insurance knowing people are struggling with the cost of living, I’m sick of emailing them to get no straight answer and no help at all!! They fob me off back to vavista and they say its premium who needs to help!!!

Excellent service, handled both efficiently and effectively by a friendly and helpful team.

I dealt with this company very recently and it was a very smooth and professional transaction. Would highly recommend.

I had an agreement for over 2yrs and just like that was cancelled prematurely it affected my agreement with my insurance company having made me take our a new policy and a new agreement while money had been paid before the agreement …

The messed up my credit history ,the are so stubborn and arrogant they won’t listen to you at all even the manger was very very rude .I will have to seek financial ombudsman help . Avoid them .I missed one payment but direct debit was gone …

The fact that they pay my one year insurance premiums and allow me to pay them back in small instalments every month is just great for me.

Good customer service I received thank you for your assistance.

The whole experience was easy, uncomplicated and ‘did what it said on the tin’. This sort of experience takes the anxiety out of something that could be a ‘worry’ ,especially where money and contracts are concerned. Thank you.

Very good,friendly, respectful, explained everything really well

Very easy to set up service, definitely recommend it

Easy to apply , Helps spread costs into easy affordable payments….. Slight delay in conformation but overall very good.

So easy to set up insurance, very polite staff 😀 …

I merely setup a direct debit with you to pay for my select care pack for my lease vehicle, and you did a hard search on my credit profile that I was untold about ! Decreasing my credit score, thanks to premium finance i think this is a …

found it difficult to sign the agreement. it asked you to put in there reference number in what was on the top right of there letter and it kept saying wrong ref no. yet it was the ref no they give me, tried it a few times. give up and then got an email saying thank you all signed. by the way i did put in the correct ref no.

Hiya I think everything is good seemed to sort everything out quickly