Moneybarn reviews

Has to be the easiest car finance I’ve ever had. You pay a little extra due to your credit rating but thats expected. Once you have finance with them, your online portal is easy to use, track how much you have left and when they’re due to …

Excellent just excellent. Lauren was my consultant and she was super helpful and friendly while I was choosing a car. I’d definitely recommend Moneybarn. I’m absolutely thrilled. The car ive chosen is fantastic for our family. Great …

I was glad that they provided a loan so we could get a newer car as our ones were nearly 20 years old. …

Would give 0 stars if I could !! Absolutely Appalling service! Shocking waiting times just to speak to someone who is completely unhelpful and unaware of anything going on in the company! My poor partner has been without a car for several …

This company helped me finance my car. My credit rating was poor and they helped me. They were very understanding during lockdown when it came to money struggles. I highly recommend this company to anyone.

This company was sending letters to my address for a person who has never lived there as far as me and my boyfriend are aware of. I called them to explain this, and understood that due to data protection they couldn’t do much without …

Very poor business despite hefty Car loans. Customers left stranded with absence of responces. Despite using their Portal fully registered on the portal. No one contacts you. …

Friendly, helpful staff quickly got my application application put through and lent us the money for a car when many other companies wouldn’t. Will definitely recommend in the future. Looking forward to our new car arriving soon!

Please please avoid using this company, I literally beg you. Once they have you locked in contract they ignore you. 7 months it took to get a resolution to a broken down vehicle. Very poor customer service, will always tell you that someone …

The Worst Financial Company I’ve ever Dealt with in my life. Got absolutely nowhere with them . Basically I was trying to apply for car finance to buy a Ford Puma from a dealer nearby and they demanded proofs I do not have and , kept on …

My car has been written off by my insurance this company tried to take the car from the garage it was held at and tried to hit me with the full balance plus additional charges, luckily my insurance got it then this company rung me the day …

Take it this is the only way to get a response from moneybarn. My car lasted 9 months, 3 of which it was stuck in a garage after the engine needed repairing after 2 months of having it. I get this isn’t their fault but was told I would have …

All is well until things go bad…. I had finance supplied by money barn and the car was faulty. That’s not the fault of Moneybarn and the dealership put them in that position… …

Please please avoid using this company, Very poor customer service, I have an a going issue with a car we brought in September 2022 , the issue accrued in January 23 we are now in May and I had not 1 email from them or a letter update on …

Act all helpful at first to help with getting car.. but once in agreement my car is 12 months old I’ve spent over £1000 on repairs new suspension, had to spend on the engine. Also not mot on the car when told it will have a brand new one …

On the whole not to bad a company. But customer service is totally rubbish. Waited nearly 30 minutes. Didn’t help at all. Just wanted to pay instalment a week later. Not a problem you would think. Shame really

I have been asking for a final settlement statement for over 2 weeks and I still have not had one even though they promise they will respond within 24/48 hours . Shocking service . .DO NOT USE THIS COMPANY!! You cannot get hold of anyone …

Avoid using this company at all costs.
Their customer service is diabolical. You have no direct access to complaints team and they do not fulfil their obligation to resolve complaints within any form …

Moneybarn are blatantly taking advantage of disabled people and aren’t even hiding it!! …

Absolutely shocking, I have been waiting for Money barn to resolve an issue since August. I bought a car from a money barn approved dealership. within the first week the car needed 5K spending on almost everything to do with the engine. The …

Totally useless…. I have emailed, phoned, written to arrange the handback option as I no longer want the car yet no one is listening.
I’ve now changed the tax for the car to them and its parked on the road. So they are now liable. Total waste of space all of them.

Absolutely terrible service been on phone 7 hours it’s disgusting they say they call you back to resolve problem they have made and nothing 6 phone calls in one day please avoid this isn’t a good company at all !!! It doesn’t even deserve …

Avoid at all costs, quick to take your money but absolutely impossible to deal with if there’s an issue. Complaints departments do not get back to you, had a case open for 2 months now and getting absolutely nowhere, customer service advisors rude and unhelpful

Avoid. Very high interest and no understanding when there is anything wrong with your vehicle, which has cost us over £3,000 in repairs in the last 3 years of finance. Fell a maximum of 4 payments in arrears at times and have paid double …

Worst company ever reached 8week deadlock point. Refusing to do a requested call back, and no escalation call back either. …

Appalling company to deal with, emails not replied to, same for messages sent through online account when accessed. Phone even worse, and if by some chance they call you and unable to take call, no message left. Mobile call screening …

Won’t be going with money barn again! After purchasing a vehicle with them and have to do repairs totaling to more than half the vehicle s value within the first 8 months and no help from them at all just a tick of the list! Now stuck with a car with constant problems and big bill left to pay aviod !

I would never go with money barn again I’ve had a car with them for 7 months started a complain within the 2 weeks after having the car, front head lights super glued, from bumper was holding on with tie wraps, holes in pipes in the turbo …

Do not buy a car from this company! There customer service is beyond disgusting. I recently got given a new approved agreement in writing to then be told after putting a deposit down on a new car and agreeing to sell my original one to an …

Great experience. No issues. Finance paid really quickly so I could drive away within an hour of signing. Thank you

Absolute shambles of a company.
On-going complaint for almost a year, in which time I NEVER missed a single payment. Only to be told that FOUR A4 pages of faults (54 SEPERATE ISSUES!) Were to …

After loosinf my car in a bitter breakup and being refused by several companies moneybarn came to the rescue. Fantastic fast service. Monira was fantastic friendly and helpful even after. Highly recommend. Now I’m back on the road with mh in little car.

Useless customer service who cannot answer the simplest of questions. Kept me on hold for over 25 mins over a simple question. Disgraceful customer service. …

I applied for funding to buy a van for work. Thank you for your approval I am very happy with my new purchase.
Helpful people who are a pleasure to deal with.
Highly recommended..

I’m absolutely annoyed by their service. I bought a car on loan with this company. But the seller turned out to be unscrupulous and I almost killed myself on this car 28 days after the purchase.I required to cancel the contract due to the …

Smooth and effortless process. Clarity was given at every stage, and the repayments are competative. I picked up my new car within 3 days of being approved.

I have come to moneybarn in the hope they can get me the finance am looking for am hoping the history on my current provider will put me in good stead as i have never missed a payment with them in nearly 2 years always paid on time and am in credit by nearly a full month payment by paying more but I wont get my hopes up

Sorted my finance really quick very easy process. Very friendly also .
Just wish the dealer would hurry up as been three weeks and still no car

Quick and easy process, hassle free with great communication and engagement from the sales agent! Second time using Moneybarn and I would highly recommend.

Thank you Lauren for all your efforts on getting the finance I needed for my new car. A pleasure to deal with. Have been a customer of Moneybarn for many years.

Have car financed by them. Dealership sold car with faulty engine, but because I used local garage instead of traveling 500 miles to dealership I got car from to carry out oil filter change to ammend issue, apparently its my fault because …

Absolute disgrace put a complaint in no one respond just lied to about everything 54 days for a complaint and they don’t even contact you requesting more information as long as they get there money that’s all that matters please avoid …

Great company. Quick and easy to apply for car finance. They are friendly and helpful.

Awful company. its been horrendous dealing with Moneybarn. They are so incompetent, Made a complaint to them but they didn’t do anything, I then complained to FOS which MB (moneybarn) then decided to do something , although MB did not …

Your hold times are a joke. Who on earth do you know that has the time to sit around during a work day listening to that repetitive drab hold music for 29 minutes without ever being connected to anyone. Absolutely shocking.

I wish I could give 0 stars. I wrote an official letter of complaint on 27/01/23 followed by a final letter before court action and I am yet to receive a response from them despite honoring their 56 day response terms. …

Gives you no warning or attempts to contact you before reporting a missed payment to the credit reference agencies – Happened to me the next working day due to a simple logistical error. Very poor business practice.

Great company everything done within 2 days . Exceptional service
Highly recommended

Very informative & helpful. I was kept up to date throughout the whole process of my finance. Easy to complete application. Highly recommend

Gave up hope of financing a new car but they managed to get it sorted, great customer service and dealt with everything super quick

They don’t return calls of complaints, neither do they respond to emails , I owned a car 4 months returned as not fit for purpose as a 2017 Ford focus eco boost , low mileage cambelt failure after being in previously with oil light issue , …

A very efficient process enables you to really understand exactly what you are doing each step of the way. Everything is clear and transparent. Moneybarn are a good quality company to deal with.

They do not even deserve one star. I have bought a car through them and my clutch failed after 2 months. I have asked them to inspect the car as the dealership will not accept responsibility since the 5th April and they have not even been bothered to respond.

I try to pay my remaining balance from December:
In December they say: Pay the remaining balance of £230 and you are done!
Paid! …

Seem to work with dodgy car dealers by giving finance on cars not owned by dealer. Clearly poor due diligence applied. Very distressing for the real owner to find finance on their car. No explanation or apology just told to speak to financial ombudsman.

To be honest .. i wanted to give 5 stars but after todays customer service what i received no more then 1 even not 1 !!
How can you tell to your customer which informing you the car have some issue …

DO NOT USE this company , paid of my loan early and still took payments and has taken 2 months and over 80 emails to get in contact and still no reply

I’ve been trying to contact them for over two weeks ,by phone, messages on there app urgently and still am ,it’s a shame last time I spoke to someone there were so pleasant Jason @ monebarn i need to talk to someone from your office who understands my situation urgetly ,i cant find contact detals

My daughter got covid when it was at its peak I had to stay off work for a week I ask for a holiday payment which it at the time was on the website say you could have one if needed in emergency …

lack of communication and knowledge the customer service team have is appauling.
from late 2020 until mid 2021 the customer service line would just keep ringing …

Waste of time avoid at all costs , trying to contact them so can keep the car, constantly on hold, email as advised and auto response says up to a month , last time I spoke to someone to explain situation I was told system was down and …

Never able to get through.. called many times and no call back. I want to renew but nobody cares. I’d advise going elsewhere.

If I could give zero stars I would.

I phoned moneybarn to cancel my finance agreement as I was still within 14 days …

Useless, useless oh and useless. Do not believe a word they say. They disregard any contract information they tell you about the 14 day rights of termination and fob you off when you try to get the contract cancelled when you don’t even have the car

Thank you to Moneybarn for allowing me to purchase my car on HP two years ago which I have today paid off in full!! Over the moon. The signing up process was really quick and smooth from what I can remember. The interest rates weren’t great …

Very easy to deal with. Everything went quickly. I absolutely love my car. Would definitely recommend using this service.

Shocking customer service. They don’t listen. They send out letters & on portal stating one thing and then say different when u call them. They don’t ever admit they are wrong. This company is an absolute nightmare to deal with. STAY WELL CLEAR OF THEM…..

I’ve been moneybarn customer for 4 years now I can honestly say I’ve found them brilliant to deal with always helpful very easy to chat to when I need to .im hoping they will exsept me again for finance when I look for new car 🚗. …

Been on hold for 40 mins plus every day this week. I work shifts so difficult to find time to contact them. I’ve actually had to take the afternoon off today just to make a phone call to moneybarn.
Guess what. . . Currently on hold . .

All professional when lending, then I had problems with the car itself. No support at all. Had to deal with it myself. So bare that I mind when borrowing of these guys.