Purley War Memorial Hospital reviews

Had a walk-in X-ray and blood test appointments. Came in by 9am and got both done in about 30 min. Friendly staff, very helpful but most importantly very effective. Thanks for your good and fast work.

I have visited the dermatology department on two occasions. The doctor was so professional, giving great advice and explanation. Even offered follow up appointments. The care and service was excellent, very impressive!

Have been trying to ring the number given for gp initiated blood tests for three days. No one ever answers, there’s no queuing system and you can’t leave a message. You just get cut off after 20 or so rings. The main hospital reception are …

Attended with husband in wheelchair for 11.20 blood test.. We were there early. Huband also needed an X-ray
Clerk on desk suggested we went to Xray to see if it could be fitted in early …

This is very convenient and the service is relatively quick, especially compared with Mayday Hospital. I went for an X-ray and it was done in 30 minutes, with a smooth process from checking in, waiting and being called. The car park is …

My family member went to this hospital on 02/05/2023 for a blood test. The first blood test nurse was very rough and when asked for a butterfly needle she started an argument and asked my family member why a butterfly needle is requested …

I was booked an appointment at Purley Hub yesterday evening by 111 and I want to thank the doctor and staff for being so kind and helpful. This is an excellent service so efficient.
Joseph Arnold

The elderly lady sitting at separate desk at reception of blood test section is very rude and racist.had an appointment with my wife and faced the real racism. She properly shouted on us for no reason.

Registered to this GP. Been there always welcoming.
The parking is way too expensive for a quick doctors appointment.
Limited parking spaces. …

I just back from my appointment in that hospital. That was worse appointment in my life. I waiting 8 months for my appointment and that was 3min. Appointment. Doctors don’t give my any chance to explain what happened with my skin. She’s not …

The worst experience I ever had from the dermatology clinic
I rang and informed that my appointment Iwill be 5mts late.The receptionist was so rude and said their number has been changed. …

I had a blood test booked for today 13.30.
All done in five minutes!
I arrived a few minutes early and was seen immediately.
Never had such an efficient hospital appointment.

Not a great experience ringing through. Was passed from pillar to post and then was told I’d rung the wrong number which I was told to call. Staff member very stressed and defensive when I did get through on the seventh attempt.

Very bad service on the front desk for blood test. Came this morning and No one was there. I was waiting couple of minutes for girl who came behind the computer (No hello – nothing!! ) She was so rude and arrogant, I literally left without …

Wonderful staff very polite and professional from booking the appointment to coming in for the blood test. Special thanks to Beth who took my blood and made the whole process so calming and stress free.

Such kind and compasionate staff including a wonderful lady on reception who helped me with my mother in law (in quite a lot of pain) and a cancelled appointment. One nurse offered up their work room as it had a spare bed. A great experience.

Very friendly staff who can help direct you to where you need to go but parking spaces are limited (especially disabled spots.

I went to have 24h ECG fitted. Woman who fitted it was extremely rude and refused to answer any of my questions.i was in and out in 2minutes. She did not explain how to use it or anything at all. I needed to drop it off next day but as I …

Fantastic service. Had my blood test done by a lovely nurse named Amanda. I never felt a thing and she was so quick and friendly. Really put me at ease! I hope she’s available on my next blood test visit #purleymemorialbloodtests

Rude Nurse Refuse to see 1year old
The nurse on duty today 23/10/21 was very rude, disrespectful, unprofessional with no sympathy at all towards 1year old baby who she refuse to see just because …

This is a great hospital, so lucky to have it here. It is not crowded, main attraction. Polite volunteers always at reception to help. We, the patients should appreciate what they do and as a minimum thank them; the don’t have to …

We got there today at about 0845, my partner went in to wait for a blood test, I went over to Sainsbury’s for a sandwich and paper. Went back to the hospital reception and she was already in for her test. Out she came, now for X-ray, went …

Really very helpful and very polite staff. I had C T Scan yesterday morning and staff looked after me very grateful as well as treated me as a human. 5 stars 🌟 are not enough. 10/10 🌟. …

I phoned to speak to someone in the Xray department using the General switch board. I was left holding on till I was disconnected 4 times. Each time holding on for a considerable amount of time the longest being over 30 minutes. The …

Tidy environment but unfortunately not the best service in terms of responsiveness. Extremely difficult to get an appointment and is always over the phone. They completely forgot that is a need to see your patients in order to treat them. Is not everything related with covid
vurnable

Excellent NHS hub and minor emergency unit. Very short waiting times compared with main A&E in Mayday Hospital. Staff very friendly, doctors very attentive and the care and advice received was amazing. Easy to park outside and locally and not expensive, which was a bonus.

Unfortunately had several out patient visits recently and I cannot fault the service I received. Waiting times have been short and the staff caring and efficient and a lot of this during “Lockdown”.

Short waiting times. Friendly and efficient staff

Well worth the drive. The wait time at Croydon University Hospital was 2 hours and 40 minutes. I was seen in Purley within 15 minutes and had a prescription within another 5 minutes. All staff friendly and helpful. Excellent service.

Lovely staff, clean tidy and always in and out.

Booked in for a post natal appointment for 5 day old baby and wife who had a c section and was in considerable discomfort. We arrived on time, checked into reception who told us where to wait. After waiting for more than 1 hour I went to …

The hospital premises seem perfectly satisfactory. However, I found the consultant I saw to have an impatient manner and to be a poor listener, which was disappointing, as I’d waited to be referred for more than a year. I also think it …

I can’t rate this hub highly enough. If I had the choice to choose which hospital to attend, this would always be my first choice. Wonderful staff, always clean. short waiting times and the best thing of all It’s actually run by the NHS. This hub is the NHS at it’s best.

Kind and lovely staff!! Clean and tidy rooms. All went smooth, I’ve had my blood test done in 15 min. Super quick!

Been to there for a scan and orthodontic appointment in the past and had a good experience, however, went in for a blood test today(first time) and the nurse did not clean the area and cotton wool used after bloods were taken was just left on the arm of the chair before use!

Friendly staff, good experience being welcomed to the hospital and assisted in where to go. Receptionist helped us get to the right hospital when we went here by accident once. …

Couple days I try to speek to my gp or doctor..Ladys on reception keep saying need to call tomorrow. When tomorrow coming after she saying again same story-call tomorrow..that’s ridiculous!!! And i rang before 9 am…that’s a joke …lol

Do not dislike this place. It is very good nearer than going all the way to Mayday. We are lucky to have it. The staff at the main reception are really nice and helpful especially. Lynn x

Very clean and quick in and out, but must say disappointed on the hand sanitizer station as not many around which is quite bad considering pandemic we’re in!!! Need to be more in the corridor walk ways on way to outpatient.

This is a hospital that has a walk-in service for local doctor’s surgeries for facilities such as blood tests & x-rays amongst others. The hospital is modern & clean & the staff are pleasant. …

The GP Hub is a Godsend. I wish I’d known about it earlier, as the Keston Medical Practice is closed at weekends and calling 111 is a bit of a lottery: sometimes you get a competent, nice person who you can hear, while other times… …

Blood tests always quick. Had a really quick waiting time to see doc; thorough & polite. Very lucky to still have a free NHS ✌🏽 …

Absolyely love attending Purley hospial for my fortnightly blood tests. Always a please to be met by smiles from Beth and Christine, what an inspiration the team are making patients feel special.

Impressed with Phlebotomy service today.
There was an issue with the blood test request. Bernice was just incredible trying to resove the matter. Thank you.

Christine the phlebotomist was brilliant. Thank you for a great visit.

First class service for blood test and X ray this morning. Hardly any waiting time, spotlessly clean with great friendly and helpful staff

It only takes one person to taint your view, in my case a hostile sonographer. Rather than explaining what she was going to do, she grabbed my sore ankle to put it in position and was annoyed when I indicated where I was feeling the most discomfort.

Parking is very limited and must be paid for. You can get 1 hour free parking outside the parade of shops opposite the hospital instead, assuming you can get a space.

Trying to rebook an appointment, been harassed by this facility all week to the lead up to the appointment but not one person can pick up the phone? Appalling, I’ve just spent 45 minutes trying to get through to anyone, your reception staff are a joke.

Went for an X-ray, appointment was on time. Staff were very helpful to me.

God I love the NHS , the staff was so lovely and nice whilst I got a blood test

Nice and clean all on one level no long queues

Needed a walk in appointment, only waited a short time and was seen. Very kind and helpful staff, and the place is spotless clean

Very impressed .just had blood test by the lovely Caleta. Usually have problems with finding a vein .She was amazing !!!

Very fast service, thank you.

.Fast, Friendly service. Special thanks to the Radiology Dept.

this place has been my local hospital for 11 years, service is amazing and the range of things this hospital accomodate is outstanding

Such a privilege to have this as a local resource. Lots of individual departments and one stop shop with everything you might want except for A&E.

04/05/2021 12:00pm Coming for my eye appointment I faced very rude and unhelpful lady receptionist ,I have to leave can’t afford to stress myself with this miserable git👵 …

Been trying to call this hospital for 3 days in the no. Given…no reply, very frustrating

Great district general, clinics , coffee shop, pharmacy,X ray and blood facilities as well as physiotherapy and baby clinic

They are always very nice to me and my family. Very helpful and hard worker.

Went for an out patient appointment, we were seen spot on time. If only all hospitals could be like this.

Fantastic service, clean and tidy, friendly staff, god bless the NHS…..

Just bloody excellent

OK there is a lift hard to find toilets

Went in. Had blood test. Came out.

Rude doctor. Wow I’m still in shock. Zero patient care.

Efficient clean welcoming easy travel by train

phoned at 14:55 and was transferred to operator. Gave up after 2 minutes without an answer…….

I had a consultation and was informed of my opperation and it put my mind at rest

Excellent, well handled, great doctor, fast, good service….

Well run

Very fast visit and staff were really helpful!

Modern inside. Moorfields eye hospital. Great staff

Brilliant minds of Google made everyone life so easy and accessible.

Found covid protocol for visitors to be good.

Brilliant, I use this app everyday for every occasion

Professional staff. Good quality of services.

Really great staff, friendly and welcoming.